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    Chip and Crack

    5.0 (1 review)
    Closed 9:30 am - 5:00 pm

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    Services - Chip and Crack

    Auto windshield repair

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    2 years ago

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    Safelite AutoGlass

    Safelite AutoGlass

    (25 reviews)

    Leased a new car - windshield split from the bottom in the first few days. Via the dealership we…read morewere directed to a 3rd party that engaged Safelite. After 5 appointments / visits: 1. Ordered the wrong windshield 2. Received a scratched windshield - had to visit to be told instead of a phone call 3. Received a scratched windshield - had to visit to be told instead of a phone call 4. Arrived for appointment only to be told they don't have the parts to do the job - again, another waste of our time for 4 scheduled appointments. 5. Finally get the job completed successfully - they tried to bill us another $500+ for calibration that was supposed to be part of the repair. Claimed (lied) that they had checked with the 3rd party and we owed out of pocket. Spoke to the 3rd party who determined they had never called because if they did, they would have discovered the work order was never supposed to be sent to them and would have directed the business elsewhere. All this nonsense occurred with claims of 'not my problem', 'not our responsibility'. The 3rd party resolved the situation, but the folks running this location have no idea what 'customer service' is as a "service company, not a manufacturing company" per one of their installation techs. Go somewhere else. IMO there is a reason their location numbers are not published.

    I scheduled a windshield repair and told the scheduler to have the technician call my wife's phone…read morewhen on the way since I'd be at work. They confirmed they updated the number -- but the tech called my phone instead (which was on Do Not Disturb as I was at work) and never called my wife. He rang the doorbell once (our daughter was sleeping so it was on silent), never knocked, and according to our Ring camera, only stayed about five minutes before leaving and never attempted any other phone number listed. We rescheduled and I again emphasized that we needed the first appointment of the day. The scheduler said it was in the notes, but when the tech later sent a photo, nothing had been written down. Because the appointment time went beyond what we could accommodate, we had to cancel again. It really felt like there was minimal effort and poor communication on Safelite's part. We won't be using them again, but I hope they take this feedback seriously to improve their customer service and scheduling accuracy.

    Chip and Crack - autoglass - Updated May 2026

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