If you have a 1895 house like I do, you may not like the news that the old chimney needs to be…read moredecommissioned and/or rebuilt. I got that news, but coming from Mike, who was thoughtful and thorough I definitely felt like I was in good hands with a trustworthy company. I had two chimney projects completed on the house a full decommission and a new hot water heater chimney. Duck worked carefully, quickly and honestly. He communicated regularly, and did great work. Thanks!! My old house needed a special touch on the demolition at the roof line and I couldn't be more pleased. Yes, a higher bid than another, but this is a great positive example of "you get what you pay for!" Excellent, professional work, completed on time. Duck left no trace. Thanks Mike for your honesty and Duck for your professional craftsmanship.

Super nice workers and office/admin staff. Very helpful and happy to explain pros/cons of different…read moreoptions. Honest. Rapid response to service request and transparent about costs. Excellent service at a reasonable cost.

We have an old Weber grill that was in need of some parts replacement…read more The Lowe's and Home Depot's, and Ace Hardware's of the world simply do not carry parts for older models. I could have ordered what I needed on Amazon, but I elected to purchase locally from Hometown. It's hard to believe, but an actual HUMAN BEING answered my call on about the 3rd ring. Hometown Hearth had to order an item, but it was here in 3 days...and the prices were nearly identical to what I found online. A real human called to tell me that my order was in. When I picked it up, there wasn't any codes to enter, or anything to scan. The person simply handed my parts, and I left a happy camper. Buying locally from the dwindling "mom and pop" stores is THE way to go! GREAT customer service, NO fiddling with codes, passwords, or dealing with (often) clueless big box store assistants. If you are in the market for anything from simple BBQ parts to high-dollar grills and wood stoves, THIS is a great option in the Portland Metro area. They are the real deal.

I used to drive across town to buy wood chips here. They always have the best selection of …read more... everything. I drive by here regularly and today I came in for a propane refill. 4.6 gallons of fuel for $10.99 Not a bad price. They had 2 guys filling tanks and handing out tickets to take inside and pay. They looked hot as it was blazing outside and although they had a shelter to give them shade, it has a metal roof. They were making the best of it. 1 guy had a vulgar mouth and the tall guy didn't talk, he just looked like he wanted to go home. I was on a mission until I walked into the showroom. I swear I heard an angel singing when I noticed what I was walking into. I paid. Said, thank you and walked around till I felt guilty for how long I was talking. If we didn't have meat in the car, I definitely would have stayed for a while. Good news is that it's BBQ season and my other tank needs fuel and I need ... something, so I'll be back soon.

I purchased a Regency wood stove insert from Portland Fireplace Shop (PFS) about 5 years ago. I…read morecalled to get a replacement catalytic converter, they have, (I believe) a lifetime warranty. The catalytic converters on wood stoves wear out eventually. You just need to email PFS photos of the converter, they relay to Regency as PFS are their sales reps, and you get a new converter. Easy. Regency wanted more photos of the box itself besides the cat converter. Based on photos of some welds, they ended up replacing the entire wood stove insert for FREE. (I removed the old insert and installed the new one by myself). Portland Fireplace Shop (Kristin) was courteous, prompt and professional. Timely. Kept the ball moving forward in the process. Regency manufactures and stands by their products, obviously. Top notch, 1,000% recommend their products to everyone. I am grateful in this day and age of flakes and fakes - for a company that stands by their product so honestly. It is wonderful and so appreciated. Thank you. Allen Crimmins

I worked with Portland Fireplace Shop to install a wood insert stove into our existing non-working…read moreopen fireplace. The first time they came out they where prompt, and told us that our fireplace didn't have the correct dimensions for the insert (we had a very shallow firebox). They don't do masonry work, so I had to find someone else to remove enough bricks from the back of the fireplace to meet the install requirements. Knowing the desired install requirements I worked with the shop to find a stove that met my design goals and looked at various configurations. They were helpful throughout this whole process. After I had another contractor do the brick removal they came back out again to remeasure. This time everything was good and I ordered the insert. It was on back order and the estimate I got was for 2+ months out. This is fine, I was willing to wait. The insert arrived early, a month later, and we set up a time to do the install and inspection. They where on time, prompt, and passed inspection. The only negative part of the experience was that their installer routed the power cord for the fan incorrectly and it melted against the stove during the first few runs. I contacted them and they where very apologetic and willing to correct the issue. In spite of that, I would still do business with them again. They where timely, their communication was good, their pricing was reasonable, and I feel like I got the right wood insert for my place. Thanks again!

November 27-28, 2023 Look no further for all of your chimney…read moreand masonry needs. Igor and his crew are extremely knowledgeable and SO incredibly hardworking. We just purchased our home and our chimney was a complete disaster and needed to be partially rebuilt among other things. Igor and his team were in and out within 2 Days and we now have a gorgeous and safe chimney! Igor was great at communicating and explaining everything that was going on, as well as finding solutions when small things came up. We are so grateful and will recommend them to anyone! Well worth the cost for the incredible quality of work! Thanks again Family Chimney Repair! *edited review to add finished photos

Family Chimney repair is top notch. They did a partial rebuild of my chimney from the roofline up…read more They came out within days. The work they did is fantastic. I was very pleased with the bid. They had a very clear contract and filled it completely. Every single person I dealt with was kind and friendly. I won't hesitate to recommend them.

This company is appropriately named A+ 5 Perry lives up to his moniker. Perry provided more than…read morefireplace service. He also educated me so I could avoid future problems. He's courteous and efficient. I appreciate his careful effort to keep the work area very clean. I'm eager to refer my friends to Perry.

Very knowledgeable and honest service for a good price. Got our gas fireplace cleaned and working…read moregreat! Explained everything in detail and did not try to get us to spend more like most repair places would. I would definitely recommend him to others.

Garrett and the entire install team did a great job of adding a gas fireplace in our Kitchen area!!…read more I would highly recommend them The finished fireplace looks great and we are very happy with all of their work!!

I needed a routine service for my Propane Fireplace Insert and my furnace. I did have to wait a…read morebit, but it was worth it. I took their yearly maintenance program for an added savings. The technician, Ted, was a nice young man. Very clean, polite and knowledgeable. He was very thorough and took care to cover my carpet, ensuring no mess. I would highly recommend this service company for all your heating needs. Joe, in the office is a kind gentleman and very good at communicating about your needs. A+ All Fuel!

They live up to their name. Family owned business with a professional and personable expert. On…read moretime, informative, and reasonably priced. Highly recommend this company.

Cord provided excellent service to my family's gas fireplace. I am home sitting for them and while…read moregone their fireplace stopped working. Cord went out of his way during his busy day to add us in and get it fixed. We are so grateful and he did a great job, disassembling, cleaning fixing, and reassembling the fireplace. He left the job without a mess, and was efficient in his work.