Improve everything! The one on Nashville road is a role model. It seems that this is a training / management issue. read more

Chipotle Mexican Grill - This is an example of a veggie salad at the scottsville road chipotle! A new low for this location. - Mexican Near Me - Bowling Green, Kentucky

Came by this location today and enjoyed the ambiance of the restaurant. I like how many windows it has and the openness of the dining room - lots of seating options! I will say that, as someone who LOVES Chipotle and is used to their typical generous portions for the price, I was a little disappointed by the food portions at this location. I don't know if it's always that way, but my bowl had significantly less than it usually does at other locations. However, the food was still delicious and I was thankful for it! read more

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Quality of food, service, and what they have in stock are all very underwhelming. It is very hit or miss. Here and there it can be pretty good but often there is something bad about my order. (Rice undercooked, chicken tough, full bay leaf in my food) read more

This Chipotle is in a convenient location and I really appreciate that it's open until 11 PM! The interior was clean and the service was quick and easy. However, they did not give their usual portions and I felt I got less food than normal. For this reason, I probably wouldn't come back to this location but this was the only con about my experience! read more

The food was amazing but the chips salty. It's like you can mix the entire bowl and then it's ALL salty! The service is fine workers are pretty stingy with portions and making me overpay. The prices are way too outrageous. $23.95 For small portioned bowls. Come on chipotle, do better. Atmosphere was OK decent but forks everywhere and rice all over tables. read more

Chipotle Mexican Grill - This bowl cost me $12 Dollars. - Mexican Near Me - Bowling Green, Kentucky

I used to love chipotle. However, I guess to save money they use food that should have been tossed out. I ordered a bowl with chicken. I got a burnt tasting jerky type meat. I rather get a reduced portion of food instead of a large portion of crap read more

Chipotle Mexican Grill - Chicken Burrito Bowl - Mexican Near Me - Bowling Green, Kentucky

Home of the crunchy rice and stale chips. I am done with this place. I use to love it but the food is seldom fresh.

Delicious - always fresh food. Service was good - staff was friendly and restaurant was clean and inviting

Should of listened to the recent reviews!! What a dumpster fire. First of all, trying to check out & the credit card machine bombs out. Apparently this is a regular occurrence. Finally it is working so I sit down to eat and the place is a giant mess. Tables are filthy, trash cans are spilling over & all napkins, forks, etc...are neatly emptied or destroyed. Find a fork, go to eat and the $5.30 extra steak I ordered was 90% fat & gristle. $2.80 for guac is highway robbery but at least it was decent. $18.50 for just a bowl is insane when I could of had a bad A burger & fries anywhere or a early bird steak & potato. Avoid this turd. read more

Chipotle Mexican Grill - Mexican Near Me - Bowling Green, Kentucky

Horrible service! Came here at 2 in the afternoon, and ordered the salad to go. Of course I got 1 lb of sour cream to 1/4 cup of chicken! I was handed the dish, without a lid, without putting it in a bag, no lid, no utensils, napkins or telling me to get these items. I asked for the vinaigrette twice, only to be told that had not made it yet for the day......it is 2 pm, what are you waiting for? The cashier rolled his eyes at me, yes, he rolled his eyes like I was putting him out, for asking for a lid and bag to go. This Chipotle is a disgrace, employees should go to a nicely run Chipotle and learn the brand! If I could give zero stars I would, corporate needs to stop by.... read more

Absolute WORST on-line ordering process. Will not accept an on-line order and payment. I'll go elsewhere to a place that actually wants my business. read more

I'm pretty blown away by this location. Extremely untidy, the order line....snails pace even without it being busy at all. The staff is nice enough but wow, corporate needs to get in here and get it lined back up. Do not come here if you're in a rush. read more

Came here before a little after 12 noon, they had no vinaigrette. Came again at 5 different day, same thing no vinaigrette. How are yall always out? I don't understand. That's like being out of sour cream or hot salsa everyday. And chicken was too chewy more like under cooked. Do better, i've been to better chipotles. read more

Pros - Great convenient location. Decent service. Cons - Food quality. Esp. AVOID the riced cauliflower. It was past aweful and $2 upsell. It ruined my meal... Gag read more

