Waited for server more than 10 minutes to get to the table Finally she came over and I was able to order My order took a long time to get Server was friendly Seems like servers have tables all over the place read more

It's been a while since I been to a Chili's and since most of the TGIF Fridays closed down near me this is the next best thing to good ole American food that brings variety and comfort..BUT this location was an ultimate let down. Upon entering there was already miscommunication on the hostess part about seating us because he claimed our whole party wasn't there but WE were and he genuinely apologized which I can appreciate because people do not know how to communicate when they are wrong. Anyway we were seated party of 6 and our waiter was so charming and down to earth. We called him T but for the life of me I cannot remember his real name. Anyway he took out drink orders and appetizers. He brought out our drinks and I cannot remember anyone complaining but boy is it coming. When the appetizer came out we ordered chips, salsa and gauc and the trio which was southwest eggrolls, cheese sticks and sliders.. no complaints about the chips, the southwest eggroll were good and I didn't get the chance to try the cheese sticks and the sliders (lil cheeseburgers) were over cooked and stale. We placed our orders and about 4 people from my group ordered a variation of the cheeseburger and someone had steak and broccoli and mashed potatoes and I had the Trio fajita which included steak, chicken and shrimp. As we waited for our order the restaurant loses power and I assume started running off the generator which was fine, it was busy so the system was overheating! As our order began to come out and everything was cold! From the all the burgers to the overcooked steak to my fajitas! How do you bring out a plate of fajitas that ain't sizzling?!? It's supposed to sizzle!!! How do you feed someone a cold cheeseburger? And if I'm paying 27 dollars for some fajitas I expect it to at least be hot!! I'm so upset about this because this was supposed to be my dinner and I ended up at McDonald and I don't even like McDonald's! Anyway no one at my table ate which was sad and we can say none of us will ever be back! And I thought about it, even if you lost power and that's the reason the food was cold you cold have easily remade the food. I think it would have been that simple read more

Chili's - Bars Near Me - Melrose Park, Illinois

Amazing service and Delicious food. Chili's is the way to go! Triple dippers are to die for and the cookie icecream cake thing was amazing being warm with the cookie and cold with the ice cream. Would recommend. read more

Chili's - Skillet Chocolate Chip Cookie - Bars Near Me - Melrose Park, Illinois

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I love their Triple Dipper appetizer. Those Nashville Hot mozzarella and Honey-Chipotle chicken crispers are the bomb! My Tito's Watermelon Spritz cocktail was delicious. Greg at the bar is awesome! Service was great. read more

Chili's - Tito's Watermelon Spritz - Bars Near Me - Melrose Park, Illinois

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Great service, great food overall perfect. Really cute bartender he has colored eyes and a puffy fro . Wish he could be my bartender everywhere! read more

I was very disappointed with the food and service today. I was out in the Melrose Park area and decide to stop here at Chili's. It's a new location which has been open up for awhile now. Upon entering, there was no one at the front entrance to greet customers or to be seated. I waited a good 15 minutes as I looked around to get someone's attention. The woman behind the bar looked and kept mixing drinks. Now there were other customers coming through the door. We waited and waited until I had enough. I saw someone cleaning tables and politely asked could I be seated. Finally the woman behind the bar speaks and say someone would be up shortly. That should of been my cue to leave and spend my money somewhere else. I was seated and I waited another 10 minutes of my time. What can I say? I was hungry and ready to ordered. I ordered the Texas Cheese Fries and a glass of Cocoa Cola. My Texas Cheese Fries arrived and all I saw was a pile of melted cheese. There was so much cheese and a few fries underneath the mile of mess. I had to pull cheese back with my fork in order to get to the fries. The inside is nice and clean. The service and food presentation and taste needs improvement. As, I'm driving home my stomach begins to bubble. Now I have an upset stomach. The one star goes to the decor and nothing more. Experience 0 out of 10 read more

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Typically, I try to avoid chain restaurants, but recently I found myself at this location for the first time in years. We walked in on a sunny Saturday afternoon and were greeted immediately. We sat in a booth near the windows in the front of the restaurant. I don't recall our waiter's name, but he was pleasant and attentive. I was with my sister, and we shared an appetizer, chicken fingers, and dessert. The chips and salsa were just as I remembered. The chips were salty, and the salsa tasted store-bought. There was nothing authentic about it, but it was edible. The chicken fingers and fries were hot and tasty. We also had the chocolate lava cake, but it wasn't very good. We took a few bites and pushed it aside. Overall, Chili's was a decent choice for a quick lunch. The restaurant was clean, quiet, and comfortable. It'll probably be years before I return, if ever, but I don't regret my selection that day. Sometimes it's nice to dine at an old faithful. read more

Chili's - Bars Near Me - Melrose Park, Illinois

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Overall everything was good but overcharge and time to wait too long and didn't get the complete order right some where missing!

