The service was excellent . Josh was my waiter he always kept my drinks refilled and made sure I was ok. The food was delicious I had the old timer burger. read more

So I decided to give another try on 2/29/20 after previous visit in Dec. 2019 was dirty disaster... Nothing has changed. this Chili's is same old dirty nasty inattentive under-staffed bar. Requested bartender to wipe down bar-top where I was sitting as previous guests left crumbs and a sticky mess. She stated she don't have a towel and was too busy to find one. That was clearly my queue to leave but I just had to see what part of the train would wreck next. Bartender had 5 tables in bar area and 4 people sitting at the bar. Glass of water took 15 minutes after being quickly served my corona light beer. Order for food- forget about it, that may have taken an hour. Yelp reviewers have said this place is dirty and poorly managed for 2 years. Recommendation: re-train management / staff. Highly recommend Chili's off 287 & Little Road or I-20 & Cooper if you want good customer service... Save yourself some frustration!!! read more

The food was YUMMY tonight! We had our 2 orders delivered by doordash, and the start to delivery time was just a very reasonable 33 minutes (beat expected delivery time)! We had one of the proteins missed on one of our combo orders. Yes,...that's a sigh. However, when we brought it to their attention, the staff immediately talked over the issue with the manager and they offered us a solid solution. I do not expect perfection, but I do expect good service when an issue arises. This location made the grade. I would give the whole experience 4.8 overall...but since they don't have that...I have to give them a 5! read more

Stopped in for lunch yesterday, we ordered some beers but something was going on with the keg so we had to wait a bit while they fixed the issue before we got our beer but that's ok things happen. We ordered the cheese curds as an app and they came out fairly quick and hot. We ordered a salad to share and it took forever to come out. Everyone how was there after us was served and we still sat there waiting for salad. Our server kept peeking around the corner and made eye contact with me several times while running others food out. Idk if we'll be back. Food ok ,service super slow. read more

We have tried this location a few times and have found that they are way better Thursday thru Saturday than the other days of the week. So now that's the only time we'll go. The service is always good it's the food that's different. So tonight's visit was great. Food was fast and fresh and our waitress was great. read more

Chili's - Burger choices - Tex-Mex Near Me - Mansfield, Texas

A group of 8 of us stopped in after a long day at Texplex. We were told they would only seat 6 to a table even though one was a baby and we all rode together it was against policy. The manager came over and explained blah blah blah. We eventually had our server come greet us who might I add had attitude from the start. We ordered adult beverages and appetizers that took approximately 10 min. For the beverages. After another few minutes she stopped back asking if we were ready to order my wife told her no give us a few we had been talking. She then got more attitude not returning for another 10 min. By this time we're out of beverages and chips. Only to be told. I'm HERE TO TAKE YOUR ORDER. WE ORDERED. Our food came and she had no clue who ordered what shouting at us what each order was as of it's our job to remind her what we ordered. The service was awful the entire time. The manager seemed very afraid of his staff and especially this Hispanic female very short. We finally received our checks which were all wrong after I pointed out how rude she had been she proceeded to argue back and forth and tell me I'm the rude one. And my only response was we're done here. She then storms off to the kitchen and screams FUCK THAT GUY. The manager no where to be found as we're leaving she then has one last word by yelling at all of us. Y'all have a nice day! Knowing th eyes no recourse for her actions. The manager seemed very young and inexperienced and unable to train his staff. This female had no respect for her job and was rude to everyone she came In contact with and this was 10 o'clock pm on a Saturday night. We will not be back and feel you should do the same. Avoid this restaurant and the staff until changes are made!! read more

The food here was okay. The service was horrible. My server did not tell us her name, but had short blue hair and I had the worst experience I've ever had at a restaurant. She was rude, did not check on us, and seemed like she would rather be doing anything else than serving. I work in the restaurant industry and couldn't imagine treating a customer the way that my table was treated. Will not be back. read more