I usually don't leave reviews, but this was literally the NASTIEST place i've ever eaten at. Food was very unappetizing & thrown all over the place. The floors looked like they haven't been swept in months. I honestly lost my appetite & couldn't eat. Will never return again. read more

What an absolute disgrace this place was!! Garbage on every table, garbage cans by the front door overflowing with trash while the workers are sitting on their phones. They were out of veggies, lettuce and made the gentleman in front of us wait 20 minutes to refund him $$ for overcharging him. Never apologized to the gentleman for the inconvenience. What a disgraceful way to run a business! You spend millions of dollars a year on advertising about customer service and freshness, what a joke! Chipotle you ought to ashamed of yourself! read more

I love Chipotle, but the staff here ruined the experience. I ordered my food online to grab and go 15 minutes before I got there. Nobody had started my order and they continued to make the people in line's food before starting mine. While I understand that those people are physically there and may take priority, I think not starting an online order when it comes in defeats the purpose of me having ordered online for speed and convenience. I think I gave them plenty of time to put the order together before coming in, and then still waited about 10 minutes for my food to be made after I got there. The employees saw me sitting and waiting for my to go order and continued to chat very loudly about how they hate when people come in right before closing time. One girl even mentioned that it was unusual for people to be eating so late at night while I was sitting right there! It felt very rude considering it was 9:30, they close at 10, I ordered at 9:05, and I was grabbing my food and leaving. On top of all of this, my chips were stale and my food was not of the best quality. I love Chipotle's food, but I would never return to this location because of the staff's unprofessional behavior and lack of consideration for their waiting customers. read more

Fast, fresh, & fabulous food served in a food allergy friendly environment by friendly staff.

Fast mobile order but the staff was rude. Stood there waiting to pick up my order for 5 minutes before someone even looked at me, and then when the worker did look at me she said "well what do you want?" well, my food is in a bag behind the counter and not on the mobile pickup counter. If you don't like people, don't work in an industry where you have to converse with people. read more

Such good food! Service was fantastic! Food really fresh. Clean and inviting. Try it you'll like it.

This place is a hit or miss. I go there quite often because it's quick and clean eats. The rice is usually hard and not fully cooked sometimes read more

i ordered a chicken burrito and got a bone in my chicken i called chipotle and spoke with the manager and he told me that they don't carry boneless chicken. i didn't know chicken strips come with bones in them. very disappointed. read more

Chipotle Mexican Grill - Mexican Near Me - Bowling Green, Kentucky

This was absolutely the most filthy, unorganized, and trashed Chipotle I have ever been to in my life. The managers and owner of this store should absolutely be ashamed of themselves. They were out of black beans, half the proteins, salad mix, almost all salsa, and all the cheese. Every single table in the dining area was covered in food. You couldn't throw any trash away as it was overflowing and falling into the floor in every trash can. The drink machine had ice piled up so high you had to push it out of the way to get a drink. The counter was filthy - dirty napkins and straw wrappers everywhere. The guy making the food rubbed his gloved hands all over his shirt and pants after every customer and never changed his gloves once (I wanted a salad but didn't want to chance him grabbing the raw greens out of the pan with his dirty gloves). After paying $20 for nothing but two bowls with only half the ingredients, I will go across the street to Qdoba anyday. This has to be one of the worst restaurants I've ever been to in Bowling Green. read more

As we all know, the rice makes or breaks the chipotle. But I must say Bowling Green killed it. One of the best chipotles I've had in awhile Unfortunately this chipotle didn't seem to have the best reviews. But don't let that keep you from trying. The rice makes it worth it. *Allergy alert* no cross contamination within the ingredients, was very clean. Happy new year! read more

I've never been a fan of chipotle. But this one was the absolute worst. People behind I am we're just on friendly to start. And then $1.50 up charge for queso? That's just ridiculous. Especially when you can go to the other restaurant like this and get way more toppings and queso for free. So it cost me nine dollars for beans, steak, cheese and queso. (Which was all cold by the way.) Totally not worth it at all. Now I know why I don't ever go here. The only reason I went here, was just for a convenience factor. Unfortunately I still went hungry. read more

