The food was good. Portion size generous. Food was fresh. Guacamole was excellent as always. Diet Coke refreshing. We've eaten at Chipotle from California to New York. Would come back! read more

This is worthy of zero stars. Ordered two items and you would think the portions were placed in there with tweezers.... The amount of protein used in the steak tacos was 5 cubes in each taco. They should be ashamed. read more

Chipotle Mexican Grill - Steak tacos with hardly any steak. - Mexican Near Me - Bernardsville, New Jersey

I normally love this place. I just got chipotle.. they have me nothing. Maybe 20 pieces of steak and half a scoop of guacamole maybe less. I looked in my bowl and a sad face struck on me. Why the fuck did this place give me no food. I'm starved and they gave me nothing read more

Worst chipotle I've been to. Worker couldn't understand English and was rude. Portion sizes were so small and when I asked for a little extra they gave me a dirty look. Definitely wouldn't recommend read more

As far as food quality and portions, I haven't had many issues, BESIDES tonight. Rice was hard and crunchy. For protein: ordered half chicken half steak. Out of chicken (there was fresh chicken on the grill that was ready)- instead, worker turned over the bucket, put every last piece of the tiny bits of chicken on the bowl, estimate it was around 1/4th of a cup, including pouring all of the excess oil from the bottom. THEN - Brought it to the side where they make online orders and added a small portion of steak. My order is always 4 or 5 elements, nothing crazy. Workers seem absolutely miserable most nights, I can't say I blame them but Im not trying to feel like a burden for order food from a food place that they willingly choose to work at. Unfortunately, the bowl just wasn't good, didn't eat it. Complete waste of money that I don't have to waste. Don't get me wrong, I am a huge Chipotle fan, it's the ONLY fast food I eat, typically once or twice a week. It's going to be a while until I get Chipotle again, and it won't be from this one read more

This is your typical chipotle, but sometimes the rice is undercooked which ruins the entire meal. I almost want to ask if I can "taste the rice" before ordering because if it's undercook, I wouldn't place an order. Also, I ordered a wholesome bowl and the store associate had no idea what it was. I had to read the ingredients out to her. She ended up charging me the same price as Chicken + Guac, which I guess is the same price as the wholesome bowl when I later checked. It's just confusing and I think the store associates should know what the menu items are. Instead her response was, it's an online order only and I should've placed the order online. How about the staff being trained on their menu items instead of relying on customers to relay the ingredients?? read more

Once again..... out of steak, waiting for 10 plus minutes. At 6:40 pm. Lots of people waiting for their order.Mismanagement.

Worst chiptole ever..ordered a bowl with steak and got one piece. They are literally taking the piss

Worker was extremely rude after forgetting my burrito and me having to drive all the way back. Complained about rush when the empty was almost empty. As well as blaming it on door dash. She sassed back instead of taking responsibility. Im mind-blown, customer service out the window. Don't work at a corporate company if you cant handle orders read more

I have never had a bad tasting chipotle bowl till I ordered for first time from here. Got a sofrita bowl extra everything. After 1 bite had to throw it away. Husband taste checked in case i was crazy, but no, the fajitas, corn etc were EXTRA salty! Extra salty per anyone's standard - this was at 12pm on sunday 5.21.23. There was also a short black hair inside the lid of my bowl. read more

How does a mexi restaurant run out of CHEESE? And then not tell customers until they get to the end of the line WHEN THE CHEESE IS SUPPOSED TO BE ADDED and their food item is ready to be paid for? No discount offered, no apology, just, "we're out of cheese". Where was the manager during this? How about some problem solving options, go to the grocery store across the street and buy cheese to get you through the shift? Poor management to run out of this essential food item. Poor management not to train shift staff in operational problem solving, since this shift could clearly not do it on their own. Very disappointing display. read more

Food is bad, portions are small. The 1/2 the staff doesn't even speak english and the manager seems like she has a problem with white people. The whole place is dirty and should be shut down. 0 stars if possible. I will not be going back. read more

