This was my third bad experience at the Chipotle in Hiram, GA, and unfortunately, it will be my last. When I walked in, I understood they were busy, but the restaurant was dirty. Honestly, that should have been my sign to turn around. Instead, I decided to give them another chance. The employees making my food were moving very quickly, but in the rush, they didn't drain the liquid from the corn or the pico de gallo before adding it to my bowl. By the time I got home, the liquid had soaked through the paper bag and leaked onto my passenger seat--for the second time this has happened. When I picked the bag up, it was so saturated that my food nearly fell out. I was able to catch it before it hit the ground. As frustrating as that was, it got even worse. While eating, I found a hair in my food. At that point, I was completely disgusted. I understand restaurants get busy, but being busy should never excuse poor cleanliness, careless food preparation, or food safety issues. After giving this location three chances, I'm extremely disappointed. This is, without question, the worst Chipotle I've visited in years. I won't be returning until significant improvements are made. read more

See all

Overall, the "experience" was honestly pretty bad, and the customer service was even worse. There was an older Hispanic woman, probably in her late 40s to mid-50s, who was extremely rude and unprofessional. She was rushing me to give her my order and drink choices even though there was no line or reason to rush. She was also throwing the items toward us and had a noticeable attitude throughout the interaction. If you're going to work in customer service or the drive-thru, you should know how to treat customers with basic respect, patience, and manners. Everyone can have a bad day, but that shouldn't be taken out on customers. read more

Deserve no stars. Went in at 9:20 was told no meat it would be a 10 min wait, waited 10 mins then they said they only have hot honey chicken. The workers were playing around, on the phone, and honestly trying to make the costumers mad so they would leave. read more

The food is mostly good. The place is clean. They usually are out of veggies. The service is good most times.

I received the wrong mobile order and drove all the way back from home to fix it. The manager said she'd remake it but I had to go to the back of the line which was long. After they remade it, it was wrong again and for a different Jennifer. Same manager never apologized and insisted I go to the end of the line again to get it remade. After I refused and demanded a refund, the manager said she couldn't refund me and I had to call the customer service number!!! They found my initial order and tried making me take it. I refused b/c it was cold at this point (an hour later). The manager AGAIN sent me to the back of the line to remake it. Unacceptable customer service! I'll never go back. I'd give them 0 stars if I could. Chipotle customer care was useless as well and said they'd notify the store so it doesn't happen again! I want my money back! read more

I try not to be negative Nancy, but this place is NEVER clean when I go in to order my food. Their food station has food all over the place, corn mixed in with the sour cream and medium salsa. It's so gross. The food is good, but I get grossed out because the restaurant is just disgusting inside. The service is fine. The employees are always rushing to make the food, but it's fine. They just need to step up their cleaning. read more

Purchased 2 kids meals. Wanted the chips that comes with the kids meal. The "General manager" Faith was extremely RUDE!!!! Insisted that I had to take the mandarin oranges instead because they were out of bags for kids chips. Thankfully after making a call to the Field Leader Shania . She fixed it by having Faith give the chips . Customer service is such an easy thing . Be nice to people. Faith would NOT be a person that I would have managing anybody. She's unable to manage herself. Thank you Shania for fixing the issue fast! read more

So I will say this count your days lol. This is suppose to be a double chicken, it's missing the lettuce and you can tell it was rushed. I will say I ordered it online but it should still look like I was in line to order it. Not feeling this and yeah not going back. I would suggest going inside to order if you want to make sure your order is looking better than this. read more

Chipotle Mexican Grill - Double chicken bowl - Mexican Near Me - Hiram, Georgia

I don't know why I keep giving this location a chance. I'm always disappointed. I ordered a veggie bowl because I'm vegan with dietary restrictions due to allergies. My bowl is so simple. Rice, beans, veggies, guacamole, green salsa, and tomatoes. Well the line was extremely long per usual. The items toward the ends (salsas, corn, guacamole, etc). had cheese in it... So I asked the young lady with braids who made my bowl if I can get guacamole that didn't have cheese in it and she had an attitude. She took 3 steps to go into the fridge to retrieve new guacamole and put half a spoon of guacamole (instead of the full spoon it's suppose to be). I didn't say anything because this location will never again get my business. I have an allergy to dairy .. and honestly this isn't the first time I came to this location and the guacamole had cheese in it. Businesses need to be mindful that there are people with dietary restrictions, allergies, etc. The vinaigrette taste like oil even after I shook it up... highly disappointed I understand that this business hires teenagers, but food industries establishments need to properly train employees on food safety. Safe your money and make your own food at home (: read more

