Been awhile since I went to Chipotle, and I was leery of this one because of the pretty bad reviews. Looking through them it seems like service is inconsistent, and a lot of people have issues with Uber and other online services. But it was handy for me today, so I took a chance, and visited in person. There's a pretty big parking lot shared with First Watch. There were a few spaces open at 130 on a Friday. Otherwise, you are stuck trying to find a place in German Village, and good luck. There was a steady stream of customers, but the line was moving pretty quickly. Service was professional and fast. The ingredients were all spread out and were fresh. In a few minutes I had my food. There was a small mistake, and they quickly and graciously fixed it. I don't think I ever noticed before that they had tacos, maybe they've always had them, but I decided to go for those instead of a standard burrito. I got the carne asada, which is apparently seasonal, plus black beans, cheese, sour cream, lettuce, tomato salsa, and corn salsa. The tacos hold together fairly well, although they are definitely messier than a burrito. An extra tortilla might be nice to scoop all the leftovers into. And they were pretty darn good. The steak was good, the other fillings were fresh. I also got a side of chips and guac, and the guac was very fresh and tasty, with some onions mixed in. I also got a side of chimichurri, which is again a seasonal thing. Maybe they're using a bigger cup at the store than in the ad and on the menu, but the serving size was pathetic. I would blame false advertising more than the staff. The sauce itself was pretty darn good. I put it on the chips and on the tacos. An assortment of fountain drinks and aguas frescas, etc. The place is pretty big, and clean. This was honestly one of the best meals I've ever had at a Chipotle, and, you know, that's on a curve. There was a time when I ate Chipotle a lot, and then I avoided them after they had some issues and I had some bad service experiences. But this was a very pleasant surprise. I will definitely be back. I'll see if the experience is spotty and inconsistent. The price is reasonable for what you get. Far exceeded my expectations. read more

Usually great. This time, ridiculous. They ran out of every single protein. They tell you it's on the way. I literally sat for 20 minutes and watched customer after customer leave the store. So much business lost, all because the staff could not communicate with the chefs. They just sat around and talked about their days while customers were stuck waiting. read more

This chipotle went all the way down hill. Food is always terribly done, or they're just out of everything constantly. The staff is rude or just clearly doesn't not care at all. I love Chipotle but I'd be happy to see this place close, the other location on campus is so much better and cleaner. Shame on the owner for letting it get to this. read more

Not sure why this Chipotle location has received so much hate on Yelp. Mind you, I've only been once, but the experience was seamless and delicious. I was on jury duty about a block away and when we were released for lunch, it was a close option and I knew it would be quick... and it was. It was prime lunch time, about 12pm, and the line moved quick enough. The serving size of each ingredient was good, the service was friendly, and everything was yummy. I always get a veggie bowl, with my guac on the side, and chips. The space was also pretty clean for it being a busy time of day. I imagine if you're here a lot your experience can vary, but it was just fine for me. read more

I ordered catering for 25+ people over 24hrs in advance. The order was for delivery - the driver waited over 40 minutes at the store for the order and the delivery was 45 minutes late. Not the end of the world but it was for an event at 12 - food to be delivered at 11:30. Food arrived at 12:15. Multiple missing and wrong items. I called customer service and their catering representative was very nice, but he was unable to get a hold of the store to get an update while the whole thing was happening. Just unreliable and unprofessional. read more

This chipotle location has a lot of problems I got food with my family and I got a steak lettuce and rice bowl very simple. The steak was full of silver skin and pieces of big fat for the people who don't know silver skin is tissue that can not be broken down by heat and is almost inedible the lettuce was soggy and the rice was undercooked and crunchy! The service was very bad. The workers were very slow and they did not seem happy. The ambiance was horrible the place was full of flys and I even saw some bugs in the meat! In the end I would tell people to not come here and save you the money. read more

Ordered in advance at Chipotle on S High St. After waiting 15min past when it was supposed to be done, they hadn't even started on it. And then it was missing two ingredients. read more

Service was quick and kind. Chipotle is back! Food looks fresh and tastes good. Awhile back I went to this store and they seemed to be down some team members so it's cool to see them back to fully staffed I'm assuming. The whole team deserves a raise for their efforts tonight! Woot woot! read more