Made an order through DoorDash like we've done a dozen times before. We were shorted one burrito. It happens. Tried to call the store and they make it impossible to actually speak to anyone. I'll live without the burrito. I'm annoyed at being charged for something I never received and not having any way to contact the store to get it taken off the bill. read more

Don't ever come to this Chipotle, I've have many small problems previously, but tonight I sat in this Chipotle for 45 minutes waiting for their card machine to start working again, once it started working again I was rung up, the receipt printed, and the cashier told me to try my card again, I say "Gee, didn't the machine just print a receipt?" SHE SAYS "no" I was double charged (what a shocker) had to come back, spend 10 more minutes in there, not a single time did the staff apologize to me or any of the other 15 customers who were held hostage and quite possibly overcharged. You'd expect some sort of compensation or something, like 10% off the order, or like a free bag of chips, but I didn't want to ask because clearly they didn't care if they charged me $23 or $2300, I just wanted to get the F out of there. Thanks for the good times Chipotle. read more

The chicken was dry, there were no peppers and onions available and the portion (chicken burrito bowl) was small.

This place is awful. How can u give me arugula in my bowl when I didn't ask for that. Cheese looks like some spaghetti. Bowl tastes overall like ass! read more

Chipotle Mexican Grill - Mexican Near Me - Bernardsville, New Jersey

Chipotle is great. This location is terrible. I tried to order a quesadilla and was told "we don't do those here". The food was skimped down to the cheese when I usually get an overflowing bowl at the least from any other location. The chips were over salted and STALE! The chicken anywhere else is usually charred and flavorful this chicken was soggy and bland. There was no red onion in the guac!?!? They have it all wrong!! I do NOT recommend. read more

I could barely tell one item to the next. Seemed really over priced for what you actually get. Serious chip on the shoulder of the people working the line. (Requested items resulted in eye rolls every time). The meal in general was absolutely gross. What they call "steak" was questionable. I took 3 bites and threw the platter in the garbage. The farthest thing from anything "Mexican". I wish Burger King was still there. read more

Food at Thai chipotle is always mediocre. They people who work there however are lazy. They run out of food and don't make more and don't comprehend what you are trying to order. read more

Can't quite put my finger on it but to me the food at this chipotle tastes slightly different than the typical chipotle. That's not to say it's bad; we've never had a negative experience here with food or staff. Its more that for whatever reason this chipotle eats and feels like more of a basic fast food experience than most. A decent option if you're in need of quick, customizable substance. read more

looks like we are rationing around here cause they gave me barely any rice, also my stomach hurts.

Every time I get food from here there is some kind of completely unacceptable issue. The last time I had to throw out what was ordered because the rice was completely uncooked. It's a shame really, I really love the ones in Morris Plains, Basking Ridge, and Bridgewater though. read more

Customer service is mediocre and disorganized. The worst though is I've received multiple burritos that fall apart before even taking it out of the wrapper. Disappointing. read more

Horrible service, I ordered my daughters lunch online she picked it up and ordered a drink in the store. The cashier rang up someone else's meal and chargers her along with her soda. When she questioned him he said what do you want me to do and when she asked for the receipt he ripped it up. Is it normal to rip off kids on their lunch break from the high school? Of course can't call the store direct no one answers. After about an hour back and forth with the online chat I was able to get refunded. It is frustrating there is no headquarters number and takes forever for the online chat to understand what you are saying. read more

Terrible customer service! Will not becoming back. The food is always great. However, this location has terrible customer service especially from the manager! read more

I really wanted to like this place but I've given up. I don't understand what the fuss is all about ... the food sucks! It looks worse than food you would get at a school cafeteria. There is nothing appetizing about it at all. The service at this particular location is really lacking. I blame the management for the hiring and / or poor training of the staff. I will definitely not be returning! read more

