The restrooms were filthy. The waitstaff didn't care at all. The onions were undercooked on the fajitas. They never brought our chips and salsa we ordered. The floor was icky. We won't be back. We have really liked Chili's elsewhere. read more

Smelled really weird inside. Took forever for food to come out. Waitress also never filled up my drink I had to ask!! Food was good just bad service and weird smell. read more

Food was mediocre. The ribeye was overly seasoned for the up priced meat it was. They were out of potatoes all together, so instead we had to order rice or Mac & Cheese. My sister's broccoli was good, but her rice was under done. My Mac & Cheese was good, but they didn't take the stems off my asparagus. The tortillas were flour not corn. Salsa was good though.Our server Destiny however was excellent. Not her fault the kitchen had so many issues. Greeter put us near a warm window on a hot day with a sticky table. We are disabled and it was quite a walk too. read more

Chili's - Classic Ribeye, Mac & Cheese, Asparagus Broccoli and Rice - Bars Near Me - Florence, Alabama

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The food was amazing and service was fast as well Restaurant was very clean too. Server was attentive and price was very reasonable! We go to this Chili's very often. Highly recommended. read more

Our server was awesome, she went above and beyond for us! So if you need some great food and service ask for Kinley

We were greeted and seated upon entry at about 3:45 pm on a Saturday. Our server took our order and brought our water. My Grandson ordered the Brisket Quesadillas with a side of French fries. He asked for the jalapeños to be on the side. I commend the kitchen because his order was correct. The French Fries did not come out with the Quesadillas. They were piping hot when they did come out. He said he would order this again because it was so good. I had the Bottomless Chips, Potato Soup and Caesar Salad Combo. We enjoyed the chips and salsa while our food was being prepared. You can't beat Chili's Salsa. My soup was sent back because it was delivered cold. My soup and salad were delicious. Our server was efficient and friendly. Plenty of parking. read more

Chili's - Advertisement on table. - Bars Near Me - Florence, Alabama

I came as a party of 5, by the end of our dinning experience there were 13 cups on our table leaving us no room to even box our food. Multiple employees came by our table and not once offered to clear things out for us. Not to mention the server came and left our table so fast it was hard for us to even get napkins once we started eating. Food was good service was quite disappointing. read more

Chili's - Bars Near Me - Florence, Alabama

Could not eat the tortillas. Tough as leather. Very small condiments for fajitas. Restroom was terrible. Smelled like septic and old mop water. Worse restaurant in our area. read more

The service is the best and I live the foods drinks and it's so delicious I I'm absolutely oppessed

It's ok. Drinks are good if you get them. My food consisted of the Triple Dipper. Maybe I'm wrong when I say the Chicken crispers are supposed to be crispy. Mine was not cooked all the way or crispy. I'd tell the waitress but she never came back except to ask if it was cash or card. I only come one time a year. Thankfully. Do better. read more

Food was horrible. Chicken to dry to eat. Music to loud. Prices are way over avg. for the area. Slow service.

