ok, so out of all the 'chain' restaurants out there this one surpasses the rest!! The staff is welcoming, and efficient. our waitress was constantly within earshot and passing by to see if we needed anything. service was great! nuff said! If your in the area and looking for good food without the BS! go to Chili's read more

Usually I like Chilis they have a large menu, so when I heard they got a new menu I was eager to try. Service was great, the hostess and waitress were very nice and accommodating. The food also looked and tasted delicious but I couldn't even finish half my meal before I got a horrible stomach ache. On the drive home which is like 10 min away my boyfriend suddenly didn't feel good. It progressed until we both started throwing up for hours. I don't know what happened but I think I'll think twice before I eat here again. read more

First my friend got a burger a plain one with lettuce and cheese it came with pickle and mustard then we got another one and it came with mustard then it came with soggy bread we got one more and there was a bite out of it.... A BITE... 0/5 read more

The food at the Reading restaurant is consistently good and the day time bartender Lisa is the best bartender on the north shore. ( I don't drink on the south shore) read more

I think Chilis is fine! It's a great spotf for tex-mex style food. I've eaten here on after school events, get togethers, family outings, you name it. Can't really say I've ever had a bad time. I love the bang for the buck and it's decent quality stuff! I highly recommend getting their molten chocolate lava cake. That is to die for. read more

Stopped in at the Reading Chili's for a "quick" dinner after a Home Depot run. We have visited the Wilmington location several times and always have a good experience. Not so at Reading and we will NOT be going back to this one. We only ordered entrees and water but it took nearly 90 minutes to get in and out of there. The server finally showed up after about 25 minutes after we ordered to explain that "the kitchen screwed up" by making one of our meals with chicken rather than the requested steak, so they were starting that meal over again. Then another 15 minutes later he came by to say he had talked with his manager and they were going to take that meal off the bill because it was taking so long. Fine. But when the food finally came, both meals were room temperature, not even warm, and the entree that was topped with steak (a very meager portion) also had 2 chunks of chicken. Clearly they had just stripped off the chicken .... most of it anyway ... and let it sit while waiting for the steak to cook. The other meal wasn't even under a heat lamp, which is not ideal anyway. We then had trouble flagging down the waiter for drink refills, although the place was nearly empty so no idea what he was doing. The floor throughout the dining room was filthy. They did comp the meal as they said, but between the bad service, disappointing food and lack of cleanliness we will take our business elsewhere in the future. read more

Poorest quality Chili's I've ever been to in my life. Having been to another Chili's just two weeks ago in different location, you can clearly see that this one in Reading is seriously ruining the dining experience for the restaurant chain. They skimped on the portions of both the appetizers and main dishes. Everything tasted disgusting and metallic, most of the food was barely cooked. I even ordered the same exact meal as I normally get at Chili's and it was less than half the amount of food. Steak in the fajitas came out bloody raw and had to be sent back. Completely unsatisfied with my experience here and felt sick after eating the food...almost makes me want to never go to a Chili's again. read more

The food here was not the best but are waitress Amy was terrible it took me and my friends 2 hours to get are food and when we did get it it was cold and then she charged us $90 for stuff we didn't eat I don't recommend going there read more

This should be a negative 4 stars. Poor service - rude waitstaff and the food is at best eh. Don't bother wasting your time or money at this place. read more

Have only utilized 'Chilis To Go', but the food has always been hot and ready at time of pickup with the contents exactly matching the order

Filthy. If it were possible to give less than 1 star, I would. This is not your typical Chili's where you can grab some sort of grub in a sit down atmosphere, it's a disaster of a place where apathetic service meets frozen food and serves it up cold in a dirty dining room. read more

No wait to sit. Waiter was on top of his game. Decent food for such a small price. Loved the queso dip and tostados. Burger was cooked to liking and meat fell of the ribs. read more

Dinner and a movie. Chili's service and margaritas were great. Worst beef fajitas ever. Beef was so overdone and gristly we couldn't't even eat it. Order the chicken if you go. read more

