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    Services - Chingons Custom Viclas

    Oil changes

    Auto wheel and tire repair

    Motorcycle repair

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    2 years ago

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    Valvoline Instant Oil Change

    Valvoline Instant Oil Change

    3.3
    (44 reviews)

    I called in for info and even got texted a coupon!…read more Awesome quick service by someone named Emily and 2 other guys. All of them were great and informative without pressure. Will definitely be back again for my next oil change and inspection needs!

    I went to the Valvoline Instant Oil Change on North Freeway in Fort Worth, Texas, at the Presidio…read morelocation. I have been going there for years. Normally, I pull into line, they know what they are doing, and everything goes smoothly. This time was completely different and honestly the worst service I have ever received there since they opened.As I pulled into line, the technician asked me, "What does this truck use?" I was shocked by the question. It uses oil, specifically Full Synthetic 5W-20. I then explained something they should have already known. My Ford F-250 Super Duty uses a specialty oil drain valve system. You do not remove it with a wrench like a regular oil plug. It has a cap that unscrews, then a special fitting screws onto it, and a wire mechanism opens the valve so the oil drains safely through an orange PVC hose into the oil receptacle. I specifically warned them not to put a wrench on that valve because it is a specialty plug, and if they damaged it, they would be paying to replace it. Immediately after that, another technician wanted to perform the light inspection. I told him I had already checked everything myself, but I let him proceed anyway. He checked the low beams, high beams, left and right blinkers, brake lights, and tail lights. Everything worked fine, exactly as I expected. Then he moved on to checking the tires. He kept looking around the driver's door frame trying to find the tire pressure information on my truck. He looked and looked and still could not find it. Even then, he still seemed confused. I then asked him what the actual tire pressures currently were. He told me he could not check them. I was stunned. I explained that all he needed was a tire pressure gauge, something that looks like a pen that fits on the valve stem and pops out the PSI reading. Simple. Easy. Apparently, he did not even have one. At that point, I suggested they pull up the previous service records because all my information should already be there from prior oil changes. The technician admitted he did not know how to access the records. Meanwhile, another technician was already preparing to pump oil into the truck. I literally had to yell, "Stop!" because I wanted confirmation that they were actually putting Full Synthetic oil into my engine. I demanded that he read the oil specifications out loud before pumping it in. He recited the specs back to me, but I still had to take his word for it because they would not physically show me the container or label before pumping it into my truck. Afterward, they checked the dipstick and showed me the oil level. Then came the pricing. I pulled out the Valvoline discount certificate they emailed me, valid through May 24, 2026, for either $35 off or 20% off service. They scanned it, but then I got hit with an upcharge of around $12.50 for extra oil. Here is the scam with these oil change places: they know exactly how many quarts every engine requires, yet they conveniently structure their full service to include one quart less than what many trucks actually need. My truck requires 6 quarts, but their package only includes 5 quarts, so they automatically charge extra for the additional quart. In my opinion, it is a long-running upsell tactic used by quick oil change businesses to squeeze more money out of customers. Then they handed me the service reminder sticker. I looked at it and immediately noticed something was wrong. The next oil change was listed at only 3,000 miles. I said, "That math does not add up, and that is not the specification for Full Synthetic oil." The technician then admitted that they now put 3,000-mile reminders on everything by default unless the customer specifically requests otherwise. That made absolutely no sense because Full Synthetic oil is designed for much longer intervals generally 5,000 to 7,000 miles minimum, and in many cases 8,000 to 10,000 miles depending on driving conditions and manufacturer recommendations. When I pulled out of the service bay, I stopped and asked the technician guiding vehicles out how long he had worked there. He said only a couple of months. I asked him directly if he understood the proper change intervals for Full Synthetic oil. First, he said 5,000 to 7,000 miles. Then he corrected himself and said 8,000 to 10,000 miles. I told him exactly; so why are customers getting 3,000-mile reminder stickers? He admitted that was simply their default setting now unless customers requested otherwise. I told him I had been going to that location nearly since it opened, and today was the worst service I had ever experienced there. The old crew used to service vehicles quickly, professionally, and confidently. They knew what they were doing. He then told me many of the experienced employees had quit or moved with management. I told him I remembered the old employees. I could go on with all their mistakes, this is enough.

    Chingons Custom Viclas - motorcyclerepair - Updated July 2026

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