I love that this place allows web orders. I places an order and 15 minutes later arrive, it's not ready. I'm advised by the cashier they are making it now. I see customer after customer leaving the line and no burrito. I let the cashier know after 15 minutes my food isn't being made. She says well she'll get to it. I said I paid online and ordered online I'm here why can't you pull it and start making it. She mumbled under her breath and hollered down to the line to make it. I've never had such horrible service before at this location. There is a reason people use the web and I understand being busy but once the customer is present I shouldn't have to wait longer. The cashier was rude and I didn't appreciate the attitude of the staff. read more

I would give it 0 stars if possable. The staff is never in a hurry and doesn't care if they move people through the always long line. I went in and was the 5th person in line and still took 15 minutes to get some tacos. Wish their was another one near by I would never go to this one. read more

Great staff! Fully staff with 8 people working the line during lunch make the line go very fast!

This Chipotle is right next to my gym, after beating my muscles down I love to walk right next door and get a nice large chicken bowl. kinda stingy with the meat though, how am I supposed to build massive muscles if they won't give me enough protein?? read more

Worst Chipotle I've ever been too. If I wasn't such a loving wife I would have gotten out of line and left. It took over 30 minutes from the time I walked in the door until I left! 6 employees working and NONE of them have a sense of urgency although there was a line to the door the entire time. They're laughing and having conversations while all the customers are just standing around waiting! I will NEVER come to this location again! I hope management sees this and improves the service because it is embarrassing for the chipotle brand. read more

I've been coming here the last year since I started eating Chipotle and it has been great. Even though there are a lot of backups in the line due to the management thinking its a good idea to put someone who is new to work high traffic shifts. The food is good as any other Chipotle but the staff is rude and the place is ran very poorly. Receiving a military discount is very random here. Sometimes I get it and other times I'm told "You need to be in uniform", "Its for police only", or "We don't have one". I asked today for the discount and I was rudely confronted by an employee that wasn't even working the registered with a long and blunt "No you can't." I could have easily said someone but I smiled and walked out instead. I refuse to be insulted like this by a place that I was recently a very loyal customer too. Chipotle just lost one very loyal customer. read more

This location is as good as it gets! They have the best food in town. They make their food so fresh! The service is great! The best food in Colerain. They cook the food just right. I will be back. read more

I would give half if I could but that would be giving them credit, I ordered online was there 10 mins early, my food was ready, overall small portions that was disappointing and the worst of all was the temperature, the food was so cold you could keep a drink cool, very upset and very disappointed. DO NOT VISIT COLERAIN CHIPOTLE!!!!! unless you wanna risk food poisoning read more

I usually go to this Chipotle in the evenings, an hour or two before close. My favorite thing here is the crunchy tacos but the problem is that 80% of the time I go they are out of them. I can understand if this happens on occasion but this seems to be the rule and not the exception. I just love waiting 30 minutes in line to find out they don't have what I want to eat. Are they really that cheap that they'd rather run out of a product than have to throw a little bit away each night? I hope it saves them enough money to offset my business because I will not be back. Now I'd rather drive 15 minutes out of the way to Qdoba or Hotheads. read more

Thankfully I love Chipotle enough that the terrible service experience I had here hasn't turned me away. I waited at the front of the line for 15 minutes because they were out of white rice. I was getting brown rice though, and the employee wouldn't listen to me. Then I got the skimpiest scoop of chicken. And I asked for extra cheese and the employee took a tiny pinch of cheese and added it. Everyone seemed annoyed about the fact that they had to be at work doing their jobs. I will not be coming back to this location. The only redeeming fact was the girl working the register. She was upbeat, friendly, and eager to help. I wish all of the employees would look to her as an example. read more

