PLEASE WATCH THE VIDEO EVIDENCE AND DO NOT GO!
Video…read moredocumenting my vehicle during and after their work: https://youtu.be/3KyfsJm2ylU
I strongly recommend anyone considering Mobile Mechanic MT watch the video above and NOT use them.
My experience started when my vehicle began overheating. After an initial inspection at O'Reilly Auto Parts, I attempted to drive it to Mobile Mechanic MT as they were the only shop that was open. I ultimately had to pull over when the check engine light came on, and AAA towed the vehicle to their shop.
The original repair was a radiator replacement, spark plugs, and thermostat. Unfortunately, I picked up the vehicle on April 8th and immediately discovered several problems that were not present when I brought it in.
Immediately after pickup:
-The AC was no longer blowing cold air, and during my second visit I observed the mechanic watching a tutorial video on how to recharge the AC.
-The driver side hood latch was malfunctioning and eventually would not latch.
-The vehicle developed electrical issues affecting the blower motor and ambient lighting.
-My tire was also damaged and subsequently went flat.
-The air intake cover had been improperly handled, with retaining clips apparently lost and the cover needing to be repositioned.
After the second visit to address these issues, I observed paint damage and gouging around the front bumper, hood, and front left fender.
The most concerning issue was the hood latch. While driving the vehicle back to the shop, the hood actually began lifting upward because it would not properly latch.
I have video documenting the vehicle while it was still at the shop, including footage showing the hood intact and footage of the lead technician working around the driver side hood latch area. There is also footage showing a flathead screwdriver being used on the bumper, latch, and hood.
When I brought the vehicle back and discussed the new problems, the owner immediately dismissed my concerns, stating that all of the issues were pre existing.
The situation got worse. When the vehicle was subsequently left at the shop, the hood was eventually cracked. I also documented additional damage to the bumper that occurred while the hood was being pried open. The vehicle then sat on their lot for approximately five days neglected before I returned on April 18th to retrieve it.
Throughout this process, I experienced what other reviewers have apparently experienced as well; lack of communication, no invoice, failure to return calls, and difficulty getting anyone to take responsibility for problems that appeared after their work. At several points, I had to call from another phone number just to get an answer.
I also found my interaction with the owner particularly concerning. When I called, the owner identified himself as "Sky," which shows he wasn't forthcoming with his real name Andrew Santiago. He subsequently would not shake my hand, even after insisting upon it twice.
Don't take my word for it. I have video documentation of the vehicle before and after the work, the condition of the vehicle while it was at the shop, the work being performed around the affected areas, and conversations regarding the resulting damage.
Watch the video evidence here before deciding whether you want to trust this shop with your vehicle:
https://youtu.be/3KyfsJm2ylU
I brought my vehicle to this shop to have an overheating problem repaired. Instead, I left dealing with additional mechanical, electrical, and cosmetic problems, a malfunctioning hood latch that caused the hood to lift while driving, and significant difficulty getting the shop to acknowledge or address the resulting issues.
Due to my experience, it is my opinion that they are dishonest, and I would NOT recommend doing business Mobile Mechanic MT.
https://youtu.be/3KyfsJm2ylU