This is like the THIRD time they've attempted to charge me extra for things they did not add to my burrito. Be aware when you've finished ordering to make sure they didn't add "extra queso" or extra sides when you didn't even ask for get that added to your order. read more

Chipotle Mexican Grill - They charged me extra for something I didn't ask for - this is the 3rd time it's happened - probably do this to every customer. Sad! - Mexican Near Me - Alexandria, Virginia

Worst service ever. I've placed orders multiple times at this location and they ALWAYS mess up my order. Don't even think about ordering through uber eats because they won't do anything to fix it. I asked for sour cream and didn't get any. I DID NOT want cheese and they put it on my bowl anyway. AND I asked for lettuce and there is NONE in my bowl. Absolutely ridiculous. read more

Chipotle Mexican Grill - Mexican Near Me - Alexandria, Virginia

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This is the best Chipotle in Alexandria. The food is always fresh (before9pm) and the service is very fast. Do not go to the Duke Street location. Drive 10 minutes more to this one and you will not be disappointed. read more

Chipotle Mexican Grill - Chicken Bowl - Mexican Near Me - Alexandria, Virginia

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This is the barely filled bowl I just received from this location (delivery order). I asked for extra rice....i guess this is what extra rice gets you. I called in and spoke with a young lady asking for an extra corn and sour cream on the side and didn't receive those either. I will never patronize this location again. read more

Chipotle Mexican Grill - Barely filled bowl - Mexican Near Me - Alexandria, Virginia

This is probably one of the worst chipotle locations I have been to. I was trying to place a mobile pick up on the app tonight and this particular location would show up but every time you clicked on it, I was given an error message. So I decided to drive to the location and order in person. When I arrived it wasn't busy but all of the ingredients were low in stock. I was trying to redeem my birthday reward and realized they had no guacamole in stock either. This is literally what chipotle is known for, hence "it'll be extra with guac". So disappointed and will not be returning. read more

Chipotle Mexican Grill - Mexican Near Me - Alexandria, Virginia

I will not return to this Chipotle. The food didn't appear fresh, it was very low in ingredients and didn't taste fresh. After sitting down to eat I realized my husband and I had been charged for 2 drinks at the soda fountain when in fact we only wanted 2 cups for water. When i explained this to the manager she argued that we had asked for 2 cups for sodas. I explained it was a misunderstanding and could I have a bottle of water instead since she was resisting refunding me. She refused and I told her she lost 2 customers but she looked at me and didn't care. Such bad customer service! read more

The food is loaded with salt, the price is not that great given the quality of the food, and the tables inside the restaurant are dirty.

I live in Old Town and stopped here for the first time and ordered 3 tacos. Here's the problem: *** the taco maker used her fingers to disperse the chicken in all the tacos from the serving spoon. *** very minimal chicken was put in tacos *** I waited for 5 mins for the cashier to check me out (I was the only person in line) and they acted like I was doing them a disservice by patronizing Chipotle and disturbing them to ring me up. *** there were no napkins in the dispenser and when I asked napkins at the counter you would have thought I asked them to move a mountain. First and last time I eat at a chipotle and I will not recommend them to anyone. read more

Bad service, gives half of what other chipotle's do, bad attitude. Food looks old and been sitting around. Wont be back.

gave me just a plain quesadilla even tho I ask for rice and cheese in it never coming back to this one it is the worst!!!!!! mean it

Food's fine. Dining area is always dirty ... tables need wiping. Trash needs emptying. read more

Chipotle Mexican Grill - Overflowing trash - Mexican Near Me - Alexandria, Virginia

They got the salad right when I made the order online, however, i asked for sofrita and not veggie and asked for extra sofrita. I don't have any sofrita at all but fajita veggies. It made the salad soggy because there is so much oil on the fajita veggies. Please be better at getting the order right. I pretty much lost my appetite and threw it away. I spent $20 for nothing. read more

Chipotle Mexican Grill - Mexican Near Me - Alexandria, Virginia

Be careful going into this establishment. Last Thursday I went in to grab a carne asada bowl and I was not satisfied. When I went home to eat my bowl, I noticed that the sour cream was not fresh, I threw it in my trash can. The carne asada meat tasted off. On friday, I went to work not feeling well. Left work early and ended up vomiting at home. Nothing but chipotle was in it. I even contacted corporate and never got my refund. So sad. Sour cream and protein has to be on point. Always! read more

Chipotle is Chipotle, has been around for so many years and you all know about it so what I'm reviewing here is the service, location and a new product only! If you're a Chipotle eater, fan and lover then you should be happy and appreciating the Location on the magical King St in the Amazing Old Town Alexandria!! You can pick up your food and go eat at the Market Square or The Water Front Park!! Tired to walk? Ride the free trolley! I love you Old Town! Thanks Chipotle!! The staff here are super friendly and very nice! Great service and clean location and also fresh food so what else would I need ?? Simply Nothing!! *Try the secret menu hacks like Quesarrito! Burrito in a Quesadilla !! Yum! Cheesey! **Don't forget to use the new Rewards App! ***The Carne Asada is Amazing!! Finally I eat beef again at Chipotle because this one is tasty , tender and well seasoned!! read more