My husband came home today from his first day at a new job. I had prescriptions to pick up at Target so I decided to eat out to celebrate the first day is done. Chili's is in the parking lot and I had remembered the commercial about 3 for $10. I don't pay attention to commercials, but I like the jingle. Well we figured out what it meant. It is kind of neat. You can pick a beverage, and appetizer and and an entree. For ten bucks a person.; it's a special menu but who cares, it was fun. The service was very good. And the food tastes great. This location was busy, clean, friendly and tasty. We celebrated well. read more

Tried to pass off iceberg lettuce for a Caesar salad, weak. How do these places stay in business? Never again. My advise, stay away.

This was my 1st time ever visiting this location.. It was the day after the COVID19 lift was made.. I can say I like how they have tables blocked off so the 6 ft can be respected. Now only if individuals could respect people's space even if you aren't worried you can take others into consideration. Food was great and fresh, staff was nice and polite as well read more

Food was good, drinks were good and server was okay. Don't go if you want to watch football and have drinks. You will get cut off after 4 drinks. read more

I'd leave zero stars at this point. Always excuses or something happening where staff isn't up front with you. Whether it's wait time being pushed an extra 15 mins to be told another 30 minutes... to the poor service all around. Won't be back to this location after the 3rd ATTEMPT. read more

Horrible experience. Checked in on the app just to be told when I got there that it didn't matter I used the app and was at the bottom of the list. Horrible customer service. read more

I used to like Chili's years ago but it has definitely gone wrong. We called in an order so I could use a gift card. When my husband went to pick up, they claimed the card had nothing on it. When he got home I checked, it had$25 on it. They forgot part of the order. The food was meh. I cook better burgers at home. The boneless ribs were not good and instead of putting cheese on top they put it on the bottom and then threw the wings on top. The chips were nothing but a bag of grease. The management was lack luster in giving us any help. And the girl who answered the phone when I called to speak to the manager said as she was putting me on hold, yeah I don't want to hear your complaints. I'm not going back even with a gift card. It's time for them to close their doors. To many other places to go and we are definitely not going there. read more

This location is great! Fast service and food! Very accommodating for the kids. I wish I remembered our servers name because he did so well with our table full of six adults and 5 kids. There was a mix up with our appetizer and it came out alittle too crispy but overall we've always had issues at this location. read more

I picked up a to go order and everything was hot and delicious. They were very busy and it was cold outside. But the young man that was running the orders to all of the cars, was so friendly and had a smile on his face the whole time. I was very impressed. read more

Very upset with my service I love chilis its my most fav place to go i got a gift card for my bday I felt rushed to eat hurry up and go I always tip 20 percent But tonight no She charged me for 2 presidente margaritas The second one wasn't done that way and tasted weaker so i gave less then 10 percent tonight Nadia was rushed made us feel rushed And i saw Taylor shes my most fav waitress I told her i felt bad leaving a small tip but the service was unfriendly and also halfway thru our meal i heard the waitresses arguing Not good Im a rgm i look for grear service felt bad for tipping low but honestly she deserved alot less if this is how my chilis has become myb its time to find a new one read more

Great to be out and about working with my daughter in Mansfield today, definitely wanted to get a "dine in" after using drive thru for so long. Chili's is open and very friendly today while taking their precautions. Great experience, happy to support those who are opening. . read more

We were told the wait would be 45 minutes at most. An hour later we go in to ask about how much longer and they told us it would be about 45 more minutes. Thanks guys for the update so we knew ahead of time to leave this trash establishment. read more

Very good environment and such nice waiters they treat us with respect and took well care of us

Watch what is in your food found something metal in my salad. Order a starter and it got lost and they where only going to give a discount. Even did not get the avocado that a asked for on salad. read more