I ordered through door dash. They didn't give the doordasher my complete order( left out an entire meal). I called them, they put me on hold for 20 minutes to talk to a manager. Then the employee that answered the phone got back on the phone and told me to call back in what would have been an hour and a half later that night. I said I can't do that and that my family has been already waiting to sit down and eat Saturday dinner for over an hour, and then they told me they aren't responsible for doordash incomplete orders and abruptly put me on hold again and then the phone hung up on me while I was on hold. Some don't realize this but the restaurant is responsible by law as they are the ones who write the receipt for the food and have the health inspections required to make/serve/package the food. The restaurant is ultimately responsible for the order being made/served/packed complete, not the doordasher. I called back and was then handed off to a manager. He said the same thing the first person I talked to said and then literally said "we are busy" and "to come up there" and he said this in a shockingly aggressive way. Not only did his aggressive tone take me by surprise but I have two disabled family members at home so driving across town at night is not an option and as such I know the law and that when you order takeout, it is the restaurant's responsibility regardless if uber, or doordash, or inhouse delivery; the restaurant is required to complete the order or if impossible to complete to initiate a process to refund the payment/order difference. He (the manager) then told me over the phone that "we won't refund and we won't complete the order" because he "is busy". I replied to him that "It isn't my desire to be litigious but this is theft. Do I actually have to take a recording of what you have said and file a police report?" The manager then abruptly said, " I don't respond to threats" and hung up on me. I called back and asked what is going on? At this point I was concerned that I was just talking to some "new employee" this whole time and they were "hazing the new guy" at both of our expense. What I was being told by them so absurd that I thought I was being pranked. I asked whoever it was that answered the phone this third time calling, "why the manager did that" and was told by that person that they are "extremely busy" and was passed off to another employee who then hung up on me mid sentence without me even able to get a question out. Anyway, I gave up, my family had what was in the incomplete order and I'm going to bed without eating dinner. It was all just so heartless and unnecessarily mean. What is the World coming to? It really was just an awful feeling to be treated that way and to lose money on what I thought was going to be a nice little Saturday dinner. I don't even want to file a report and risk this feeling of being so discarded to get worse than it already is. I just want to go to bed forget the experience but I thought I should write a review while it is fresh on my mind to let people know that we have got to start treating each other better. We have got to be kind to strangers again. Sometimes even what seems to be passing dismissiveness or simple disregard for eachother can be really much more hurtful to people than we realize. If this review reaches anyone at any place of business or any customers for that matter, I hope it gives folks a brief pause and think a little bit longer on how we treat each other. No matter how frustrating and busy life and/or work can be, kindness towards others is the easiest way to being happier in our own lives. I don't think that's just something I subscribe to. I think that is in all of us but folks are starting to forget it more and more these days. I've just noticed this general dismissiveness and pettiness towards others is happening everywhere these days. When it happens out of nowhere at a basic, cookie cutter, super-corporate training restaurant chain like a Chili's???Well, ya gotta say something, right??? ... Okidoke, to cap off a long review, this might be something going on in society that's bigger than a manager or employee or whomever I was talking to over the phone tonight having a rough night at work and taking it out on others by taking my money acting like a jerk to a to me, ya know? Folks , we gotta treat each other how we would expect to be treated. We have to respect each other again. Good night yall, and for those that made it this far in this rather long review; I appreciate ya! read more

I've always loved chili's Menu and atmosphere. Their food is great and the service is always good.

I have never had a problem when I visited Chili's. Today was different. Today we had issues with cleanliness, waiting for drinks, and the time to get our food. We asked the hostess to wipe down the table because the table was very dirty with food and crumbs. Even after she wiped it down I had to fully wipe it down myself. And it took forever for the rest of our drinks to be brought to us. We will not be back for a while. It honestly seems like they don't care about service, or keeping the restaurant clean for their patrons. read more

The worst service and food. Ultimate Smokehouse Combo. I order this all the time. What up with the corn, garlic toast and sausage cut paper thin. Server never checked back with us after serving food. Had to ask for chips and salsa. Server only came back to bring to boxes to go. read more

Chili's - The serves and the food was the worst. Server never checked back with us, just brought to go boxes. Ultimate Smokehouse - Bars Near Me - Florence, Alabama

Kayla (our server) was very pleasant and professional! Very peaceful atmosphere and clean. Steak well done was perfect! Wife enjoyed her bacon ranch quesadilla and strawberry lemonade. read more

Went to this Chili's location in Florence, Alabama, upon entering we were advised the air conditioning wasn't working, its Alabama and its July so we knew it would be warm , but we were hungry, so we said ok, we will give it a shot! I had the Half slab of Ribs and an appetizer of Texas cheese fries, other's in my group had the Margarita chicken and the 8 once sirloin. The Food was excellent, best Ribs I've had in awhile! The service was great, I would not hesitate to go back. But it would be nice if Chili's corporate would fix their Air! I could see this hurting their business, it's pretty warm in Alabama in July and August. Because of the air that's the only reason I did not give them a 5 star rating. Good food, good service, check the out!!!! read more

The watermelon margarita was wonder! The quesadilla salad was wonderful! The wait for service was terrible and the wait for food was terrible. Apparently some confusion about which server had our table. Who knows why the long wait for our meal. We ate between the hours of 1 and 2:30. We were seated immediately. read more

Chili's - The Sauza Watermelon Margarita was fabulous! However, that was it! Service took forever! Our order took forever!!!! - Bars Near Me - Florence, Alabama

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I am sorry to say that this Chili's was not at all good. We waited for 30 minutes to be seated with tables and booths empty. There were several tables not bused. Empty tables means no money for you Chili's. It took an hour to get our main entrees. The chips and salsa were not good. Rubber chips do not eat very well. The waitress told us that the cook made the chips this morning. The manager was cooking the food due to people not working. This is inexcusable. Corporate needs to change what is going on. Managers should not be cooking. I foresee this place closing soon. If you need someone to come in and give leadership lessons to corporate I will be glad to do so. If people cannot get the picture they need to be let go. If you want to make money Chili's you need to make drastic changes. I will be glad to take over as CEO because yours is not doing the job. read more