I know this location gets busy, we've waited for a table before but this time we got food to go. This location is new so everything is still nice and clean. Our order was ready when we arrived and pickup was quick. But I paid extra for extra cheese and there was barely any. read more

Chili's - Bars Near Me - Melrose Park, Illinois

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Our server Shelby was kind and helpful. And checked on us and asked if we needed anything even though she probably had like ten tables due to Chili's having only two servers on a busy Friday afternoon. We had to wait a long time to be seated even though they had many empty tables. The food was ok. I might go back for happy hour to watch a sporting a event but they would need to improve their wait times and the menu had fewer options than I remember. read more

My cousin and I just left due to poor servicing. There were multiple clean booths and we were just a table of two and were sent to the bar. We were waiting for 20+ minutes and didn't get even cutlery until 20 minutes in. Other than that, we escorted out when we left, though we made no fuss and quietly walked up and out. We didn't receive an apology for the wait and overall it was a poor experience. We understand that there are higher waiting times, but waiting nearly half an hour before any word or updates while others around us are being serviced was frustrating to say the least. We will not be returning anytime soon. read more

Our second time there not but again. Both times they were: 1. out of something at 5:00 pm. (Apple juice for the kids and broccoli that is supposed to be with the surf and turf) 2. Our food was not cooked right, our ribeyes were just barely medium even though we asked medium/well and the burgers were ordered well done they were not 3. It's to cold in there people were eating with coats on 4. We had to ask 3 people for spoons for the applesauce in the kids meal read more

Waited over 45 minutes to get the most horrific service ever. The waitress took our order and never once asked us for refills or to see how we are doing. Disappointment all around. read more

This place is funny we went there for my son birthday and it was 9 of us the waitress was slow coming to take our order and the order was place it took a hour for her to come back to tell us that we had to place our order again because they lost our order be perceived to tell us the the food was ready be she can't bring the food out and we need to reorder for the bill so we left im am too mad read more

Our server Bri was the absolute best. We were lucky to have her both times we've dined in. She always makes us feel really welcomed! Also the triple dipper was YUM as always. read more

I would give zero stars to this restaurant. first of all they need to fix their fucking waiting list and their fucking employees need to at least say hi and ask how many and let us know about the wait time instead of just fucking ignoring their costumer. Thats how you will continue to loose costumers. This Chilis at Wiston Plaza will be prepared or anything. The chilis at Rosemont is a much better environment . I recommend that chilis at Rosemont. Now their emplo actually greed customers etc not like here read more

Last night we ate at the chili's in Melrose Park and it was horrible. We waited 20 minutes to be waited on. I had flag down a waiter (Jacob) who took our order. It took another 15 minutes to get our appetizers which were in correct, we ordered bbq boneless wings and received buffalo. Jacob took the buffalo and replaced them with bbq about 20 minutes later. We had t ask for drink refills. Our food came approximately 10 minutes later, we placed an order to go, which we didn't see for about 30 minutes after we asked where it was. They told us that they didn't have what we wanted and asked if we wanted to replace it with something else. Then we watched as all the servers went to ding happy birthday while our food sat in the kitchen. I guess we weren't a priority. Finally, after two hours of being in the restaurant our carry out was there and we left. read more

The chicken fingers were too hard , the quality was not good , I would not recommend it

The wait was longer then an hour it was ridiculous and they sat ppl that got there after us. It was just a horrible experience