Chipotle Mexican Grill - Veggie Bowl With A vinaigrette - Mexican Near Me - Hiram, Georgia

Ordered online. I got a soup bowl????? Not only that guac was supposed to be included. This is the second time I did not receive my guac. And there was a time my chips were stale so I swung back around to the window, returned them, just to get another bag of stale chips. I refuse to go to this location again. I understand you're busy, but getting it right is more important. Yummy, soggy soupy salad bowl. Don't expect to speak to anybody from the location when you call. Every time something was messed up I called and I was NEVER able to get ahold of anybody. read more

See all

Great food great service. Proper portions, tasty food. . No complaints with this spot. The neighbor chipotle was such a let down. It's right next to the 20. . Drive the extra distance for this one read more

My family and I were super excited we finally got a Chipotle in the area. We decided to try it just the other day and overall, it was great! The service was a tad slow but I expected that since it's new. They gave great portions of food and was very friendly. The inside was closed due to COVID-19 so no dining in right now. We will be back! read more

Chipotle Mexican Grill - Inside Dining - Mexican Near Me - Hiram, Georgia

Ordered on the app, waited 39 minutes in the drive thru line to pick It up. Got to the window and they said five more minutes. Went back through the line and waited another 20 mins. Finally get my $20 burrito bowl with extra fajitas veggies and this...this is what I get. I've been to a lot of chipotles in my life, but this one is the absolute worse. read more

See all

Don't order online from here. Terrible slow and delayed service. Ordered double everything and only got about half the size it usually is. Doesn't even look like a burrito. Disappointed. read more

Chipotle Mexican Grill - Double chicken burrito? - Mexican Near Me - Hiram, Georgia

I ordered a burrito bowl that was missing items; had rewards points for a free chips & salsa in which they forgot to add the chips to the bag (that's the 3rd time that's happened); received the wrong drink. There isn't a customer service number that links you to a live person so I had to go through the instant messenger bot to get connected to real person. They offered me a BOGO coupon for the mistakes in my order. So, essentially, I'd have to spend more money to get some form of "reimbursement" for my incorrect meal. Yeah, no. I said that sounds like theft at which point the rep proceeded to leave the chat. Awesome customer service. I'm done with Chipotle, thanks. read more

Went to grab a quick lunch, the line was short and not a whole lot of people in there but plenty of staff. They were rude, rushing to get you through the line, and very unprofessional. They had to remake my fiancés burrito because it ripped then they just threw it all together.. the prices have definitely gone up, so over priced. It's unfortunate this location is a dud because we really enjoy chipotle. read more

I have ordered two different times using mobile pick up. Each time, I have waited 10-15 minutes in the drive thru to pick up my order. It's frustrating, because I would just leave the line in a normal drive thru experience. Since I paid ahead, I am forced to wait and tolerate subpar service. The Hiram location will no longer receive my business. Timely service is foundational to a standard customer service experience. It's unacceptable. read more

We ordered online for pickup. We got to the drive thru 5 minutes before our pickup time. The line was pretty long. It took about 20 minutes to reach the front. Our food was already bagged and ready to go once we got up there. Unfortunately, our food was cold. Also, I was missing an ingredient in my bowl that I ordered. The portion size doesn't seem to be the same amount that other chipotle stores give. I'm assuming they are still training and all of these issues will be resolved soon. I hope to update my review soon and hopefully my experience will be better. read more

Don't eat here unless you want poor quality food. And poorly made food. I ordered here twice and both occasions I was missing items and charged for something I didn't get. I am upset and getting in contact with someone is impossible and a run around. Hard to speak to actual person. read more

Light skin girl with the glasses had real bad attitude food looked amazing she kept trying to rush me as I was reading the order off my phone great food but bad customer service don't work in fast food if you can't talk to customers right read more