Normally I love Chili's but last night myself and two friend met at Chili's in Reading. Our server was very forceful and mildly-rude. My friend, who just a baby, ordered the guacamole burger and when it came the guacamole was full of jalapenos, which made it way too spicy to eat and far too spicy to pass on to a baby. After much debate, in not wanting the complain we found the first server we saw and asked if we could send back the burger, the server was more than willing to do this. I'm glad for this. However, then our server came out and said, "too spicy, what do you mean too spicy?" Which again, was fairly intense. We explained and she left. Then at the end of the meal, with half a burger and nearly all my fires on my plate she started to take my food away. Until I looked at her, then she asked if I needed a to go box. What happen to asking if I was done or if I wanted dessert, we clearly still chatting. Then she came back again reached across my face and my plate to my friends plate and took it EVEN though my I was mid-bite of a fry. While were at our table longer than the normal meal time the place was empty. There were people at the bar but the restaurant side was empty. It was mid-day Sunday between 3 and 4. What was the rush? read more

I'd give it 0 stars if possible. The health department should shut them down. The food was not edible. Would rather eat at a McDonalds. The staff was beyond rude. A piece of chicken wasn't even cooked and when I showed it to the waitress she grabbed it out of my hand and walked away with it. The "chef" and I use that term very loosely came over and tried to tell me it was just a piece of dark meat. I know what dark meat looks like and it was raw chicken. There's a reason he's a "chef" at Chilis. Not only was it not cooked but it wasn't even the correct order. The kids meal I ordered was supposed to be original and the adult size portion was supposed to be crispy and they mixed them up. Just glad I saw it before the child I was with ate it or they would be sick right now. read more

Is it even possible to give a negative review???? Went there tonight with a hungry stomach.... Started with used silverwares, then not fried onion rings and finally hair in food..... Health and safety department? Are you listening? Never go to this place. Please! read more

Third time at a Chillies, used to be a favorite of ours. So disappointed again. Won't be going back. Caribbean Salad was awful. Chicken tasted like to had been previously frozen not grilled. Soaked in dressing. Warm green to boot, and soggy veggies. Only the pinapple was fresh tasting. The salads used to be great. What happened? These short cuts will kill you. read more

I had gone there weeks ago with my 3 boys, the lack of service was appalling. My son received over cooked chicken, never had refills for my boys. My youngest had to actually go to another table to get more ketchup since the server was never around. My 2 sons were finished eating before he came to check and that is when I told him about my oldest son's meal, not once did he ask how everything else was. He didn't remove the meal, so it sat there till his new meal came out. For dessert they ordered the skillet cookie and never even mention to the young boys that the skillet was hot. Time to pay and the server was no where to be found, just like through the whole experience. My feeling would be he thought the little table computer was suppose to be doing his job for him. To make matters worse I tossed around the idea of writing Chili's, so I did, what I got in return was worse. A generic email and no phone call, no personalized apology. Just a random email that says thanks for the feedback here is certificates for a free meal but we really do not care to talk to you. For the line of work I do it takes a lot to set me off and write a complaint letter of any kind. I didn't want anything for free, all I wanted was a server to do his job and take care of my children at the table. I am sending back your certificates and will never eat at this or any other Chili's read more

I went a few weeks ago with a group of close friends. We all met up there and were waiting to be seated while the girls working were arguing about seating in front of us. I thought that was uncalled for and inappropriate to do in front of customers! I remember one of the girls' names was Alex, she was arguing non stop and didn't come off too friendly or professional, but then eventually sat us. We ordered drinks and food, which were amazing! I love the food there! I love the big mouth bites, cedillas, and nachos! They are to DIE for! The bill wasn't too bad either! The enviorment was appropriate but the service could have been a little bit faster. I will go back again though, hopefully soon, maybe i will get takeout so I don't have to deal with the immature drama of the underage waitresses and hostesses. read more

Great food and wonderful service! ALways choose Chili's when getting together with friends!

