Easy and quick to make an appointment. My chimney tech was super friendly and very detailed on…read morewhat he found and did while checking my chimney. He was really good about answering all my random questions about my weird chimney. He took photos and sent them to me after the service. I highly recommend. Often times as a female you get treated like you just would not understand so they don't bother to explain in detail but I was very happy with my service visit. Thank you.

I tried another Chimney service and they jerked me around for over a month and then when they…read morefinally came they showed up with a chimney cap that was totally inadequate. We canceled the contract, got my deposit refunded and I called Chimney USA. They had my chimney cap replaced with a new stainless steel cap within the week. Now I'm a happy camper. Thanx CHIMNEY USA.

Things started well, but after the initial visit, service spiraled down hill. A part was ordered,…read moretech scheduled repair time with me, but never actually put on schedule. Could not seem to get a call back from the office. 3 weeks and 3 calls was the magic number. Tech was nice enough, called to let me k now he over charged me by $185.00 and said he notified the office. Seven days out I called and was told nothing had been reported. They verified I was over charged, called to say they were issuing a refund, then canceled the refund. Put in a call today. I figure about 4 more calls and another month and maybe they will issue the refund. I have my receipts so I am hoping someone knows what they are doing. Do not recommend.

This company was brought on by my then-property manager, Anchor Real Estate, to secure my decks in…read morecompliance with VA Beach city regulations. I paid them $3500 in 2022. I now learn in 2025 that they did none of the requisite work and clearly lied to city officials that it was done to code. I have now hired a different company to do the work. Do not do business with this company!

I called this company for a diagnostic repair because my gas fireplace was not working. From the…read morestart, I pointed out that I suspected the pilot light assembly was the issue, since it is a common failure point. Two technicians came out and told me the entire fireplace needed to be replaced due to rust, quoting approximately $4,000. As an engineer who works on ships, I am very familiar with the difference between cosmetic rust and structural failure. The rust present was clearly superficial and did not justify replacing the entire unit. I decided to get a second opinion from another company, and they confirmed the problem was the pilot light assembly. They repaired and cleaned the fireplace for under $600, and the unit now works perfectly. I highly recommend getting a second opinion before agreeing to major replacements, as this diagnosis could have resulted in thousands of dollars in unnecessary costs.

I feel compelled to share my experience with Coastal Chimney & Contracting regarding a $3,500 gas…read moreinsert fireplace installation project. Their technician/project bidder, Adam, was polite and initially responsive. He was actually the primary reason I chose them over lower-bid competitor (Keithans Gas and Chimney Services) The scheduling process has been extremely disappointing. Timeline of events: Initial contact: December 9, 2024 Current date: February 22, 2025 5 canceled/rescheduled appointments Multiple no-show instances without prior notification The most frustrating aspects have been: Repeated requests to confirm appointments that were subsequently canceled No proactive communication about cancellations Being redirected between various "divisions" despite being a small company Having to take multiple days off work for appointments that never occurred While I understand weather conditions and unexpected situations can affect scheduling - I want them to be safe and understand some project need to bye dry. But the lack of basic communication and professional courtesy is unacceptable for a company. I've missed days of work to sit at my house waiting for them to show up. As a potential customer, you should be prepared for: Extensive delays - there's always someone else they have to schedule first Poor communication - Adam gave me his business card but his voicemail box is full and doesn't return calls or text The need to constantly follow up even though they send confirmations and then just say they were mistakenly sent. The quality of their work may be excellent, but I cannot speak to that as I'm still waiting for the project to begin after more than two months of scheduling attempts. Here's a copy of the appointments and quote - hopefully this saves someone a headache like we are going through.

Gutter cleaning & repair. DJ arrived on time and stayed on budget. Would highly recommendread more

This company provided great work with my gutters. Highly recommend there services. Would hire them…read morefor any future work needed.

I would not recommend this company. Steven Skloff, aka "President" is unreliable. The appointment…read morewas canceled several times before he actually showed up. Once he did, he wanted to make improvements that were not necessary. He mentioned that he would take the appointment charge off if booked to do the actual work. He never mentioned the estimate would not be complimentary and his estimate was overinflated by about three times the cost of my other estimates.

Confirming what others are saying here- late every time, completely unprepared, never showed up…read morewith the necessary materials, rude about everything, tried to walk in my house without knocking, measured cap wrong, so now there are gaps and the vent pipe is freaking crooked. Don't believe the "guaranteed for life" BS Steve says- it's just empty words. Canceled several times leaving a hole where my firebox was and said they couldn't work because it was too cold- leaving my house freezing. Absolutely the very worst contractor i have ever dealt with. Steer clear!! Thanks for leaving me with a crooked chimney and not even trying to make it right, Steve.

They were supposed to show up between 12 and 2 today. I called them at 2:05 and they said they…read morewould call back after locating the technician. They called me at 2:30 and said they would be here shortly. It is now after 5 and I am giving up. Totally unprofessional, they were supposed to clean the HVAC vents. I definitely won't call them about my chimney!

We recently had our chimney inspected and repaired by Eli. He was on time and responded returned…read moreby calls immediately. He repaired my chimney cap and repaired liner and replaced fireplace door. His price was extremely reasonable and found him to be very honest and a pleasure to work with.