Went with my friend a couple months ago, waitress was great to us, food was fantastic, got the ribs and they were nice and fresh. Overall great service and food. Za did not affect any of the experience. The environment isn't the worst but it's Shelbyville so they can't help it. Been to this chilis for a couple years now and they have never failed to give me a great meal. read more

Our waitress was amazing and good was great! We will be back again soon. I totally recommend this Chilis!

I've been coming to this location for 20 years now. The amount of time I have lived in Shelbyville. Never had a complaint or problem until recently. I had food splattered on me by a server who dropped a tray of food on the floor next to me and shattered the dishes. I didn't make a big deal to not add to the chaos that was going on. When I spoke to the manager about it she just dismissed me like if I had never been there before. I reached out to Chilli's but they have yet to reply. I will not be going back. read more

When we started out one server began cursing the hostess about she didn't want any more tables. She also made the hostess cry. So glad our party of 5 sat down with the very sweet server we did. The food was mediocre at best. I wanted to try the Nashville Hot mozzarella. They brought out the regular (which I should've kept in hindsight).. the hot mozerella was greasy and lacked hotness.. We then got our main entrees and to be honest mine was good (Cajun pasta) until I found the hair mixed in. They took my pasta off which really was no savings because I got the 3 for $16.99. I ended up paying over $6 for a cup of soup and over $3 for sweet tea. Definitely would not go back here. read more

No wait seating today for a late rainy day lunch with friendly happy staff. Took our drink and appetizer orders immediately with suggestions for tasty meals. Dreary weather but great atmosphere inside to go with delicious meals. Thanks for today! read more

We arrived before 5 pm, there was a couple of people standing there waiting to be seated but nobody there to seat them. After about 5 minutes someone came up and seated them then came back and just pointed to the bar area and told us to sit where ever we wanted. Heck we could have sat down 10 minutes prior to that if I would have know that. Waitress came over promptly took our drink order. Drinks arrived, mine came from the bar but it was delivered before my wife's lemonade. Her lemonade looked like just plain water and when she tasted it that's what it was. We had the waitress bring over another glass that was correct. My wife had the triple dipper for her meal and I had the Ribeye surf and turf. The wife's triple dipper was ok but as she stated it was just average. My Ribeye and Shrimp were bathed in garlic, my medium steak was well in some spots and well done in the others. There was absolutely no way that the cook or chef had any clue what so ever on what a medium steak was. The flavor of my total meal was completely overpowered by the amount of garlic that they used on the steak and on the shrimp. The only thing that didn't have garlic on them was the loaded garlic mashed potatoes. When I asked for the check, I was directed to the electronics on the table to pay my bill. When I saw how much it was, the first thought that I had was the quality of the food did not warrant the price. The place was clean and well lite, but understaffed. I have probably ate my last meal at Chili's. It's pricing does not represent the quality of food, it represents the lack of quality in my opinion. read more

Terrible service, not appealing environment, food unacceptable I don't ever want to eat there again read more

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We try and eat here once a week. They pretty much know our drink order now. The food is always hot and fresh. Customer Service is wonderful. Give them a try read more

We have eaten here several times in the last few months. The service has always been great and also the food has been great. I don't know if there is new management or what, but these negative reviews from the past do not describe this restaurant now. read more

Awful. Horrible. Food, service, 'regulars' - horrible. Couldn't wait to get out of there. Lowest of the low in every category. read more

Chili's - Blasting music on his phone in bar. - Bars Near Me - Shelbyville, Tennessee

The ambiance is good. The server was attentive and the food was good. We came between lunch and dinner so we didn't have to wait long for our food read more

Chili's - Smokehouse combo - Bars Near Me - Shelbyville, Tennessee

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Great service, our server was able to recommend items we inquired about, and the food came out quickly and tasted great. The restaurant was clean, our drinks came out quickly, and i also like that you can pay at the table rather than having to wait on your server if it's busy. They always have specials going on, too. read more

Chili's - Caribbean salad with grilled chicken - Bars Near Me - Shelbyville, Tennessee

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I went to this Chili's today (Sunday) at about 1:15 p.m. The hostess, (Caitland) was very nice. I asked her for a booth and she seated me in the bar. The bartender, became my server. She asked me what I wanted to drink and I ordered an unsweet tea with lemon. Once she brought me my tea the server asked if I was ready to order. I said not yet please give me a few minutes. Once I decided what I wanted to eat I waited and waited and waited and no one came to take my order. I finally asked the hostess if someone would take my order. The bartender took my order. Once I received my order I soon ran out of tea and I waited and waited for a refill. Finally, when the hostess walked by, I asker her for a refill. The food was okay but the service was horrible. read more

Went for diner tonight and it was absolutely horrible. Service was terrible food was just as bad. Ordered our food and waited and waited and waited some more. We waited for over 30 minutes for our dinner. They weren't busy at all. Several empty tables. Once we were finished trying to eat what was ordered we were once again waiting and waiting and waiting some more just to try and pay for our order. Definitely not worth the trip and probably won't be going back. Very disappointed. read more

