My insurance connected me with Chilton after my car was almost stolen to get repaired. The ladies in the front office were kind and super helpful. They did a great job at fixing my car and settling my worries. read more

I could not say enough good things about Nick and my experience at Chilton Auto Body. My new car was stolen and I was referred by another body shop to bring it to Chilton after it was recovered. Kind of interesting that another body shop would do that but just proved to me that there reputation was outstanding. It was very stressful having my car stolen and the worry about the outcome until I talked to Nick. He put me at ease right away and kept me informed through the whole process from the beginning to the end. Very seldom would I go online and put comments Good or bad, but if you're in need of any type of auto body repair, I recommend Chilton an opportunity to earn your business. Thank you Nick for your professionalism and outstanding customer service. George M read more

Got my vehicle repaired at Chilton for damaged sunroof due to a break-in. Their estimation repair time was off so I had to leave work to pick up the car. upon finding a driver to drop me off. I do last-minute checks on my car to make sure everything checks out but the sunroof was not working. I brought this to their attention and they told me they need to send my car out to get it calibrated thinking it was gonna take more than a day. I leave to go extend my rental time. They call me back a few hours later that my car is ready. I pick up my car and my passenger almost comes out of his seat due to them, throwing the bolts in without tightening my seat down.. I wasted a whole day trying to get my car, and still had to do extra work myself. Horrible job Chilton Oakland team. read more

Definitely *DO NOT RECOMMEND* for any services. Just needed a bumper swapped out and their initial estimate of 3-4 days ended up taking 8 days. Mistakes: * Chilton sent insurance incorrect payment info * Chilton ordered incorrect parts Potential Fraud: * Sent insurance a higher estimate without my approval mid-way through repairs. (The rep, Anthony, increased the labor rate 7 business days into repair, thereby requiring insurance to go through another round of approvals). Unprofessional: * Phone call transfers continuously got dropped, requiring me to have to keep calling their main line. One employee, John, became irate after the repetitive phone calls. He answered the phone with, "Miss, can you please stop hanging up?" When I explained I kept getting dropped during transfer, he said, "Well, we've been transferring people all day and it's been no problem." Just the day prior this was happening and John admitted they do sometimes have phone issues. In the end, he did help me get an update on my car. * Anthony, the assigned rep straight up lied about the estimate and gave no approximate date of completion after missing the initial estimate of 3-4 days. "Not sure when your vehicle will be ready and don't think it will be ready next week, will contact when it's near completion." This was 7 days after car drop-off. STEER CLEAR! Even if it's on your insurance list of auto repair places. I wish I could have left a better review, because it's a nice spacious, clean environment, but in the end I had to go without a car for way longer than expected. I will say the front desk ladies were friendly. So there's that, I guess. read more

UPDATE: they refused to do a mechanical inspection after a front and collision, couple weeks later, took the car into my local mechanic to find out the entire steering rack was toast, on top of that they don't know how to drive manual and roasted my clutch when i picked up my car. read more

If you never expect your car to be repaired, this is the place for you. Been waiting for almost a month and still waiting for parts, so they claim. I would NEVER recommend this place, not even to my worst enemy. They don't care that people can't afford rentals and full life disruptions are real. I guess they don't care cause they get paid regardless. read more

