waiters were nice also had dem Baby back baby back baby back CHILIS BABY BACK RIBS BARBEQUE SAUCE!!!

This review is mostly for Jesse, one of the managers at this location. My family and I have been coming here for years and we are usually happy with the food and service we receive. There are hiccups once in a while, however, for example on today's order when the side of mash was missed on one of our entrees. I didn't really want to bother, but hey it's my hard-earned money. I spoke to Jesse and was immediately impressed by his amiable, attentive, and friendly demeanor. He didn't brush me off or try to make me come back to the restaurant. He offered two or three reasonable solutions, which tells me he knows how to handle these situations as any good manager should. The rest of our meal was great, and the service received was outstanding. Will be back. 4 stars for food, 5 for service. read more

Service was really slow, and we had to remind her about drinks we ordered multiple times. Food took long time to arrive and some of our portions were extra salty and some lacked spices all together. read more

You know what, I like Chili's and I'm not afraid to admit it. Maybe it's because I grew up near Tyler, Texas where my parents would occasionally take me to the local Chili's there in the 80's, or maybe it's because Chili's is the only place I've found near San Francisco where I can get a decent chicken fried steak. Whatever the reason, I find the quality of their food to be consistently above average in the context of a massive international casual dining chain. Because of this, I decided to stop by this Chili's for lunch since I was in the area last week. The chicken fried steak was thinner than it used to be (different supplier perhaps), but other than that everything was exactly how I remembered. The waiter was efficient, and even brought a copy of the bill half way through the meal just in case I was in a hurry, which was greatly appreciated on a workday lunch. Sure, it's not local, and it sure as hell isn't healthy, but what's not to love about chips & salsa, a decent chicken fried steak, and a cold beer at a decent price? read more

Really bad service. The waiter would ask the next table how was everything but neglected asking us for refills etc. I sensed some discrimination. In fact, both waitress had similar attitude. A friend told us that it's always like this. At the end when we asked for the bill she just threw it on the table and continued walking. i guess management doesn't make improvements even though they will acknowledge posts because service continues to be bad. read more

This place is a Gem. This place is perfect for game nights they go a full bar and large TV to watch the game. The servers are wonderful. And most of all they offer a full array of menus and great prices. read more

See all

Went for lunch and all three of us had the lunch specials. The soup and salad special with refillable chips and salsa, double burger with soup and drink, and the fried chicken breast on a bun with fries, side salad and drink. All give you a lot of food for the price, and it is a very decent variety. The one issue was the enchilada soup was laden with too much salt. Would definitely return for a good budget lunch. read more

Not sure how any place can be so horrible at Togo food. They are almost as bad as BJ down the block. That place take the cake but Chili's is not far behind. Their food is decent so don't get me wrong but horrible at packing. They forgot things before when I ordered here. Always like a clockwork,they will forget something. Last time was my soup that I added with the meal. This time is a dressing. How do you forget about a dressing? There were times where I don't even want to bother but for fuck sake! A dressing that supposed to be in the same container. Also you can't even get them to just give you your money back. You have to go back in and ask for the manager so he can give you free food which is not free since they screwed up your orders to begin with. If you want their food. Eat there so they don't forget shit that should be in your bag. read more

I'm not one to leave harsh reviews, but order here relatively often for my office because we work close by. Amazingly EVERY time we order we're missing something. I understand that mistakes happen, but they're only good about taking things off the bill sometimes, and I'm not willing to spend extra time going back and forth for their mistakes(missing anything from full orders, sides, and sauces) - the only reason we go here is for speed and convenience. They're lucky they're a chain otherwise there'd be no reason to go. Tl;dr Expect missing items and a return trip if calling in or ordering online. read more