Order uber eats and only received half my order. Uncertain who the fault is with. Uber eats refused to assist. Order a make at home taco package and was missing shells along with multiple other items. read more

Served me the smallest proportion of Chipotle bowls I've ever received in my life. Got it through DoorDash. I ordered double chicken and got maybe a handful of pieces, barely any rice and cheese. Excessive beans. Lots of small pieces of random stuff I didn't order like lettuce and corn. It was disgusting, I threw it away. Looked like someone left my bowl out in the sun for a couple days. Contacted support and their first response was to give me a free BOGO. Felt a little insulted by that. read more

I am an avid chipotle eater. I love its simplicity, its flavor, and its volume. I love it so much that I've come to expect greatness every time I visit. Unfortunetly, today I didn't get what I expected. We ordered DoorDash from this location and it was cancelled. Now I find myself walking around trying to find a lunch without waiting in a 45 minutes line. I type this in line at Subway. There is only 1 employee working here! read more

Have ordered in and gotten takeout probably a dozen times (closest chipotle to me) and every single time they are out off at least one thing. Today it was fajitas and the chicken Al pastor which is being marketed everywhere, so disappointed to not be able to try it. Seems very inefficiently run. At one point only the cook was working, while the other three staff stood there waiting for her to finish up cutting the chicken. Meanwhile there was a 10 person line plus online orders on the counter. Taste is usually good... but the risk of missing ingredients makes this tough to want to come back to. read more

Chipotle Mexican Grill - Mexican Near Me - Columbus, Ohio

I've reviewed this chipotle before as being potentially the worst chipotles I've ever been too. Unfortunately it's the closest one to my house and I simply love chipotle. What amazes me is that no matter how many times I DO visit this chipotle they continue to find new ways to disappoint me. Stopped in today, out of protein. Yes not just chicken, or steak, or even one of the rotating seasonal items, every single protein. If you want chipotle, which again, I do often. Go to literally any other chipotle. Love the company. Can't STAND the 480 s high location. read more

I was legit nervous about coming in here 30 minutes to closing on a Friday. Worried that I was going to get bad service or crappy end of the day food to my surprise. I was reluctant to get an amazing meal and respectful service. The portions were great. The food looked fresh and I'm excited to eat dinner. read more

I would rate this a zero if Yelp would let me. while I am a fan of chipotle, this was clearly the worst location that I ever been to. Service was bad. Location was filthy. One of the workers was smoking inside the restaurant that just became legal in Ohio. If possible, you should avoid this location at all costs. read more

DO NOT ORDER FOR DELIVERY I got scammed and they left out a bunch of toppings including RICE from my chipotle bowl. When I received my order, everything was icy cold and not fresh at all. WHAT THE HECK IS GOING ON? I tried to contact the store, they're unable to transfer me to a real person! I contacted their live chat from the app... obviously they weren't helpful at all. And thinking that giving me a BOGO coupon for my next order will resolve my issue. I never want to order from chipotle ever again. read more

3 years later and I was hopeful for some improvement but it's honestly just not a place I want to visit. I tried this location again a few times recently and I have a few things to say. Mobile orders are a HOT MESS. They don't even use the shelf for orders and it gets all congested by the register because orders are always behind. I feel like part of that problem is the app promise times not reflecting how busy the store is. It's honestly usually been faster to stand in the normal line and order. I started testing this theory by waiting in the regular line while waiting for my online order to be finished. So if you are going to order form here just wait in line, and then you can make sure it's right, which takes me to my next point. The online orders aren't very accurate. Today I ordered a kids quesadilla meal because I had a reward. I got the tacos instead and after waiting in the entire line once, then I was told to get back in line for them to correct it. I tried to do this by cutting to the front but was overlooked and I refused to wait any longer. It seemed like nobody wanted to take responsibility for fixing my order. The last mobile order I did they also missed two of my items. And lastly, the meat is always cut super uneven with some quite large chunks. They are very sloppy so ingredients are mixed together. Today I had some piece of meat in my side of Queso. They don't even try to keep the counters looking somewhat clean. My chips today are a bit soggy. I also received dirty napkins with my online order. I love chipotle food when it's done right but it's really not worth the frustration and questionable food contamination. read more

I would give chipotle a zero if I could . we have a big a family and spend about $100 there to feed everyone and the orders an always messed up and not right the inside of restaurant is always disgusting and you pay for meat and they give you nothing but fat . The employees can be extremely rude too . they keep running a restaurant like this and it won't be long before they are out of business. read more