Hostess was taking over 10 minutes to get you seated with no one in line and open tables. Also she was busting tables while other staff walking around. Server was not attending or taking orders and no eye contact when doing so. Food took over an hour that was cold and old tasting. Three items, no alcohol and cost $71 for crap. Do not waste your time or money. read more

Came with a group. Received quick freindly service. All staff was super friendly. Food came out quickly and food was delicious. Highly recommended. read more

This is a decent Chili's, but it's definitely not the best. However, in Shelbyville there are obviously not a lot of good options when it comes to exciting restaurants. We came here for a lunch on my daughter's 5th birthday, and it was not too disappointing. However, we had a bad waitress that didn't seem to remember anything we had said. I mentioned to her that it was our daughter's birthday, and please bring out a dessert for her. However, the waitress seemed to always be in a hurry and didn't seem to listen to what we were saying. I even tried to ask her again to bring my daughter a small dessert, but she was literally walking away as I was trying to talk to her. Overall, the food was pretty good, and I would come back here again in the future. However, it was a bit disappointing to have a bad waitress that almost ruined a very special day, for no apparent reason at all. read more

Chili's - Boneless chicken wings, French fries - Bars Near Me - Shelbyville, Tennessee

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We went in tonight at 9:10 and they close at 10. We ordered as soon as we got in there and we order the bottomless soup, salad, and chips. We were told we couldn't get that because it's only during lunch time which we know but have had a conversation with the general manager before and she said we could order that and she had no problems with it. Tonight however the server had to ask the GM and she came to our table and said the bottomless was being removed from the menu in September and she wanted to let us know so we wouldn't think the servers were lying to us. I asked can we still get the bottomless tonight and she said yes but this is the last time. They closed the kitchen at 930 so we couldn't get bottomless after we were told we could. They couldn't even make a Caesar salad because they put it all up. The had all of the tvs off and another gentleman complained as well. The Air was not on. If closing time is 10 they shouldn't be rushing people at 930. Tonight was it for me. I have given them so many chances ....... Shelbyville TN is the worst chilis I've ever been to. Always dirty, SLOW service, and rude managers. read more

I really Chili's's in the south. 2 for one drinks and free chips and salsa if you eat in the bar area. There is very good service at this location. Friendly and attentave if you drink adult beverages prices are great. I love the burger sliders (big mouth bites) my wife loves the soups and salads. This facility is clean and well run. read more

My favorite is the endless soup and salad, but I haven't had anything bad there! Great service and seating.

They manage to screw up our orders every time. The food is usually good, they just never get the orders right. Service is usually a bit below average. They keep changing the menu and usually manage to take my favorite items off. Disappointing. We only come here because there's not many other choices in Shelbyville. read more

Food is just ok. Used pick up. On two seperate occasions the orders were wrong. Called an uninterested manager that evening and he said they would refund the money but never did! And they were pretty rude. Seemed no effort put into the food or the customer service especially. Wouldn't recommend the shelbyville location for take out read more

One ribeye was dry but another party member ribeye was good. (No longer have 'skillet' potatoes, which is disappointing as they were delicious) 'Fajitas were tough, unseasoned, rice undercooked and black beans fresh from can with no seasoning at all', another party member said. He didn't like them at all. Another had pasta with chicken and said it was good and creamy. Chocolate cookie was delicious! They said they were cutting down in menu items soon, which maybe a good thing so they can really season and serve a few good items than a lot of items which aren't as good as they could be. Waitress was very nice and attentive and well deserving of a 20% tip.... read more

I called ahead on Labor Day to ensure they were open when they said they were open till 10 pm for dine in. We drove there and arrive before 9 and the rude hostess told us they are not seating customers and out of food. Basically she's lazy and they don't want to work and to close early. Shutting off the parking lot lights as we walked out. What's frustrating is that I called first to ask. In this town there are not a lot of choices and this Chili's service was horrible. read more

This restaurant is horrible!! The salsa was like a bowl of tomato juice, not salsa. Asked the waitress about it and was told 'that's how they make." Poor fit a Mexican restaurant. The onion petals were overdone, bordering on burned. Asked waitress for new ones; never got them. Ordered butter with my broccoli; never got it. Was seated in the bar area even though I asked for the dining room; was re-directed to the bar anyway. Should have left at that moment. The bar was filthy! Pour people who were drinking from there. I am sooo done with this Chili's!! read more

I have went to this Chilis for years and here recently something has changed. We went last night, and I had previously ordered our to-go order. We had arrived about an hour after we had placed the order and had to wait another 45 minutes to get the food. When we got home we ate the food for supper and went straight to bed. This morning we had gotten food poisoning. The whole first half of our morning we were both throwing up and other very disgusting things. I will not be visiting again because this is the second time it has happened in a 2 month period. read more