A+++!! BRAVO!!! Ok, I work right by this place - i HAVE for the last couple years. Every time I passed Chili's I scoffed, "why would I ever go to Chili's?!" Suddenly starting from Monday, I started getting strange cravings for steak so late at night, and I'd tell myself the next day I'd find myself some steak for lunch when I get to work. Of course, the closest place that offered it had to be Chili's. I looked at their menu on the website, and I thought to myself, "Oh dayuummmm, their stuff looks GOOOD. and so REASONABLY PRICED. AND you can even place a to-go order online." and I found myself strangely excited to go to Chili's the next day. I even invited a friend, who politely declined. The next day came, and I walked in. I was still slightly worried about my experience as I walk into this somewhat dark restaurant with dirty floors... No host came out to meet me. Not to worry! I'll go sit myself down at the bar. I sit down, and immediately notice a "ziosk" I can play around with. I fidget with it for a while, and a friendly waitress comes over - so I immediately order a ribeye steak. With no look of judgement in her friendly expression, she asks "mashed potatoes and broccoli ok as sides?" I say "HELL YEAH!"!!! Well, in my head I did. I politely answered, "yes please!" I wait for some time that felt like a blink of an eye - she comes back with a hot, 10oz ribeye with piling sides of mashes potatoes and steamed broccoli. I cut into it - it's cooked perfectly to medium rare!!! No more or no less!! Then I bit into it. I couldn't believe I almost thought about changing my mind and NOT getting steak today (b/c I ate too many cookies in the morning). I devoured that piece of cow SO quickly, and made sure to take pictures and snaps every step of the way to make sure that everyone else knows how good my life is. When I finished the order, I quickly came to a realization that I don't even have to wait for my server lady to come back with a check - I just quickly paid with the "Ziosk", tipped, and was out the door. My walk back to the office was pleasant with a light breeze, and the sun was shining. Can't wait to return again next week. DONUT let yourself sit at your desk with your sad desk lunch. read more

Chili's - American Near Me - San Bruno, California

Okay I don't know why everyone is hating on this chili's, it was delicious. The manager was super nice and friendly, my food was fresh and hot, everything tasted great, big portions. I ordered curbside and it was well packaged and ready on time read more

10/10! We were greeted by a friendly host who sat us right away. The waitress was also friendly and took our order promptly. Food came out fast. The place was somewhat busy. Service and food were good, definitely going back. read more

I will never come back. The service is super slow. They didn't get my order right? I'm on my third try now ! We've been in here too damn long !!!!! read more

Not even sure why I bothered coming here.... I'm also not sure why I loved this place in my late teens and early twenties. Perhaps it's just something you out grew but want to hold on to. This place used to be a hangout for my friends and I back in the day. The chicken strips were a living staple in my life. In the past few years I've only come here twice and it's just not the same. The service is scattered. We had like 5 people stop by our table to give us various things. Our drinks came late and my margarita was so sweet and syrupy I had to turn it back. Who turns down a margarita! The food was greasy, barely even warm and felt like they were just hanging out on a counter somewhere. I won't go any further...I just won't go at all. Oh and enjoy those ipads on the tables especially with your sticky fingers touching other people's sticky fingers on those screens. read more

Got here at 730pm wed night! Place wasnt even that busy but it took us 2.5 hours in this place! Server was nice but it just took forever on everything! Out appetizer came in last! What the heck!!! I think i have to say my forever goodbye to this place! read more

Great service, mediocre food... I have been too busy checking out new finds and hole-in-the-wall places that I haven't been into chain restaurants much lately. My best friend said she wanted to go to Chilis for the chips and salsa and the molten lava cake. So off we went. It was packed, but we were seated within 15 minutes. Not bad at all. Our server was very friendly and super attentive. Although I'm sure he had many tables to attend to, he always came by to check on us and kept our drinks refilled. He was efficient and was very helpful with our order. It seemed like he enjoyed what he was doing, which is always a plus. I ordered the charred sirloin steak over a bed of asparagus and cherry tomatoes. It also came with a side of mashed potatoes. The steak was served in a sizzling plate and smelled amazing! The aroma made it seem more appetizing than it really was. The steak was cooked well and had good flavor, almost bordering salty though. The sides were also ok. My friend ordered the half rack of ribs. It wasn't bad but it wasn't good either. The molten lava cake was delicious, but you can't go wrong with anything chocolate with ice cream. read more

See all

This place is usually a last resort. It's convenient and open late, but usually doesn't cross my mind. My husband and I were given a gift card and decided to chance it. Our server was friendly and sweet, but overwhelmed. Orders all around us were coming out in an untimely fashion and some of the patrons were clearly frustrated. The food we ordered looked nothing like the pictures, so much to the point we thought we were given the wrong dish. The presentation was lame. I ordered chili, but couldn't eat it. How ironic, the dish the restaurant is named after, was barely edible to me. The consistency was unappetizing and I just couldn't do it. I didn't say anything, but the manager noticed I pushed it away after one bite and actually comped us for it. I thought that was a classy move and is why I'm giving them a higher rating than I probably would otherwise. Unfortunately, this place still remains a last resort. read more

What can I say: me & my mom got 3 for me. She got old timers cheese burger, coke & baked potato soup, I got the chicken sandwich, chips & salsa & black berry tea, soon as we ordered 2 minutes later my chips and salsa came out, also her soup came out. 5-10 minutes later her burger & my chicken sandwich came out. My chicken what can I say , it was dry & hard to chew read more

