My very first time bringing my car to Fix Auto in Alameda. My insurance Company Geico had recommended Fix Auto to me to get my 2024 ES 350 Lexus serviced with them. Well, the representative (Service Advisor) Dylan won me over with his politeness, professionalism, well mannered, customer services oriented, helpfulness and his gentle and kind behavior. I explained to Dylan exactly what type of damages I had on my car starting with my right bumper, right tire and rim, whistling sound on my right side of my car, paint and cracks on my bumper and my right rear mirror. Dylan listened and he observed. Dylan told me my car would be ready by Friday, July 24th . I was surprise, cause I had dropped off my car on Monday, July 20th. Dylan called my rental car service to pick me up. In addition too I received prior updates text messages from Dylan keeping me abreast on my vehicle. Well, when I drove back to Fix Auto Alameda on Friday in my rental car Dylan had my rental car picked up by enterprise. Wow, What nice services indeed. When I saw my Baby Lexus I was happy as a lark. All of my internal and external damages were fixed and my Lexus looked very new again. Great paint job too. Great job and services to Fix Auto in Alameda! I personally highly recommend Fix Auto Alameda to all of my family and friends. By the way please request Dylan. read more

They partially repaired the aft part of a car after we got rear ended. The replaced hatch cover didn't work from day 1. After bringing it back for the 3 rd time they refused to honor their warranty claim. This place is a scam. Our insurance paid them and now we have to pay to fix what they were paid for. Don't believe their warranty. This place is a scam. read more

So grateful for a 10/10 experience -- from my first conversation with Ricardo (AKA. Ricky) to picking up my expertly repaired (and polished!) car today, as promised. read more

Fix Auto Alameda - Like new! - Body Shops Near Me - Alameda, California

The only star is for it being a small business in comparison to national competitors. Lost the rest of the stars because their people stole expensive belongings when my brother's ride was under their care. To this day after many requests they have refused to make things right or give any type of reimbursement or take any responsibility for their actions. read more

We used this repair shop for two of our vehicles, once for a windshield and once for more extensive work. Both were done faster than expected and well. The shop itself is also the cleanest I've ever seen and the employees are very nice. I also appreciate the constant communication. read more

"Shiny and chrome" Not my first vehicle, not my first experience with body repair, but this shop is is going to be the only place I will ever bring my cars/trucks, or recommend here in the East Bay. This is my 2nd time working with them, truly wish I'd have known sooner. Dylan's pleasant and welcoming demeanor was ON POINT, as he clearly understands how to work with customers who never intended on meeting him by these circumstances. Patience was demonstrated, as Dylan in no way rushed me on my end; conversely I lagged, and was met with a genuine smile and offered a refreshment. I'm tellin' ya, stop lookin' and give 'em a call. Thank you, Dylan. Your shop has the upper tier professionals at work, super satisfied and grateful. *lobby is clean & RADICAL, shop proper is very clean and organized. read more

Fix Auto Alameda - After repairs completed of crushed-in rear, back in service. The car looks brand new as I bought it. Masters at their craft for certain. - Body Shops Near Me - Alameda, California

I was rear ended at a stop light and suffered major damage to the rear of my Subaru Forester. The other driver was at fault and we both have the same insurance company. Fix Auto took full charge of the repair process and insurance communication. What a relief!! They arranged to have Enterprise Car Rental in Alameda pick me up at Fix Auto and set me up with a rental car during the duration of the repair process. It took a month to get insurance approval for the repair, and to get the parts needed. But I was kept updated, by Jose on the process. When a glitch occurred re: extending the rental car lease, Jose handled that with the insurance company. Considering the nature of the entire experience, which was stressful to say the least, I felt at ease with Jose and Fix Auto the entire time. And now I have my repaired car back. It looks great. read more

Jennifer at Fix Auto is wonderful! She kept in constant communication with me regarding my repairs/updates. Would recommend!

