Service here was super friendly and fast, which is unlike any other Shake Shack I've experienced before. I ordered a double shack which was satisfying and perfectly juicy! read more

Shake Shack Short North - Double shack, cheese fries, and half and half - Fast Food Near Me - Columbus, Ohio

I say this every time I go to a Shake Shack, but here I go again: Shake Shack is great and I wish I had them where I lived. Their burgers are terrific and their buns are the secret weapon. I continue to maintain that their fries are subpar, but since i got them slathered in cheese sauce, I enjoyed them. read more

Shake Shack Short North - Fast Food Near Me - Columbus, Ohio

Awarding an extra star for being open late! We had just gotten back to our hotel (The Graduate) after coming to down for a concert. It was late and our food options were limited. We were also exhausted after a day of driving and the show, so dining in our hotel room sounded hella appealing. Enter Shake Shack, only a few doors down from the hotel and still open. We ordered online and my husband scooped it up to save a few bucks on delivery. As far as Shake Shacks go, it's pretty standard. I got a single shack burger and a side of cheese fries. Both were as expected. I happen to quite like Shake Shack burgers so I was satisfied. I'm still on the fence on a krinkle fry in general but there's were prepared well. I can't speak too much about the service as we ordered online and picked up from the carryout shelf but our order was prepared quickly and correctly, so I can't really complain! read more

Giving Shake Shack another chance at a different location closer to home. Stopped in for a to-go order. I can't score above a 3 because I just feel these locations need to train the young people who are working the front customer facing positions need to receive training on basic customer service skills like smiling and greeting the customer. The potential is there, they just need more coaching. As for the burger and fries, they were delicious and spot on. They really hit the spot on the cold winter day. read more

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A $14 takeout burger better deliver and this one did not. Undersized and burnt. Fries were underdone and malleable. Too pricey for the quality. Skip this one. read more

Came here because they had a Korean burger, and I love Korean food, and even though I was not at all impressed by the Easton location I figured I'd give them another chance. Burger was good not great. Small, almost no Koreanish flavor till I got to the dollop of sauce in the middle. Overpriced. And the whole experience was less than pleasant. Got the burger, a lemonade, and ate there. Well, I tried to eat. Music was way too loud. I'm too old I guess. Empty on a weekday, and it was cranked like it would be on a Saturday night. Cold inside. I had to leave my coat on. I fixed those problems by going to the next-door hotel, you have to walk that way anyway, because Shake Shack's door is broken. There are big tables over there, and a much more pleasant environment. Plus, the seats in Shake Shack are uncomfortable. The tables are very basic, and the booths are simply too tight. These old legs don't bend enough to get in there, and everything is bolted down. I dunno, it's a good burger, but not good enough to go out of my way for, and be uncomfortable, and pay extra for, and deal with Short North parking. Pass. read more

Do not get delivery from this location. They literally never get it right. Ordered cheese fries and of course got no cheese.

Always bad service, long wait, and now we can add raw to the list. Not pink, raw!! Yuck. read more

Shake Shack Short North - Raw cheeseburger - Fast Food Near Me - Columbus, Ohio

My shake came out warm. Literally warm. Not even slightly cool,let alone frozen. Place is a dump.

Nah enjoy good food their worth their weight of gold all that good food so you don't have to cook staffs friendly and helpful great for community read more

This place has become awful lately. I don't know who they have hiring, but in the past 5 months every person working there seems like they don't wanna work. They play and joke with each other while people wait way too long for the wrong food. This used to be our close-by go-to place on busy nights. Every time we go now they're in there messing around like children, and our order is wrong. Freezing cold, rock hard fries (that they always forget to include and I have to ask for them). We always order shack burgers (the most basic burger they have) and it is always messed up. Tonight I got a crumbled patty on a dry bun with NOTHING else on it. No sauce, no toppings, nothing. And the usual freezing croutons they call fries. What a disaster. Whoever is running this location is running it into the ground. Fire people who don't work and hire someone who will actually be friendly, nice, approachable, and pay attention to what they're putting in the bag. Until then, go anywhere else. read more

The food is what you'd expect it to be but that's not the point of this review. Their service is. I made a mistake ordering from another location online and they were prompt to remake the order for me. No complaints. I'm very happy about that and because of that, I'll be ordering again. Whomever worked the shift the evening before closing time on Tuesday, Dec 16, 2025, thank you very much!!!!!!!!!!!! :) read more