There is no wait if you opt for the bar service even on Sat nite. We were seated immediately and I was intrigued by the new gadget on the table. You can place orders on the ziosk tablet and easily refill your margarita. Yay. Then your kids can play games on the tablet while we wait for the food. That is so entertaining. Finally don't bother to wait for your check cuz you can easily pay and swipe your card on the tablet. Easy and fast. Overall good margarita ie the blueberry & pineapple infused margarita. Yum. Then the patron margarita comes in a cute patron decanter. Another winner. Will be back for the cheap good margarita, tasty appetizer and the tablet on the table that compliment the meal read more

Chili's - The tablet of convenience. Loving it - American Near Me - San Bruno, California

I've talked to Jarrett on the telephone and he was super nice and helpful. The food and drinks are definitely Chili's and not gourmet, but you know what you're signing up for. read more

What happened tonight? We used to love coming here to get the smokehouse combo but tonight it was missing fries and pickles. I feel silly asking for a little side of pickles, but the fact that my plate was missing a side of fries really killed the meal. Maybe we'll come back to make up for it and I can possibly give 5 stars. Edit: I forgot to mention that there was blue gunk on my water cup! read more

Chili's - Blue gunk on my water cup - American Near Me - San Bruno, California

Service was great for 20 minutes. Then Chaz started his shift. Immediatley had a racial hatred towards me and tried to make a example of me. Didnt work, just because you suck as a bartender doesnt mean you have to suck as a person. Leave your racial beliefs at the door and just do your job. Food was okay. Chilis reached out to me and gave me some gift cards. I didnt want gift cards. Especially to a place that treats people like they did to me. All I wanted to know was why I was targeted. I dont expect to recieve a REAL answer to this. read more

Slow service; appetizers took so long to come to us (about 20 min), but otherwise the main meals came immediately as soon as we notified them about the appetizers. It looked like the order didn't get placed or was forgotten at the counter. Our server though did her best to keep up for us. read more

Chili's - Blueberry and pineapple margarita - American Near Me - San Bruno, California

I've always been a loyal customer of Chili's. I'd either get their Triple Dipper, 2 for $22, and of course to top it off with a Chocolate Molten Cake. I'm always extremely satisfied after my meals!! read more

Chili's - American Near Me - San Bruno, California

Worst place I've been in a long time and I used to LOVE Chili's. Poor service, food wasn't good, and beer was flat. It started with drink recommendations, but after the server recommended, he told us they were out and recommended something on the happy hour menu (surprise, it wasn't happy hour). Tried ordering a cheese dip and they were out, but oddly enough, they had a cheese dip with spinach (that tasted like cilantro). Beer was flat and food took longer than it should to arrive. At least the molten chocolate cake was good!!! read more

I came here on my birthday. It was crowded and I was told the wait time would be about 45 minutes. After sitting around for a couple of minutes, we decided to go somewhere else. I guess they overheard us throwing out suggestions of restaurants nearby so they seated us right away. All of a sudden a table was open because there was a mix up... Hm, very interesting... Maybe I'll do that next time when there's a long wait. They had a pretty good deal with their $9.99 fresh pairings deal. I ordered the half rack of ribs and the jalapeno stack as the appetizer. I really like my foods spicy and those fried jalapenos were way spicy. I almost broke a sweat eating them. Job well done... The dry rub seasoning had a good kick to it. I wasn't a very big fan of their chips because they were really salty. I got a coupon for free queso dip and barely finished it because of the salt. Well I think I devoured more than a thousand calories eating the food but it did go down pretty well. read more

A bunch of us had chosen to come here for a friend's birthday and mind you, we had about 18 people in our group! Luckily for us, the host told us that they could get a table set up for us in no time! :) Immediately after we sat down, we were greeted by a server who quickly took down our drink orders. And then he gave us a couple plates of chips and salsa. Yum. Service was pretty quick. We got our food in no time and he even came back repeatedly to ask if we needed any refills and how our food is which was really nice of him. Honestly speaking, the food is not all that. I just wasn't blown away by anything. The server came back later on and gave the birthday girl TWO cakes. Which of course, we all got a bite out of. Bill came and we paid and left. Experience was awesome, but the food was just a let down. It felt like a big weight on my heart. ;/ read more

Some of the students from the Spain school just flew in and are picking up their rental van as we finish up class. Class ends, everyone had a great workout, and as usual...I watched!! LOL We pack everything up and try to agree on somewhere to eat where we can all meet together. Somewhere in-between DC and the SFO airport...maybe BJs?? Ok! We're off!!...but as I'm driving there I get a call that it's changed to Chili's. Hmmm...I don't remember the last time I had been to a Chili's so I'm intrigued. Over 10 diners show up at their door right when they're about to lock it (no, literally...she was locking the door) and they decide to seat us anyway. Bonus points for Chili's!! =) Food is okay, drinks are better, and service was pretty good also. I don't think they realized how much it was gonna take to deal with our group when they decided to seat us, but I think they did very well. You could tell it was the end of the day as they were dragging a bit but they kept the fake smiles on their faces the best they could. What a conveniently great way for all of us to catch up...glad Chili's accommodated us! read more