So much better! After our last visit I was nervous going back but so glad we did. I received a letter with a gift card from Mary Jo, Guest Engagement team; me, my husband & son went for a late lunch. Marnesha was our server & so fantastic! I'm 40yrs old & she asked for I.d after I ordered a margarita, which made my day. We placed our order, which she didn't write down to my son's amusement but she got 100% correct. He did the 3 $10 deal & we did 2 $25. They both got the chicken bacon quesadillas & I got the Cajun chicken pasta. I absolutely love the ceaser salad & my son loved his southwest soup. The entire meal was fantastic. Thank you Mary Jo for giving us the opportunity to try Chili's again b/c we were extremely happy & Marnesha was great! read more

Me and my daughter ate here today and we got bacon chicken ranch quesadilla and a house salad. It tasted really good but about 10 minutes after I ate I started cramping and feeling nauseous and having terrible gas pains from my stomach to my chest it was awful!! I got home and hour later and drank some pepto and I felt better then I find out later tonight my daughter had been nauseous and she was still cramping and feel bad 6 hours later!! I would not recommend this restaurant to anyone I can tell you there is definitely something wrong with the food!! And it tasted and smelled good so that's what scares me!!! read more

Solid service considering that they definitely weren't fully staffed. Went at lunch time and got the 2 for $25 meal with salads and chicken bacon ranch quesadillas and cheesecake. Food wasn't incredible but it was worth the the price for the amount. Good job Chili's. read more

One of my favorite restaurants in Florence. The prices are reasonable, and the atmosphere is very welcoming. My favorite dish is the Cajun Chicken Pasta, one of the best pasta dishes out there! If your looking for an appetizer, I always opt for the Texas Cheese Fries. Awesome place! read more

I've been a Chili's fan since '91. Have eaten at Chili's in many states, Singapore, etc, etc. Used to play polo with Norm Brinker and ate as his guest in Chili's for years, mostly in Plano, TX. I've been to multiple Chili's Cookoffs and events. I tell you all that to tell you I will never again step foot in the Chili's in Florence, Alabama, despite previous good experiences there. My wife and I rode there for dinner on my Triumph tonight. After being seated and removing our helmets and leathers, the waitress asked multiple times over the next five minutes what we wanted despite us asking for more time. We ordered two waters and asked her about Happy Hour, which the bartender who seated us said was "everywhere". My wife is a bartender, so it was a chance for her to drink while I "drove". She brought us their bar snack menu without a drink on it and had a definite attitude when we only ordered water and didn't want lemon. As a frequent diner, I've been in the Chili's rewards club through at least a handful of different cell phones, so probably a decade. The usual "Free Chips & Salsa" reward wasn't showing on my app, but I did have an unclaimed Free Appetizer. It only opened a big "Free Appetizer" text and did not list what exactly were the options, so we asked the waitress. She had no idea and told us we have to use the tablet kiosk and log in there. The Manager came behind her and told me to just click on the "Claim" button. I explained that I only wanted to claim the reward if it fit into our desired order. His response was "Well, I can't help you then." My wife walked up to him and asked if he was the Manager. He confirmed. She told him "You suck". What can I say. She was hungry, wanted a drink, and was planning on spending $30-40 bucks. I was also intending to come Sunday for football based on the table topper promo I saw. We left. He proceeded to stand behind the closed front door and glare at us the whole time we geared up and rode away, like we were Hell's Angels intent on throwing hand grenades at the restaurant while we keyed his car. My wife thinks he was trying to get our license plate down, bolting out the door as we pulled out. What an idiotic excuse for a Manager. A shame. I'm sorry, Norm. Glad you're not with us anymore because I'd be lighting up your cell right now. There is no option to pick zero stars. FYI, this was at 2030 on 10/23/19. read more

Why can't all Chili's be the same? It would be great if they were a just spotless clean. Is it that hard? This particular one felt dirty and greasey the moment I walked in the door. I almost walked back out. The food was good only one mistake by the server and it was quickly corrected. read more

