This is my go-to Chipotle for lunch when I'm working. I always order in the app for pickup and my order is always accurate, ready, and delicious! I really liked the Burrito Bowls with extra cheese, they really load it up with cheese! I tend to get whatever protein is limited time only (Carne Asada, Chicken Al Pastor, etc). I've been getting a Side Cup of Chicken to get extra protein recently, and I think it is worth the price. The food is always cooked well/tastes good, and they honor my requests for salsas/sour cream on the side. The Red Chimichurri was tasty and I liked it with the Carne Asada itself, but the flavor was really strong, so I didn't like it mixed in the bowl. I'm glad they give you this on the side! read more

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If there was an option to not be able to give a star at all, it would be at this location. I came approximately about 841 on a Sunday afternoon to get a late supper for me and my daughter. She ordered the kids meal with steak, pinto beans, and rice. I ordered the new meal with the Pollo Asada as well as trying the new line chips. I was approached very harshly by an African-American young lady, what the head scarf on her head and long braids she was very rude very condescending combative. There was also in African-American well two gentlemen that win the back they didn't say anything. There was another young lady that was preparing the food that had piercings like all of her face that was very intimidating, but not my business. Nevertheless, there was a young Latino girl that had glasses on she was taking the money so I told her that I wanted to get the chips that were on the promotion. She told me I could not get them. I showed her a picture she said just get my stuff and leave. I thought that was very overwhelming and was very disheartening to hear so much people like that in a franchise business. I personally have had an issue each time that I have went into this location because they are very unprofessional they're very disrespectful and I even heard the young African-American lady say nobody's gonna come in my damn job and tell me how to do it and I quote that's by no means acceptable. I spend quite a bit of money. I am a member of Chipotle and I spent a lot of money with my family here and to be talked to or treated like that that location should not allow that I don't know who their GM is, but they need to have a conversation and these are areas of opportunity for growth for training and for correction. I was humiliated while there was other customers to afford to be exact with two in line on one in front of me one behind me and the one that was sitting eating as well. Their mouth were open. We were all in all like are you serious on a Sunday nevertheless, I don't know that this will be a location that I will return back to and I would encourage anybody if you wanna get your feelings hurt come here and eat if you don't there's chipotle's all over the city, but this would not be and it's 3800 Suite 120 on N. Roxboro Rd. in Durham, North Carolina I would not be attending here. That's also mention the quality of the food and the freshness of the food is always an issue always an issue. read more

Honestly nothing bad to say here. If you get double brisket, guac, and queso, these bowls are FULL. I've also previously ordered just a regular chicken bowl and it's also full. Service is good and staff give good portions. Ambiance is fine - tables are a little dirty, but this location keeps their hot sauce section fully stocked. read more

Chipotle Mexican Grill - Fast Food Near Me - Durham, North Carolina

This place sucks I drove 40 fucking minutes to get home and the BOWL HAVE NOTHING I ASKWD for. how hard is it to be a chipotle worker? You can't just put the RIGHT ingredients in the bowl ????? The bowls had the wrong cap on it first red flag. I open and I see well look what I saw... nothing is in the bowl. No sourcream no cheese no lettuce that shit is old. Do not go here Fr. read more

I don't understand why the reviews are so low. THIS IS THE BEST CHIPOTLE EVER. Best portion sizes of any Chipotle I've ever been to. 10/10 highly recommend. Staff are friendly. Restaurant is clean. They actually give you an overflowing scoop of chicken/protein. I ALWAYS come here for my lunch breaks at work. read more

Chipotle Mexican Grill - Just 1 scoop of Chicken here is the same amount as a double at most other locations. AMAZING. - Fast Food Near Me - Durham, North Carolina

