Please don't take your family, hella unstaffed and mangers are lazy as hell ,slow service food come out late and waite staff don't come back to check on customer or see if u need anything Just No read more

the service is terrible and it takes so long for the food to arrive. i hate this place so much. read more

Chili's - NO FOOD. - Tex-Mex Near Me - Smyrna, Tennessee

I showed up at 6:25 for a 6:28 - 6:43 estimate to be seated. The restaurant was 75% empty and I was told it would be 45 minutes due to a lack of employees. read more

We left before we ordered due to the RUDE WAITRESS. We obviously were not meant to eat here today. So to Logan's we went.

Always great food here and the service is always on point! So glad this location isn't far from me

I've been waiting with my family 45 minutes and then they tell me I have to wait another 45 minutes ! If your going to open a restaurant have good costumers service if you don't good have good professional service CLOSE THE DOORS AND MAKE IT BETTER !!! BAD SERVICE MADE MY FAMILY STARVE !!! DONT GO TO CHILI'S !! read more

No stars for horrible service but I had to click something. Sunday, we came to just order take out. They were closed inside, but the sign on the front door said you could call and order until 8 pm. It was 6:57pm when we called and are told we are closed. Three times she said they were closed. But your sign says you can order until 8. Nope! Not taking your order. We are closed. This is absolutely ridiculous. I understand all the COVID problems and not having enough staff and even being closed. But to not take my order when you are supposed to!? Not cool, Chilis in Smyrna. Not cool at all. We then had to go to Murfreesboro. We had a giftcard and needed to use it. read more

Went to have lunch here today. Walked in and waited several minutes before someone even acknowledged us. Then a girl walks up & says it will be a 20 minute wait because they are expecting a party of 36. What?! I guess if you have a large party coming, they take precedence over anyone else coming in. We left. After reading these reviews, we won't be back. read more

HORRIBLE SERVICE AND ATTITUDES! I've been here a few times and have had excellent service from Nuni she's great! But yesterday when we went we had a different server, and we had a horrible experience! First off our food order was taken wrong which wasn't a big deal until she got an attitude because of the mistake SHE made. Secondly, our check came out and was completely wrong, we tried explaining what was wrong and what needed to be taken off but instead of admitting her faults and correcting it she had an attitude! It took about 4 times for us to finally get the checks right! And because she knew she was wrong, she avoided us and didn't even apologize! Just horrible service! I think it would be best if you went when it isn't busy, because obviously they can't handle a crowd which is fine but you need to know your limits! Staff definitely needs to work on customer service skills! read more

First time here...last time here. We had to wait almost 10 mins for a table that wasn't even clean. Had to ask for it to be cleaned. Got our appetizer then had to ask for silverware and napkins. Grrr!! Main course was messed up and the correction was less than wonderful. Sat almost 10 min with an empty glass before it got refilled with more watered down sweet tea. Very low staffed and service was awful. I don't normally complain but this one will be the exception. read more

Chili's - Does this look like a full order of anything ???? - Tex-Mex Near Me - Smyrna, Tennessee

This is a pathetic location. They had lots of wait staff and open tables but they're so so slow. We waited 15 mins on a Sat!! You're supposed to be rolling over, cleaning and getting customers in- fast!! It's the weekend!! Luckily we had a great waitress ( African American) sorry can't remember her name but she waited the back session by the bathroom- she was friendly, fast and cleaned ( swept, dirty dishes) her section as she waited for more customers! She even got extra oj for my picky son!! She turned our bad night into a pleasurable one. This establishment is going down hill so fast and something got to give! And that arrogant tall non smiling bartender- ugh! What a piece !! Let's clean this place and revive it to its old glory!! read more

My friends and I went here on Saturday around 7ish and surprisingly it wasn't that busy. We all ordered drinks which was very nice. I had the Blueberry Pineapple Margarita and it was delicious, drank it up before my food arrived. One friend had the fresh bowls or whatever it's called and it had big chunks of grilled chicken, one had boneless wings which looked yummy, and I had the Texas cheese fries which was tasty. Wasn't anything special about the food. It was average. Service was poor, though. Our waitress Haley only came around twice and that was after the food just arrived and to give us our tickets. I understand that they make a living off of tips, but if you're wanting a 18-20% you're going to have to work for it. I'm going going to hand money over just because you took my order. Murfreesboro Chili's usually has great service, those people really know how to take care of their customers. read more

