I'm going to have to create the negative rating app for this place.
Maybe I deserved this experience by staying in the restaurant after walking
in and seeing 4 tables uncleared, food-laden, and only 3 patrons dining but 4 employees. Clearly, I am responsible for not walking out after seeing how lax their position is on cleanliness. I honestly thought we just go here after a dinner rush or something. (it was about 7 pm).
We ordered broccoli beef, dumplings, Grand Marnier shrimp (please spare yourself this particular horror), crispy cauliflower, hot pot beef brisket, and udon noodles. The udon noodles were good. We didn't complain about the cauliflower that was mushy. It happens.
After realizing the shrimp dish is cold breaded shrimp ambrosia with pineapple. Their response was "you ordered it so we won't refund it" (Young lady with glasses this is not customer service). You see, they have a cold food section and this was not in it so we didn't expect it but we said okay with dismay.
We also noted the HOT pot was cold but after her earlier response, we just decided to collect what we would eat and leave. I complained after on the third bite of his food, my husband bit into a cold piece of beef in the beef broccoli. While my husband boxed my food, an older Asian male came to the register and was talking animately in another language to the cashier while I was trying to explain my dismay. My husband felt threatened by the way they were behaving and came to support me. We had no idea what they were saying so this was based only on the way the man was postured.
I noted the word hot was actually in the meal name for the hot pot and 75% of the meal was still on the table I asked her to refund the HOT pot and the beef broccoli. This amounted to 20.00 for each meal. As you see in the picture the food is basically untouched except for my noodles which we had boxed up.
This girl came to our table and OPENED MY BOXED FOOD to make sure none of the nasty food was being taken to go. She aggressively berated my husband for eating all of his food It was clearly ALL still on the table. After her handling my food, we threw it away.
I hope the owner knows I will be filing a small claims action for this because for 120.00 we only asked for a small reduction based on having a majority of food that wasn't eaten and then they came and made sure the ONE good dish was not edible.
We accepted the poor food, we accepted the loss and then they had the audacity to be rude and ruin the small bit that was palatable. Unacceptable. Shame on you. How are you still in business? I believe it is because you think you can get away with this behavior but you went out of your way to ruin what was already a bad meal. I will make time for you to feel this. See you in small claims court. read more