I usually have no unkind words to say about fast food workers cause I understand it's stressful sometimes.And I never have anything bad to say about this chipotle. we came in an hour before their closing time and werent really greeted how I was expecting. When I got up to order the lady making my bowl just said "yea?" Instead of maybe saying "how can I help you?" And when we were checking out we said thank you and all we got was a "mhm" read more

Food arrived late and was left on the floor instead of the bench by the front door when it was delivered last night. My burrito was barely warm and had a huge unripe avocado chunk in it. It was NOT worth the $15 price. What a rip off and waste. read more

No white rice and no lettuce for salads. I thought this was a restaurant!! Nice. But needs to have supplies read more

It's Chipotle it's always good when they have what you want. I've been stopping at this Chipotle twice a week for the last 3 months. 1. Never have toothpicks NEVER!! 2. Cilantro is something they have a tough time keeping as well. 3. Cheese today is the 3rd time no cheese. 4. Green sauce. 5. Sour cream. Those 5 are things they are commonly out of or don't have ever have (toothpicks). I would think those are staples at a Chipotle. I understand running out of a certain meat here and there waiting on it to cook. But to be out of the other consistently is ridiculous. Seems to me this location needs a new manager. Just my opinion. Now for the employees they are great and have never had a issue with any of them. They do great with what they have to work with. So the manager is good at training or someone else is doing the training of them. Not sure how you can consistently not order enough staple supplies for your restaurant. Other than that place is great. read more

Usually they are 5 stars to me but today me and my friend went and they did not give us as much food as we've previously gotten. Barely got any beans, which is my protein since I got the veggie bowl. If it's a bowl that cost $7.75 please give me what I'm paying for. And I'm saying they literally didn't even give me enough rice to cover the bottom of the bowl. Sad day at chipotle read more

Food is always great but $16 for a burrito... wowzers.. and for them to sprinkle 12 grains of rice throw 4 chunks of meat, burrito tasted great but not $16 great. do better with portion sizes. read more

Wish I could give it negative stars. Got dinner here. They rushed us even though there was nobody in there. They extremely underfilled all of our food and all of the food was cold. Worst chipotle I've ever been to. I will never come back to the state of Kentucky because of this traumatic dining experience. read more

It's Chipotle. Great fast food Mexican dishes. You can't go wrong with a bowl or burrito. My only complaint about this place is I ate there so much we had to stop allowing our kids to pick it. That's been a while and yep, we are back eating there more often than not. read more

Really good fresh mex for Kentucky. Friendly and fast service. Looking forward to many visits! read more

Chipotle Mexican Grill - Carnitas bowl with guacamole - Mexican Near Me - Bowling Green, Kentucky

Probably one of my favorite Mexican restaurants. It is healthy and totally satisfying my requests to the fitness meal. I always order the bowls. I like the multiple choice and good flavor. Staffs there are reliable and serve all the customers well. Highly recommend! read more

This is easily the worst Chipotle I've ever been to. Employees don't give a damn if they get your order wrong or not, they're just there to pass the time and get their check. It's no secret why Bowling Green can never have a decent place to get food at, nobody cares about quality. read more

I went to this restaurant because I have to stay off carbs. I thought this would be great because the offer steak bowls. It tasted really good and I feel like I got a lot of food for my money. The bathrooms were very clean also. It was also close to our hotel Drury Inn. read more

Nice fresh food and friendly service, quite good overall. One of the best Chipotles I have been to.

I made a delivery order from this local store, and it is extremely frustrating when they already charge you extra for things like guacamole and queso and very telling when they don't prepare what you paid for! Correctly!I wasn't even given an apology and they expected me to go to the store when it was a delivery order to get the missing item.Ive noticed incompetence every time I order delivery or takeout in this town for some reason. How difficult is it to make a small Order correctly??? I highly don't recommend this location. read more

The brown rice is cooked nicely. They have a nice selection of proteins and vegetables. We had the chicken and the tofu in our bowls. They were both cooked properly and still warm. The seasoning complements the food properly. The dining room is full of light due to all the windows which made me happy. :-) The employees were positive and helpful but low key which is a positive for me. They weren't over the top which can seem fake which happens sometimes in restaurants. Enjoy making your own burrito, bowl or salad! :-) read more