To keep this review short, the food is good (even for my first Chipotle !!) ambiance is better, and the service was nothing special. Buut, to make it Not Short, for my first EVER time eating at chipotle, the food was absolutely FIRE. Oml, the spice level was perfect for me, the rice and meat were flavorful, and the guac was refreshing! All of these things constituted to a wonderful bowl at their establishment. I don't really care at all for the ambience aside from the surprisingly good music choice. And the service was quick, because my order was online, and with a relatively short wait. Overall it was a really good meal and a decent way to end the day. Also all of these reviews say stuff about bad service, I recommend ordering online! If You're willing to wait a little longer for your food, you can avoid the bad service entirely. Don't Let Bad Service Ruin Your Experience! read more

Chipotle Mexican Grill - Bowl - Fast Food Near Me - Durham, North Carolina

By far the worst in the nation they dont ever have shit and then after you wait in line you get to the front and tell you they dont have what you need like chicken or steak its something every time i try and go here before work read more

I agree with everything every other one star review said here... bro why is there a whole onion and my pork tasted so bad and it was freezing cold and I got it in the store. I was so nice to them and they literally didn't smile back once and pushed the food at me it hurt my feelings to be honest. My rice was raw and chewy and there was something sharp in my food read more

Chipotle Mexican Grill - Bowl - Fast Food Near Me - Durham, North Carolina

The chipotle on N. Roxboro Rd is terrible. The customer service is horrible and the worker are playing and on their phones. We had to wait 12 minutes on chicken. They were out of guacamole and out of chips. This place is pathetic. Bad service. Out of food. read more

The customer service is not good, they are too slow. They be laughing and playing around back there in the kitchen. I wouldn't recommend this place, but I'll recommend another location. This place needs to get it together. One worker quit on the spot, and walked out, they don't know how to treat their employees. This location needs to get its act together! read more

This Chipotle does a disservice to the Chipotle brand. If you have a craving for Chipotle while in Durham, I encourage you visit another Chipotle location. Online orders are regularly ready 30-60 minutes after the 'promised time', and the store places them on the front counter rather than on the shelf designated for online orders, leading to a large crowd of (irate) customers at the front of the store. It seems only the loudest/angriest customers get their orders to 'jump' the in-person line. The in-person order line moves slowly, however all of these customers are served prior to those who ordered online. read more

Such a shame how the quality of these businesses are going down hill. The kids working were very nice and very busy but not on the ball quick enough before we walked in and noticed garbage all over the floors.. all the tables were dirty.. all the garbages indoor and outside were overflowing. This would not be an issue when I worked in the fast foods restaurants and we had to bust our butt to make sure that dining room was clean and garbages weren't overflowing and Floors were clean. Something is definitely lacking in today's restaurants. Every time me and my husband try to go out to eat, it's just another restaurant crossed off our list. We just cook at home 90% of the time and know we were always taking a chance when we go out to eat and mostly dissatisfied. read more

We decided to grab a bite to eat here one evening. This place was super busy and parking was a pain. Literally horrible parking!!! Clearly not enough parking for the three restaurants in this area. Once going inside we had to wait in line for awhile as they were slow! I got a burrito bowl and hubs got a burrito. The portion sizes were good but the items didn't seem fresh. No friendly or polite employees. The restaurant was dirty and trash piled up high in the trash bins. I guess that should have been a sign but we were hungry!!! Idk if I would come back here, I'd probably hit up the chick fi la next door. So heads up and you take a chance! read more

If I could leave a 0 star I would. I never leave reviews for restaurants or anything for that matter. But this is worst chipotle I've been too. I got a chicken bowl and half of the bowl was empty. Barely rice and much less beans. The employee adding the chicken looked their co-worker and said they ran out of chicken in the container and didn't think to add more from the back or from recently cooked chicken. But yet they charged me full price! That's insane! If you like chipotle and want a good FULL meal find a different one or go eat somewhere else. I'm not expecting to have a bowl for two or three sittings but at least one would be nice. read more

It tasted weird my family and I ordered from there and once we ate it at our house my mom and I bowls tasted of spice and soap would not recommend read more