I feel bad writing this review, because I have a lot of nostalgia for the Chili's chain. However, this was the worst Chili's I have been to....ever. The food was terrible. I had the quesadillas and they were burnt with overcooked chicken and cheese. The lettuce and pico were not even close to fresh. How hard is it to make a quesadilla? Management here must really suck. The server and manager asked us to complete a survey for them for 10% off our meal, but the catch was that we had to complete the survey before we ate. Big mistake. Stay far away from this Chili's. read more

The food quality and portion size is not what it used to be. Bartender was friendly. Service was prompt. Just overall, if you have other options explore them. read more

Chili's - Tito's Punch - Bars Near Me - Florence, Alabama

We waited to be seated and barely any tables in their. when we got seated yhe server brought us our drinks. and we ordered. but the server never came back to check up on us. our food was cold and i got the cajun chicken pasta. and the noddles were hard and not done. the worst service i've had in a long time. read more

chilis is chilis watch out now-they try to get your kids to play games on the-on table hand held read more

Chili's - a person using a tablet computer - Bars Near Me - Florence, Alabama

I understand that all restaurants are short staffed right now, because I run a restaurant. But we walked in 4 adults and a baby and couldn't sit at a booth because it's only four to a booth, cool I get that. But also couldn't sit at a table because they were short staffed and only had one waitress and a bartender.... But three employees were sitting down in the blocked off area and it took the hostess a while to even notice us and get up and come over there. Also the restaurant was extremely dead which makes complete since considering how garbage the customer service has become at this chili's. I will not be surprised if y'all go out of business in the next year. Get it together. read more

My wife and I stopped for lunch. Even though there were several empty tables there was a wait. We opted to sit at the bar. Tess the bartender evidently couldn't see us even though there were only 3 other people at the bar. We finally flagged her down. Needless to say it never got better. The manager came into the bar area and she too never engaged a customer. Poorest customer service I've seen in a very long time and I travel every week for work. read more

Very disappointed with our visit to chili's. The waitress was extremely rude. They were not busy as we went around 3pm. On three separate occasions my husband told the waitress thank you. Never one time did she reply, she simply turned her back and walked away. We are from out of town, but will never be back!!! read more

I have been to this chili's a few times over the course of 3-4 months and they have been around the same time, around 8-9 o'clock at night. Each time myself and friends have waited 10 minutes or more just to be seated or see any employee to seat us. After we do get seated the service is still very nice but it's still 30 minutes or more for food. The main reason for my rating is one occurrence I had was I cane in with a party of 6 and we were never seated or looked at for 20 minutes at the door. The people there are very nice but the service itself it nice and the food is still very nice. I hate to be that guy to give a bad rating but it was very, very unprofessional for that. read more

I paid 45 dollars for garbage. Food was cold and gross. I'm highly disappointed, because normally the food is great. It was delivery, but there is no reason for our food to be this cold since the dasher came straight from Chili's to my home. read more

Terrible service. We were seated and then didn't get our drink order, or even see a waiter/waitress for another 20 minutes. They didn't give us enough silverware, and we never got the silverware. The food was cold and very sloppy. Just mediocre. The waitress never got us a refill. Terrible experience. Won't be back read more

Food same as other chili's but dined in during day recently and with the daylight noticed how run down the place is. Torn seat cushions, scraped up walls, dirty table game machine...love chili's so hope they revamp soon before everyone notices how bad it's needed and it puts them out of business. read more

Every time we have eaten at this restaurant, it has been a good experience. The food is delectable, and the service is over the top great. On the rare occasion that a mistake is made on our order, they bend over backward to make it up, and go beyond making it right. I would recommend this restaurant to anyone ~ a real pleasure. read more

This by far the worst Chili's ever. The employees will mean mug you as you drive in. Then they will refuse to seat or even greet you if its after 8pm. (Even though they're open till 11) The store is sticky and disgusting. The employees are lethargic and obviously hate their lives. Its depressing for everyone. read more

I really tried to like this place so I went here a few times before I wrote this review. Hostess couldn't figure out were to seat us so she told us to pick a seat anywhere. Kinda awkward. Table was nasty and sticky and with food crumbs on seat. The blinds in the window were nasty too. Food was good. Service was ok. Hostess came back later with broom and began sweeping under our feet while we were eating. Nothing really makes me want to go back. read more

Went to Chili's on Sunday evening with my family. We are a party of 5 and had to wait 20 minutes for a table when most tables were not being used. After the 20 minute wait to get a table the hostess sat us down and said someone would be with us in a minute. We waited 15 minutes and no one came to the table. We walked out and no one even noticed. read more