Perfect customer service from the initial call to Mary to the expert service from Tony. He was so…read moredetailed and our gas fireplace works like new. Love a company who shows up when they say they will and do what they promise! Will recommend them to all our friends and relatives! Paul & Cindy West

I had Tony from All Gas Installation & Fireplace out to clean my gas fireplace today. It had been…read moremany years since that was done. He cleaned out all the dust, carbon debris and other things. He cleaned the logs and inspected all the components. He went to the basement to check the gas lines and even showed me how to turn off the gas if I ever needed to. He was so friendly, professional and thorough. I recommend his services. My fireplace looks great.

I recently purchased a house and was lucky enough to receive the gift of gas logs as a house…read morewarming gift. Our family has been using Fireplace & Grill Center for years, so we decided to check them out and see if I liked any of the designs. I ended up finding one that I liked, but they have a ton of options you can choose from. I wanted a simple option that looked real, but not super over the top. The staff member Matt was helpful and helped us plan installation/ figure out logistics. Install went smoothly and the logs look wonderful. Super happy with our outcome!

I can't say enough good things about Fireplace and Grill Center and, especially, Matt, the store…read moremanager. We called hoping to schedule a maintenance appointment because I was having trouble getting the pilot light on our ventless gas fireplace to stay lit. Instead of immediately pushing a service call, Matt took the time to ask thoughtful questions, helped us identify exactly what kind of fireplace set we had, and even sent us a video walking us step-by-step through how to light our specific model. He told us to call him back if it worked so we could potentially save the cost of a service visit -- and it did! When we called back, Matt didn't stop there. He went on to give us incredibly helpful guidance on proper cleaning and ongoing maintenance, explaining things clearly and patiently. On top of that, he helped us identify the right modification for a remote start we're considering and even checked whether they had it in stock. The level of care, honesty, and expertise was outstanding. This is the kind of customer service you rarely see anymore: knowledgeable, generous with time, and genuinely focused on helping the customer -- even when it means not making a sale. We will absolutely be returning customers and will recommend Fireplace and Grill Center to anyone without hesitation. Thank you, Matt, for going so far above and beyond!

Arnold really isn't that far from St. Louis....I think I got there in about 15 minutes from…read moreDowntown. I wanted to surprise my husband by getting him a BIG GREEN EGG!!! If you don't know what that is....you should just Google it. He has been salivating over his friend's BGE for a few years now and we've always wanted to get one. I called ahead and they had one all set up for me. The showroom is just beautiful....all sorts of hearths, gas and electric, all assembled in several room decors so that it's easy to imagine it in your own home. Most of their fireplaces/stoves look like a work of art. They also sell all sorts of grills and outdoor firepits. They have a huge counter where you can sit and discuss your purchase while seeing your invoice on a monitor...very professional looking. I was greeted immediately and got to work with the guy who I talked to on the phone. He was very friendly and helpful w/o being pushy or "salesman like". After getting my grill ready, I pulled up my car to a huge garage they have on the side...my salesman and another guy who worked there somehow got that grill into my backseat!!! I don't know how they managed since it was VERY VERY HEAVY and they said that they normally don't do things this way but I didn't have much choice since I didn't clean out my car at all...sigh. We just LOVE our BGE and our whole purchasing eggsperience at Arnold Stove and Fireplace and HIGHLY RECOMMEND!!!! P.S. They also sell oak wood pellets very, very cheap in case anyone out there has a rabbit who has a litter box as all house rabbits should.

Absolutely LOVE my new fireplace. They did an amazing job from start to finish in the design…read moreprocess and really helped me get the fireplace makeover that our house needed! The quality of materials is great (at least the ones I selected because their selection is huge!) I only have a complaint with their installers (which they sub out I think) our installer cut some bricks inside our home which was pretty unprofessional because it made a huge mess that they did not clean up - this could have been done a few feet away on the back deck outside. They also left some scrap metal (which was quite sharp) in our side yard after cutting it for us to clean up and dispose of - again pretty unprofessional. The installers do not come from Fireside so I only took one star off because in all other ways the experience was a good one.

I've used Gateway the last few years for an annual chimney cleaning. I trust them and am happy with…read morethe quality of their work. They are easy to schedule and prompt to get you on their calendar and show up on time. I recommend.

We highly recommend. Great communication, arrived on time! Did a great job. Tome was professional…read morefriendly and knowledgeable

Such a great experience!!! They are so helpful and professional!! I use them every year!! Highly…read morerecommend!

We had Mark come out for a second time to clean (sweep) our chimney. We have a lot of fires and…read moreit's great to know everything has been checked out by a pro. Mark does an outstanding job and leaves the house cleaner than when he arrives. He does a thorough inspection and you can trust that anything he recommends is really needed and not an upsell. Very unusual in that field.

I wish every business was run this well. We hired Color Craftsmen to completely redesign our…read morefireplace and replace our ugly mantle with a stone and a custom wood mantle. It was a big job, and John at Color Craftsmen was with us for each step of the design process. He was always available by text to answer questions and provide guidance. He's very good about asking intelligent questions to help you decide what you want. He is also an excellent resource for ideas. The end result was outstanding and better than anything we could have designed without his involvement. I can't speak highly enough about this firm. Professional, trustworthy and reliable. I couldn't ask for anything more. We are VERY happy customers and hope to use John at Color Craftsmen again.

Color Craftsmen recently updated my fireplace to better fit in with the rest of the room's decor…read more John listened to what I wanted, gave some great suggestions and worked around my strange work schedule. I'd highly recommend Color Craftsmen.

Great service team and cleaned up after themselves really well. Will use them again. They took the…read moretime to show me the camera feed and answered all my questions.

I would rate Tim a negative ten if I could. Do not let him take your money. He will charge $165 for…read morean evaluation without a single part to potentially fix a chimney/fireplace issue during the first visit. After weeks of fighting for a response from him to spend another $160 to finish the job he eventually responded and we scheduled the follow-up completion visit... When the time came he never showed up and decided to go AWOL after multiple attempts to reach him that day. All other businesses (wouldn't call a guy having a girl drive him around in a car with no plates nor repair parts to do the job an actual business) are half the price, know what they're doing and will most-likely complete the job on their first visit. Tim will take your money and run... STAY AWAY FROM THIS KID!

Nathan did such a great job cleaning and fixing things needed for our fireplace. He's honest and so…read moreknowledgeable. So glad we found him. We highly recommend him.

My gas fireplace has been doing scary things for a couple of years and would not work at all now…read more When I described some of the symptoms Nathan said that he suspected a tune up would likely solve the problem. He had an opening early the next day. He was very pleasant and informative as he worked. He was here for about an hour and the fireplace is again working fine. I highly recommend his work.

Great service at a reasonable price. Provided an arrival window and called when they were 15…read moreminutes away. Did a thorough inspection and cleaning.

English Sweep completed an Amazing rebuild of our historic home's 4 chimneys after the 5/16/2025…read moretornado. English Sweep started the project on Their forecasted date, were very professional during their multi-week project and always took the time to answer in detail my questions. And they finished on the forecasted date. The 4 chimneys are a work of art. Thank you English Sweep!