Guys. This place is just awful. Ok first off, it is a Chilis and that has a whole host of problems like the over-bloated menu, "fried" as accessory, and general "American" dining experience. Here, American means diabetes. But, look if you walk into a Chili's you know what you are getting. I'm not here to whine about how Chili's isn't up to my foodie palate. The problem with this Chilis is every time I eat here I leave doubting America's ability to maintain its position as a global power in the face of our collective obvious and unrelenting apathy and mediocrity. The service at this location is astoundingly bad. So bad. 8 people; 6 messed up orders. There's a machine that does checks for you but yet it still takes 35 min to pay and leave. Slow refills, missing items, waiting for everything, slow, slow slow. When a coworker wants to eat here I have to either pass or move a meeting because there is no way to get out of this particular layer of hell in less than two hours. I regret the decision to come here every. single. time. Yet, I return to push the rock up the hill once again. Despair. read more

Probably the worst restaurant on the little strip in Smyrna. Food is a hit and miss but usually good. Service is TERRIBLE!! I complained to corporate after my third bad service visit and received a free meal. When I returned ton gibe them another chance the service was worse than before. They just don't seem to care! read more

If it weren't for the awesome servers in the bar area, this would have been a 1-star review! Our group of 6 was seated immediately upon arriving. But that was basically it. We waited for nearly 5 minutes to be greeted by a server. We saw one wipe off a table, then walk right past us. We saw another drop off plates at another table, then walk right past us. The hostess sat another table, then walked right past us. That table was greeted by a server, who then walked right past us. We were hungry, and already here, so we decided to move to the bar area. As we walked past the hostess, we thought it would be nice of us to let her know we were relocating so she could seat the tables we were just at. As we told her this, she barely acknowledged us by not even looking up. "Okay" was all we got. Irritated, we decided to explain why we were moving: because no one had even stopped by in our 5 minutes of sitting there. She still didn't look up; instead, she greeted a couple behind us and sat them. At the cocktail area, we moved a couple tables to accommodate us all. Before we even sat down, the server greeted us and said she'd be a couple minutes before she could take our orders. That was more than anyone else had done for us! We put in our orders and got them in a timely manner. One was botched, but our server was quick to get it corrected! read more

Generally speaking, I love Chili's. There's always something there that I am in the mood for. Their honey-chipotle chicken fingers are my favorite and my boyfriend and I can never say no to the chocolate molten lava cake. As far as this particular location is concerned, I've never had any problems. The service is always good (not great but never irritating). The food always tastes great and I've never had to send anything back. It's as clean as a chain restaurant can get, too. The only warning I have is that it gets busy! If you're going at peak dinner hours, prepare to wait! read more

Oh my what a wonderful experience. Kayla our server was attentive, knowledgeable and so much fun. We will be back again and again when in town. She helped us with our order and when I read the discount wrong she brought the manager over and she hooked us up. They should by her a house or something. read more

I wish I could leave a zero star review. EVERY SINGLE TIME we have come here, they have closed early! We walk in today at 8:20, the sign on the door says "closing at 9." Hostess comes up and says "oh we're not seating any more people. It's last call." Okay, but your unprofessional, crooked taped up sign on the door says you're still open until 9. When you google this location, they state they're open until 11! This has happened to us MULTIPLE times. If you don't want to work, just permanently close already. read more

This review is for all the Chillis I've been to since I moved to Nashville.... Chilli's used to be a cool spot with good food but the changes have really brought the quality of their food wayyyy down in my opinion. The buns for the burgers are always hard or cold, I haven't received an order of hot fresh fries on NONE of my visits, my burgers are always cold just mediocre all way round. I hate the changes to the menu like where the heck are the ribs they used to serve with the garlic bread and mashed potatoes?!? ARgggggg!!! I used to love Chilli's!!! Yes I will return in about a year or just for drinks n appetizer... read more