Arrived at this restaurant for late lunch. The place was fairly empty but we were told would be a 45 minute wait. I asked since it was clear there were plenty of open tables to which I was told only one cook which was causing everything to run behind. I know this wasn't the sweet hostess fault (or even the cook that was trying to run the kitchen solo) but management should have been there to assist or call in backup. There was a typed sign that they would be closing early today too (no explanation why). Once again I know the pandemic has taken a hit on restaurants but when they are making these mistakes that are costing them more revenue it's frustrating. read more

I ordered a to go order of ribs, salad, and a soup. It was supposed to be ready between 8:55-9:00 pm. At 9:10 pm the lady came out to my truck to tell me they did NOT have any more ribs for the rest of the night. No one called or tried to change my order. I just showed up there like an idiot. No offer for a discount or anyway to make it up to me. read more

I visited this restaurant on 11/7/18 and 20 minutes after I arrived home I became sick... intense stomach cramps, sweating profusely... sick! For the next 2-3 hours I could do nothing but wait. Fast forward to 11/8/18, I placed a call to the restaurant and requested to speak with a manager. A gentleman by the name of Toby or Soby (sp) answers. I explain to him that I arrived at his restaurant (providing the date and time-per receipt) and how I instantly became sick once I arrived home. He actually laughed! He said well no one else has called, usually we have 2 or 3 or 4 or 5 people call when it's food poisoning but I'll take your name and pass it on. At this point I explained that I would rather place a review online and ended the call. I'll never visit this establishment again. read more

Usually this place is amazing but this visit was disappointing!!! First of all, I waited 10 mins on hold just to get my total and still didnt know til i picked up my food! Secondly, they were out if prime ribs for my fresh mex bowl(my fave)... Which is fine... i asked if i could just have no meat. They charged me FULL price anyways... It wasnt even worth it!! Lastly, I asked for no onion no bell peps and no beans and it was LOADED with all 3. Oh and they didnt put the most important thing, the sauce. I mean i understand its closing time but that doesnt mean you fuck up someones whole meal by not paying attention to details. Only have 2 stars bc my husbands burger is how he expected it. read more

I'm not a big fan of chilis. They have however added enchiladas to the menu. They freaking rock. The bar tender on Tues night is a bad mofo she makes great margaritas. For a cheap dinner and quick bite I would go back, as long as enchiladas stay on the menu. read more

This location is the worst place to go! I will never dine-in or order-to-go from this place again. We went in on a Friday night with 2 kids. We were seated, given menus, but no server came to get our order. We kept waiting and still no one came. Other guests came after us and their orders were taken and received their drinks. We asked another waitress if someone was going to take our orders. She said she will go get our waiter. We waited and still no one came. We decided that we can no longer wait anymore and we spoke to the hostess, and we left. This is not the first bad experience we had with this location but we decided to give them another chance. This was the last straw! We will never dine-in or order to go again!! read more

I came to Chili's with my family of 4. The food was wonderful but my Cousins food was not write so we replaced it with something else. The corn was very nasty. It had TOO MUCH seasoning. The Buffalo Chicken Sandwich was VERY HOT. But delicious. Our waiter was very nice attentive to us and our needs. read more

Those pesky customers! About a third of the way through our meal, the waitress started getting pushy about us paying out; she was obviously ending her shift and wanted us out of her hair. My wife and I wanted to enjoy a couple of drinks, so we paid out and moved to the bar, where I was told by the waitress there that "The Big Man" didn't allow vaping ("The Big Man" was actually standing on the other side of the bar and didn't have the balls to tell me that himself). The thing that struck me was that we were among the very few customers in the place on Valentine's evening, and they were doing their best to run US off. I came away with the impression that the staff is, in general, kinda creeped out by older folks (I'm 52, my wife 50). So, THESE pesky customers won't be back. read more

