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    Chipotle Mexican Grill

    2.0 (134 reviews)
    InexpensiveFast Food, Mexican
    Open 10:45 am - 11:00 pm
    Updated 1 month ago

    Order Chipotle Mexican Grill Takeout or Delivery

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    CHIPOTLE MEXICAN GRILL ATMOSPHERE

    What's the vibe?
    Casual
    Moderate noise
    Outdoor seating
    Good for groups

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    I ordered on the Chipotle app on November 3, 2025 using my rewards for part of the order. I placed the order at approximately 5:43 pm. I chose to pick up the order at 6:10 pm to provide the employees additional time to prepare my order. I checked the status of my order several times and observed at 6:08 pm that the information had not changed from the order being received. Then, two minutes later, the information changed to order ready for pickup. I immediately left my house and upon arrival at Chipotle learned that my order had already been picked up. The manager admitted that no one had confirmed its pickup. Instead of automatically offering to prepare my order anew, I had to request that they do this. To make matters worse, when I arrived home, I discovered that my double order of chicken was not provided. See photo attached. Thankfully Rex, Chipotle's customer service representative was very understanding of my situation and refunded my order. Better customer service from the manager would have prevented my complaint and my giving this Chipotle location a poor rating.

    Bowl with black beans, rice, cheese

    Every once in a while our orders from this location taste good and have reasonable portions... and then there was this recent order. To be fair to them, we ordered the salsa, sour cream, and guac on the side so we didn't expect the bowl to be full. The rice was bland and not fresh, and the rest of the meal didn't have a great flavor. In past orders the chips have been stale and unpleasantly tangy.

    Sofritas Bowl
    Wanda H.

    For a fast food meal, this is one of the better ones to get I think. Managed to maintain my vegan diet, with a pretty tasty, meal. It wasn't overly salty or oily, which kicked it up from 3 to 4 stars. The fact that they offer Sofritas as a meat substitute makes them better in my opinion than their closest competitor, who seems to be withdrawing from offering a meat substitute. The service was quick, and the physical store was okay.

    Kid's Build Your Own Meal all dirty from the counter they made it on

    So dirty, one guy was super great and seemed to be picking up everyone else's slack. Chips were stale and plain, guacamole was just chunks of avocado. Bad location for sure

    Perfect summary of this location and its employees

    This is legitimately the worst chipotle in the country. I do not say this facetiously. In the past few years, I've lived in California, Arizona, Texas, Michigan, Ohio, Virginia, Missouri and Illinois. I have been all over the country for my job, and wherever I go, I find a chipotle and eat there. For the most part, they're about the same. Same menu, same price, same service. That is, until I found this Chipotle. The first day I came in here, I was surprised to see the employees wearing headphones in one ear. They were stunningly having issues hearing peoples orders. From then on, I decided I would order online, just in case i arrived during the next bring your headphones to work day. The delivery time is merely a general suggestion at this location. The meals are regularly half an hour to an hour behind schedule. I have never once picked up an order on time, and it has truly become a game to me to see how late my order can arrive. I suggest to anyone ordering online: bring a book. Now, there is a neat shelf that every chipotle I've ever visited has, where to go orders are arranged alphabetically, to make the experience easier for all. This location, despite having that shelf, does not believe in such things. They stack all of the orders right next to the cashier, so you can enjoy the full ambiance of the Chipotle as you walk through the line and squeeze past someone trying to pay for their meal as you grab your meal. That is, if it is there. On top of the delivery times being completely wrong, the sense of urgency from the employees is crazy. They act genuinely bothered when you ask about your order that was supposed to arrive forty minutes ago. The chips are always very stale, but simply don't order chips unless you want your meal to be at the same level as the service. Whatever food you like, they're likely out of it. Whether it's chicken, beans, rice, guac, or tortillas. They truly do not discriminate and always seem to be out of multiple items. I understand it is likely not a very fun job, but I genuinely believe these employees are being held here against their will. Someone needs to have the authorities look into this, as each employee here acts truly depressed. Every motion to scoop food is accompanied with a look of absolute defeat. I have seen happier people in jail To top it off, the last time I thought I was ahead of the curve. I ordered, showed up forty five minutes later, just as my order was prepared, and sat outside as to avoid the general negative attitude of every employee here. Imagine my surprise when I walk out and the employees are getting high in the back. This location truly made me feel like I was in some sort of insane social engineering experiment where every visit the employees worked together to make the experience somehow worse than the last time. Statistically, there has to be a worst chipotle. Well, congratulations, you've found it. If I could sum up this location and it's employees, it would be with the attached picture that they kindly posted on their door.

