We found this place via Groupon. My partner and I decided to do a couple's getaway for his birthday and I wanted to do something nice for him, but there's not many options in this area. So, I purchased the 60-minute therapeutic body massage with meridian or ginger oil. I called and spoke to "Sarah," and booked an appointment for 10/25/19 at 2:00pm. When I spoke to her, I also asked to add a foot reflexology service for each of us, she confirmed the services, she never asked for a name or groupon voucher number, nothing. I asked if she needed that info, she said no because she got my name from the caller ID.
10/25/19, we arrived about 20 minutes early. The place is empty. No other customers around. There's an older lady sitting on the couch in the entrance, I tell her that we have a 2pm appointment, but she seems confused, and she doesn't speak English. A older gentleman comes out and I tell him the same thing, they start talking among themselves, more like arguing. The lady makes a phone call and both the lady and the gentleman seem to be arguing with the person on the phone line. Finally, they hang up and he takes pictures of our groupons.
The lady calls us into a room. She asks that we take off our clothes, walks out and closes the door behind her. The gentleman walks in and then walks right back out. The lady begins working on my partner, I'm still on the table waiting. About 7-8 minutes later, the gentleman walks in, he starts rubbing on me really roughly, like in a rush. Less than 10 minutes later, he walks out again, I lift my head and see the older lady working on my partner. About 8-10 minutes later, the gentleman walks back in. He continues rubbing really quickly and roughly, then pours cold oil over my back. He rubs the oil all over my back. Then a few minutes later, he walks out again. About 5 minutes later, he walks back in with hot stones. He uses them on my back really quickly. A few minutes later he asks me to turn on my back, he proceeds to rub my face and then my neck, as if trying to get me out of there. He then "massages my arms and hands." He proceeds to rub my legs, over the sheets. Then both him and the lady smack our legs and let us know we are done.
That was it. That was the "therapeutic" massage. It was the worse massage I have ever had and I've had many. You would think the gentleman would have finished after the lady since he started late and walked out a few times. But, no. He robbed me of time and services. With the language barrier being an issue, I just didn't bother to say more. My partner was happy with his service because the lady took her time and she massaged his entire body, not just his back. (Hence, why I am giving it 2 stars.) Neither one of us received the foot reflexology service, their loss because that wasn't included in the groupon so it would have been an extra $130 towards supporting their business .
I like to support mom and pop businesses, but I cannot recommend this place. Very bad service and communication. They really need a bilingual receptionist that can keep proper track of their appointments and scheduled services. This miscommunication will eventually cost them their business. read more