Had a minor accident to my back bumper and Geico recommended I use them. They were easy to schedule with, had lots of ways to communicate with me, did all the work with insurance claims, and they detailed my car inside and out before returning it to me. My car looks brand new again. Easy location and Enterprise rental car is nearby which made it easy to drop off my car here and be on my way. read more

Getting into a vehicular accident is not a pleasant matter to deal with. It certainly helps to make the experience flow smoothly when you are working with the right team. Such is the case with Fix Auto in Alameda, and working with Ricardo "Ricky" Correa. Mr. Correa ensured that job is done correctly even with some unexpected challenges. Mr. Correa said he would make it happen, and that he did! Mr. Correa made the process painless, and I would highly recommend the shop, and Mr. Correa. Thank you!! read more

Good work Ricky was hands down the best Even though they haven't fully competed the repair due to a back order issue. I was overall pleased. My first impression was not so good. They guy I first met wan kind of dismissive perhaps because I was a woman. Clearly he may have been the one to patch up my car muffler with an incorrect muffler. Anyhow thank goodness I had the opportunity to work with Ricky. It was a respectful experience and my long term car with sentimental value felt like it was in good hands. read more

Took my car to Fix Auto Alameda to have the passenger side of my vehicle painted to repair a large scratch across the entire side. The work was impeccable, service was great and they made everything so easy even dealing with returning my rental. Highly recommend. Ask for Art, he'll take great care of you and your vehicle! read more

From start to finish excellent service. Made my appt through my insurance company. Arrived late but was met with a greeting from like two different people. Gio was personable, efficient and professional took pics of my damage and informed me I would get texts throughout the process. The communication was great! The repair was amazing plus the detail when I picked it up. I forget the name of the girl who took my payment but she was friendly and the guy at the end when I was getting my car back very friendly and professional. I would definitely recommend the repairs and the customer service to family / friends! read more

Fix Auto Alameda - After - Body Shops Near Me - Alameda, California

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I can't praise Fix Auto Alameda enough. From the minute I met Ricky Correa and had the conversation about my damaged vehicle I was treated very professionally, courteously, and offered excellent advice about the repairs. The coordination with my insurance was efficient and with the rental car company as well. I was kept informed about the status of the repairs and when the car repairs would be completed. I am extremely happy with the repairs to the damaged areas of my car. It looks great! If I ever need to have repairs done I would not hesitate to rely on Fix Auto Alameda. Outstanding customer service. read more

I was in a car accident in January which resulted the other vehicle hitting my passenger rear end side. The damages were major (see below) and I was very, very impressed with the results of my vehicle. Fix Auto did an amazing job with repairs, paint color, and most importantly, keeping me updated with the timeline of my vehicle. Shout out to Ricardo and the team for the amazing job they did on the vehicle. There was constant communication and it was worth the two month wait. It's like nothing ever happened to the vehicle. Upon arrival, I was greeted, explained the repairs, and just an overall welcoming place. Below are before and after pictures of the work. Nothing like having your own vehicle again! read more

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Fix Auto Alameda helped fix scratches on the hood of my new car! Dylan was helpful and invited me to bring the car through at my earliest convenience. He met me and helped me within minutes of arriving. They were able to take care of the car right then so I didn't have to bring it back. The car looks good as new again. They gained a loyal local customer based on this strong first impression! read more

Excellent and precise service. Out of the bat they knew what to do just with our documents and identification they know what is the process with a couple of questions they want to know and you're set. They're very good on communication and how your vehicle is doing. The pick up process was simple and easy. All they wanted to know was last name and model and make of car. I was not able to get her name but she knew her knowledge all the way through and without hesitation. They have a deal with enterprise so you can just leave your rented car there and enterprise would pick it up and they complete the rental there for you as well. read more

Had a minor hole in my cars bumper due to getting rear ended. Took my car here and the process was smooth. Communication was excellent. The new bumper looks great! 5/5 read more