* April 14: Approval submitted to repair vandalized car * April 17: Insurance claim approved to commence repairs * April 22: Alerted to car "half-way" done; on track for completion date 4/25 * April 23: Told gas tank "just arrived"; informed will be ready "some time next week" * April 23: Rec'd text stating car on track for pick up 4/25 * April 24: Rec'd text stating completion date pushed out to 4/29 (used gas tank was "damaged") * April 24: Rec'd another text stating "tank came in damaged AGAIN" (it turns out the shop had to return not one but two defective gas tanks, yet I only learned of the first one via the aforementioned slip-up in one employee's email); told another gas tank would have to be ordered and that "they would be in touch." Sent copy of this review to body shop and Liberty Mutual (my "insurance" company) * April 25-27: No word from Chilton * April 28: Rec'd text indicating they are "nearing completion," and that they will "call me if they encounter any delays." I requested something more specific re: the update. No response. * April 29: After more than 2 weeks at Chilton Auto Body (3 weeks total without a vehicle, which includes LM's initial delay), I was notified the car was ready to be picked up. Also learned thru LM (not Chilton) that they had to use new auto parts to replace gas tank since Chilton twice received defective parts * April 30: Contacted James Burbank at Chilton Auto Body (per posted satisfaction assurance poster in main office); no returned call or email * May 2: Still no contact from James Burbank, despite a size XXL poster in auto shop lobby that states the shop seeks a perfect 10 score with every business transaction (and includes James' contact info). __________________________ Twenty-one days(!): My car had been with Chilton Auto Body in Oakland, despite my repeated efforts to have them move quicker as I am a caregiver to an 88-year-old parent; we can't afford to rent a car (or Lyft or Uber); and we had medical appointments and prescriptions to pick up. Despite initially keeping me abreast of the progress (or lack thereof), the messaging became inconsistent or inaccurate at best. Then complete radio silence. Neither compensation (e.g., discount on service, a provided vehicle, compensation for Lyft transportation) nor an apology has transpired since my insurance company (Liberty Mutual) coerced me to use Chilton Auto Body, claiming the process would be "seamless" and "faster" if I used one of their in-network auto body shops. I am *thoroughly disappointed*. P.S. My car was vandalized on 4/8, and it was held up for a week because Liberty Mutual suspected *I caused the damage* to my vehicle (see pic attached), adding true insult to injury. To date, LM has offered zero compensation for putting me in this position, and then I had to pay a $500 deductible to Chilton Auto Body for what I consider a truly negligent management of the repair process. Lesson: A little compassion goes a long way. read more

Chilton Auto Body - A drilled hole in the gas tank - Body Shops Near Me - Oakland, California

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I came here through the other parties insurance, it is an approved location. when I brought my car in, they estimated 2 weeks cause of parts. John told me they were going to order the part so when I get back from vacation it would be quicker. Sal and Sommer and Cynthia were so helpful in keeping me informed about my vehicle. I had the rental for about a day and half and dropped off here to pick up my car. I also had another company come by to Chilton to work on a dent on my top bumper through my fault. That was completed this afternoon also. So I paid that because the work was very nicely done. Perhaps this should be another review. I'm sitting here waiting for the cleaning of my vehicle so I can get on my merry way. This company is run effectively and efficiently. The workers here are a great team. Don't worry about the outter neighborhood. read more

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I'm very disappointed with my experience at Chilton Body Shop. I brought my car in to have the bumper painted, but the color did not match my car at all. I gave them a second chance to fix it, and unfortunately, after the second attempt, the color still does not match. At this point, I don't feel comfortable asking them to repaint it again after two unsuccessful tries. I expected better quality and attention to detail, especially after allowing a redo. Sadly, the end result is still not accept read more

Cynthia walked us through everything, the car was done within 2 days, and this is the cleanest it's been in months!

Chilton Auto Body Oakland has a knowledgeable and highly efficient team. They did an excellent job on my car and kept me updated daily throughout the process. In less than a week, I had my car back looking great. John Kim was especially outstanding--professional, attentive, and thorough. He provided the estimate and personally followed up every step of the way. I highly recommend Chilton Auto Body Oakland! read more

Everything went super smoothly in getting my car through the estimate repair process after it was sideswiped in the wee hours of the morning on my quiet cul de sac by a hit and run idiot. The car is a Tesla Model Y and I anticipated some problems finding a good repair shop which handled Teslas and could get to the job quickly AND obtain the needed parts in a reasonable time (which was a problem reported by my neighbors a couple of years ago.) Chilton's checked all the boxes in this regard.k They provided an estimate in a timely fashion (it was pricey, but my car is a Tesla and labor rates are high throughout the Bay Area) and they handled all the details with both my insurance company and the car rental company for a loaner while my baby was being repaired. Throughout the process they kept me closely informed of what was going on and the progress being made. And a week after I dropped the car off it was ready for me to pick (they handled the return of my rental car). The work was top notch AAA+++. My car is beautiful once again. The people at Chilton were all personable and professional... most notably the manager who kept me up to date on everything and went the extra mile to make sure I was a happy customer. I HIGHLY recommend you choose this shop. read more

Team there was great from John working with our insurance company and letting us know the timeline to the front office staff who were great at getting to everyone quickly and so nice! read more

