We ordered ahead of time and had to wait 25 minutes, which is to be expected with such a large order. However, when we dug in, the food portions were so small! There was only about a cup of Cajun pasta and the chicken was undercooked! My mother contacted customer service in order to tell the Manager about the food, only to be disconnected after thirty minutes of waiting! We won't be coming here again. read more

I had dinner here for the fourth time and every time I come here it doesn't get any better the service is terrible and the food is prepared poorly like if the staff in foh and boh don't take pride in the food and service the provide will not be returning here because it's always disappointing a waste of time and money read more

Drinks were good but my food was wrong and the remake was cold . Wasn't great service .

If I could give negative stars I would. Horrible experience and by far the worst chilis I have ever been too. Food came out cold...twice. Took forever to get second batch of tortillas. Service started out ok but slowed down toward the end because she was too busy. read more

The waitress was okay, nasty food, 6:00 pm visit chicken fried steak was so salty I drank 3 glasses of tea trying to eat it , corn on cob was so old the kernels were sunken in, mashed potatoes were cold. 35 dollars for cold food. Stop spending so much money on commercials and train your cooks. Called after leaving, now that you pay by tablet the waitress doesnot have to come back to table to ask if the food is good or not. But the manger told me he would give me gift cerificate for another try, when are these managers goimg to get a clue, if you do your job the food will be served hot. MANAGE YOUR STORE. NO I DO NOT WANT TO GIVE YOU ANOTHER OPPORTUNITY TO GIVE ME AN UPSET STOMACH, I WANT MY MONEY BACK. The best way to get repeat business is serve quality product, not fancy commercials, check all location yelp comments, all under 3. read more

Totally disappointed at the lack of service!. I walked in at 1pm and was seated promptly but about 10 minutes later not a single server stopped by nor acknowledged I was there. 4 different servers passed by and stopped at the tables around me. One girl passed by 3 times and just looked at me each time and just walked kept going. would have stayed if one of them would just have said they'd be right with me! Luckily there was another place to have a quick lunch nearby! read more

We came here because were on this side of town (we live in Bear Creek off hwy. 6 & W. Little York) Our experience was great so I don't understand the bad reviews. My Dad eats here on a regular basis & has always had a great experience. Maybe because we came on a Sunday afternoon? I don't know. We were seated immediately in a requested booth. Our waiter, Marcus greeted us immediately & said he would be right back after getting an order out. 5 minutes later, Marcus had someone take our drink order & get our drinks later. Apparently, they were short on waiters & waitresses because we only saw 1 other waitress. 10 minutes later, Marcus came to take our order apologizing profusely. He was so nice & gave us suggestions because we couldn't decide what to order. 20 minutes later, our food comes out. We both had the mix & match ribs where you could choose ribs with 2 different sauces & 2 sides. The ribs were meaty, sauced & cooked just right. The meat was so tender it just fell off the bones. We had rice, black beans & panko onion rings. The rice was a little bland & needed a little more seasoning. Marcus said he would let his manager know. The black beans & onion rings were so good. For dessert, my husband had the peach crumble cake that had delicious peach chunks, butter cake crumbles, cinnamon & vanilla ice cream. I had the chocolate brownie with caramel, butter toffee pieces & vanilla ice cream. Both of us tried both desserts & they were so good. We wish the 2 Chili's by us were this good. We look forward to coming back to this Chili's in the future. We will most certainly ask to sit in Marcus's section. read more

I love chills soooo much! We go there almost every week and I always order the sirloin with mashed potatoes! The staff is super helpful and we always have a great time! The chocolate lava cake is super good and the chocolate is to die for! They also have tons of dishes to choose from! When we are there, we always bring the whole family because there is something for everyone!! read more

We went on Fathers day and sat at the bar. Christian was our server and was very good. He made sure we had everything we needed. He was very attentive and personable. A+ read more

Food... ok. Drink... abysmal. I ordered a 901 Sparkling Paloma (basically pink lemonade and tequila). I got a glass of pink beer. It was slightly fizzy but tasted like watered down beer. Then they asked if I wanted to pay $2 extra for a shot after I politely asked if they could fix it. No thank you, I'll just bring my flask. read more

It's 6:25pm on a Sat evening and we were told we couldn't sit in the bar area it's a 20 min wait. There was 6 tables in the bar area available and we were still told it was a 20 min wait. Took my money else where. In the dining area there were plenty of seats. The guy told us that it was going to take 20 mins for him to seat another group and for then to get there order. If you are under staff just say so. SMH at Chili's!!!!!!! read more

I found hair in my food! I had a terrible time. Manager was rude told me to show him the hair I found. He treated me like I was a liar. I have never been to a restaurant that had this bad customer service. If you want to enjoy your meal and get good customer service I suggest you go to another location. If I could give them no stars I would! read more

I was at Chili's a few nights ago and it was THE most horrible service. I did not see my waitress for 25 minutes after she had given me water. When I asked another waiter for assistance she came over to ask me why didn't I come get her. LOL!! -with her hand on her hip and her eyes rolling. I was done. I complained and she stared at me from afar for the rest of the night. The one thing we ended up ordering after that bad experience, took entirely too long to be served and it was cold. POOR. read more

Food was fine, chili's level quality. HOWEVER, and this was huge, I ordered my food online at 11:30. Got there at 12:10, it then took another 30 minutes to pay and get my food. There was only one person working in the take-out area during lunch rush, when they obviously need 2. And that person was going to back, yelling out what was still needed on orders - I guess the food preparers can't read??? - and then bagging up orders and bringing out. Completely inefficient, poorly managed, all of which is not helped by the fact that you can't go ahead and pay for your food online. If they had that option, it would probably help them out a great deal. All in all, will not be back. read more

