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Chili's

1.4 (17 reviews)
Closed • 6:00 am - 10:00 pm

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Chicken enchilada soup & a big Blue Moon
Deniece W.

This Chili's is located in MSY near gate C4. There is a decent amount of both bar and table seating. There are outlets at your seat for you to charge your electronics pre-flight. They don't give you a menu here, you have to pull it up with a QR code. They offer familiar Chili's favorites, like fajitas, chips & salsa, guacamole, or queso, burgers, chicken sandwiches and tenders, soups, and salads. Ordering at the bar is a bit strange. First, the bartender has to "turn on" your tab in their POS. If you're only drinking, you're supposed to order & pay online. If you're drinking and eating, you check out with the bartender. The food & drinks were actually pretty good and reasonably portioned without being terribly expensive for airport fare.

Zoomed in photo of beer in plastic cup
Kasara G.

The absolute worst customer service I've ever experienced. I sat on one side of the bar waiting for somebody to even greet me, then went to the other side after about five minutes for any kind of acknowledgement, and was still intentionally ignored. I went next door to Lucky Dogs and Auntie Anne's to ask if I could get a cup of ice after waiting and they directed me to Chili's since they had to charge full price for a drink for a cup of ice - which makes sense, I've worked in retail, I get it. I finally cut an employee off in their path just to ask for the cup of ice, and was met with the worst attitude and a hard "no." When I asked if I could even pay for one, lady said "We can't give out the plastic to-go cups." ... Tell me what they're for, then? To-go drinks, no? Why doesn't a cup of ice qualify under that category? And tell me why there's been a plastic cup of beer sitting on the ledge for the entire hour I've been at the gate next to the establishment? Seriously make it make sense. Explain it to me like I'm five. I'm genuinely confused by the lack of greeting in the first place. What if I was a to-go order or just had a menu question? The bar is consistently crowded and people ordering or trying to order to-go aren't gonna try to make friends in the single seat in-between airport strangers to get some to-go Chili's. Staff here desperately needs customer service training and to get off your high horses... you work at Chili's. Would not recommend giving them your time or money. They sure won't give you yours and they never clean up either.

Shouldn't take 45+ minutes to cook this up smh

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1 year ago

Helpful 7
Thanks 1
Love this 0
Oh no 5

6 months ago

Helpful 0
Thanks 0
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3 months ago

Helpful 0
Thanks 0
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Oh no 0

3 years ago

Helpful 25
Thanks 3
Love this 20
Oh no 0

8 months ago

Helpful 0
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Oh no 1

1 year ago

The waiter was great! The food was fresh!can't wait to go back because it's hard to find a good Chili's to eat!

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7 months ago

Helpful 0
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10 months ago

Helpful 0
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2 years ago

Helpful 0
Thanks 0
Love this 1
Oh no 0

2 years ago

Helpful 0
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Oh no 1

2 years ago

Helpful 0
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1 year ago

Helpful 0
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1 year ago

Worst service possible. Every single person working there refused to help two separate customers place a to go order.

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1 year ago

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2 years ago

Helpful 0
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2 years ago

Helpful 0
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17

3 years ago

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I have been to Rumba for happy hour twice now and both times I have had a great experience! I…read morealways sit at the bar and order practically everything off the happy hour menu. Honestly, I would get everything again except for the tacos. That is not because they are bad, it is just because the other options are so much better! The first time I visited, I got the warm rum bread pudding. The second time, the chef brought out a special French toast bite dessert drizzled with raspberry and warm rum punch sauce, and it was amazing. Between the fantastic drinks, incredible food, cute ass tropical ambience and awesome service at the bar, I will be here faithfully every two weeks until I can not take it anymore! Shout out to Marisol and the awesome crew!

The ambiance and decor at this place were AMAZING! The vibes were phenomenal! My wife and I came…read morehere for lunch, and we were seated promptly with no wait. Our waiter was Emily B., and let me tell you, she was AMAZING! She was very knowledgeable and offered some great recommendations. She did not miss! Emily has to be one of the best servers we've ever had, with her friendly attitude, bubbly personality, and outstanding service. Now, let's talk about the FOOD! We started with the Dominican ribs and coconut shrimp. Both were absolutely delicious! The ribs were so tender, and the shrimp were colossal and packed with flavor. The drinks were so good Of course my head was spinning For our entrées, my wife ordered the blackened mahi fish burger, which she thoroughly enjoyed. I had the Grenada chicken, and it was delicious as well! This place is absolutely beautiful and makes you feel like you've been transported straight to the Caribbean. The outdoor dining area and bar were just as nice, adding to the whole experience. I rarely give out 5 stars, but this place definitely deserves every single one! The atmosphere, food, and service were all top-notch. We will definitely be returning! And a special shout-out to Emily B.--happy early anniversary! Thank you for making our dining experience so memorable!

