Time to add my voice to the chorus. This is going to be an in-depth review, so buckle in. Owner, if you read this, you are incompetent, like your staff.
Part 1: Food
As many other people have mentioned, the portion sizes given at this location are absolutely dismal. Out of the handful of other Chipotle location I have eaten at, this one skimps out on EVERY ingredient.
Not only are the portion sizes small, but they are also inconsistent. My wife and I ordered the exact same bowl at the EXACT same time, built by the SAME girl and we received two different bowls with varying portions of ingredients.
I came back yesterday to see if it was a one-time thing, but unfortunately it was not, and was in fact, worse. Their workstation is messy and there is food spilling all over the place. Food is labelled incorrectly and looks like they aren't being rotated correctly.
From the past two visits, I have tried their Steak, Carne Asada, and Barbacoa bowls, and their meats are also inconsistent. There are juicy pieces and extremely dry pieces. Some pieces are over-seasoned and some aren't seasoned at all. Their pico de gallo is rubbery and the tomatoes are over ripe indicated by the plastic texture of the skins. Their guacamole that was served to me was oxidized and not cold.
Part 2: Service
Employees at this location are either not trained or have goldfish brains. Half of them don't understand English and all of them don't even know the products that they're serving.
During my most recent visit, my buddy ordered a Barbacoa bowl and the girl building his bowl proceeded to fill his bowl with Carnitas. She even tried to convince my buddy that he was wrong. When she passed the bowl down the line to the girl doing toppings, she put everything on the bowl without asking him what he wanted and proceeded to close the bowl WITHOUT putting in lettuce.
When I was finished building my bowl (and going through a similar experience), the girl running the till did not know how to operate it. She also didn't give me any time to order chips and a drink before she asked me to pay. We asked her for a bag THREE times and she could not remember to give it to us.
Staff here are incredibly incompetent and of course they belong to a certain demographic of people who are known to be useless at work.
Management is also incredibly useless as they aren't even aware of their own policies and are equally incompetent like their bottom-rung employees.
Part 3: Atmosphere
The location is at the newly built Neighborhood 1 of The City of Lougheed. It is spacious with good natural lighting and has ample seating.
And that is where the good things end. Looking at the ceiling, the lighting fixtures look unfinished and are hanging like a 2nd grade science project.
As previously mentioned, the food preparation areas are dirty and lots of cross-contamination happening. The workers don't seem to care as they are laughing and chatting away in their foreign language while giving minor attention to their customers.
The dining area, while having ample seating, is also messy. While yes, customers do have an unspoken shared obligation to clean up after themselves, it is not requisite for us patrons to clean the floors and the drink area. Tables are never being wiped down, the floors aren't being swept and the drink area is stickier than a toddler's toys.
Overall, a terrible experience. Food is sub-par, management is useless, employees are just mindless PR drones. It is evident that the owner is trying make an extra dollar by cutting corners on cleanliness and quality. There are a lot of people talking about how the owner is cheap and mandating the limiting of portions and while this is mainly hearsay at this point in time, I am inclined to agree based on my anecdotal experience.
But like PriceSmart next door, the owner is going to be a coward and not respond to the many negative reviews left here. read more