They shouldn't even get a star!! This location has been bad since it opened, but we thought it was only 2 of us we give it a try again. Terrible experience, the wait staff person was horrible, she didn't know how to talk to people, didn't have a personality. She had to tell me she had been there since 9am, I don't care!! When we received our drinks the sprite tasted like water, my glass wasn't even filled all the way. My husband told her this doesn't taste right, she didn't even say i am sorry can I get something else, he said can I get a coke. Rediclious he had to say it!!!! So Our food comes out my burger had no presentation, it literally looked like crap. I ordered a smash burger with no bun as I was going to put it on my house salad , but to boot the shredded lettuce on the burger was like limp and had some brown pieces. I cut into my burger and come to find out it's pink inside and cold. So I asked isn't this supposed to be a smashed burger why is it so thick, she said we don't ask what temp you need to tell us how you want it cooked. Really?! For a smash burger it shouldn't have a temp it's just cooked!! Anyway she says did you want to see a manager I said sure. Well after 10 mins of her taking to him by the bathrooms he walks across the restaurant and goes somewhere else not even to me. Then decides to come over said "did you ask to see a manager, another smh situation, I explain he says they will Cook it again, after waiting forever. My husband has eaten already, my food comes out and she doesn't bring my salad with it as I was eating it together hence I had no bun. Just a such a terrible experience and doesn't even say I am so sorry this happened - hence no Personality!!! I won't be back!!! Get your act together chilis , hire people that know what they are doing even managers. No stars and stay away!!! read more

Everything went fine in the terms of seating and before ordering. After ordering we did not see our waiter for 40 minutes straight. No drink, no food, and no appetiser. Finally after 40 minutes of waiting our food comes out, still without drinks or the appetiser. After food comes out, certain orders were severely under/overcooked ( riced, chicken, and mozzarella sticks) overall crummy experience especially for a birthday dinner. read more

Service was great. Food was delicious. Had the burger special. Smashburger was delicious, as was the potato soup. Clean atmosphere. Been there 4x since they've open. Always good. read more

Filthy, Disorganized, and Truly Disappointing After a show, we stopped at the Chili's in Melrose Park for a late dinner..., big mistake. When we arrived, there were plenty of open tables, but none were clean. The hostess told us we'd need to wait 10-15 minutes for a clean table. Meanwhile, several Chili's employees were just standing around chatting, not doing anything to help turn over tables. After about 10 minutes, we were finally seated in the bar area. The table was sticky, and when I opened the menu, it was wet and slimy. I immediately put it down and used another one..., disgusting. We waited another 10 minutes before the bartender finally acknowledged us. She saw us sitting there the whole time but never came over until then, and she was apparently also supposed to be our server. We ordered simple drinks: an unsweetened iced tea with lemon, a glass of water, and a Coke. They put the lemon in the water instead of the tea and left no straws, no napkins, and no silverware. I had to go get them myself from the bar. The soup I ordered came out half-full and cold, and the Santa Fe Chicken Salad had no dressing at all. When I asked for the dressing, the bartender looked totally confused. I asked, "What's the standard dressing that comes with this?" and she just stood there, blank. At that point, I had enough and told her to take the food back, I didn't want anything from this place. She pointed to the electronic table tablet and said, "Your bill is on there." I couldn't find it. I asked her again, and once again, she looked completely confused. I gave up, got up, and walked out. Is this what Chili's has become? Dirty tables, bad food, clueless staff, and zero attention to customer service? I've never had an experience this poor at any Chili's and I won't be back to this location, or maybe any location, ever again. read more

It's Chillis so if you're coming to Chillis you pretty much know what to expect. While I didn't get food this go around. I sat at the bar to have a cocktail after a long my day. I was able to observe the staff. T the bartender especially. T was phenomenal. I appreciate being checked on. Good customer service has seemingly gone down in the hospitality industry and for some good reasons. However I do appreciate this staffs spontaneity. I like how well they all worked together. T was especially attentive to the bar patrons while also managing to get drinks out to the tables in a timely and professional manner. Good bar service is few and far in between. I know it's just Chillis but the staff here alone would make you want to visit. Chill vibes, cheap drinks. Thanks guys! read more

Chili's - Resolution Breaker - Bars Near Me - Melrose Park, Illinois

Waited for 40 minutes and all we got was our drinks. We didn't even got the chips. The waiter was too busy taking care of those old ladies in front of us and ignoring us. I paid for those stale drinks and we left and went to olive garden near by with better service. read more

Chili's - The receipt for only paying stale sprite and waiting 40 minutes - Bars Near Me - Melrose Park, Illinois

Server non attentive, bad attitude, did not check on our table but did to those around us. Restaurant short on staff. Food did not come hot and fully fresh either. read more

Just walked in with my daughters to get some food and we literally sat there for 15 minutes and not one person came to ask if we needed something. We just walked out and never coming back again. Don't waste your time coming here. read more

Service was bad the waiter was not attentive the place was not even busy , completely forgot to bring silverware and napkins had to ask a busboy and he ended up bringing plastic utensils never got are drinks refills , Food was good had pasta w/shrimp and trio fajitas the tortillas can do better then what they give I asked for corn tortillas and they were really hard looks like they us corn tortillas for hard shell tacos , The Ambiance and experience overall in the restaurant looked calm and the hostess was really friendly and nice, who seems to be the manager in a pink shirt that night was helping clean tables however he seems to really cut slack on there servers and wasn't aware of the situation we were not the only table who asked . read more