The repair to my bumper was fine. The communication could have been better, but the big thing behind the 1-star review is that they damaged the leather on my dashboard! A cover was loose when I brought the car in and someone tried to press it in place incorrectly and the plastic edge of the cover dug into the leather edge and pushed it loose from the dashboard in two places. Of course, this now interferes with trying to install the cover correctly. I brought the car in and the manager looked at it and said "We would have no reason to touch that area of the car." Exactly what I was thinking - why was someone messing with that? But someone did. Then he's looking at photos of the car which were taken when it was brought in. The leather in the area in question looks flat to me, but it's hard to say because he was zooming in and it wasn't great resolution. He says it shows existing issue, at least in one spot so they're not taking responsibility at all. Don't bring your car here unless you want ancillary damage to your car and have Chilton claim it was like that when you brought it in. read more

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I'll start with the: Pros - I had a very good experience with person(s) in charge of handling the initial photographs and anything that pertains to speaking with me directly for billings, etc. I thought they the ladies were personable and friendly and were knowledgeable and professional at the same time. I can't speak particularly on the value aspect of the job at hand because the estimated bill seemed very hefty for the work requested, but my insurance is suppose to handle essentially 90% of the bill. The Cons - (this is why it's a 3 star) One of the main things that I expect from a business of any kind that receives something from a customer is that you "return it in the condition that you received it". This is expected from customers that do vehicle rentals from any car rental company as well as turo - that's more of a platform. I dropped off my tesla without any problems (besides the body repair that was needed) and I picked it up with an excessive amount of creaking, squeaking, and a lot of noise ( I'm talking even stepping out of my car makes a creak). Before writing this review, I contacted the shop so that they can hopefully address this since this wasn't an issue when I dropped it off initially. I had their employee come out to inspect the issue and the gentleman said " take this to tesla. We didn't do anything with the front. This sounds like a suspension problem". So I'm like, ok... I gave my vehicle to them without any problems and even if, given the benefit of the doubt that they didn't tinker with anything else, I find it a little malpractice to return a customers vehicle with a problem that (now I have to spend more money to look into it) has to be handled by the customer and completely denying accountability. I think it's a little odd. read more

This is the first time I've had to deal with a Body shop, and although it's a huge pain in the ass normally, the folks at Chilton went above and beyond to make sure the body work on my car (front and back) was completed in a reasonable amount of time. Shout out to Ramon, who went above and beyond to get a part the car needed, and both Sommer and Cynthia for their patience, communication and awesome customer service! read more

I had a minor accident, contacted Geico was given an appointment for claims inspection. Was on time expecting to leave car as I had a ride home meet me. We both waited around 40 min as nobody was available to inspect. Was told parts would be needed to be ordered was given a time to come back. Came back to leave the car, hung around another 45 min or so. Left the car. Got a phone call a few days later. More parts needed. It took 3 weekends to get car back. Car had dirty hand prints inside upon pick up. After 4 months door does not latch! Called geico and body shop after many attempts to get repair was told to bring car in in 4 days for inspection but no assurance repairs can be done then. This is unreasonable as I can't use my car and may have to leave it for repairs. Thus Shop is totally disorganized and terrible with customer service. read more

Quick and responsive service. Kept me updated every step of the repair. Would recommend them.

I was not at Oakland it was at Hayward where they had very rude customer service! Still need car fixed and now time to find a normal shop.

Estimate process is a joke. I brought my car in as this is the preferred service center for my insurance. Over two months after I came for an estimate, still nothing, so I moved on to another repair shop. Chilton kept giving excuses for the delay - they are backed up, etc etc. Kept promising they'd have it "in a day or two". The person in charge of insurance estimates, Sherman, never answers or returns calls. My insurance adjuster and I have both followed up more than 6-7 times. Very disappointing experience, I guess they don't want the business. read more

Ramon Miranda was the estimator when I brought my 2022 Toyota Camry here. Since Turo is the shop's primary insurance, I had to wait for Turo to approve the quote for the damages, which took longer than I had anticipated. However, Ramon Miranda was kind enough to get in touch with Turo every day for a quicker response. Ramon was kind enough to drive and pick up the parts from a shop to expedite the process of mending my car, even though the shop needs to order a brand-new bumper and it will take two to three days for it to arrive. I would advise everyone to visit this store because the entire staff was very professional. 10 out of 10. Excellent service especially Ramon Miranda. read more