I've never eaten at Chipotle but out of 4-5 places within feet of each other, it was the least crowded so I went there(didn't have time for a wait). I got the burrito veggie bowl with chips and a drink. It was $11.07 which I think is a bit much for a quick lunch. It was a lot of food though! I liked the flavor and I ate three-quarter of the bowl. I literally could not eat dinner because I was still so full. I don't like that feeling. The chips were okay - a bit stale and not salty enough; i brought most of them home to eat later. The employees were very friendly. I'm glad I've tried it, but I won't be back. Just too much food, made me feel over full, and too expensive for lunch. read more

Chipotle Mexican Grill - Veggie bowl - Fast Food Near Me - Durham, North Carolina

Holy smokes, didn't have a good experience. I walked in and there were so many people working but only one person was working at the front. There was only one person ahead of me. I was in there for so long that I walked out smelling like Chipotle. As I was eating, I noticed all of the grease on the bottom of my bowl. I wasn't sure where it came from. It was like a scoop of oil. It was so bad that it leaked through my bowl and onto the table. Unfortunately, I lost my appetite so I didn't finish my bowl. read more

We went to Chipotle placed an order for a chicken bowl. There was absolutely no chicken not even a trace of chicken. We haven't eaten there a lot but I did expect better service. I contacted the online service because no one would answer the phone after several attempts trying to convince the robot I needed an actual human to handle my issue. They offered me a BOGO but not my money back. read more

Chipotle loyalist here, but this location is terrible. Today, I got a burrito bowl and the lettuce was missing, rice was raw, and there was a GIANT HAIR in my food. Inedible and absolutely awful. read more

There is no excuse for rude employees and chipotle just lost two life long customers because of these two women. The cashier cassandra and the girl packing to go orders need training on teamwork and customer service. When my husband and I entered the store, it was dinner time do the line was long(no big deal) but before getting in the line I went up and asked the cashier if they had plenty of chips, she said they did, so I got in the line. There was probably 10 to 15 people in front of me. By the time I placed my order they had ran out of chips. I asked her how long it would take to get more and she responded with 1 to 2 minutes. I waited 20 minutes for chips and by the time I finally got them my food was cold. There was a guy cooking chips but Cassandra and the girl packing the to go orders did not want to go in the back and package them so they were just sitting on the counter (getting cold). The girl packing the to go orders finally did go back there and packed the ones she needed for to go orders for people that were not in the store. I asked her if I could have one of those because I had been waiting do long and she told me no. Cassandra finally went and packed my chips along w the other customers waiting behind me after I asked her more than once. Both of these employees need training in customer service and team work. They were also out of salsa (red)..not a huge deal but clearly no one was helping the front line keep items stocked. They were standing in the back of the store looking at their phones while during a dinner rush. Come on. Chipotle. Do better. read more

Chipotle Mexican Grill - Receipt - Fast Food Near Me - Durham, North Carolina

This is the second time ordering food from this location. I ordered a couple of months ago and the food wasn't very good at all. I ordered a Bowl and the chicken was very dry and didn't have any flavor to it. Today I thought I would just order some chips and guacamole for the Super Bowl but when I got home I just wanted to sample it and the chips were beyond stale. So now I have guacamole with no chips. Great! The chips are some of the cheapest food that they sell so you would think that at least the chips should be good. Will not be going back here. read more

Chipotle on Erwin Road, Durham is close to work, so I used to go frequently. Then the quality went downhill. After not going all summer, I tried it again. I ordered a salad, rice on the side, chicken, salsa, sour cream, cheese and guac. The lettuce is no longer romaine, it's a combo of brown edged romaine, possible spinach or kale. The chicken was minimal, so I asked for more and I got 2 extra pieces, like the server was giving out gold or something. They were moderately generous on the extras. The rice on the side was crunchy, yet soggy. How does that even happen? The salad as a whole just tasted off, bitter? The chicken was noticeably minimal, so you really didn't even taste it much, but it was charred, not a good charred. It just didn't taste the same as it used to. The workers acted as if they really didn't care. Sorry, Chipotle, probably my last visit to this location! read more