We have attempted to dine at the Chili's in Shelbyville 3 times in the last 6 weeks. Today I even went to the app and Join The Wait list. Stated 21 minute wait. Arrived at restaurant and was told by the host wait was 45 minutes. He first said short handed in Kitchen. I asked you mean after we are seated approximately 45 to receive our meal. He said yes, then preceded to tell me 45 minutes to get seated, then the wait for your meal. I asked for a manager. Empty tables everywhere. She said our seating was 45 minutes that they have issues with the app. People leaving left and right. DO NOT go to Chili's in Shelbyville EVER. read more

Terrible service! Waited for 30 minutes to get our drink, when they were finally brought to the table, they were wrong and had to wait another 10 min to get the right thing. Waitress never returned to take care of our table and we had to walk around restaurant to find someone to help us. Would not recommend. read more

They have really let things go. Got a steak supposed to be cooked medium well was dripping with blood and still cold. Wife order chicken and fries and they just threw it in a container on top of each other and was cold. I usually love chili's but this is very disappointing and not the first time. read more

Facility: I walked in right behind another group - it took about 5 or so minutes before anyone even greeted us. There was nobody at the hostess stand and employees were just walking around not paying any attention to us. The restaurant had a lot of dirty tables. This was around 2:00 on a Sunday and staff again was just walking by tables not worrying about them being dirty. The Food: I started with the usual chips and salsa. I mean it's bottomless so why not. Well the chips were rough. Super greasy. Like bad! The salsa was cold - like had pieces of ice in it. No idea what temperature salsa freezes but this Chilis figured it out. I ordered the prime rib tacos - I'm pretty sure the meat was not prime rib. It looked more like chuck stew meat. Overall this is pretty below average for a Chilis - even the service left a lot to be desired (I had to ask for napkins and refills - that's right they brought me silverware but no napkins). read more

Not to bad, love the honey chipotle chicken and the corn on the cob is really good for a chain restraunt. Ribs are good and my son loves the shrimp tacos. The service can be iffy, they have some really good waitresses and some that should find another line of work. My main complaint is to please set the temperature to make the customer's comfortable instead of the cooks. Freezing!!! read more

I have eaten at several chili establishments. Every time I eat at the Shelbyville location I have gotten sick. I am a strict vegan so if I get meat, dairy, or eggs in my food it makes me very sick. The last time I ate at the chili's in Shelbyville I only got chips, guacamole, and salsa. By the time I made it home I was sick. I called the manager at chili's and asked how they fry their chips. They fry all foods in the same fryer so if you have any sort of allergens don't eat at that location. When I brought up allergens all the manager would tell me is that there is a disclaimer on the menu. They obviously aren't going to make eating there easier for customers. read more

One of the best places to eat in Shelbyville! Always fresh and hot food with great service. I've never had a long wait either. You can't go wrong picking this restaurant. They also have low fat choices on the menu. read more

Long wait time and horrible waitress. The host was very awkward and didn't seem to know what he was doing. I will definitely be going to the Murfreesboro location instead. read more

I will never return. I'be been a loyal customer and appreciated the staff by tipping 50% or more. The current management must be clueless, the waitlist system is a cluster. read more

Understand Friday evening, service slow, food barely met health standards for temperature. Had to ask for order to be completed. When offered desert, several items were not available, made selection and a period of time later we're told those selections were not available. Had to ask twice.dor check to be corrected by deleting the deaerts read more

The last three times, they messed up my order. They ration the ice so the drinks are room temp and good luck getting a refill. All the food tastes about the same. Their either understaffed or just the wrong staff. If possible go somewhere else. read more

The bartender Alec is amazing. Super friendly, and went above and beyond to make sure our visit was perfect. Visiting Tennessee from Florida & it was nice to have such a great experience 10 outtta would drink/eat here again read more

have been eating there for about 3 years and had a lot of just ok experiences food wise but the people working servers hostess and bartenders made it worth the issues. but have had 2 issues with in the last 2 weeks one day I called and were tore they were open and got there and was Told the Manager had decided to close due to he just fired some employees for siding with a customer over him. went a 2nd time on Sunday was sitting at the Bar along with other people at bar and high tops around bar. the Resturant closes at 8 at 8:05 while some people were still waiting on food he Turns off all there TVs and has employees not refill any drinks or anything due that they were now closed and he was in Charge Three were people who had been there for over 30 min waiting on food still with out it and could not get refills or drinks. He said it was company policy. so what is the correct answer read more

Checked in on the app before we left to head up there and it was a15-20 minute wait. No big deal. Got there and was told it would be another 30 minutes to be seated. Noticed a sign on the door that they wouldn't serve parties more than 4. We were a party of 4 with a baby that needed a high chair. They were only seated people in the bar area. We decided we would wait the 30 minutes. Then the hostess came back to us and said that the manager said that we couldn't be served because we had a baby that needed a high chair in our party. EXCUSE ME? A baby! We could not be served because we had a baby in our party! How freaking sad is that? I spend a lot money every week at the place and have never complained even though something is wrong with every order. I am beyond dissatisfied and disappointed at this restaurant. If you are so short handed that you have to limit seating, then close the doors and do take out only. This has been done several times a week I have noticed, but the customer service and being turned away will get you no customers. So upset and will not be back! read more