    No tortillas? Wut
    Alexander E.

    Came here on a Friday night, just after 6. So, just the start of dinner. Most people were getting to-go orders. And still, all the tables were dirty. The line was a little long, but mostly because the workers kept making mistakes. I literally had to tell them "carne asada" three times, for my burrito. Speaking of which, as we were leaving at 6:40, they put up a sign saying that they were out of tortillas!!! Really?! How is a Mexican restaurant out of tortillas early on a Friday night?! Points to terrible management. The only thing that saves this Chipotle from a one-star review is the food itself. The carne asada was tender, and the portions were generous. That said, overall, this location is beat.

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    3 months ago

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    11 months ago

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    2 years ago

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    10 months ago

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    5 months ago

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    6 months ago

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    1 year ago

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    1 year ago

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    10 months ago

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    3 years ago

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    Love to hear this. Thanks for sharing. -Alex

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    9 months ago

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    2 years ago

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    2 years ago

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    3 years ago

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    2 years ago

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    3 years ago

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    6 years ago

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    2 years ago

    There was a chicken bone in my burrito today? Unfriendly workers, not a great place overall.

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    2 years ago

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    2 years ago

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    3 years ago

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    4 years ago

    Not sure what happened here. 20 minutes behind on mobile orders. Food was overly salty. Usually love Chipotle

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    4 years ago

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    3 years ago

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    2 years ago

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    3 years ago

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    4 years ago

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    3 years ago

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    2 years ago

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    4 years ago

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    3 years ago

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    2 years ago

    Do not go here. Filthy, unfriendly workers, stale chips, no napkins, no ice. Worst place I've been to in a long time.

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    2 years ago

    Bad customer service not good at all would not go if you don't have to and they were out of ice

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    3 years ago

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    3 years ago

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    3 years ago

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    6 years ago

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    2 years ago

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    4 years ago

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    Page 1 of 4

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    My wife and I's love affair with Chipotle continues in Fairview Heights.

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    Hi Pointe Drive In - O'Fallon

    Hi Pointe Drive In - O'Fallon

    4.0(123 reviews)
    3.4 mi
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    I was in town for work from DC and one my employees raved about Hi Pointe. He told me they have the…read morebest burgers in town. I love trying new places when out of town so we drove over. Let me tell you, they did not disappoint. After combing through the menu and taking recommendations from the cashier I settled on the double burger with lettuce, tomatoes, cheese and bacon. I also added a side of fries. They bring the order to your table and let me tell you, the presentation was great and the taste of the burger was even better. Amazing flavor, delicious bacon, overall great burger. Finger licking good. The fries were just as good. The food was so good I went back and ordered a turkey club. The delicious bread made the club to me. I wasn't a huge fan of the warmed turkey and cheese but the sandwich was still good nonetheless. If I'm back in O'Fallen, Hi Pointe is a must stop for me. They definitely made me a believer.

    Bright, friendly, and fun- great burgers too! My kiddo and I came in tonight for dinner and a…read moremilkshake. We were greeted immediately by the hostess to take our order, and my daughter liked that she was able to build her own burger from the menu and order it easily on her own (while the hostess patiently waited and helped her out). My daughter got a cheeseburger with bacon, while I got one of the special burgers- the Taco Burger, with seasoning in the patty and special sauce. It was all really good! My daughter wasn't a big fan of the seasoning on the fries (I think she prefers typical fast food), but I thought they were great. Also- the soft drink machine dispenses Excel/Ski products. Fun local touch! Service was fast and friendly. They came out to our table with our order fairly quickly, and they came back around a second time to see if we needed anything. Decorations are fun, and there is a collection of board and card games in the dining area. We played a little card game while we waited on our food. We'd come back with the whole family!

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