The portions here are terrible. Had two burrito bowls and each bowl had 5 or 6 tiny pieces of chicken and hardly any beans. Each bowl was half full. So disappointing. read more

No ice in the soda fountain, no straws, no paper towels in the bathroom. Got about half the food I would normally get at other Chipotles. Employee was helpful and polite though. read more

If you're reading this, save yourself time and go to any chipotle other than this one. They skimp you on the portions, their food isn't cooked correctly or the same as other locations (for example I find that most the time their food is unbearably spicy at this location), they are always out of random things such as cups and straws. In addition, this place is hardly open. I live in bernardsville and have come here on multiple occasions only to find it is closed. For example, it is 5 o'clock on a Friday right now and it is closed. If it's going to be closed at random hours then their google hours should at least reflect that so I don't have to waste my time driving there for nothing. If the issues have to do with something such as being understaffed, at least have a sign on the door explaining the issue so that customers can be more understanding. read more

Order wrong again 7/5. Mistakes happen, I know. Just posting here as a data point in hopes that things improve.

Worst Chipotle on the planet, I'm not kidding. I'd like to go on a long rant but don't want this Chipotle wasting more of my time than they already have. Avoid at all costs. Terrible food, terrible service. If you think I'm exaggerating, have fun ordering a double meat burrito where they forgot the meat. Nuff said. Please don't go here. And this is coming from someone who LOVES Chipotle. Just go to the Bridgewater Chipotle, it's further away but is actually phenomenal. read more

This location is terrible. The staff is never prepared on the line, always low on chicken and toppings. Not to mention, rather small portions when compared to other locations. I will be avoiding this Chipotle at all costs. read more

This location made my bowl wrong twice! The first one I couldn't eat due to dietary restrictions, so I drove all the way back to get the correct order. Brought the next one home and it also was incorrect and I couldn't eat it due to my dietary restricts. Will not return to this location. read more

I made the mistake to order again. 2 kids meals. Pretty simple. They forgot to include the kids fruit. 2 mistakes in the past 2 orders. Never again. read more

Only chipotle I'll go to. The men and woman working there are the friendliest people I know. Major respect for them going out of their way to make customers happy. I am very pleased that they are in Bernardsville. read more

Ordered a salad and received a half bowl with hardly any lettuce in it and order a side of guacamole and it was just smash avocado no seasoning, no onion, bland. Waited 20 after my pick up time, so disappointed in the service. Never going there again. If I could give zero rating I would. read more

I used to like Chipotle until getting pickup at this location. Ordered carnitas burrito lunchtime and everything (meats/toppings) looked unappetizing. Same server also wrung up at cash register/ handled cash with same gloves (unsanitary). Reheated food at home in bowl discarded flour tortilla. Definitely not worth $11. read more

I used to come to this location 2-3 times a week. But wow, they've gone downhill. Not sure if they simply aren't hiring enough people or don't pay enough, but the hours are abysmal, the wait fluctuates greatly and this store seems to close at a different time each week. If you used to be a regular, you've probably given up hope by now read more

Bernardsville. The worst chipoltle I have been to. Unfortunately for me it is the closest to my home. I only order salad bowls and like the dressing. I went in there when they opened and they told me they did not have any. I went the next day to speak with manager. Beside the fact that he was covered in piercings on his face, he told me they DID, in fact have it last night but they just did not feel like getting it. So, I have not gone back until tonight. Same thing again of course, no dressing but I'm sure they had it. Ordered double pork and got less that I usually get in regular order. I have called chipotle corporate to complain but they obviously do nothing and dont care. Sad I very rarely eat chipotle now because I have to drive 25 minutes to closest other than awful bernardsville location. Horrible read more

We have gone to many Chipotle's this was not a good experience. Understaffed resulted in individuals who clear were not happy to be at work. Order the salad and when checking out was informed no dressing. Sorry was the response. If I was informed earlier I would have gotten a taco or burrito. Oh well. Off our list In the near term. Hopefully the management can get it together. read more