My order was very disappointing! My steak burrito bowl had almost no meat in it, and it was WAY too much rice. Is rice what I was paying $15 for? Also, my side of guacamole was very brown. I ordered it through Uber Eats so unfortunately it was too late to do anything about it when I received it. Come on Chipotle! Do better! read more

The food is not fresh and grilled chicken is over cooked. Plus they left one small piece bone in the salad. Luckily I found that before swallow. I am big fan of Chipotle, but this is one of worst I have ever met. read more

Absolutely sloppy employees throwing together bowls like it's slop. They wouldn't prepare their own food like they did everyone in line. Truly embarrassing. read more

I generally shy away from chains, but needed a quick fix for a catered family get-together. The folks at a chipotle came thru in very short notice. Fresh ingredients, generous portions, and phenomenal packaging made this a "plug and play" operation that was met with rave reviews by everyone. Reasonable prices, fresh ingredients, and great service. Chipotle catering is a win! read more

Service issues. Easily resolvable issues aren't so easily resolved at this location. Could be better.

Good location Very nice staff and quick with customer care and needs i would recommend

I was more pleased with this Chipotle location than the one at Potomac Yard. Service was quicker and friendlier. I asked for super greens but only got regular romaine. The portion of guacamole was large.....but it should be for $2.25 extra. I like the interior and the availability of booths. I tried chicken this time and preferred it to steak. To be honest, I came here because it was the closest food establishment to where I parked and I needed something quick before an appointment nearby. I tried to find the Nando's that was apparently close but to no avail. As I have said before, I'm not a huge Chipotle fan and only visit in a pinch. read more

Subpar Chipotle experience here for sure. They had old peppers/onions, no barbacoa unless you wanted to wait, and the skimpiest portions I've seen anywhere. They also had many dirty tables, no ice in their soda machine, cramped/few tables, and an employee on break taking up a whole table rather than sitting at a single seat. The reviews don't lie. If you're desperate for Chipotle, maybe this will do but otherwise go elsewhere. read more

Chipotle Mexican Grill - Steak Salad - Mexican Near Me - Alexandria, Virginia

as much as I enjoy the American take on traditional Latin American food, I am unfortunate in my reporting that chipotle does not quite meet my standards- which I consider to be reasonable. I don't understand what type of pricing system they use in order to determine how much to charge customers but I feel taken advantage of. if the service would've made up for it I could understand the atrocious prices, but another unfortunate reporting the service was subpar at best. A brief example would be the listening skills I had to repeat myself multiple times and even after the repetition I was still let down with the end results. The food that I was served tasted like wet cardboard had been left next to a salt truck. The greatest advice that I can give would be to seek out another restaurant. if you're seeking more authentic experience I was suggest visiting the Taco Bell up the street. read more

Chipotle Mexican Grill - This photo embodies my experience at this particular location. - Mexican Near Me - Alexandria, Virginia

Extremely rude food preparer who wanted to question my order. If you work in this industry know that there are many other places we can choose from. A pleasantly plumped boy who needs training on customer service. read more

Just moved to Alexandria and figured I would try out the local Chipotle. Unfortunately, I was left extremely disappointed. First and foremost, this was the dirtiest Chipotle I have ever stepped foot in. Every single trash can was overflowing, there was trash all over the floor and every table was dirty. Additionally, this is the first time in all my years of eating at Chipotle that I was served burnt chicken in my bowl. DO NOT EAT HERE. read more

Dirty. Trash overflowing the bins. Tables not wiped. Drinks were running out. Won't be back. read more

Chipotle Mexican Grill - Trash overflowing - Mexican Near Me - Alexandria, Virginia

My son's (7 year old) favorite restaurant! Friendly staff and clean restaurant at this location. I recommend ordering from the app for quick pick up! read more

DISGUSTING! I called them numerous times and they kept telling me I had to come in because they couldn't do a refund over the phone for whatever reason. Which to me was stupid because just last week I called them about my order not being complete and they gave me a refund within a few days without me coming in. I step into the chipotle and the manager on duty did NOTHING but smile and ask me if I wanted another bowl. I SIMPLY WANTED MY MONEY BACK. Not another bowl that would probably have another bug in read more

Chipotle Mexican Grill - Mexican Near Me - Alexandria, Virginia

I love chipotle and I use to work at chipotle but I won't come back to this chipotle , the staff can't handle perk hour pressure they make the food sloppy and had attitude but it's there job to understand the perk hours plus it's buy one get one free of course your going to be busy but the attitudes and eye rolling is lame . The girl got mad because she closed my bowl up and I told her I wanted salsa and cheese you didn't even put that . That's you mistake not Mine . So I'm not coming back to this location I'll go to Richmond highway read more