October 11, 2022 at 8:15pm, I placed an delivery for the new garlic guajillo bowl to satiate my hunger. I was under the impression that this new protein Chipotle was advertising would be full of flavor to justify the $16 price tag that they placed upon it. Unfortunately, that is not what I received. What was given was steak pieces tougher than than anything I've ever attempted to eat before and food more bland than a cracker. It was very, very underwhelming. On top of all that, when receiving my delivery, my bag had no warmth to it at all. Quite honestly, this meal, if I can even call it that, upset my night. Who wouldn't be upset when you spent damn near $20 dollars for a singular bowl with the most tasteless, tough, and cold meat. I sent in a complaint on the website recently and as compensation I was sent a BOGO (Buy One Get One) coupon. Not to mention, the complaint system is completely automated so I wasn't even connected to a human to solve my issue. I would like to speak to a human to receive some other form of compensation to this so I can take my business elsewhere or a different location. Also, the audacity you have to think that I want to spend any more money with this company after this recent experience? I will not, at least, not this location. I don't know what's going on inside that building as I've never been inside of this specific location, but whatever it is, it needs to be fixed. Where is the decorum? read more

My kids and I were jonesing for chipotle yesterday. Was iffy to go with all the horrible reviews, but was happily surprised. The service was quick and the food was the most flavorful Chipotle we had all had in a long time. Will def. be back! read more

As much as I love Chipotle this location is terrible, I have been twice in the last couple months. The staff is never friendly or helpful and they are loud and good off way to much, and they are always out of the onions and green peppers and corn! Get it together!! read more

The hispanic guy was being really nice but then another coworker was so rude she rushed me and was giving me attitude and threw my bowl into the bag and slid it almost falling off the end. It really should've been a 2 star but that guy was wonderful. read more

These are harsh words, but also the truth. The crew, but specifically the gentleman working register Monday evening on April 18th is utterly incompetent. My mobile order (as well as countless others) was 45 mins late. And after waiting, I finally approached gentleman behind counter for a refund (never got my food) and he scribbled a customer service number on a dirty napkin for me to call. (Chipotle did fully refund me.) Also, while I was waiting for my mobile order, I witnessed multiple orders being stolen right off the front counter. I know they were stolen because the rightful owner would come in shortly after and their food was gone. This happened at least twice in a span of 20-30 mins. Meanwhile gentleman behind counter paid no attention to any of it. AND on top of all this, the restaurant itself was incredibly unclean. Food all over the tables. Crumbled up, dirty napkins on the ground. Plasticware spread over out the counter. I rarely write reviews but this place was the WORST run Chipotle's I've ever been to. Had to let the people know. read more

I USED to like Chipotle. Then I ordered from the one on N. Roxboro. I placed and online pickup order for a steak salad. Steak portion was small, which, that didn't surprise me. Chipotle is notorious for skimping the **** out on their protein portions. What shocked me, to the point that I won't be returning to Chipotle, is the fact that I got maybe 5 sprigs of salad greens in a salad order. This isn't even sufficient for a child's order. So I paid about $15 for less food than I can find lying in the gutters on N. Roxboro. Guess I'll be going out for a second lunch today. I'm glad we also have a Moe's in town-- they're friendlier, don't skimp on basic ingredients and they don't charge for chips and salsa. Which is basically 90% of the food I actually ended up getting from this Chipotle experience. read more

The owner of this location needs to do better for their employees. The other night (4/7/22) they were EXTREMELY backed up with only three people running the facility. There were issues on my end due to issues with DoorDash and the online ordering for this location was glitchy as well. The employees were, understandably, stressed, but still did their very best despite the number of folks having to wait for so long. A number of customers were sympathetic to their situation and we tried to be as positive and encouraging, but they were stretched to their limits. My hat's off to them, but the owner needs to get in there and sort some things out. This is not the type of thing that should rest solely on the shoulders of those knee-deep in the weeds who are doing their best with what they have. If this review was to reflect the employees on this particular evening, it would have been five stars. read more