Chipotle Mexican Grill - Suppose to be steak.... Disgusting! - Mexican Near Me - Columbus, Ohio

Waited patiently in line (about 25 minutes for my bowl) as this location's small team of employees worked diligently to manage the expectations of both a long line of customers and an overwhelming amount of mobile orders -- all in the half-hour before closing time. Hoping that leadership rewards their efforts in increased compensation. Would also recommend the "turning off" of mobile order placement in the hour before closing time, as the effort to fulfill requests from DoorDash takes away focus from in-person patrons. read more

Chipotle is always one of my go to places for food. Normally pretty quick in and out and solid food. But this location might be bottom 3 in Columbus.... if not the worse. Unfortunately this is the closest location to my house, so most of the time I'm forced to go here if I want Chipotle. One of the biggest things is that the line and service are ALWAYS so slow.... Like extremely. You will probably have to wait double of what you would at any other chipotle or more. Also id high recommend that you do not order online. There is always a group of people sitting and waiting for their orders to come out the back. Most of the time i can walk in and make and take my order from the counter before a person who was already sitting waiting for an online order, gets their food. Idk what their staffing situation is like but it almost always seems like they could use and extra person or two helping... Another thing is that the quality of the food is inconsistent. If you can make it through the long wait time, you never know what your order will be like. For the most part it is ok. But I've had some major disappointments here with the quality. If you are thinking about coming here, make sure you are not in any rush. Also be prepared to roll the dice, because you could be walking out with some of the worse quality chipotle in the city. read more

This is by far the worst Chipotle location I have ever been to. My burrito bowl was one of the most sparse, underwhelming bowls I've ever received; I paid for chicken and there were probably 4-5 small pieces of chicken in the entire bowl. Most of the proportions of the ingredients were just completely comical. I think I had 3 small pieces of shredded lettuce on the top. I was appalled by the chips. The attached video really speaks for itself. They were covered in oil and completely uncooked. They were so floppy that they were bendable. I threw the entire bag in the trash. This is a disgrace of a Chipotle location. read more

Got here with an hour and a half until close and they said they out of chicken and sour cream?? I'm sure they just stopped making it so they don't have to work as hard. They were also visibly frustrated and pouted when myself and 2 other people walked in with AN HOUR AND A HALF UNTIL CLOSE. read more

I love chipotle but this location is absolutely awful. I don't know if they need to be better staffed or the workers are just the slowest people I've ever seen. I've chosen to order from here a handful of times now and every single time there is one worker and a line out the door. read more

Maybe one of the worst Chipotle's I have ever been to. Multiple experiences here have been noticeably poor ranging from taking close to 30 minutes to get your food in a line of only 7-8 people to less than friendly staff. One night in particular, I ordered ahead on Doordash thinking I would be able to skip the line and come when it was ready. Big mistake. After 1 hour, I arrived to find close to 20 people waiting in the pickup line without their orders. I had to cancel my order and submit a request for a refund. When customers asked what was going on, the staff was rude. I understand a high volume of orders can be tough, but there wasn't even an explanation as to why (such as being short staffed). Just blank stares and no direction for many individuals picking up delivery orders for their own customers. Usually they only have 1 person taking orders and cashing out even though close to 6 employees are walking around at any given time. Even on normal days without a long line, the wait is close to unbearable. I've left many times while in line knowing my meter is expiring and deciding it not to be worth it. I wouldn't recommend this Chipotle. read more

Giving this place its 30th consecutive 1-star review! The missus ordered the pictured chicken bowl, which they left the chicken off of and decided to go with a 92% sour cream mix. She, and I am not kidding, threw it away and ate ramen noodles instead. I guess if there's one upside to this location, it's that the employees are rude enough that you'll definitely appreciate other service industry workers more after your visit! read more

Chipotle Mexican Grill - Trash - Mexican Near Me - Columbus, Ohio

I've left a review about this location before but it is the closest to where I live. I'll say again, this is the worst chipotle in existence, the staff is slow, it's dirty and they are NEVER fully stocked. They don't have cheese today so... Terrible don't waste your time and money here read more

