DO NOT TRUST THIS COMPANY!!!! They double charged my credit card and have not responded to…read morevoicemails to refund the extra charge. I disputed it with my credit card and they told my credit card it was a legit charge despite having a bill with one charge and a receipt of payment. Super shady company!!!

Would not recommend these amatures. No show for 2 appts. Office called 5 minutes before scheduled…read moreappt window expired - both times. Lame excuses both times. DO NOT USE TESE GUYS.

Damon arrived within his window and called prior to his arrival. I appreciated that not just did he…read morecomplete the inspection, he reviewed how the fireplace worked and how to ensure its best use. I appreciated his honestly on when things may need to be replaced. Damon was quick, knowledgeable, efficient in his work, and left my home clean. Their pricing is in line with others (and cheaper than the big guys). They quoted me for inspection and cleaning but let me know I would only be charged for the inspection if it turned out to not need cleaning. I highly recommend their service.

Our service representative was Damon, came on time and was very professional, knowledgeable explain…read morethe process, findings and recommendations. He kept asking if I had any questions, I was clear on the process and received photos with all information covered during the visit. I will definitely recommend them. Excellent service at a reasonable price. Don't forget to smile

Easy and quick to make an appointment. My chimney tech was super friendly and very detailed on…read morewhat he found and did while checking my chimney. He was really good about answering all my random questions about my weird chimney. He took photos and sent them to me after the service. I highly recommend. Often times as a female you get treated like you just would not understand so they don't bother to explain in detail but I was very happy with my service visit. Thank you.

Great service from start to finish. Brett, Matt, and Justin…read morewere my main contacts. Justin performed a perfect install of my new stainless steel chimney chase (cover) on 6/3/2026. This company uses the best materials and employs the most polite and competent techs in this business. I would highly recommend hiring them! Larry Springs

They got our fire place working again! They did a full clean and service on our unit and replaced a…read moreremote/ box. Very happy. Good value and good scheduling. I recommend contacting them via their online form and waiting for the call you back to schedule. They book up fast as they have a busy time during the cold months but overall awesome and good customer service. They even took the time to explain how our fireplace works. Thank you log docs!

I did call online for interested appt. I left cell # and home. They called back on 28th which was…read moregreat. On home, I said better to call cell, but ok. I said after 1 p.m. for appts. cause of work. They set for Monday 2/2/26 for 1-3. NP. I confirmed appt. on Sunday @ 9 a.m. for Mon. 1 p.m. on. NP. I was rushing directly from work, got home @ 1210. Carlos was at door. I said can I help you, did not see work truck/van. He said from log Doctor. I said to him my appt. was 1-3. He said he got done early with another job. I said I had to get my dogs straight,and out, etc, I was planned for 1-3. I said sorry, I would let you in but have to get dogs in order first. He said you want me to wait. I said up to him. He said he would be back. I said sorry again, he said okay. About 5 mins. later a girl called to confirm appt. for 1 p.m. I was trying to tell her he was literally just here. She said owner told her to call, it seemed strange. I waited. About 145 or so owner called, he said we would not be a good fit, I was like what, why. I told him I could not let Carlos in at 1210. He said based upon communication he did not want to continue business. I said why, I just did not know they were coming early. He blamed all this on me. I was so upset About this. He said you can find someone else. They were reccommended by friend, coworker. Rick Sherman was rude to me and would not listen, he made me cry I was so upset. They made a mistake and turned it around on me, and did this for no real reason. Their main complaints on business is communications and scheduling. I see that now. It was just wrong. V. ClairAguilar​​

Josh at Hampton Roads Safety was great. Communication is very clear timely, & fast. Arrived early…read morewhen possible but on time. He cleaned, & repaired the dryer vent. He inspected the fireplace for safety and made repairs. Inspected all smoke detectors. And provided before and after photos. Highly recommend. Great prices and service. Will definitely be back.