Real awful. I asked for extra cheese there was barely any cheese. I asked for light rice there was like no rice at all. Seriously don't order from this Chipotle as it sucks! It tries to trick you by putting less servings than they should. read more

Chipotle Mexican Grill - Steak Bowl - Mexican Near Me - Alexandria, Virginia

Good food, but crappy, sucky service on the assembly line. I asked for a burrito bowl with lettuce in a separate container and I received an attitude from the lady working there. I asked her if there was a problem and she said a burrito bowl has the lettuce on top, but she could separate it for me. I asked for extra lettuce and received an attitude again and eyes rolling a second time. Again, I asked her what was the issue? She said she wouldhave to charge me extea. I said that's fine, I didnt expect it free of charge. Just give people what they want if they're paying for it. read more

2nd of 2 Chipotle Alexandria reviews. I only visited the Old Town Alexandria one time (maybe another time but don't recall). I went in December 2013. I hadn't eaten lunch that day and was very hungry and got a burrito. We were on the way to National Harbor Ice show and needed something quick. Chipotle was very quick, and the burrito hit the spot that night. We barely made it by the 8 PM start time to the ice show, but like I said I hadn't eaten lunch that day! read more

Well...after at least 50 visits to this location, it's safe to say I'm a fan. I can understand some people having bad experiences, and I've had some over the years but the problematic individuals do not seem to work here anymore. Overall, I'm satisfied at least 90% of the time. They are fairly busy most of the time, except around closing, late afternoon, and right when they first open. But always fast...they are used to the lunchtime rush and tourist traffic. Mostly friendly, upbeat servers. Lunchtime (11:40-12:45) is very crowded, with the line wrapping around the entire store, but moving quickly. Still, I feel ridiculous getting on any line behind 70 people for a not-free burrito, in a small store, getting pushed aside by people trying to leave, so I never go at lunchtime. They have/had a really nice manager. One day, he just picked up on the fact that I had been fasting... yes, I was breaking fast at Chipotle (don't judge me)...and he brought me a cup to get some water. How attentive, perceptive, and thoughtful! They do flavor the chicken well, but I usually get a veggie bowl, which I consider vegan with black beans and no cheese or sour cream - the pinto beans are cooked with pork. With a veggie bowl, the guac is free! However their guacamole tends to be a bit lumpy, with a slightly annoying abundance of inedible avocado chunks (slightly because I didn't pay extra for it, but I'd be fully annoyed if I did), but recently, I haven't seen any brown spots. read more

Went to this location for lunch order on the chipotle app. Quesadilla was horrible burnt dry. And hard to eat was very disappointed. You would think since it is not wrapped they would of seen that they shouldn't serve something like this. read more

For me, this location is hit or miss after about 6 visits. Sometimes it's efficient and fairly good quality for fast casual food. However, sometimes it is straight up inedible - since I take it to go, I've never complained as I was already back at my office, which was frustrating. I went once right when they opened and they did not have vegetables or brown rice made, the guacamole was gross and overly salty, the register hadn't been turned on, the drink machine had not been turned on, and overall it was a terrible experience. My recommendation is to go during their rush - 12-1:30 to ensure a well-staffed experience with fresh food read more

Would give this negative stars if I could. Ordered a chicken burrito. ALMOST BROKE MY TOOTH ON A ROCK FOUND IN MY BURRITO!!!!!!!!! Only a LITTLE less than an inch in size. NEVER going to this location again. Brought it back to the location and they denied it could have ever been in any of their ingredients. No apologies or anything. read more

Chipotle Mexican Grill - Mexican Near Me - Alexandria, Virginia

Expect to have your burrito all busted and a quarter of your burrito thrown away. They do not train how to wrap burritos here. The workers have no idea how to do it. They have never wrapped my burrito right. It always falls apart even before you unwrap the foil. The foil is also wrapped wrong and at least a quarter of your burrito will be left in the paper bag. Bowls are better constructed but portions are way less than other Chipotle's I've been to. I stopped going here. Maybe I can save you some disappointment. read more

beware!!! don't go here!! i got sick and haven't left my bathroom all day!!! the food is not prepared properly!!! i thought chipotle recovered from the e-coli breakout years ago but i was wrong!!! read more

Some of the staff were wearing their masks below their noses, which defeats the purpose. They refused to give me the birthday guacamole that was on my account, and took my credit card to the back of the store to ring up my order, so I didn't notice until I was outside. If I would have known that I wouldn't have ordered guacamole at all. The food was way over salty to the point where it was bordering on inedible. read more

Will not come back to this location. There was a live crawling bug in my food. I'm naturally a very observant person especially with my food and i like my food to be pretty so i always pick out the brown pieces of lettuce if there are any. While doing that i noticed something green with brown edges move and it was a freaking bug that was blending in with the lettuce crawling around. Ruined my whole appetite. When i went back in to tell them they had the nerve to ask if i want something else as if i would want to risk another bug in my food. I declined and they readily gave me my refund which i appreciate but I'm still disgusted thinking about it. read more