Well, I did a mobile order at this brand new Chipotle on September 23 right around 12:45pm and was prepared for the worst. I was SO PLEASANTLY SURPRISED to find out that they actually have their stuff together! After the new Chipotle in Austell has been failing so spectacularly I was very nervous about this one but was hoping for the best considering this one is even closer to my house. I did a mobile order of one chicken burrito and two fountain drinks. I really like how for mobile orders you go through the drive through to pick it up (I don't think they take orders through the drive through either so it is a quick and easy process). I made some modifications to my burrito and it was PERFECT. We also arrived a few min before my pickup time and it was already done and waiting for me. Overall GREAT experience and I hope they keep up the good work! Southwest Cobb/Paulding needed this!! read more

Chipotle Mexican Grill - Chicken burrito - Mexican Near Me - Hiram, Georgia

My family and I love the food at Chipotle. Thats why we keep going back. But for this location, if you want your order to be correct you need to go inside and watch them make it. I have had two catering orders missing items, 2 mobile orders to pick up through the drive through that were incorrect, and one mobile order that was over 30 minutes late being ready to pick up from my scheduled pick up time. The yummy food is the only thing that keeps me coming back, but honestly I visit a lot less often than I would if the service was acceptable. read more

Because I can't give less than 1. Restaurant was dirty, napkins, straws etc were out or almost out. For the price of the food, it was not good. Chips were stale. Will not ever return. read more

This has got to be the worst Chipotle. The employees have zero supervision. The store is completely empty and they NEVER have the food bins filled. So you typically get scraps. The counter is always filthy. It's pretty disappointing. I wonder if the owners even care. They could definitely get more business if they were of better quality. I will not be returning. read more

Unbelievable is all I can say. Went to get two bowls; one steak and one chicken (Pollo Asada). No pollo asada. It's 6:00pm and you don't close until 10:00pm. Are you not going to cook more? You have four hours until close. Sautéed vegetables gone along with Pico on the main line. Sour cream had every other condiment in it. Asked if they could get Pico from the takeout window area. He proceeded and the worker there asked what he was doing. Then another worker came over and told him to just tell people we are out. Once again...you have four hours until you close. Someone needs to be chopping tomatoes and onions. Chips had a pound of salt on them and they were stale. Don't know why I keep punishing myself going to this location. I guess I'm just going to suck it up and drive 16 miles instead of 2. Never have issues there and all items are always available. read more

I placed an online order, went inside at the scheduled time for pickup. I live less than 3 minutes from the restaurant. Got home, and our food was ICE cold. Went back to Chipotle with the hope of having our meal remade. The MOD (Andrew Parker) and his sidekick "Lexie" proceeded by debating how long the order may have been prepared and the time it was picked up. In between their snickering and smart comments I decided I no longer wanted the order. I was told because it was an online order the refund would need to be requested in the same manner. I requested the store manager's name, in which Andrew Parker replied "I'm the manager". I then requested the name of the District manager or owner. Andrew Parker handed me a business card with someone's name and the store number. When I tried calling I received an automated system for orders only. I will return to the store to express my dissatisfaction. However, I wanted to list my experience. I normally have had great experiences with several other Chipotle restaurants but this is the 1st time I was dissatisfied. Where is the customer service nowadays? read more

First and last time. Positive the staff were nice, and friendly. Food ok, kinda neutral. Issue was that the store was a mess; dirty tables, dirty counter tops, napkins almost gone, tray provided to carry food filthy, food from an earlier order smeared on edges. Realize its hard for restaurants, but it seemed that they had enough people to take care of the dining area. read more

Nah it's cool, I love paying for extra stuff and NOT getting it, for the...hell I've lost count now. ‍ This place needs a serious over-haul. read more

Chipotle Mexican Grill - Extra chicken, brown rice, extra fajita veggies, ordered "extra pinto beans", corn and extra cheese - Mexican Near Me - Hiram, Georgia

See all

Worst chipotle. Its like coming to a different restaurant all the time. Seems like people dont enjoy their job, always get the wrong order. They never have all meats ready for the lunch rush. They only have 2 meats at a time. Today I went and they only had Chicken and barbacoa ( wet meat) read more

Food was good but please wear a hair net. I had a really gross amount of hair in my food.