I *LOVE* Chipotle. But this one needs some serious work. I saw employees toss meat back into the serving containers after it had been sitting out on the prep area. They also picked out of other bins to toss it into others. My steak only burrito had veggie burrito filling in it. Scam? Negligence? Apathy? The guy wrapping my burrito was so bad I almost asked if I could do it myself. A line was building behind even though it was almost 3pm. He also squeezed out all the juices while "rolling" my burrito leaving my to go order a soggy mess with filling outside the burrito. Highly irregular cuts and cooks on the meats. "Yeah, well, he pissed me off!" Should never be said while in ear shot (let alone while on the front line) of a customer based establishment. This Chipotle is only gunning for the next ecoli outbreak award. For those craving Chipotle, three or so exits away near Duke is a Chipotle that knows what they're doing. read more

Should've checked the reviews before I ordered, but I'm not feeling well and was craving some Chipotle so I ordered delivery. What I received isn't even close to what I ordered. Missing guacamole, missing beans, and the wrong salsa on top. Very disappointed. When I reached out to Chipotle's customer service (which is only a bot) they gave me a free fountain drink. Which doesn't make up for the guac that's extra?! read more

Took a bit of time but an employee by the name of Don handled the line on his own as efficiently and as quickly as he could big kudos to him for keeping his composure and keeping a good attitude towards the customers. read more

Horrible service placed an online order wasn't ready at secreted time. The young lady at the counter choose to ignore all the people waiting on food. They claim the system was down and then telling people they didn't order at the rite place but in fact they did order at the correct place . The young woman at the counter had horrible customer service rolling her eyes etc and even walked away from the register because she was called out in her attitude. I understand they maybe short staff but a better attitude always helps! I will never order from this location and I'll be sure to tell my coworkers the same! Just horrible ! read more

Just placed an order portions were ridiculously small especially for the meat I've worked at chipotle as a manager for 3 years I know what portions are supposed to look like and how much but the girl on the cold side did amazing packed my bowl the RIGHT WAY ! do better on the portions I shouldn't have to ask it's supposed to be a SPOON FULL. GM DO BETTER read more

Terrible customer service I made an online order then it wasn't ready when I went to pick up 20 mins later . Then I get in line and they tell me to go to the register to pickup when I get down there they tell me it'll be done asap but I had to wait another 25 mins and all the people that were in line behind me got their food and left . I was literally the last person to get food after ordering ahead of time . If the online order isn't ready when I go pick up y'all should start making it immediately when I come to pick it up instead of having to wait in line then be told to wait and then everyone in the line getting food before you do even if they came in 5-10 mins after you . This place sucks it's literally the worst chipotle I've ever been to . read more

Made the mistake of going again last night and they had run out of tomatoes, spicy sauce, and chips. And the rice wasn't even cooked all the way! That ish was crunchy!! NEVER EVER GO HERE!! read more

It was the typical chipotle. The employees seemed a bit cranky like they didn't want to be there, even when you try to use a friendly tone as a customer and get nothing back it's a little disappointing. Food was standard, not stellar. They had a sign that the liquor license at this location is still pending. The food was ok, nothing great. I seem to always have bad luck with the employees bringing the fresh ingredients right after my bowl gets filled, next time I'll make the boy go first! Overall not the best, but not the worse chipotle either. read more

We frequent this location simply because it's close to our house. Tonight we had the best experience we've had in our 3 years living in Durham. Leo and his manager made sure we left happy. They stopped and made us fresh rice and pico. We didn't feel rushed or like our orders were just thrown together. The two of them may have made us regulars again. Leo's customer service and friendly conversation made our experience worth while. I'll be back! read more

Dining room was filthy. All tables needed to be wiped down. Will never go back to this location again. Also and this may be with all chipotle locations. They try to rush you thru the line. I had to make them go back and finish my kids order before I would let them work on my order. Do they just assume I am finished with my kids order? Irritating. But place needed a good cleaning. read more

Been to this location a couple times over the years and have been disappointed each time. Clear issues with management, staffing and training at this location. Other locations in Raleigh and elsewhere in Durham have provided significantly better experiences: shorter wait times, better organization, cleaner facility, more professional staff, and better stockage of signature ingredients. Not recommended read more