Went to go get a quote from them and parked down the street. I walked past a mess of a homeless camp along the side of their business. When I went in I told the secretary and she just replied "that's just Oakland". One the customer service from the secretary was absolutely awful. I mean what kind of half ass'd answer is "that's just Oakland" is that. Secondly, i do no want want to leave my car at a place that allows homeless people and trash in front of the business. The outside is just as much of a reflection as the inside is. I saw a bunch of cars being worked on parked on the street so what happens if my car gets broken into while being worked on. Try harder Chilton. read more

I was referred by my insurance to get my car fixed here after someone hit and ran my parked car. The woman that helped me was friendly when I pulled in and it was a very quick process. They said it would take 5 days to fix my car instead it took 6 so that wasn't bad. And my car looked great!! However, my main issue was the unprofessionalism and lack of fucks given when I went to pick up my car. When I got there my back seats were pulled fully down with stuff from my trunk pushed into the backseat. I had to spend time clearing out my back seat and putting stuff back in the trunk. During that time I noticed by spare tire was missing. Not sure why they would be taking my spare tire out but I had to ask them where it was and someone had to find my spare and put it back. Lastly, whoever was in my car left their used face mask ( which is completely unsanitary, and a risk during CoVID) and open my car door with filthy oily hands which I had to spend more time cleaning off. When someone picks up their car, they should be able to just hop right in and go. Why should I have to spend extra time putting everything back at pick up? Especially when you have profited damn near 4k on my car repairs? I personally, would not chose them to work on my car. But like someone else said, if your insurance is paying for it go for it. But if it is out of your own pocket you may end up being angry. read more

My car had the catalytic converter ripped out overnight. Chilton was able to order the part overnight and have it repaired ahead of schedule in less than 24 hrs. Really happy with the service I received here. read more

My car had its side mirror ripped out by someone. I was able to schedule and appointment, walk in, have it repaired in less than 10 minutes. Amazing service and super friendly. Will use again for future issues. read more

I LOVE these guys! Was involved in a "scrape and run" at a parking lot and was so worried the white scrape on my black car would cost me $$. But John Kim looked at it and gave me option of just using paint thinner to remove the white scrape. And voila it worked! He was so nice and fast. He said to take it to a detail shop later to remove residue. I was out of there in 5 minutes. And he did it as a courtesy! Wow. I could not believe it. John and Cynthia are my heroes. Thank you. Go take your car here! read more

Communication with the business office here was terrible. I brought my car in for a simple repair on a Thursday morning after my insurance company made an appointment. They initially told me they couldn't do the inspection and estimate right away, so I left the car there. They told me they would call that afternoon, but they didn't. I called later that afternoon, and the phone rang and rang, eventually going to voicemail. I left a message and requested a call back; they didn't. I called the next morning, same thing. I eventually pinned them down by the following afternoon and got someone on the phone. They hadn't even started the inspection, and said they couldn't get to it until the following _week_. I told them I would just pick up the car and bring it elsewhere. When I arrived, my car was still smeared with marker where they had labeled things to examine. Overall, really terrible customer service. read more

My car was hit twice within a 1 month time period, both times I had my car repaired through my affiliated insurance with Chilton on 9th in Oakland. Enduring a car accident twice in 1 month was stressful but Chilton made the repair process super easy for me. Each time Chilton's customer service and communication was top notch. I received frequent phone calls and text regarding each step of my car repair, Vanessa, Cynthia and Jill from the front desk explained everything in detail too, plus rental comes to Chilton for pick up and drop off. They addressed all my questions, were accommodating to my needs as someone who works 10hr shifts and very timely in repairing my vehicle. My car looked great after each repair too. Only wish they could be open weekends to but overall will always be my go to for repairs. Thanks Chilton!!!! read more

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Totally incompetent. Go to another shop. First geico claim they did a crappy job. Second geico claim they said the door panel would be 3 weeks. I call after 3 weeks they forgot to order it. I call after 3 weeks it's not in. I call the next week they say I have to schedule a drop off appointment before they can order the part. A part that will take 3 weeks to arrive after they order it. Why do I have drop my car to have the part ordered? I already went in for an estimate. Why did they tell me for 2 months the part was being ordered? They have the check from geico but refuse to just order the part. read more