Haven't had the time to post a review last couple days but went here a few nights ago after ordering online. Told the person over the phone in detail what my order was. I ordered the 6oz sirloin with grilled avocado and pico and roasted asparagus. For my boyfriend I ordered mango habanero crispers with loaded potatoes and corn. Arrived and his order was right but they had given me a sirloin with plain avocado in a CUP and broccoli. I don't even like broccoli and never ONCE said anything about broccoli. Was told the order would be ready in 15 minutes and got there to pick it up and had to wait an additional 25 minutes. The manager told them to remake my order because by now everything was cold so I was told it would be ready in 15 minutes AGAIN. So here I am on a work night waiting in the chili's parking lot. Well the order wasn't ready in 15 minutes. It took them over 30 minutes to finish it. Disappointed is an understatement. Never had this bad of an experience at a chili's. read more

Great experience! Not busy at all and that's cool. Manager came over to make sure all was good, very delightful man. Waitress was great left her a good tip. read more

Chili's - Yummie - Tex-Mex Near Me - Mansfield, Texas

See all

Smdh...I knew it...I have always said chili's is dirty and the food is not great. Well today after years of not going my boyfriend convinced me to go and what a mistake. The first thing my chair was dirty, I switched out the chair and that chair also had food so then the third chair was decent, meaning there was no visible food on it. Our table was dirty looked like it hadn't been wiped from previous guest along with the table to my left. We then ordered chips and queso and when we get to the bottom of the chips a couple of the chips were wet and soggy..gross. We then get our food and my chicken sandwich did not even look like the picture and was not appetizing. My boyfriends plate was hotter then the food and the food looked like a blob of god knows what. When he moved his plate he felt something underneath it and there was a big clump of dried out cheese underneath it and had a crust of cheese on the right size of the plate, basically looked like it had not been washed. The place is horrible what a waste of money I will definitely never return. read more

So this place is your standard chili's except for the service. We always get someone extremely friendly that's eager to please. There are always specials so I can usually stuff my family of four for under $30. The manager is a doofus but it hasn't ever effected anything. read more

Always provides excellent service and food. Not once have I complained of waiting too long for food, or wondered where my waiter was. (Of corse I could have just gotten lucky with great staff each time) I like the rewards system, it's so easy to use whenever I use the ziosk to pay! (Rewards such as free drinks, apps, entrees and more!) :) read more

I would like to apologize to the waiter who served our table tonight with such grace and understanding. The gentlemen was clearly abusive and out of sorts to the staff, his girlfriend, and those poor children he couldn't keep his hands off of. I also appreciated the Manager who helped me to exit the situation and walked me to my car. I will never forget your kindness. read more

Service was great. Food was good. BUT the bathrooms are disgusting! They are dirty and unkempt. The are just out side them smell dank and wet. It's just GROSS! read more

Last night my family of four and I dined in at this Chili's location. I must say the few times I've been in the service has been exceptional! As a GM in the restaurant business I was throughly impressed with this location. Kiwi was friendly and kept a friendly demeanor our entire visit. We never needed for anything. The food was a tab bit timely, but at 6:30 on Saturday night what do you expect! Our drinks stayed full and we were checked on every 10 mins. She's a keeper! read more

I've not always had the best food or even the best service but it's a decent location. Everything can't always be perfect and I don't expect it to be. For the most part the food and service are decent. If you order curbside it is quick! Nice when it's cold outside and you don't feel like getting out of the car. Nice spot close to my home to come and have a few drinks and something to eat after work. Most definitely one of the better eat in restaurants in that area. Will continue to come here when I have the craving! read more

Enjoyed a late dinner at Chili's tonight. We were seated right away. Service and food was prompt. We had the chicken enchiladas and they were delicious. Our waitress was excellent. read more

We were seated immediately, but we were placed next to a party of 20 that was yelling and screaming in the restaurant. They were so busy we got a training waiter to begin with that took 10 minutes to get us our drinks. We eventually got a new waitress that took our order, but didnt show up after that. Finally we received an very good waiter that checked on us every few minutes and did everything right. If not for the food this would be a 4 star review. My pasta arrived extremely dry and the tortillas were stale. I'm disappointed with our experience, and had it not been for our 3rd waiter this review would have been worse. read more