Great service, fast and reliable.... Can't beat the quality, I'm done... please give them a call

I went there so I could The keys copied for a camper. I was very helpful and insisted I made two copies I'm glad he did because I definitely needed an extra copy and didn't even think about it when I showed up definitely would go back read more

Appointment was right on time, service was great, pricing was great. Will use again and would recommend to all. Bill Baxter / Badge Frame Inc. / Chino read more

These guys are pretty awesome. I went in to get some keys cut and programmed for my car. There was a miscommunication which caused a bit of extra waiting for me. But the boss worked really hard to get things fixed quickly so I could get out of there. Keys cut and programmed super quick and for a great price. Definitely would use them again read more

They have been taking care of my business locks and doors for years. They do a good job and stand by their work

I've been a customer for over 10 years. I've used them for business (real estate) rekey and securing property. And for personal. I can depend on then at any given time. The field results are courteous and professional. They are sensitive to your needs. I highly recommend! read more

Went all around town looking for a Locksmith that can duplicate a small key for my personal vending machine at home and nobody could do it. Went to two different lock and key smiths which they could not do. I also went to Home Depot and that was a bust too. I found this place on Yelp, showed the woman the key BOOM! I was out of there in less than 2 minutes with a new duplicate key. This place rocks, they can handle any type of job. I strongly recommend. 1. Customer Service: A+ 2. Craftsmanship: A 3. Parking: B 4. Facility: Clean read more

This place used to be good. Not sure if they changed management. I had a key made (about $3.25) for a mailbox about 3 months ago. It didn't work. I returned a few weeks later and told the shop attended who agreed to make me a new key if I had my receipt, which I did not. So I passed and took a small loss, not a big deal on my loss. Anyway, I thought I'd give them another try and went to get a key made for a coin operated machine. I handed the shop attendant my key to be copied. He couldn't match the key but in the attempt he damaged my original key by slightly bending it and make a cut to it. read more

Very disappointed!!! What happened to Chino Lock and Security? I was overcharged based on what I was quoted. Chino Lock and Security may have made a few bucks on my service call - but they lost a customer. Not only will I never use them again but I plan to tell everyone I know to use another locksmith. I have used Chino Lock and Security on my previous two residential properties going back 20+ years, and was always very pleased. Now the work is janky and the field techs aren't pleasant - one visit is all it took: I'm done with Chino Lock and Security. Seems like I'm not the only one based on my reviewing these Yelp postings. I wish I'd checked Yelp before having my recent work done by Chino Lock and Security. DON'T USE CHINO LOCK AND SECURITY! read more

Regarding HOA Keys - The Association paid a lot of money to have their locks keyed with Primus keys. We informed them we needed additional keys. Their response was that they needed to order the blanks. We call weekly. It has taken almost two months to get the key blanks. They send over their guy to cut the keys. He asks us for a copy of our key. We do not have one in the office as we had to give the last one out. This was explained before. He doesn't have the information in the office anymore to cut the key. We had to get the key back from our vendor for them to cut. We did the next day. We call them and ask to come down to have them cut the key. Adriana responds No! Unbelievable. read more

I'm not from the area but I went to go visit my mom for a day out and she locked her keys in her house! I looked up a local place and got connected with an employee, I'm pretty sure his name is Steven. He followed up quick and was professional and efficient. Without rambling on more I would definitely recommend this business! They know what their doing and know their customer service ! read more

I called last night to see about getting a copy of a broken truck key made. Its not a chipped key. The lady on the phone was very polite and told me they can do it as long as its a straight break. Which it is... When i went in this morning. Without really looking at it or even trying the guy told me he couldnt do it and I would have to rekey the ignition. $120 to change it... I drove over to B&B on central and they were able to cut it with no problem. Key works great. The man at the shop had to call someone to find out about the ignition key. Im not sure he was the locksmith. Had someone with more knowledge been there. Its possible this review would have been better. read more

Very nice people, Anthony is genuinely caring, and knows his stuff.

Great job! Honest technician! The lock mechanism was a bit wonky and the technician fixed it easily. No need for an entire lock mechanism replacement. Keep up the good work! read more

What the heck happened to this place? I used them all the way back in the 90s. I one time got my keys locked in the car and the guy came out and had it open quickly with no damage. I went and got all my keys there. Over the past year, it has been nothing but disappointments. All the old staff is gone, and there is one big dufus there that can't seem to do anything without asking the middle-aged woman there how to do it. She is always gabbing on the phone. I went in to get some GM keys made and the guys says that the GM key blanks are "rare" and "we don't order them once they are out". Funny, been getting my GM keys there and at B and B for years. I hate when I see old standards that you can rely on just go steadily downhill. What the heck is going on here? Did they sell out? I just go down the street to B and B. When I tell them these stories, they said, "yeah, we hear that alot". A real shame. read more

I have not used the services of this company. I'm writing because one of their drivers is extremely aggressive: Tailgating (very, very close), cutting drivers off, no turn signals, weaving in and out of traffic. I called the company and spoke with the receptionist and expressed my concerns. She didn't seem to care. Just got an "okie dokie" as a response. I would have given them 0 stars if possible for not caring about how their drivers handle themselves, represent the company, and the general well being and safety of the community they serve. read more

Love, Love, Love Chino Lock & Security! They are kind, professional, efficient, and very reasonable rates. I live in Chino and I always try to use businesses in my town. I needed to get my car key remote fixed and I was in and out within minutes. I cannot say enough good things about this great store. I will highly recommend them to all my friends and neighbors! Thank you for the GREAT service!!! read more

Called late in the afternoon, was informed technician would be there within 30 minutes. Steven called to confirm he was on the way. Arrived within 30 minutes, very courteous and considerate of sleeping infant. Opened our home easy peasy and I am grateful! Do wish he had scanner/swiper for credit card but accepted a check. Employees were polite and I am happy with results. Thank you, Chino Lock & Security! read more

Got locked out of my house and Steven came within the hour. Great customer service!!!

Great customer service and very friendly. They rekeyed and reprogrammed remotes for my car. Great prices (Way cheaper that the dealership) They did a very efficient job and professional. Highly recommend chino lock!! read more

I called one company first took over an hour to contact me, so I decided to call another one which happened to be chino lock and security. A guy named Steve said he could definitely help me out and will be there in less than half an hour and sure enough he showed up helped me out! Great service and truly recommended it. Thanks again Steve! read more

Worst customer service. I scheduled a time at 430 pm. They never showed up. Called them back and they acted like my phone wasn't answered. I'm sitting next to my phone the whole time. I rescheduled for 530pm. I had to call them twice at 520 and 530 to find out what the he'll they're doing. No answer. Then they finally call me at 545 saying they're running late and don't be able to get to me until 630 7pm. Fucking amateurs. I sent with B&B instead. They're professional from the start read more

Called them today after 12 noon and they were at my house by 3. The gentleman that came was very professional and took care of 3 locks in less then an hour. I also got a call at 7 in the evening checking to make sure everything was to my satisfaction. GREAT CUSTOMER SERVICE. THANK YOU. HIGHLY RECOMMENDED THIS COMPANY! read more

awesome service! had to wait a little longer but for service man to arrive but understandable in this line of business. reasonable fee charged. most definitely will use again if needed. read more