If Geico refers you to this shop, you better run away! On the surface, this shop appears to be legitimate, but you'll quickly notice how shitty their service is after dropping your car off. Not only did they keep my car for nearly 3 weeks for a simple fix, they failed to use the right parts for my car! So you know what they did? Put screws and glue on my brand new car. Wow. Do you know how much that hurt? To trust a shop that your insurance carrier contracted with, only to discover that they jerry-rig the repairs? Luckily the new shop repaired my bumper and it's good as new! Not sure where the breakdown is with Chilton, but I hope the owner sees these reviews and makes some changes in leadership. Clearly there's a disconnect. Focus on the quality of your repairs, rather than cranking out insurance repairs for a profit. P.S. After 3 weeks, I picked up my car and had to take it back to the shop because they didn't install all of the parts they removed!!! Really, guys? read more

In late August 2024, we had an unfortunate encounter with the side of the garage door resulting in a substantially dislocated front bumper assembly and damage to the right front wheel well of our Tesla Y. We obtained a detailed estimate online based on photographs and got a subsequent appointment for August 30. We thought this was for the repair, but upon arrival after a trip with two cars from Walnut Creek found out that the appointment in fact would result only in a final estimate. Furthermore, it turned out that it would take approximately 2 weeks to order the parts. As a result of this misunderstanding, we were offered a temporary fix. After absolutely magical work by one of their repairmen, the car was restored to nearly original condition in about 15 minutes. This may be only a temporary fix, but we have never been so impressed by any body shop's performance and attention. These people are experts! Just be sure to swing by for an in-person estimate. read more

Pleasantly surprised with the fantastic level of service from this company. I dropped my Tesla off 2 days ago and they were great! My car looks awesome and they were so helpful. I was excited to drop my rental car off to them and not have to bring it back to Enterprise. The tech and service gal were super knowledgeable and friendly. Thank you! read more

Worst experience ever! They had my car for a month, played with my time for 2 weeks telling me that my car wasn't ready due to insurance hold ups I would call my insurance and they would tell me that there were no hold ups from their part. After that they would make up something new each time I would call to get an update. Lastly they said it was my alignment and suspension, had my car a few more day and didn't even fix my alignment cuz my car would go to the right side if I would let go of the wheel something that didn't happen before. read more

After this review was posted, Carstar Chilton refused to honor their service agreement to repair the vehicle for the wind noise. Through many persistent calls to GEICO, I finally had the vehicle repaired at Quality Body and Fenders. They replaced the aftermarket fender piece and the wind noise is immediately eliminated. The service manager at Quality was able to hear the wind noise and diagnosed the problem to the aftermarket fender piece. I hope this update will give all readers the warning to avoid Carstar Chilton for their repairs. Save yourself the frustration! read more

Avoid at all costs, especially if you're a woman! They had my car for over two weeks after an accident. we called daily and left messages trying to get a status update but our calls were never returned. Only way to get a hold of them is to keep calling until one of the kind women in the office answer. Even then they said there was an issue with the insurance, which was false. I personally had to call my insurance and sort it out to get my car released. The car was returned to me with a dead battery (obviously because it was sitting in their shop for 16 days). Call me crazy, but when you bring a car in for one problem you don't expect to leave with a new one! I asked for them to replace the battery that died while they had it and instead was met with some classic man-splaining about how batteries work. then I was told my battery was probably already on its way to dying when they got it. All of this was to put the responsibility on me, not them. So if I bring my car in for an oil change and it comes back with a flat tire that's my fault? After being a full "Karen" about it, they sent someone to "replace" my battery. As I stood there, the person claimed they replaced it but instead put a new battery in my trunk, left the dead one in the car and just took some pictures of it. I'm sure they are now going to try and scam my insurance out of more money. read more

Nice and very helpful staff. They answered all my questions and were upfront and honest. I will definitely think of this place if I need repairs in the future. Thank you Cynthia and Sherman! read more