They've handled three insurance claims and one small side job for us over the years. Excellent work and communication every time. Their arrangement with Enterprise car rental was particularly appreciated. I don't like accidents (who does?) but if it happens again, they're the first choice. read more

Dylan always answered all my million questions every step of the way. All the staff at fix auto alameda are extremely helpful and service oriented . Extremely clean site location . read more

Still waiting to hear back about the gas card JS said she would send to me??? It's been over a month now and not returning or responding to my emails or call.......... read more

I can't recommend Fix Auto Alameda enough and they've just won over my business for all future auto repairs. Save yourself the time and trouble of getting ripped off by other auto repair spots and head straight here. They're honest professionals that deserve to be supported! It was the last of 3 places I was getting quotes from for a broken side mirror cap that popped off when I hit a garbage can while backing out of my garage. I could have easily glued/taped it back on myself since it was still functioning fine, but I didn't feel confident to DIY this type of job. The first place I brought it to quoted me over $1,500. Outrageous! They wanted to replace the entire mirror. The second place suggested a replacement cap... better, but I knew they still wanted to get a few hundred out of me. Clearly, I felt taken advantage of. Frustrated and disappointed, I decided to just stop by Fix Auto Alameda since it was on my way home. Extremely glad that I did. Third time is definitely a charm! Dylan was in the office when I stopped in and helped me right away. Like I had initially assumed, he said it just simply needed to be glued back and did the job right then and there. My hero! read more

Fix Auto Alameda - I stupidly hit a garbage can and broke off my side mirror cap. - Body Shops Near Me - Alameda, California

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I would like to take the time and give recognition to Fix auto, but specifically to Jennifer Sappington. I've been coming to fix auto for many years as I originally was referred to them by my insurance company. Jennifer has been my long time advisor/estimator, and whenever I am in need of any type of body work on my car, rather through insurance or just something I need done that's not Insurance related, she's always been my go to person. She's very kind and always makes time for me when I need help with an estimate. And the shop does amazing work, always looks as good as new. Fix auto truly has a great team, and to Jennifer thanks again for all your help over the years, it is always much appreciated! -Anthony A read more

Today I just my car back after a month later. While I was waiting for someone to help me get my car. I notice a staff at the corner was vaping inside the building she did not notice that a customer I was watching her. This is not right for a staff be smoking/vaping inside the building. After a few minutes later when I got my car I notice that my car was a mess inside. Didn't my item from inside was move around like the passenger seat was Leaning all the way back and some other items. My sister notice that there was a gallon of water in the back seat. I went back to the shop and spoke the person in charger. She ask me if the gallon of was mine . I said "no" I just got my car just 5 minutes car and did not notice this until my sister saw it. It seem like she did not care at all. Paint in my car was coming of from the front I show it to her and she told me this how the car came when I brought it in. She said " when a bird poops in your car and leave it for a long time the paint will wash off" I told her no this was not there when I brought the car to the shop I did not see this spot of the front of my car coming off" she them told me to come inside and she will show proof of picture that they took when they were fixing car. I was not happy with the services of this shop never again coming here again. They told me it was going to take 2 to 3 weeks and they had all the parts ready for my car. But they never did it took a month a 2 days to get my car. ​ read more

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My wife's AUDI was hit while parked - hit-and-run while parked. We decided to have the car repaired here as they took our insurance. Foundation. I'm a boomer and in the 70s and 80s, my brother was trained in auto body at trade school and we painted a few cars, motorcycles and bicycles. The short of this is that paint will not stick to a shiny surface, so you always scuff and prime. The metal body work was perfect. However, the front bumper had multiple issues. First, the little decorative air scoops fell of when I washed the car. The new bumper did not have screw holes for the parts, so I drilled holes and put my own screws in. The second issue was the paint did not stick to the replacement bumper. The new shops buy these bumpers for $150 and they are supposed to be pre-primed. If you do not 'scuff' them, the paint does not stick. Yes, I went back. The guy said they repaired only the left side - which is peeling in this photo. I bought a new bumper for $200 and will have it painted soon for another $300 and do it right. Yes, intentionally I waited years to post my pictures because I knew how bad it was going to look. The first peeling was too early and to a novice looked like road damage. read more

