Damon arrived within his window and called prior to his arrival. I appreciated that not just did he…read morecomplete the inspection, he reviewed how the fireplace worked and how to ensure its best use. I appreciated his honestly on when things may need to be replaced. Damon was quick, knowledgeable, efficient in his work, and left my home clean. Their pricing is in line with others (and cheaper than the big guys). They quoted me for inspection and cleaning but let me know I would only be charged for the inspection if it turned out to not need cleaning. I highly recommend their service.

Our service representative was Damon, came on time and was very professional, knowledgeable explain…read morethe process, findings and recommendations. He kept asking if I had any questions, I was clear on the process and received photos with all information covered during the visit. I will definitely recommend them. Excellent service at a reasonable price. Don't forget to smile

Great doing business with these guys. Polite. Professional. On time. Good rates. I have read the…read moreother reviews about Premier not being a good business. I did not experience anything like those reviews and I do recommend them. July 2020 I contacted Premier Chimney and Roofing to come sweep and inspect my chimney. I had learned about them in a local advertisement mailer. I read the good things about them in online reviews. I had a pleasant conversation with them in scheduling the appointment. The technician came out, swept, inspected, and showed me before and after pictures of his work. He showed all the cracks in my tiles and took the time to explain what my options were to fix it and the severe risks of continuing to use the fireplace. We scheduled to have Premier re-line and re-cap my chimney. They explained Heatshield, the product chosen to re-line it. During the winter, my wife noticed water coming down the chimney through our wood burning insert. Premier was dealing with a temporary COVID related shutdown and I had to use another company for the fix. Matthew, Premier's owner, wanted to see the job through; wanted to make it right. He didn't hesitate to review the work order and reimburse for the work his company would have come out to redo. That's good business. I will definitely use Premier in the future for my chimney needs.

Very friendly staff! They fixed our issues quickly and efficiently even though there were a few…read morehiccups along the way as far as the way things were originally laid out in the home. The team really went above and beyond to make sure the job was done well.

This company was brought on by my then-property manager, Anchor Real Estate, to secure my decks in…read morecompliance with VA Beach city regulations. I paid them $3500 in 2022. I now learn in 2025 that they did none of the requisite work and clearly lied to city officials that it was done to code. I have now hired a different company to do the work. Do not do business with this company!

Things started well, but after the initial visit, service spiraled down hill. A part was ordered,…read moretech scheduled repair time with me, but never actually put on schedule. Could not seem to get a call back from the office. 3 weeks and 3 calls was the magic number. Tech was nice enough, called to let me k now he over charged me by $185.00 and said he notified the office. Seven days out I called and was told nothing had been reported. They verified I was over charged, called to say they were issuing a refund, then canceled the refund. Put in a call today. I figure about 4 more calls and another month and maybe they will issue the refund. I have my receipts so I am hoping someone knows what they are doing. Do not recommend.

10/10 I would strongly recommend! . Communications and services were both great ! I was able to get…read moremy carpet cleaned the same day that i reached out . I will definitely book for future appointments!

From the owner: Prime Clean VA provides professional carpet & upholstery cleaning services in Hampton Roads. Our…read moremission is to provide unparalleled service and allow our work to exceed all expectations of professionalism, integrity, and effectiveness. From the smallest and easiest job to the most strenuous, we ensure that we're not finished until the satisfaction of our customers is met. We aim to finish each project promptly and with the highest quality. With a focus on personalized service, competitive rates, and customer satisfaction, we're always striving to meet and exceed industry expectations.

i requested a fireplace cleaning. I have a ventless gas fireplace. Upon arriving he kept sending…read morehis assistant out to the truck for tools he needed(not prepseed). Seconding was told when i scheduled the appointment they would inspect for issues, if any, and make us aware. The only thing he made us aware of is was the gasket was wearing around the glass. So, what was bad on the inside wasn't told to us until after he cleaned it and was pulling off to leave. We turned the fireplace on and we were getting the same smell as before we got it cleaned. We stopped them and asked them to come back in. That is when we're told and shown the damage inside the fireplace. It was rusted, stuff was peeling off the metal and the smell was worse than before. He turned it off and the pilot and told us not to use it. So bottom is we were charged $229 for something we couldn't use and we weren't told of the damage after the fact. i will be calling this office on Monday to complain about this. I said nothing to the tech. I even asked to get an estimate for a new one just to see if he would mention what took place with this one. Charging me for something he knew was bad, not speaking out until after the fact. Possibly putting our health At risk for not telling us up front about the damages to it. I want to speak to the owner of the company about this!