Would not recommend this location at all. Came here for lunch during work looking for something not too long and that is what i expected with the restaurant half empty. Unfortunately that wasn't the case. Probably only saw my waitress about 4 times in the whole hour we were there and those were in about 15 minute intervals. On top of that the waitress wasn't very kind and seemed like she didn't want to be there. Not only that, food made me feel slightly queasy during work afterwords, and that is saying a lot considering I ate neon green food from James Conely and felt alright after. If you really are in this area and want something quick and great go to the Pho place and avoid this place. read more

Came here for lunch on June 2nd with some of my business colleagues. There were 9 of us, and the hostess was accommodating in setting up the table. We usually meet at the 1960 and I 45 location and we are used to great service. In this case, our waitress was either having an off day or just frazzled. The food did not come out as ordered nor was it timed. However, the new chicken soft tacos on the lunch menu was spectacular. Made with fresh ingredients, chimichurri and avocado and was wonderful. I can't say much for the other diners as I had to leave prior to them receiving some of the food. Service was horrible as I had to wait quite a while to even get a check and I couldn't just leave cash since I was paying for everyone. Nevertheless, I heard that the manager was going to comp the entire table due to the service issues. In my book, the manager made it right and I will certainly bring my staff back for lunch again. read more

Horrible service. It took a long time for someone to notice us at the front waiting to be seated (nobody in line) and the waiter never checked on us. I think they were literally trying to avoid us. We had to wave our hands around like crazy to get some attention. read more

Horrible service, food orders are wrong 90% of the time. If you want a drink bring your own because refills are nonexistent. Last time our waiter was high as a kite and reeked of weed. Corporate needs to shut this location down read more

The Chili's chain has progressively gotten worse and worse as a whole. This review is coming from when I ordered to-go a few days ago. At 6:20 pm, I called in my order for two margarita grilled chickens, and an order of chips and salsa. They told me my order would be ready in ten minutes. At 6:35, I arrive, and the bartender told me my order was not yet ready. Not only was the restaurant SO COLD that I was literally trembling and my teeth were chattering, I sat there at the bar waiting for my order until 6:50 and was never even offered water or a soda while I waited. The restaurant wasn't even remotely busy! Such a miserable experience. I wouldn't have minded the wait if they had told me that my food would be ready in 30 minutes instead of 10, but that didn't happen. The food was mediocre at best. Don't waste your time on this place. Chili's is a dying breed. read more

After read'g other reviews, I really don't need to say more. I had stopped cm'g because of the service and after @ 6mos I thought it would be a pleasant treat after work, who knows perhaps the management had changed, but as a matter of fact, it was even worse. The wait ridiculous, almost got away w/out pay'g ( I had to signal her bk to let her know I hadn't paid yet..she had given me my order and was going bk into the kitchen area) Then when I got hm, my garlic bread was BURNT, not just a little toasty, but you could taste and see the burnt toast. I called to express my distaste and told them that the cook/preparer of my food should of kept that and ate it him/herself and that if I had dined in, it definately wouldn't of been acceptable and all the person on the phone could say is that she would convey it to the preparer and supv. Well, I would of and perhaps should of pressed the issue, but it was Friday, I had just got off wk and said I would not return, so I found satisfaction in that. read more

Reluctantly, my experience here was a disaster, poor wait staff, food were under cook and over seasoned, cleanliness of the restaurant was just awful, tables had some kind of gunk and ask, very nicely, them to clean it and it was just imbedded in the seems of the tile on the table. Experience was just awful. read more

The food was good as well the drinks..but the hostess didn't assign us to our seats. The waitress was very nice and friendly.

After waiting an hour and a half JUST to be seated because they are short staffed (with over 20 tables open.) We were told there are 50 food tickets in front of us and it will be 1-2 hours until we get food! I am not mad that they are short staffed or even that they got behind in the kitchen. People are Human they make mistakes! BUT WHY NOT TELL ME THIS BEFORE I WAIT AND WASTE MY TIME!!!! BAD management! Do NOT put your employees through that! Do the RIGHT thing and tell people the truth that you are so behind it will take 1-3 hour to catch up and you need to turn people away. Sad thing is the waiting area was packed and they kept telling people 10-15 minutes. DO NOT LIE AND WASTE TIME! read more

Yesterday, me and my friend came here and we ordered the 2 for 2 and got some dessert the server, Joshua did a excellent job in bringing us our food out in no time, wasn't too loud in the restaurant, just right. The perfect atmosphere for us. I will be returning soon! -Courtney read more

Terribly slow service. Waited for a while to be seated and there were only 5 tables full. Never got silverware. The waiter didn't write down the order and kept forgetting things. Manager needs to be fired. Gives a good company a bad name. read more

Ok, waited to be seated. Timely only waited 10 minutes, even though large party ahead of us. Once seated the fun begin. We waited 10 minutes and no one took our drink order. 5 more minutes passed and hostess stopped and asked had we been served the reply was no. She went to the back to get a waitress who returned to take the couples order behind us who came afire we arrived. We assumed she would come to us after she took their order, but she left to only return later to ask the couple if they were ready to order. My husband and I sat for a couple more minutes when he went to the front to get the hostess for assistance. I found the manager and asked him to help. Very nice guy. Don't remember his name but he took our drink order and offered us some chips and salsa. He got us s great waitress. We often go to chilis my son loves this place, our first time at this location and possibly last. Overall service started out negative but the turnaround might be positive. Attentive waitress and good customer service goes a long way. TBC. read more