This chipotle is an absolute joke. Their employees seem to have absolutely no training. And this observation isn't based off one visit. I've been to this location multiple times and it's always the same. The line is always wrapped around the restaurant, which I know is typical of chipotles. But the employees seem to have no hustle to get the food out quicker. But this is all child's play compared to my biggest pet peeve about this location. The thing I can't stand most is not a single employee seems to have any idea how to wrap a burrito. They basically mash in their hands until it's a ripped and squashed mess. Fair solution to this is always to giggle, shrug and then double wrap it in tortillas. I love chipotle, and have had great experiences at most locations. But corporate needs to look into this location and get some serious retraining scheduled. read more

Armando, the Chipotle manager, was extremely rude and hung up on me and my husband. They messed up our online order twice and refused the second time to correct it. *Hint: MAKE SURE THEY GIVE YOU A RECEIPT! They didn't give us one the second time. read more

Literally the worst experience I have ever had in a restaurant, workers screaming at each other saying they were going to quit, no one paying attention to my order, no clean tables in the dinning room and no toilet paper in the women's restroom. I'm so disappointed, I cried on my way home. I am 8 months pregnant and I was craving chipotle, unfortunately this is the closest one to my house and I will not be back. read more

The only place on Earth where "light sour cream" means "fire away, give me the entire vat!" Every single time. Slow down and listen to your customers. I give up - I won't be back. read more

I went to this Chipotle only to discover there was a power outage. However, even though other restaurants in the area closed down, these workers kept right on serving. And to top it off, they didn't charge me for the burrito bowl! I got a super tasty meal for free. Can't beat that. read more

I come to this location because 99% of the time I'm in and out in under 5 minutes. I've never had a bad experience, or bad food from here. The staff are friendly. read more

Slowest chipotle I have ever been to. I waited in line behind 5 people for 25 minutes because they took so long. I have gone to this one multiple times and have never made it in and out under a half hour. Be prepared to wait if you want to get chipotle here. read more

I was hungry & wanted something different for dinner. I was returning some shoes to the Shoe Carnival so I decided to go to Chipotle. What a mistake. I will never patronize another Chipotle. This location & others are dirty and there is food all over the floor. The tables were dirty & the glass that separates the food from those in line was filthy. My bowl was nasty. It was cold and the girl serving was extra stingy with the chicken. I looked at my bowl when I got home and it looked like mush. Too much sour cream!!! Needless to say it had spilled into the bag. Yuck! Also, the workers have bad attitudes. STAY AWAY! read more

if i could give them zero stars or negative stars i would. the food is always sloppy and grossly made. on Saturday 7/22/17 they made our food wrong and it was a work order so when everyone was upset our manager called and complained so today 7/23/17 when we went to get one of our make up orders we again got poorly made food, and met with a bunch of attitude. I used to work at Chipotle for 2+ years and I can tell you it is not a hard job by any means and if you cant be courteous or respectful to your customers or roll a simple burrito then you need a new job. This location harbors employees that are unkempt, rude and poorly trained if they're trained at all. Also I believe the hand washing and glove protocol there needs to be gone over a few more times because they do not follow it at all. read more

I love this location as compared to the one on Winton. Yes, they are SLOW but they give you MUCH better portions as compared to the Winton Rd location. I feel like I am getting what I am paying for. They are more friendly at this location as well, not by much but still. read more

I went here at 5pm on a Wednesday and there were 20 people in line stretching the length of the building out to the door and wrapping around. All of the empty tables were filthy and cluttered with trash. After standing in line for 5 minutes and seeing no progress at the front, I left and went to a Subway and Hotheads to pick up orders on the way home. I was in and out of both in about 7 minutes TOTAL because they were located right next to each other. The workers in Subway and Hotheads were both very fast and efficient. read more

I have always loved this Chipotle and in my opinion, it was the best in town. Keyword, WAS. Now, I feel as though their quality is slacking, the food is not as good as it used to be, the service is VERY slow and they are usually out of at least one key menu item (I.e chips, guacamole, one of the meats, etc). The staff seems as though they do not care for their job and the work areas are very sloppy. I used to visit this location 2-4 times a WEEK and needless to say, it has not been hard to start transitioning to other similar places to eat (Hot Head is never out of menu items when I visit them). read more