My wife's specialty and weakness, hamburgers!! Newest favorite hamburger place and loved the curly fries The shakes were typical, not too sweet. Service a bit slow for a fast food alike place. As long quality is not sacrifice over speed it will be ok read more

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If I hadn't been meeting someone I most certainly would have left. I will not be back here. They weren't taking orders at the counter. Kiosks not allowing me to check out, tried different ones. Couldn't order a certain item, but it wasn't communicating that fact or why. They were not busy. They were not helpful. The food was not hot or fresh tasting. Restaurant dirty. TERRIBLE!!!!!!!!! read more

I really like Shake Shack and decided to stop here while in downtown area. SUPER disappointed!!!! I was excited to try to Korean chicken sandwich and got a single burger with fries.......took about 3 bites of burger and felt nauseous for some reason. Oh yeah, cold fries. But I was looking forward to enjoying the chicken sandwich later for dinner. I didn't even bother. This looks NOTHING like the picture and thrown together haphazardly....... I'm thinking it was the location, which I will NEVER go to again. Strangely, after ordering I saw three staff in the back looking at me, giggling and acting weird. To the point, I asked if something was wrong....i was so confused. read more

Shake Shack Short North - Korean Style Fried Chicken Sandwich - Fast Food Near Me - Columbus, Ohio

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I come here somewhat often as its pretty close to columbus state and ive always had a great experience! love the burgers so much and even though i dont usually like crinkle cut fries i actually think theirs are pretty good. its definitely a step or two above a wendys or mcdonalds and thats easily told by the price but also the quality as well. definitely will continue to come back. read more

This is an excellent shake shack. I had 20 minutes between meetings so I ordered on the app and walked 6 minutes to shake shack. A fresh hot burger was ready right as I walked in and I ate it on the walk home to be on time for my meeting. I've been here at least 10 times and it's consistently fresh, fast and delicious. Recommended for a burger craving read more

Ordered takeout food came fast and it was warm Definitely recommended the cheeseburger read more

Shake Shack Short North - Cheeseburger Fries Dragonfruit Pomegranate - Fast Food Near Me - Columbus, Ohio

Ordering was a pain. Half the terminals didn't work. We had a line of people trying to order. The place was clean with the exception of a big bucket in the walkway due to a leak. My food was great! The staff was solid. read more

Shake Shack Short North - Fried and a Grilled Cheese - Fast Food Near Me - Columbus, Ohio

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Atmosphere was good. Lots of seating. Menu is simple and there is a wall you can order your food. They are fast. We tried the Shake Stack, Smoke Shack and Shack Burger. They ran out of truffle darn. But they were all tasty but really on the small side. Plus we got 2 regular fries and Bacon Cheese fries and they did not disappoint. For Drinks we order all 3 teas-Blood Orange, Pomegranate Sweet Basil and Sunset very refreshing. And last we topped it off with Tiramisu Shake, its so goodOverall I like the service very fast and the taste of smash burgers and crinkle fries. Would definitely come back. read more

Shake Shack Short North - Tiramisu Shake YUMMY - Fast Food Near Me - Columbus, Ohio

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Ok, you do realize they have a custard machine and that custard machines don't grow on trees? Right? I actually can't totally taste the difference between ice cream and frozen custard, but I know enough to know it's a thang! All I know is that I have just come to and found a Shake Shack plastic cup sucked dry of it's custardy contents. I'm assuming I started to have a cookie n cream shake and blacked out in creamy cookie ecstasy overload. God is good. All the time. Praise the goddess of cookies and cream. I shall die happy. And! WTactuallF why do I have to ring and bag my own groceries and type in my own order at a fast food joint? If you are going to eliminate an American job, then at least give me a discount!!! Nope, now they want a tip. Oh sweet baby America, you going crazy!! read more

Shake Shack Short North - Next I'll be frying my own fries!! - Fast Food Near Me - Columbus, Ohio

First time trying this place. Food received, Burgers were not cooked all the way. Very Disappointed. read more

Shake Shack Short North - Uncooked ShackBurger - Fast Food Near Me - Columbus, Ohio

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Food was absolutely amazing, & the service was awesome! Highly recommend shake shack!