So, after writing the review, Chili's social media team reached out to me via Facebook and Twitter. They assured me that they were going to look into things and that they'd notify the store manager, blah blah blah. I got an email a week or so later telling me that they were going to offer me a meal voucher to make up for the bad experience. A week or two after that, I got a letter in the mail. It had $25 worth of vouchers good to use for my next visit. Sadly, the meal that was totally botched was more than $25. The least they could have done was to reimburse me for the actual amount that I paid. I tore up the vouchers and threw them in the trash. I will never step foot in this chili's again. read more

When one of my girlfriends suggested Chili's, I silently groaned to myself & grumbled to my husband. It's hard to get excited about most chain restaurants - average food, average service & average atmosphere. Chili's is no exception. My girlfriends & I have an agreement, though - when it's your birthday, you get to pick the restaurant. I've know them for over 20 yrs. & have diligently attempted to get them to venture out, try new food & restaurants - sadly, to no avail. I still LOVE them, just not their tastes in food. That being said, we still had fun getting together for the evening. So, on to our dinner. We ordered the obligatory chips & salsa for a start. The chips were fresh & crisply but extremely salty. The salsa was forgettable. It was 2 for 1 margaritas during happy hour. They were mostly mix with very little tequila. I resorted to ordering a shot on the side to mix into my drinks so they would at least taste like a margarita! For entrees we ordered the Cajun Chicken pasta (at a Tex-Mex restaurant - I'm confused), the Margarita Fresh Mex bowl & the California Grilled Chicken flatbread. My friend who ordered the pasta, seemed to really enjoy it - large bowl with plenty of chicken in a creamy alfredo sauce. The Fresh Mex bowl looked like it was 3/4 rice - she ate less than 1/2 of her entrée. The flatbread, according to the description, was supposed to have bacon & avocado - neither of which I saw in the final dish. It tasted OK, but I would not order it again. Our server, Haley, was very attentive & didn't seem to mind us staying for almost 3 hours. Could have been because there were only about 8 other tables in the entire restaurant. She asked if we were celebrating a birthday & brought a free ice cream sundae. She even joined in when we sang happy birthday (not something I would have done in a crowded place). Along this corridor of Smyrna, there are at least 10 casual dining chain concepts. Chili's has a lot of competition for diners. read more

Always good for a quick affordable lunch. You can get in and out and the food is always cons istent. Bring your lunch crew!

I haven't been to a Chili's in years since I moved to DC where they don't have them. They have really updated the interior at this location and it's really modern. The interior was also clean. I really liked the tablets at the tables where you can check yourself out quickly and it had tons of games for the kids in our party to play. The food was really good. I had the sour cream enchiladas and they were fantastic as we're the beans and rice that came with it. The menu has tons of stuff I never remember them having but if they are as good as the enchiladas I'll be going back to try them out. Our server was very attentive and was able to split up our large parties check with no problem, She saw to our needs quickly and was very friendly. I will be going back in future. read more

I have gone twice with my boyfriend and everytime I went the food and service were good. Also since COVID is still happening they are taking the necessary precautions to prevent spreading. read more

This is hands down the worst Chili's in the region. The service is about as bad as it gets. Assuming you can eve get your server to come to the table. Our last visit we finally just got up and went to another restaurant because we sat for so long. read more

TL;DR this was NOT a good experience. While the atmosphere and waitress were nice, the food was the exact opposite. I ordered a 6oz steak, medium rare, with steamed broccoli and loaded mashed potatoes. What I got was a 4oz steak, cooked medium, with microwaved broccoli that was seasoned to hell and back, and mashed potatoes with cheese, also seasoned to hell. The only enjoyable part of the meal was the garlic butter that was put TO THE SIDE of the steak. Everything is overpriced as well, this was about $14. Every appetizer is at least $7. Protip: If you want good food, dress up real nice and go by yourself. They will think you're a food critic and go above and beyond to please you. Or you could go somewhere else and pay less for better food. read more

Not sure why we thought things would've changed here over the last year but it actually got worse. Server saying of the day, "I'm so sorry". Even got served undercooked chicken, raw in the middle, and still charged me. Horrible service!!! read more

Service is always terrible. Food is mediocre. The wait times are a huge lie. We wont be going back. Used to he my favorite restaurant.