Every time I order from this location something goes wrong when I ordered extra steak they were sooo stingy they gave me less than a scoop and the rice was crispy. NEVER ORDER DELIVERY FROM THIS PLACE! Another time I ordered online they gave me all rice NOTHING ELSE IT WAS LITERALLY JUST RICE! It wasn't even the rice that I ordered either. THEY WOULDN'T EVEN REFUND ME. This Chipotle location is BUTT! The employees are mad rude too! read more

Same mistakes they made when I ordered delivery thru them last year they just keep repeating. Order delivery thru the chipotle app, all the items are stocked in and available to order, receive the order with half the items missing. They always run out of chips. It never fails. This time I ordered chips and guac. No chips, no guac. No sour cream on bowl so it was just dry. If you know you're missing half the stuff for peoples orders maybe make sure they can't put it on their order to begin with??? Or have the Dasher call the customer to let them know. Literally anything besides just sending the order out half complete and leaving it to the customer to figure out. People order delivery as last resort because they're stuck at work or otherwise can't physically drive to the restaurant themselves. It costs way more for delivery but that's okay if you get everything you ordered. read more

A 1.6 average score for a Chipotle? I had to see it with my own eyes. I was expecting drama and chaos but all I got were delicious and generously portioned Al Pastor tacos from a friendly and engaged staff. Not sure what got under the skin of the folks who rated this location so poorly, but my experience today was perfect. read more

The service was awful. I ordered a cheese quesadilla and I got a nearly empty tortilla. They rationed out one handful of cheese between my entire family. The rice was flavorless and the lemonade was super sour. We got charged for a chicken quesadilla even though I ordered a cheese quesadilla, which barely even had any cheese. Everybody was still hungry after. I would give a 0 star rating if I could. read more

Worst chipotle location there is- they force you to order food online and I have never gotten a correct order. no one wants to do their job, nor do they care. Disgusting on the inside. read more

This location is always really solid when you order from inside. Ordering from the app to go, however, is a nightmare. Tiny portions, missed ingredients, not on time/long wait, etc. This is unfortunately the norm when ordering online. The flip-side is to order inside which is pretty good. Workers are friendly and attentive. They do a good job of making sure you get what you want. The line can be long at odd hours which is kind of a pain sometimes. Giving 2/5 stars due to 3 consecutive poor experiences with ordering to go through the app. The last time I attempted to - we requested extra of everything and still got a TINY bowl accompanied by a bag of chips that couldn't have had more than 15 chips in it. This order was also not on time despite ordering well ahead of time. Not acceptable as an alternative to ordering inside the store. read more

This is my 3rd attempt in 4 months since relocating in the area only 2 blocks down the road. They have been short of lettuce & pico every time. Tonight was even worse - no fajitas, or corn along with the pico & lettuce. Not sure why rice, chicken & guacamole should cost anyone $11 read more

I came in at 8pm 2 hours before closing they were out of almost everything the staff was all in the back not working while the line was out the door. Then I saw this several other customers saw it as well! I tried to bring this to the attention of the manager and other staff and they were unresponsive! read more

Chipotle Mexican Grill - A cockroach crawling on the wall - Mexican Near Me - Columbus, Ohio

Terrible. The only way I am giving them a 1 star is so I can leave a review. We just ordered our food. Got the complete wrong order. Then we reordered my boyfriend asked for extra chicken. He got 3 pieces, it was also freezing when we got it. I know this isn't authentic Mexican food being a born and raised west coaster, but this is terrible. read more

DO NOT ORDER ONLINE! they will give you a third of what you typically get if you ordered inside. Its pathetic

We ordered online, the order was ready when we got there, which was nice, however, when we opened up our order, pathetic would be the word to discribe what we actually received. The ingredients were a third of what we typically get if we walk through the line. It was as if they made a conscious discussion to rip us off. read more

Worst service ever, there was only 6 people in line it took me almost 45 minutes to place my order, they don't put enough portions of food at all. And seems like all the employees are new with no training what so ever. Chipotle across Columbus their quality of service went down the drain sadly. Not to add the crazy price increase. read more

Abysmal experience trying to online order. Orders are never ready on time, frequently double digit long lines waiting for the orders. Cannot stress enough how awful this was. read more

I order on Door Dash and every time I order from you guys I never get the fajita veggies on my bowl. this is like the 10th time! it's not rocket science! can talk not read? read more