Josh was very quick to respond to our initial inquiry, has very reasonable prices for chimney…read morecleaning, and was available the very next business day! He was actually a little early too, which was refreshing when so often these types of things end up happening later than you expect. Josh was always very friendly and patient as he explained everything he was doing when asked.

So far so good! I…read moreshopped around and had 5 companies come to my home and give me estimates. I needed two new HVAC units and I knew it wasn't going to be cheap. You'd think that having to blow (no pun intended) that much money these companies would be falling all over each other to get my business? Am I right or am I crazy? Anyhoo out of the 5, only two actually called me with estimates and explained the process...only two. Oh Hampton Roads c'mon you're better that that! Now remember, they all went to my home to see what needed to be done, but only 2 called me back with information. Anyway company #2 gave me a written estimate, and when I called with follow up questions they were less than helpful. Enter company #1 White Goods Services. Rusty (yep) called me and emailed me a lot of information, and even sweetened the pot a bit for me since I was on a tight time schedule. He was patient (I am stationed overseas and was flying home to oversee the install) with all my internet phone calls with more than likely dumb questions. But he wanted my business and explained it all in great detail to me. Even though at points during his phone calls my eyes did glaze over a bit, I mean explaining HVAC systems isn't exactly riveting like watching an Avengers movie...but I digress. Once at the home he came out with his crew (who by the way were the utmost professionals, going out of their way to make sure everything was perfect) and began the install. It took two days as this was a rather big job. Once it was done the house was cool, (pun intended) and all the new equipment was given a thorough inspection along with follow up visits to come. They taught us how to use the state of the art panels and climate controls, and bonus hey I can set the ac to freezing though an app on my cell phone just to mess with my tenants heads now..lol! They might think the house is haunted...But I wont. Out of all the companies Rusty and his team were not the least expensive, but they offered more bang for the buck in terms of service agreements and warranties. I have to say after dealing with this company I will always recommend them to anyone looking for honest HVAC repair or install. It was a quick turnaround and every bit of it went according to a plan Rusty laid out for me. No surprises, no added costs, I got exactly what I paid for. Really hope this reviews puts others on the right path to finding an honest HVAC company. I also hoping Rusty names his next horse after me, either way I am glad I called White Goods Services.

Tried these guys again, and after being treated extremely rudely by the owner over the phone I've…read moredecided I'm done with this business. He accused me of "taking up his time" when I actually canceled the appointment to spare them the extra time to come out! I just wanted to speak over the phone with the technician who was last in our house and ask him some questions directly, but I guess that was an unreasonable request! Unreal. It seems every time they come for some kind of maintenance something goes wrong with our system. The billing is very disorganized and we were over charged, which I had to discover by looking through bank statements. The billing was refunded, but that should never have happened in the first place. Time to move on. Unfortunate.

Just recently my husband and I decided to upgrade our air conditioner unit and our furnace unit…read more My husband asked me if I knew what company would be the best for this. I mentioned to him that Climatemakers LTD has serviced our older unit for several years and I thought they would be a great choice since their staffing company and technicians are top of the line in the Hampton Roads area. Climatemakers LTD this week, April 10-14, 2017 has been at our house doing the installing of the new Trans unit along with returns in three (3) upstairs bedrooms. James' crew has been absolutely AMAZING!! The crew has done an exceptional job keeping the house immaculate considering this is an absolutely messy job. Thanks for all your hard work! Carolyn and Richard Thomas, Virginia Beach

I've had issues with my HVAC and heat pump system, and ClimateMakers has always made sure to make…read moreit out in a hurry. I would highly recommend as they also have great pricing for their services.

Came out and did thorough analysis of the AC unit and was about to troubleshoot and find the issue…read morefast. Feels great have reliable people who's going to look out for you and scam you. I definitely recommend.

Great service with quick repair. AC was out and they came out and fixed issue…read morewithin an hour. Thanks for