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I had a great experience with Fix Auto. I brought in my car for an estimate after I broke my spoiler off, and Ricky had the technicians take a look. The estimate to replace my spoiler was $1.4k, but because they wanted me to be able to drive the car back home safely, they helped me screw in the spoiler with extra clips they had, free of charge. I'll have to replace it eventually because the windshield wiper fluid is still disconnected, but for now I am very satisfied and it saved me $1.4k. Amazing service and staff! read more

I came here for insurance work on my 2018 camaro ss a racoon ran out in front of me and cracked my lower bumper and fender liner. I have farmers and they're a part of the network so I decided to use fix auto of Alameda. The work was spot on and time was 1 week and delivered on date promised. If you need quality work this place will take care of all your auto body needs. read more

Fix Auto Alameda - Voila fixed perfectly by fix auto body of alameda - Body Shops Near Me - Alameda, California

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Unfortunately I had to use their services again, however, per usual, Arthur and his team do phenomenal work, clean your car as good as new, are friendly, ethical, fair, and I appreciate them so much. I never even waste my time getting estimates from any other place, because I know Arthur not only treats his customers well, but his business and it shows. Thanks again for everything! read more

The crew at Fix Auto provided excellent customer service and daily updates on my car's progress. They also worked directly with my insurance and made everything very easy on me, which was definitely appreciated. Highly recommend! read more

I went to Fix Auto in Alameda, wondering if they could help me with some scratches and paint on my bumper. Dylan Lazo was AMAZING..... He came out and removed the paint on my bumper so it looked almost perfect! Which was perfect for me..... as my car is several years old. I asked how much I owed and he said.... 'nothing.... I was happy to help.' How often does this happen? Never!!! Thank you Dylan and Fix Auto.... I will be back again and again. Susan read more

I brushed the passenger side of our Subaru against a post as I was turning into a tight parking space so the door had to be removed and replaced, then painted. At first I submitted photos for an email estimate, but when I took it in, Kyle reduced the estimate. After the work was finished, the actual price was even a little lower because they had found a Subaru door at a cheaper supplier. Kyle was great at keeping us informed of the progress, at least every other day. We got the car back on Tuesday and it looks like new! read more

What can I not say about this place? I've been coming to this shop for quite some time and I never had a bad experience. The customer service is always A1 and on point. They keep you in the loop every step of the way and make sure that the vehicle is back to its original manner. When people ask, I refer Fix Auto for all your cars needs. They're all good but Dylan is my fav. read more

Neighbor backed into my 2005 Prius causing left rear damage. Her insurance gave me a few auto repair places to choose from and I picked Fix Auto. So glad I did! Jennifer was very helpful, responsive and got back to me quickly regarding the estimate. Jose was kind and even suggested I use the Enterprise around the corner vs. the one I reserved with on 98th in Oakland. Bella also at the front desk offered help with the paperwork and friendly smile. Now, the car. The Bumper is BRAND NEW, beautiful and shining. Got in the car...WHAT!?! Did they detail this thing??? Clean, smelled good and I think I saw some sparkles** The tires Armored up and shining! They even recovered a lost token clip that fell in the Bermuda Triangle Hole in the center console. Did I say, XANADU yet? How about, 'WOW", Viola, EUREKA!! I am still smiling when I get in the car and I picked it up on the 7th ~ my birthday ~ Happy Birthday to me and thanks again crew and staff at FIX AUTO ~ Danke! read more