I have had a very good experience and treatment from the staff at CARSTAR Chilton Auto Body in Oakland, CA. The work was so quick and efficient, really high quality, taking into consideration the damage in my car, a MBZ 450 GL, and the amount of work it required to get it back to it's original state. I felt very well taken care of by how courteous the staff is, specifically during my interaction with both Jessica and Suzee, they are very professionals, and kind as well. Thank you both for your good treatment and the rest of the staff, the unsung heroes in the back repairing our vehicles to their original form. Sincerely. Joel Olivier. read more

I had to bring my car for repairs after I got involved into a car accident. The person who hit has a Geico insurance so I basically didn't have much choice. My husband picked up my car for me so he could do inspections on their service. He complained few things missing and not done right. The lady said they will be calling me back.... they never did. I've also found few more things in the car that were not placed back correctly. I barely get my cars fixed and I wouldn't go back here. I won't recommend it either. read more

Well I got to echo other people's sentiments here and giving a 4 star to an auto repair place isn't easy to do but I got to hand it to Chilton, they did a great job. Not only did I get great service and got my claim handled well by the Geico rep named Rex but the repair came out great and the rental car by Enterprise was great. It took about 3 days to get my van fixed including the day I dropped it off and I got to ride in a fully loaded Toyota Avalon for the time being. I was in and out pretty quick once I got to the place and dropped off my van and even got some coffee to go. The text messages are a good way to notify me the status or my van but it was incorrect when the message came in the morning saying, "the repairs are done and my van was ready". I got a call later in the day saying my van was ready and the lady said that the morning message was actually incorrect. Its a good thing I didn't go in the morning to pick up my van. Definitely should come here if you are insured by Geico and if not, check it out. read more

Repair lost my keys while they were repairing my car from an insurance claim. IF YOU HAVE AN OPTION TAKW YOUR CAR ANYWHERE ELSE TO BE REPAIRED. The staff is unorganized and the employees (other than the manager SHERMAN) seem to not care about the quality of service they provide. Since day 1 of servicing my car I was informing and communicating to them about dropping off and picking up my car. I spoke with Suzy, to set up my appointment, then called back 2 hours later to confirm my drop off date with Slyvia who told me my drop off appointment was never entered in their system. In person I have been assisted by Sliva. She seems sweet and knowledgeable at first but if you pay attention she not the best and acts dingy. Suzy called me Monday to inform me my car was ready to be picked up, when I arrived only alibis was there. She was quick to get me to sign the papers, luckily I inspected my car before driving off and notice a part box they placed in my car . Turns out they forgot to put my seal on and slyvia tried multiple times to convince to me still pick my car up, return the rental AND THEN COME BACK ON MY OWN TIME TO WAIT AND HAVE THEM FINISH SEALING MY CAR (makes absolutely no sense). After firmly telling her no for the 3rd time, she stopped persisting me to still take my car home when it was not 100% repaired. LASTLY, upon coming back later in the same week to pick my 100% repaired car up, these damn turds lost my push to start key fobe. Slyvia again was assisting me (if she wasn't the only one there at the time I would've requested help from ANYONE else) and told me my keys were in the car and that I could put my stuff in the car. (If your not familiar with push to start your key only needs to be within a vicinity in order to the car). I was able to turn my car on to leave the shop, but when I got to the gas station, my car wouldn't turn on because the key was not detected. To make matters worse I spoke to Suzy and informed them I was coming down on my lunch grab to swap cars. She did not communicate this to the other staff, so they were not expecting me which was frustrating. LONG STORY SHORT GO ANYWHERE ELSE FOR REPAIRS. They staff does not communicate with one another which is why slyvia falsely informed me my key fobe was in my vehicle. In addition everyone is not on the same page with information so I was misinformed throughout my entire process of repairing my car. Prime example: I was speaking with a person named Sean or whatever (his name started with S, not Sherman). Sean told me on 2 separate counts that they would not be able to pay for my key replacement they the dealership. That I would have to pay and wait 3 weeks to be reimbursed, or they could immediately pay for an unauthentic copy of key ($100 difference) which didn't make any sense. Sherman (the manager) clarified that inaccurate false information Sean told me . My whole experience with this business has been crappy. If you are serviced here I pray your experience is much better than mine. PS DO NOT LET SYLVIA HELP YOU, for the sake of God she does not know what she's doing / not saying. I recommended the Sherman they he retrain his staff on communication and policy procedures read more