Walked to Shake Shack after a long day of being out in the Short North. We ordered at a kiosk, and our name was called when our food was ready. We had a large group with us, but the food came out in a timely manner. I got a chicken sandwich and fries, and it was sooo crispy and delicious. There was amble seating inside, so we ate at the restaurant. Looking forward to coming again! read more

Shake Shack Short North - Fast Food Near Me - Columbus, Ohio

Every time I eat Shake Shack, I'm reminded how much I love it unfortunately I don't get to enjoy one locally but I seek them out when traveling. This location did not disappoint! The crinkle fries were perfectly crisp and the burger as good as ever. I tried a kiwi apple limeade drink I expected to be super tart but instead it was just the right amount of tangy and sweet. I was also entertained by how expertly they handled all their door dash type orders. All the employees we encountered were friendly and it was a great pit stop during our day read more

This spot is currently offering dine in and take out! I went with a friend on a Monday afternoon (Labor Day) and it was pretty busy! They have you wait in line because they only allow a limited amount of people at a time. The line moves pretty fast and the employee working the line was nice. We got it and ordered at the touch screen kiosk so you have less interactions with the employees. We got two Shackburgers and fries. Our food came out quick. My favorite is always the fries. They're so crisp every single time. The burger hit the spot though! I appreciated the toasted bun that wasn't soggy by the time it gets to you. I thought the patty was a little too thin in comparison to how big the buns are. Overall a nice, cheap, quick meal. The place was really clean too! read more

Shake Shack Short North - a man walking in front of the counter - Fast Food Near Me - Columbus, Ohio

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It seems that one can never fail to be disappointed with food over the past few years. But you can count on one thing these days - They want a big tip -. Once again the food lives up to not being desirable and presented so poorly. Cheeseburger was pretty much a nothingness, the lettuce could hardly qualify the be even a portion of a lettuce leaf, the tomatoes were completely tasteless and small. The French fries were actually cold and had to return - The thing she said almost made me laugh, I guess the reason for two stars vs one. Statement to the cook "He wants his fries hot".... I mean really, doesn't everyone want the fries hot! Bottom line, if you want good food, you gotta make it at home as much as possible and either put these places out of business or let them wake up and start giving good service and food!! read more

Shake Shack Short North - Pretty pathetic burger - Fast Food Near Me - Columbus, Ohio

Great foood and a nice place to sit down and enjoy a burger unlike some places!!!!!!! Service also on point I recommend that you come I. And grab some grub read more

Shake shack is really quick and will always get the avocado chicken sandwich every time I go to be honest I would say they are really fast at making and giving you you're food never waiting too long props to the fast service and nice employees read more

Haven't had a bad experience at this location, food is pretty consistent and pickup orders are always ready on time.

First timer here at Shake Shack. A great little atmosphere here in Short North. I'm used to a more southern hospitality setting but this Midwestern location had good vibes seaming throughout the restaurant. This carried into a wonderfully delicious burger that seeped with spice & meat juice. However, the service wasn't the best as my lady and I were met with an apathetic young man. Overall, I loved the food, and would love to take another trip back ! read more

Shake Shack Short North - ShackBurger & Hot Ones- Burger & Fries - Fast Food Near Me - Columbus, Ohio

This place was quick and efficient! You order on a self service kiosk and they call your name when your order is ready. The whole process took about 10 minutes or less. The burgers were cooked well and had the nice "grilled" flavor. The lemonade was quite tart, but the shakes were the highlight of the meal! Perfectly creamy, but not too thick. read more

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I tried the Shake Shack's limited edition Korean-inspired menu last night. I enjoyed the fried chicken sandwich the most. The chicken was crispy and flavorful, and I loved the sauce with it. Actually it reminded me of Korean fried chicken a lot! The Gochujang sauce for the fries was good too. Black sugar vanilla shake was overly sweet for me. I am so glad that Shake Shack brings this diverse menu here, and let more people experience it. read more

Shake Shack Short North - Korean-style fried chicken; Korean Gochujang fries - Fast Food Near Me - Columbus, Ohio

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I was pleasantly surprised by this place. They are open for dine in, but Google said it's not available. Keep that in mind. Anyway, we did out order on that computer screen to the right and got 2 burgers and fries. That burger was amazing and I didn't expect it to be as delicious as it was. I can't wait to come back and try it with a shake next time. Be sure to swing by and give it a try. read more