Good local business- Great service, honest reliable and friendly. Will be using again!read more

We were very pleased with our power wash job. The two gentleman that did the work were very…read morepleasant. I would recommend them to my friends. Thank you Karen Bagwell

We just bought a home that had been sitting and not taken care of and it was filthy. After Brandon…read more& crew from Libbey's Power Wash came and cleaned it with several processes it looks great. They were so polite & wanted to make sure we were happy and we definitely are very happy! Thank you

I'm so glad my husband called this company. Our fireplace had been out of commission for a while,…read moreand we were dreading the hassle of getting it fixed. Keithan quickly put those fears to rest. From the moment he arrived, he was friendly and personable, and clearly an expert at what he does. He explained the process, and quickly fixed the issue. What really stood out was how genuinely friendly and reasonable he was -- the kind of people you feel comfortable having in your home. And as a veteran, we really appreciate his service as well. Now our fireplace works better than it has in years, and we are so grateful. We'd recommend them in a heartbeat.

Amazing! We had given up hope of our gas fireplace getting repaired. We had been told by another…read morecompany years ago that it couldn't be fixed and had to be yanked out and completely replaced for a minimum of $5,000. NOT! Keithen came out and fixed it in minutes for the price of a service call! We were flabbergasted and delighted! The service was excellent. He put a cover down over our hardwood to protect it and was very careful not to scratch anything on our floor. They cleaned the inside, screen and glass (in all the years we had it serviced that has NEVER happened), and put it back together perfectly! Very professional, fast, considerate, and personable! He will be servicing our fireplace from here on out! Thank you so much. We are so excited to have our fireplace back after all these years. We are so lucky to have found you!

I called this company for a diagnostic repair because my gas fireplace was not working. From the…read morestart, I pointed out that I suspected the pilot light assembly was the issue, since it is a common failure point. Two technicians came out and told me the entire fireplace needed to be replaced due to rust, quoting approximately $4,000. As an engineer who works on ships, I am very familiar with the difference between cosmetic rust and structural failure. The rust present was clearly superficial and did not justify replacing the entire unit. I decided to get a second opinion from another company, and they confirmed the problem was the pilot light assembly. They repaired and cleaned the fireplace for under $600, and the unit now works perfectly. I highly recommend getting a second opinion before agreeing to major replacements, as this diagnosis could have resulted in thousands of dollars in unnecessary costs.

I feel compelled to share my experience with Coastal Chimney & Contracting regarding a $3,500 gas…read moreinsert fireplace installation project. Their technician/project bidder, Adam, was polite and initially responsive. He was actually the primary reason I chose them over lower-bid competitor (Keithans Gas and Chimney Services) The scheduling process has been extremely disappointing. Timeline of events: Initial contact: December 9, 2024 Current date: February 22, 2025 5 canceled/rescheduled appointments Multiple no-show instances without prior notification The most frustrating aspects have been: Repeated requests to confirm appointments that were subsequently canceled No proactive communication about cancellations Being redirected between various "divisions" despite being a small company Having to take multiple days off work for appointments that never occurred While I understand weather conditions and unexpected situations can affect scheduling - I want them to be safe and understand some project need to bye dry. But the lack of basic communication and professional courtesy is unacceptable for a company. I've missed days of work to sit at my house waiting for them to show up. As a potential customer, you should be prepared for: Extensive delays - there's always someone else they have to schedule first Poor communication - Adam gave me his business card but his voicemail box is full and doesn't return calls or text The need to constantly follow up even though they send confirmations and then just say they were mistakenly sent. The quality of their work may be excellent, but I cannot speak to that as I'm still waiting for the project to begin after more than two months of scheduling attempts. Here's a copy of the appointments and quote - hopefully this saves someone a headache like we are going through.