I visited Chili's with my family. Being unfamiliar with this genre of food, the waiter, Dan, was patient, instructive, and helpful. I decided on the cheese quesadilla and ate it all! Would recommend. read more

My friend and I have been to this Chilis several times based on its location and we went early afternoon when there was hardly anyone there even though it was lunch time and situated next to Home Depot, Jordans Furniture, etc. Thought it might be crowded. They have a $6/7 dollar lunch menu which did not turn out good for me. First time I ordered a BLT which was rather dinky in size (due to the cheap price I'm sure). One piece of soggy bacon, soggy tomato, slice of lettuce. I ate half, the next time I tried the lunch special of quesadillas. They too were tiny with little to fill them with and tasted totally of barbecue sauce, disgusting. I forced myself to eat 1, another and last time I asked about the southwest chicken soup. Waitress suggested I don't get it but she finally got me a small sample. Disgusting, tasted like dog food. The only good thing I'll say for it is that each time we had a different waitress extremely professional and upbeat and concerned about the fact that I left my lunch untouched. One of them took the complete lunch off the bill which doesn't happen often anywhere. Great customer service, lackluster food, and no customers there at the height of lunch time in a busy retail area. Makes you wonder????? Shoulda sat at the bar and had wine. read more

Ate at Chili's. The corn on the cob was not bad, it was horrible. Over all experience was not so good due to loud offensive music. Could hardly talk to the two people with me. Only one non-alcohol beer offered. Not a premium beer but O'douls. read more

I would have given 1 1/2 stars, but not allowed to. Anyway, my husband and I were in the mood for a burger, and several people raved about Chili's being awesome and cooked the way you like it - NOT!! It clearly states on the menu that burgers are cooked medium, or else to your specification . Our waittress, who was very nice and informative, asked us how we like our burgers cooked. I told her medium rare, and hubby likes his medium. They both came out like hockey pucks! More on the medium well/well side. Barely edible at best. Come on, why is it that so many restaurants have trouble cooking a burger, other than well done? We will never go back and will pass on to anyone asking our recommendation not to get burgers there. On a side note, next to us was a young couple with their toddler sitting in a high chair. They put his food directly on the table, not on a plate/napkin - we were stunned! With all the news about bacteria, etc., they should have been more careful. read more

I had a really bad experience here recently. Me and a few girlfriends went for some drinks. I really like how cheap the beers are on tap. Anyways, we cashed out at our table and moved to the bar area. We went to the bar to order beers and sat at one of the tables in that area. The waitress came up to us extremely rude and said where are you getting your drinks? We said the bar. She goes well next time you need to order them from me. She took a ton with me like I was a stupid young kid. I get it, I work at a sports bar, she obviously wanted the tip rather then the bar tender getting it. (We pool tips though so that would never happen). Whatever, I ordered a beer from her. We decided we were all done so I paid with my card on the machine that sits on the table where you can leave a tip too and print out your receipt. We got up to leave and she yells across the restaurant "um you wanna pay me for that beer you got." Yea you are right I was totally trying to skip out on the $2.50 beer I got as well as your .50 cent tip which is 20 percent. Are you kidding me? Maybe you should check the scanning machine you guys put there to pay tabs before you try to embarrass me? Yikes, even as a young kid the service was the worst Ive had. read more

The Chillies Bar and Grill in New London, CT has always been my favorite spot to go to I even hosted my child gender reveling party there back in September 2013 until then I decided that yesterday 6-22-15 would be my last day I ever went there. My family and I went to celebrate my aunts birthday. The waiter was so unprofessional and rude let alone her sloppy look with a whole sleeve of tattoos, her boyfriend coming in to see her while she was on the clock and her crappy attitude. She took our drink orders and screwed them up. Then she started to take our food orders and randomly just walked away as we were trying to order. She ended up sending one of her fellow co workers who then took care of us with the excuse that she was having a bad day. They ran out of corn on the cob and my steak came out burnt and not appetizing. My cheese fries were burnt and hardly had cheese on them. So we ordered dessert and my mother took one to go the waitress again forgot to bring it out and when my mother reminded her she slammed it on the table and because of one rude and nasty waitress Chillies Grill and Bar lost a customer who brought them great amount of business. read more