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I was finally able to get the full shake shack experience and wow it was wonderful! The burger is truly an awesome burger. The sauce on it is great, the bun is fresh and thin. If you are getting the fries, you have to get the cheese sauce, it is incredible. Then I'm not even that big of an ice cream or milkshake person but Omgsh the cookies and cream milkshake was out of this world. It is so thick and delicious. I can't wait to go back! read more

Shake Shack Short North - Shake Shack Stack, Cheese Fries - Fast Food Near Me - Columbus, Ohio

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Finally!! Shake Shack in CBUS! 2 locations! So happy this has finally happened.. can ya tell??? I always kept hearing that the Easton location was packed so I was super excited about the Short North location (closer to me). Located right in the middle of the Short North- it's a great spot for a quick bite to eat while walking about the Short North. It could be really easy to miss if you aren't looking- located near Goodale park on High St. The decor is very modern. The restaurant isnt' very large, so I could see how it would get crowded very fast. The only part of the restaurant that didn't make the most sense was were the menu was located. When you walk in, you are initially drawn to the register area (like any typical fast food spot), however the menu is not listed above/behind it, but on one of the walls. *maybe its just me lol* I think this was only my 2nd or 3rd time in my life getting Shake Shack & this time didn't disappoint either. This time I did decide to get the Smoke Shack Burger w/ fries. So good! If you have never tried Shake Shack, you gotta!! Their shakes are *insert thumps up emoji* read more

Shake Shack Short North - SmokeShack - Fast Food Near Me - Columbus, Ohio

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This is unacceptable! I ordered my food and had to wait one hour to get it! I am deeply unsatisfied with the service and experience and will never spend a cent here again! read more

This is my freaking all-time favorite when it comes to chain restaurants. Ever since they opened the first spot back in my home of New York. I've been hoping and praying that they would one day appear in my new home of Columbus, Ohio. When that day came, I made sure that I was there no matter how long the freaking line was. I love the savory taste of the burgers here. They pair well with all the toppings that you get on it. No matter what it is that you get. The patties have a crunchy outside and juicy on the inside. The seasoning of the burger is quite simple. It's not overwhelming. You still get to taste the freshness of the beef, without compromising the integrity of it. The toppings are always fresh, never wilted. The bun is always clean and has a great taste as well. Fries are one of my favorites. I love fresh-cut fries, but the crinkle fries from here are my second favorite. They remind me of home. Crunchy outside and tender in the middle. It's freaking fantastic. Eating the fries at the same time as the burger, it's just complete Ecstasy! The flavor of the fries shines through, so I don't cover it up with ketchup. Service-wise. They try to get you in and out of there with your order as quick as possible. You never have to wait too long in a line, for they have multiple ways in which you can order. You can do so at the kiosk or the cashiers. The way they have the order system set up makes expediting the food easy peasy. read more

Shake Shack Short North - This burger with that sauce is phenomenal. - Fast Food Near Me - Columbus, Ohio

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I used to work near the Shake Shack in the SN and went when they first opened. Then, the food was great, a good quality burger with all the standard toppings. I would leave feeling full and not greasy. Fast forward a few years and I'm working from home and haven't had SS in a while. I decided to order one via UberEats. The presentation/packaging was good, nothing smashed or dumped. However, the burger within the box was quite a bit of a disappointment. I tried their Truffle Burger, single, with a gluten free bun (my standard). What I received was a burger about the size of a single with cheese from the McDonald's dollar menu. It was very small, with maybe four pieces of onion, and poorly spread sauce. For a $10 burger, this was really disappointing. The burger itself was cooked well, but the rest of the sandwich was regrettable and forgettable. I also got a shake, and that was still good. Unfortunately, I don't think I'll electively going back, since their burgers just don't match what they used to be when they first started. In a way, they're symbolic of what we all were hoping for for 2021, only to be met with a lackluster reality. read more

I'm not understanding why it looks like somebody took a bite out of my chicken patty. I ordered through DoorDash and seen this when I opened the box and the lettuce looks old. read more

Shake Shack Short North - Sandwich looks bitten and lettuce looks old - Fast Food Near Me - Columbus, Ohio