Got order completely wrong and still gave the worst costumer service. Do not recommend

This place really needs consistent leadership. The young people in there really try to tame the rushes to the best of their ability, which I applaud, but the level of cleanliness is just not there. Between the line touching their face with their food service gloves, filthy line counters, filthy floors, filthy bathrooms, and everything in between- the store shows that it needs more staffing and training in that regard. On a few occasions, I saw the manager filling out the shift walk sheets and following up to some regard, but it's not consistent at all. I really enjoyed coming here, but especially during the pandemic, I don't suggest eating here. read more

Slow service and poor customer service. Waited 5 minutes after food was ready to pay at register. When it was time to pay, the lady slid me my food and didn't ask if I wanted to make it a meal. read more

Arrived to pick up my daughter's order at 6:20pm in drive through. When we arrived home she realized we received the wrong order. We drove back (20 minutes)...now 40 minutes in total to request the right meal. The drive thru line was wrapped around the building. We decided to go inside. Inside, I was directed to go to the front of the "pick up" line. I tried to get an associate's help (Alexis), she looked at me and walked away. In total shock, I said, "excuse me again." Alexis continued to ignore me. A few customers chimed in commenting on her rude behavior towards them and her coworkers. I once again called her name, saying "I received the wrong order in the drive thru". She continued to ignored me and started to press tortillas. The manager came out, attempted to speak with Alexis then apologized for the mix up and Alexis' rude behavior. It is now 7:52pm and we are still waiting for our order. The manager and other associates were extremely patient and friendly. Apologizing for the mix up and extremely long wait times. I am very disappointed in Alexis' disposition and attitude towards customers. It is apparent she has a deficiency in working in customer service. Chipotle is one of my daughter's favorite restaurants which she frequents often. For the amount of money I spend here and the prices of food....I expect a more friendly customer service experience. read more

First off the soft drinks didn't work, the food is relatively too expensive for what it is, you get no chips at all unless you pay a bunch extra money, there's nothing to catch a burrito on as it's falling apart all over the table so you end up cutting your burrito on their table tops how's your burrito pieces are all over the table and smashed into the tablesaw. The least I can do is give you some aluminum foil thicker than one micron so that if you want to catch a bird with a knife and fork you can do it without making a total mess read more

I did a mobile order through the app. Do not do this as the line moves faster than whoever is doing the mobile orders. I arrived ten minutes after my order said it would be ready. I waited about ten more minutes inside. The manager tried to correct the issue by having me go through the line for my order. Low and behold they were out of rice. I told the kid behind the counter to just forget it. I had to get back to work. I left without my order. Didn't even ask for a refund. If you go there do not order through the app. read more

They take every opportunity to send the wrong orders for delivery. Today, I literally ordered 2 items. It took 1 hour for delivery and 1 of the items was missing. I keep trying with this location because it is closest to my house but they never fail to dissappoint. read more

Done for awhile with this location. At this rate I'll make my own. The portions are terrible at this location. Usually I have no issues but on today I definitely did not get my monies worth ordering 3 bowls and 1 burrito. Due to a shortage the vinaigrette is only available for salad orders. read more

The team members at this Chipotle were extremely rude to me today. I asked for fajita peppers but they were currently out in the regular line. I was told they can't take any from the "VIP section" which was really the online order station. I told the "manager" (some heavyset lady with black hair and olive skin) that this made no sense as all of the food is the same on both stations. She replied that they couldn't take any food from the "VIP section" because it would cross contaminate by bringing my bowl over there. I then said ok well put some in a side cup and give it to me and I'll put it on myself. She then claimed they were out on that side too (which she never said before) The team members and manager were just rude, argumentative and clearly would prefer to make up ridiculous excuses and argue with me rather than coming up with any solution to the issue. Extremely unprofessional and unacceptable customer service. read more

Avoid Chipotle in Hiram Gave this restaurant two chances and they screwed up two orders on two different occasions. The screw up last night was the last straw for me. I ordered 3 tacos with steak, fajita vegetables, sour cream, guacamole, salsa, rice, lettuce, and black beans. Needless to say, I received three tacos minus the steak and fajita vegetables. I called the store and a fake manager named Ashley came to the phone two times telling me she does not know what to do because she is new. I called this morning and another manager answered and she had a real nasty attitude. Told me there is no manager named Ashley at this store. I asked for a refund. read more