I took my 2011 Prius to Arthur and Gio at Fix Auto recently. I had a gaping hole in the front bumper. They changed the bumper and painted it very well to look exactly same as the car. Apparently as the car was being moved from one to the other space in the workshop, their mechanic ended up scratching the backdoor. Gio and Arthur spoke to me and apologized for the same. They took two additional days and fixed it very well. In fact, they even fixed a few old scratches on the body during those two additional days. They are pretty busy. One thing they can perhaps do better is to call the customers back with timely updates. read more

This review is over do. Excellent Service, excellent work, timely appointments and great follow through. I've taken my VW Van there twice for body work. They just did some custom window for my Mercedes Sprinter-I'm super happy. So hard to find companies that do great work and stand behind their product. Dylan is a professional he has helped me the 3 times I've been there-nothing but praise. Keep up the good work. Thanks read more

Fix Auto Alameda - Newly Installed windows - Body Shops Near Me - Alameda, California

This place was recommended by AAA because per my request of the proximity to my home. Someone ran a red light and smashed into the driver's side front fender of my car. I went into the shop after my car was towed to sign papers. Was first greeted well on the phone then when I parked my rental car and again when I entered this clean well maintained shop. The are undergoing a name change from "Alameda Collision Repair". Great logo and Kyle Luman has been in my vehicle and personally inspected it. He even considerately asked if I needed to get anything out of the car. So far excellent customer service. It's all in the attitude. More after my car is repaired, I have a great deal of confidence. Plus they had coffee and candy and Kyle gave me his card in case I had questions. read more

Fix Auto Alameda - After the accident, before the repair. - Body Shops Near Me - Alameda, California

My car was dropped off on June 11th for damage from a deer and for a stolen catalytic converter among a few other collateral repairs. This was a Geico Claim. As far as I know things are went well with those repairs but the car was running a little rough on my way home. I am having my car evaluated by a AAA shop to check their work. I am very skeptical. I'll update the shops evaluation when I get my car back. When I picked up the car from Fix the key would not turn. It took me and an associate a few minutes to get it to turn over. I tried then he tried and it worked. Then I drove ten minutes to a grocery store. It took me an additional 20 minutes to get it to turn over again. Once I got home I tried to turn it over and nothing happened. In a very nice way they are claiming that this is not their problem. I highly object as this was not a problem when it is dropped off. Additionally, my jack and my tire cover are missing. They claimed it wasn't on the car on the way in. I have a picture attached to prove them wrong at least I have a pic of the tire cover as the car was towed from my house. I caught them in a lie regarding my tire cover. read more

Fix Auto Alameda - Look closely you can see the tire cover on the car that they claim did not come with the car. Tow Truck went directly to Fix. - Body Shops Near Me - Alameda, California

My car got was sent to this location when someone rear ended my car really bad. The damage was expensive and they were at fault so their insurance covered everything. The moment my car was towed to their location it was taking care of in the best care possible. The staff contacted me immediately and explained everything to me and the coverage and what will be done to my car and the costs. I was informed about every detail done to my car in which I appreciate because they are a very communicative staff. My car was done within a 2 weeks time and they also detailed for me at pick up. I would recommend this location due to the staff being very respectful, helpful and informative. Bring these people business they deserve it. read more

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Fix Auto went above and beyond for me! They not only did a great job with my repair (an insurance claim) but they also offered to take care of some other minor damage (some minor scratches on my doors) for free. I can't recommend them enough! Thank you Jennifer & Fix Auto! read more

Fix Auto Alameda - Body Shops Near Me - Alameda, California

If you are ever in a bond- GO HERE! Jennifer is the most amazing liaison between you and your insurance! She definitely knows what she is doing! I've had some really hairy situations and Jennifer helped me get through them with her knowledge of industry. My car has always looked fantastic after dealing with her- and they really detail your ride out after they've fixed your car like new She is the one to ho to when you have ANY issue with your car. I can't say enough positive things about this business- especially when things are not ideal thdry male you feel better and I TRUST her and FOX AUTO- which is hard to say about most body shops. You won't be dissatisfied! read more