I'd love to be positive..sadly, I can't. Every time either my neighbors, my family or myself orders from this Chili's, we get a portion of what we ordered. Seriously, if you want your ENTIRE order, don't order from them. So sad because we all wanted this to succeed. read more

Went in with a party of 7, we were notified that it would be a 2hr wait. We get put on the waiting list and we ended up waiting for about an hour and a half. That's fine not even a full 2hrs. We go in when they text us our table is ready and they tell us that the BEST they can do is split us up, Why would we all come together to be sat at different tables? Then we ask can we have the two tables right next to each other instead of across and the manager was EXTREMELY RUDE saying that she has no control over how many people came in and they didn't expect this many people to come. They had no servers for those EMPTY tables, I get it sometimes you're short handed but they should have at least offered better accommodations after a hr and a half wait. If they would have told us from the start that there was a chance our party would have been split up we would've declined the 2hr wait. We took our business elsewhere because her attitude was horrible. I get it, sometimes it's hectic but please learn better hospitality skills.... read more

We called ahead and said we had a party of 7 after going to another chilis that had electrical issues. When we got there the host was rude and said we couldn't be sat even if split tables. Two tables walked in after and got sat. After talking to multiple people they said they'll sit us but we left. We all love chilis but you won't get our business ever again. read more

Waited 1.5 hours for a party of seven, then told us they had to split us up. Then we asked the manager a black lady, if we can be seated next to each other and she just had an attitude saying they didn't plan on it being busy today. But she had the worst attitude about it, saying she can't do that which the tables next to each other were empty but she refused to work with us. read more

Dined in with family and found an abundance of hair in our food. When the manager Fabian came over he asked did the others in my party want to eat when I said no we no longer felt safe to eat here he was very rude. He never apologized, while gathering our things to leave he's standing over us and smirking. My husband mentioned that as the manager he never apologized Fabian said he took care of our check and to stay warm. He was dismissive condescending and unprofessional. I've been a member of chili's for years and have never encountered such disregard for customers, health and safety when food and service are involved. Choose another location. read more

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This is probably the worst chilis I've ever dine in. Me and my mom waited about 15 minutes to get greeted at our booth and then an extra 10 minutes for our drinks. I asked the server for straws but took another five minutes to get and to take order. At this point, 30 minutes have passed and all we had on the table was waters with no straw and no food . I was so close to leaving and now I'm thinking I should've. Everything about here was not it! Please save your money and time and try a better chilis location because here is not it. Every server seemed bothered and unfriendly read more

We just left this Chili's at this location, and we are very disappointed. First of all, it was our first time there and we were very excited to try the food. But everything on the menu was very salty, I couldn't taste any other flavor but saltiness and now my tongue has that weird feeling after eating too much salt. I'm also very nauseous at moment, and everyone that was in my party isn't feeling that well. Also, it wasn't busy and there were plenty of booths and tables around but we were basically rushed out of there because they needed our table for another party. I don't think I'll ever return to another Chili's after today. read more

Waited 43 min for a chicken bacon ranch quesadilla and I think they sent someone to the homeland to get the thing - I left.

Walked out after waiting for 15 mins for a anyone to acknowledge us after being seated. Never again.

I came with 5 persons and I was told I was going to wait from 45 to 50 minutes and the next persons in line they told them 15 minutes and they were 3 only, so went and ask if I change to only 3 persons it will take less time and I was told no it is still 45 to 55 minutes waiting, So I left and was going to come back in 30 minutes, But after 10 minutes I received a text that the table was ready. It was very rood on them telling me 45 to 55 minute wait when it was only 10 minutes, so I had to cancel. I don't think I'll ever go there ever again. read more

Brought out wrong order first replaced quickly but i asked for tons of grilled onions. None hardly on the sliders and my guests nachos were burnt. None hardly salt and pepper on table. Just a bottle of ketchup. Won't be back read more

Honestly never seen such a new chilies so disorganized and lazy. We were told it was a 10 min wait unless we wanted to go to the bar, so me and my boyfriend did. Waited at an empty bar for 15 min just for the bartender to say I'll be with you shortly.... Didn't come back, we got there at 8:40 and left at 9:20 cause no one spoke to us or even got us drinks or any type of order. read more