See all

I've only eaten here twice and found a dead ant on my salad once. They immediately replaced the dish and gave me a new one. The second time I came, I only ordered their chocolate molten lava cake. I must say that it is the best I've had and I will continue to come back for it. It gets really busy there on Friday/Saturday evenings for dinner, so once...I ordered the chocolate molten lava cake to go because I did not want to wait to get seated. TIP: The to-go order counter is at the back of the restaurant and there is a separate entrance to it. read more

Chili's - Chocolate Molten Lava Cake. - American Near Me - San Bruno, California

See all

Decided to give this Chilis another shot..yet disappointed again! "first time, shame on you..second time shame on me"....no joke! sister and I decided to do the 3 course, 2 for $20 deal (too bad drinks arent included..oh well). shared appetizer: kickin jack nachos, very delicious..no need to do the add on guacamole or meat..comes with jalapenos, sour cream, and pico de gallo. very delicious.. my entree: country fried steak with corn on the cob and mashed potatos. asked to sub reg mash papas for loaded mash (mash papas with cheese and bacon on top). sounded delish..entree came to an extreme disappointment. kitchen effed up and decided to give me reg mash papas. oh well. huuuuuuuuuuge disappointment with the steak..fried to an extreme crisp, batter was extra thick. and the gravy on both the steak and the mash papas were extra super duper salty..couldnt take it. asked waitress (very very kindly and let her know that i knew it wasnt her fault) for a sub. got the mushroom swiss burger with add on bacon and fries. very very good. hit the spot!! sisters entree: mushroom swiss burger with add on bacon and fries, as well. guess she was wayyy smarter than me and knew to play it safe!! she enjoyed it. shared dessert: chocolate chip paradise pie!!! omg. this thing is to the extreme decadent, very sweet and extremely delicious. there is a square cut warm chocolate chip cookie on the bottom and its topped off with a huge scoop of vanilla ice cream and nuts! warm choc syrup and caramel sauce all over the plate. this thing is a slice of heaven! (see uploaded picture) ummm the dessert takes all 4 stars! but wouldnt mind coming here again for the $20 shared three course meal! and yes..the restrooms are still a mess! read more

Chili's - Chocolate Chip Paradise Pie..Extremely Delicious!! - American Near Me - San Bruno, California

I've been coming to Chili's for over 2 years now on a fairly regular basis, some months more often than others. I know a lot of people don't like it, but if you like ribs, bbq, chicken pasta or taco's then this is the place to go. They make the best ribs and taco's that i've tried in the bay, and their memphis rub is just awesome. The service is usually very good, but they seem to have a high turnover of staff, which sometimes means you find yourself with a fairly slow server. Typically refills are done so quickly that you end up with 1.5 glasses of drink per person on your table, and they check on you just enough to make sure you're ok, but not so much that it becomes annoying. If you're sat near the front of the restaurant service tends to be better than if you're sat near the restrooms or the to go area. If you want to go mid-week then you can usually get in without much of an issue or queue, but on Friday's and Saturday's you'll want to use the call-ahead to get your name down on the queue 15-20 minutes before you arrive - this will set your queue time up getting you sat usually within 5 minutes of arriving, even on the busiest nights. Make sure to let the host or hostess know that you used call ahead when you arrive though, as sometimes they will just note your name down as a new guest and you'll end up losing your spot - this has only happened once or twice, but we were seated quickly anyway. The quality of food has always met expectations and is actually pretty good (not just for the area or the chain, but I would choose here over most other restaurants because of it's food alone). read more

Chili's - Crispy chicken tacos - American Near Me - San Bruno, California

There's a reason for bad reviews. Hear some advice and take you business somewhere else. I guess they are doing too well these days to value customers. Just left the place after being told I would have to wait 45 minutes for a table, accompanied by a senior, when we could clearly see a whole section of the restaurant with all tables empty and a whole section in front of bar empty as well. And I'm not talking about the tables blocked for social distancing because I could also see those with sign. I'm taking my business to places that actually appreciate customers. read more

