i requested a fireplace cleaning. I have a ventless gas fireplace. Upon arriving he kept sending his assistant out to the truck for tools he needed(not prepseed). Seconding was told when i scheduled the appointment they would inspect for issues, if any, and make us aware. The only thing he made us aware of is was the gasket was wearing around the glass. So, what was bad on the inside wasn't told to us until after he cleaned it and was pulling off to leave. We turned the fireplace on and we were getting the same smell as before we got it cleaned. We stopped them and asked them to come back in. That is when we're told and shown the damage inside the fireplace. It was rusted, stuff was peeling off the metal and the smell was worse than before. He turned it off and the pilot and told us not to use it. So bottom is we were charged $229 for something we couldn't use and we weren't told of the damage after the fact. i will be calling this office on Monday to complain about this. I said nothing to the tech. I even asked to get an estimate for a new one just to see if he would mention what took place with this one. Charging me for something he knew was bad, not speaking out until after the fact. Possibly putting our health At risk for not telling us up front about the damages to it. I want to speak to the owner of the company about this! read more