Ordered to go from here tonight. It was so good. We haven't had Chili's in a while but last time we ate there it was really good too! We shared the bacon burger and the Cajun pasta. Both were very tasty. My favorite thing that we ordered was the fresh guacamole! read more

Decent food, but don't bother with To-Go. They are consistently under-staffed and rarely have the food ready even close to when it's supposed to be ready. read more

Worst experience ever. Waitress would not check in on us and decided to lose an order AS WELL AS we found her hair in our CHIPS! But on a good note the manager was great and made things much better. But still, don't hire lazy people that don't want to do their job. read more

Absolutely horrible food. Paid $16 for a chicken fajita platter that couldn't possibly have contained more than 6 oz. of chicken. The little platter that included fajita condiments must have been prepared that morning or the night before....old, brown guacamole, wilted tomatoes and stale/hard cheese. I haven't eaten at a Chili's in probably 10 years. Tonight served as a good reminder. This memory will probably last me another 10. Bartender was attentive to my need for more drinks, but never asked me if I enjoyed my dinner. FAIL read more

Service was ok, I ordered smoked wings(they are NOT SMOKED) simply baked or fried with no seasoning. Main course was brisket and the sausage, had to send it back to be reheated, brisket was room temp. read more

I strongly urge HIGH ranking for this restaurant due to it's service, cookie skillet, and overall atmosphere. My friends and I attended a Model United Nations Conference in the area, meaning we didn't have much time to eat. Our waiter effectively sat us upon entering, even with the other 30 kids in line. We were very happy when they promptly brought us our food and checks. Go To Chilli's! I now yield my time to the Yelp. read more

i ate here on a road trip and have been trying to contact the restaurant for a week to see if my wallet was left here. would not recommend.

After visiting Chili's on this evening my service was absolutely awful. I had to wait for an hour before I received my food and remind you that they are serving at 50 capacity. I also had to complain to the manager not once but twice about the server Melissa and the kitchen staff. I will not be patronizing them again, when I'm in town visiting. I was not the only customer that the server messed up our order. On a scale of 1-10 I give the service and food a 2. read more

Nothing like getting cold takeout food. I guess the new standard for service is really low.

We went on a Friday night 5:00. The waitress was pleasant and attentive to begin with. I ordered a black bean burger, plain with a side of guacamole and broccoli. When it came there was cheese on the burger only the kitchen had flipped it over thinking I wouldn't notice. I sent it back to be made with no cheese. We asked the waitress if she could check on the burger because about 15 minutes had passed. She became irritated with us because of this and quit stopping by our table for drink refills. The burger finally came back out after 20 minutes without the broccoli. The broccoli came out 5 minutes later. By the time my food came out, all the people in our had finished 10 minutes prior. I asked two different workers before he came to our table. The manager was the most helpful and courteous and did comp our meal but the damage was already done. He should read the reviews and get his team to be more attentive. The restaurants need to remember how many choices are in the area and that the customers are paying them for eating there. We will not be back to this Chili's. read more

In terms of service, this place has gone down hill since I last visited a few years ago. It takes 10 minutes to be greeted on a Sunday afternoon. Also, to-go? More like too-slow. I placed an order online for pickup, and I got there a few minutes late, but it should have been fine. Nope. Again, it took several minutes for anyone to approach the to-go counter. Several servers glanced at us, as they passed, but just ignored us for the bar patrons. When someone finally came to take our payment, the food wasn't even ready. I would not recommend trying to order any food to go from here unless your boss is okay with you clocking in late. I had half a mind to walk out, but they came to the counter just in time. read more

It took me 52 minutes to get a tripple dipper. I FOUND the management and let him know how long I had been waiting he was very nonchalant about the situation although he did get my food out. Thats the reason for the two stars read more