I came here with a party of three on a Sunday afternoon to put an end to a Chili's gift card... but at what cost? I ordered a coffee and their 3 item lunch combo from which I chose: beef taco, green chile chicken enchilada, and bowl of chili. Of what I ordered, there was one item that wasn't over salted. That one thing would be the coffee. The coffee was absolutely fine for an American restaurant chain such as Chili's. I'm just happy if it comes neither lukewarm nor burnt. They did their job there though I do wish they were more attentive to give refills. It was a busy day, possibly because of the 49ers game or maybe it's typically packed on Sundays. I felt that in terms of servers, they were a bit understaffed as our server seemed to be consistently busy running from table to table, yet she did her best to attend to our table. This made it a bit difficult to make simple requests such as getting refills or getting extra napkins. In addition to that, the food took ages to arrive. I could've comfortably finished many cups of coffee by the time the food arrived. The positives to the three item combo would have to be the beans and rice. I liked the black beans. I liked the wild rice. Everything else however was quite disappointing. They were all salty, especially the chili and the spoon of chicken enchilada soup I got to try. The chicken enchilada had a decent sauce, but otherwise lacked in actual flavors. The beef taco was plated nicely, but had poorly cooked ground beef in it. The ultimate pain came with the payment system. They ask you to pay via some sort of tablet like device at the table. University schooling and work experience in computer science with a focus toward user interfaces did not save me here. As I'm super passionate in this area, I can rant on about their GUI for days, but I'll keep it simple: it's bad. It took me far too long to figure out how to pay with credit + gift card and I failed to add the tip electronically. If I were to ever come back (maybe to eliminate gift card No. 2 that I have), I would stay far away from the Mexican food and go for the meaty American choices. I tried a bit of one of their burgers and it was alright. They have some nice looking bbq combos going on right now for $16-20 so that might be a solid option, but as I haven't tried it, who knows? :P read more

Check your order before you leave. Ordered ribs with sauce on the side. Did not get the sauce and the ribs were very dry. Ordered salad and did not get any dressing. Would not be returning any time soon read more

I had a great margarita served by the bartender Adam who I'd definitly suggest tipping well , that guy is really cool. I felt at home here , had some laughs and shared some stories. Great crowd here, pretty mellow. I got pretty full I had a swiss burger meal, The southwestern eggrolls are always a favorite to me. I also had the loaded potatoe's which were awesome!!! The parking lot is a trip, I'd definitly suggest hiding all your stuff and locking up real good ha ha read more

Good place to grab a drink and catch up with someone. I really could care less for the food. I got the baked salmon with herbs and it literally was just salt and pepper and very dry. Came with rice and broccoli no special flavor at all. We ordered the bacon and cheese fries on the side which was nice and cheesy. Waiter checked up on us once and we didn't even need him to order dessert since they have machines for that. read more

I honestly had higher expectations for this place because my boyfriend said that it was good (he hasn't came here in years). Well yesterday he wanted American food and since we didn't want to wait 45 mins for BJ, thus we came here.. Waited like 15 minutes which wasn't bad. Then as we were ready to order, we couldn't seem to get our waiters attention.. Took another 5 minutes until we got his attention.. The food! So we ordered the medium ribeye, rack of original BBQ ribs, mac and cheese, fries and tortilla chips with strawberry lemonade and mango ice tea! Oh boyyy! The food was pretty shitty.. Bad quality and not really good at all.. Wasted a lot of money! Could have went to bww ! The ribeye was over cooked, salty as fuck and lots of fat.. The Mac was worst than school Mac, and mango ice tea was like just water.. Only okay thing was my bae's ribs.. Had a stomachache after the meal.. Not coming back!! read more

See all

Been shitting water for 5 days and if it doesn't get better they will be hearing from a lawyer. Pasta Alfredo Cajun and can still taste it when I have to burp. I'm not a Yelper but damn read more

Tonight, March 8 at around 5 PM I traveled over 30 miles to have dinner at chili's in Smyrna. Yes, I was excited because it had been over 5 months since I had the beef fa·ji·tas with all the trimmings. I was specific as to how I wanted them cooked, rare as they hit my plate and with soup. Well the soup was too spicy so I had to send it back. Some time later the dinner arrived and they were very well done, the opposite of what I ordered. Not only were they cooked wrong, but the texture of the beef was worse than leather. So I traveled over 60 miles RT for a wasted dinner. I left and just chalked it up to never return. Now that I look at all the negative remarks, I am convinced that the Mgt does not care how the customers are treated. I will post this wherever I think it will do the most good for other potential customers. read more

it's the end of an era :( the best steak deal is no more as the 2 for $25 two entrees is discontinued. it's sad because my wife and I have been choosing that deal for many, many years. we can still order them separately somewhat, but of course, it'd cost more than before. Without it we might not visit Chili's nearly often as we did in the past. read more