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Love Emerils so much! I certainly expected more…read more This is just a typical restaurant. Truly nothing special for it to be an Emerils restaurant.

Decided to stop here while waiting for our flight. We saw the name and figured it was a good place…read moreto eat. Once I came here to do my review I suddenly no longer felt alone in my disappointment. The service here is atrocious. I mean full on staff doesn't want to be here or work atrocious. So where do I begin! Let's start at the entrance. There's multiple areas with podiums where a host should be attending to seat you. They were all empty. We were standing in one spot as waitresses scuffled by, bartenders looked us dead in our faces but no one ever said a word. Then we noticed a small sign to go to entrance 11. We went and there was no one there either. Employees leaving brushing past you with no type of excuse me. Once again staff scuffling past and no acknowledgment. I mean how hard it is to say hey I'm leaving but I wanted to let you know there's some customers here? Someone will be with you in a moment or seating is over this way? I have to mention this disclaimer. I was not dining alone. My husband heard the food was good and he wanted to eat here otherwise they would have lost me at the very first point I wasn't acknowledged at the initial entrance. This place wasn't even crowded or very busy either. Now that I got that out of the way, eventually we were seated. Our waitress (that we didn't know was our waitress) walked by us multiple times without acknowledging us. After waiting 30mins my husband finally got up and went to find a manager. Then we finally got a waitress. We placed our order (which I didn't want to do at that point). We were leaving from a conference and extended stay to celebrate my husband's bday so I didn't want to be a party pooper ruining our time. I begrudgingly ordered the shrimp étouffée and he got the shrimp, po boy. They were both ok. Nothing to write home about or gamble with poor service over. Once the bill came we noticed he was charged for his club soda. First time for us but the manager said it's like getting a soda so they charge. You would think they would have at least took that off for the horrible service and making us wait 30 minutes to get it. NOPE! Bottom line as a business owner myself I would not want my name attached to this place. I'd shut it down before I'd allow my name/brand to be represented this way. Meanwhile as a consumer If they were the only place open in the air port I'd find a vending machine before I ever ate here again. It was the worst dining experience I had in New Orleans and I was there for 6 days. That should tell you all you need to know. lol!

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3.5(230 reviews)
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A solid return to Metairie with a straightforward menu combined with prompt efficient service and a…read morefriendly, casual environment. Many positives. Good cocktails. A small but thoughtful wine list. Generous servings. Recommendations: the dipping sauce and bread. This sauce is unbelievably rich and scrumptious. The large loaf of bread is a perfect match. Whatever you order swap sides for the crazy potatoes. They are addictive!! The po-boys are ample and well prepared and dressed. Oyster po-boy is surprisingly good. The blackened redfish was seasoned well but slightly over cooked--a minor complaint. Next time we will try the beef!

This spot has potential. I believe dining here earlier and asking questions about the price on…read moreeverything you order will get you a good experience. Otherwise, you'll be in for a shock. We came here for a birthday dinner and when our last guest arrived, she was told the kitchen was closed. We should've been given a time that the kitchen would close seeing that we were still dining and ordering. When ordering entrees the waiter kept asking about sauces atop the entrees. No price mentioned whatsoever, just sang off a list of sauces. Apparently those sauces don't come with entrees and were additional charges that were not pre-disclosed. When my red fish came out, the side item was wrong. Instead of leaving the perfectly cooked fish and potatoes with me, they took the entire plate back. I asked for the sauce on the side because I'm not typically a sauce person. My plate was brought back smothered in sauce, red fish overcooked and rubbery, and the good quality cooked potatoes swapped out for some that needed a better consistency. To make matters worse soon as the plate was sat in front me my cousin arriving was told the kitchen was closed. She ate some of my red fish and agreed they re-warmed it, ruining it. Now this place uses some good seafood, I can tell it's a good piece of fish and good shrimp (shrimp wasn't seasoned well). So to take a cooked redfish back to the kitchen and re-warm it before serving to a guest is insane. This really upset me because that looked like a good quality red fish and it was ruined. It's a very nice restaurant but I feel I won't return because it was just too much at one time. Do a better job at having wait staff actually communicate with guests.

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