Food is good, albeit a tad pricey. Service is always good and helpful. Decent ambiance, yummy chips. Needs better pricing and the food was nothing super special, good for gatherings tho. read more

Chili's - Chips & Salsa, these are free with the rewards program - Tex-Mex Near Me - Crystal Lake, Illinois

We came in on a Sunday and were seated right away. Our server was nice but wish he was a little more attentive to our table since we wanted to order as soon as we could. We got two servings of chips and salsa since the food took a little bit longer (around an hour) to get to our table. The food was okay but we had to pack it up to go since we were unable to eat it at the location because we didn't have much time left to eat. We only ordered boneless wings and the triple dipper which we thought would be a quick in and out but we were wrong. The place was clean and they had TVs to watch sports on. Overall good experience but not great. read more

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The Evening Manager, is a very Rude Person, he Ripped me off with the Check of like oer $100. I paid over 3 times on a Check of $38, I paid like $120, on a $38 Bill. I have yet to Receive a Credit. or An apology of the Mistake. read more

The server was attentive, our meal was good. Love that they post the calories on the meals as that's a concern for me. We were a part of 4 and everyone enjoyed their food. Portions are generous & 2 of us took home enough for another dinner. read more

Stopped in for a quick bite as my blood sugar was very, very low. Plus, I have wanted to try new chicken sandwich. Drew was very, very quick with serving me. He's amazing! He made my experience very enjoyable. read more

Busy busy busy! Bustling Saturday night but great service. Great prices on all American Food. Loved the bottomless chips and salsa. Place was clean and staff was very friendly. read more

I got a pick up order the other night. Requested pink in my burger and was basically served a completely raw patty. I could only eat two bites around the edges. The rest was inedible. So for that alone, you suck. read more

The food is ok, but those kiosks on the table are a real problem. I was dining with my wife and two young children. My 3 year old daughter started playing with the kiosk on the table and I didn't think it would be a problem. However, when I got the bill I was charged $2.99 for some gaming fee because my daughter must have played a game on it. At least let parents know that you get charged if your kid plays a video game on the kiosk. I feel ripped off. read more

We came to the chili's in crystal lake for a curbside Togo order. All was efficient and quick to pick up. Food was great ... got 4 burgers w black bean patties and fries and a quesadilla explosion salad. All were tasting great when we got home. Online ordering was smooth except you have to call to ask to put chicken on the side. Curbside team was awesome and super friendly and food was out on time. Thank you! read more

Chili's - Chips and salsa - Tex-Mex Near Me - Crystal Lake, Illinois

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We took our 4 year granddaughter for her birthday dinner. She loves the chips snd salsa. Upon arriving as a typical 4 year old, she had to use the restroom. We headed to the rest room and the ladies room was closed. We asked the hostess who happened to be right there, if there was a rest room available, she said "sorry it's closed for maintenance". I asked you don't have a rest room available , she replied no! My daughter quickly rushed out and walked our granddaughter to target to use the restroom. We told our server and he said there was a unisex bathroom available. So the night was not turning out from the beginning. My daughter and I both got the 6 oz sirloin, very disappointed both of our steaks were butterflied and were approx 1/4 inch thick, They were flavorless. I have had the sirloin many times but in various locations, never were they so thin and flavorless. The server was very attentive. Not sure I would ever order the sirloin there again . read more

Ordered online. Great service and delivery. The food was excellent per the usual! Definitely ordering again!

We had a great experience here the last 3 times. The servers were attentive and nice. Food portions were huge - the 3 for me deal is hard to beat. Burger was excellent, fajitas are just OK - and the skillet queso is always my favorite. read more

The service was good and the staff is great but what happened to the chicken tenders of yesteryear? After trying the latest kind for the 3rd time they don't taste or get any better. Those strips from years ago were excellent but not anymore read more

Do not work here. I applied, got told to reschedule 3 days in a row. I called for an update on it, they said the manager wasn't in. 3 days later, I called for an update, and they said they are no longer hiring. read more

Usually when we come here it's easy. This time was difficult for the staff to understand for some reason. We order the same thing every time but this server thought our order was too complicated and told us the menu is how it is. Disappointing read more

Saw this screenshot posted on Nextdoor app Sept 2022. Way to go Rob, Store Manager!!! read more

Chili's - Saw this posted on Nextdoor app Sept 2022. Way to go Rob, Store Manager. - Tex-Mex Near Me - Crystal Lake, Illinois

Our experience at the Crystal Lake Chili's was great! Our server Molly was very kind and attentive throughout our whole visit and the food was excellent. For a Thursday the restaurant was very busy but Molly made sure all of her tables were taken care of. 10/10 experience. read more

Downhill-after Covid it seems a lot of these chains have gone downhill. The restaurant was dirty. Garbage, food, etc on the floor. It wasn't overly busy for a Sunday, but the service wasn't great. Ordered our 3 meals, two came out okay. Didn't get mine. Then the manager walks up and asks how it's going, I mentioned still waiting for my food. No one said anything, they walked away. Then she walked by again and I asked if she was checking on my food....she turned around to go talk to my waiter. Apparently my meal wasn't put in on the original order. Meanwhile, my kids are almost done eating, still no salad for me yet... read more

Worst dinner ever! Please go elsewhere as their service was awful and food is served cold. Ordered the margarita chicken and sent it back along with the bad attitude from the server. New meal equally as cold like the servers attitude. Looked for manager and he was hiding in the kitchen. No accommodation on the bill for lousy service and cold food. Never coming back. If Chili's wanted to know why they are losing customers reread this posting. There are so many better options in the area for restaurants that have better service and food that is served at the proper temperature. read more

This place does not know how to properly cook a burger. My husband asked for a medium burger and he received a well done burger. So he sent it back and then received one that was pink but cold in middle and the patty was falling apart. The cook just smashed the patty and flipped it and smashed it again. The hamburger bun also look like it was stuck in a pressed and burnt on top. Finally the third time was the charm and it was cooked properly. We received the excuse that there are new cooking procedures that are being enforced. I call bullshit. The cook at this chillis doesn't know how to cook. Will not be returning for a while. Chilli's in Crystal Lake Illinois. We will not be coming for a long time. Since last time we were here 3-4 months ago we had the same issue. read more

We ordered our food to go. My husband order mild boneless wings, got bbq. I ordered soup with no cheese and it had cheese. Ordered fajitas with extra chipotle butter got none on both orders. When I called and spoke with the manager regarding the order she made excuses like miscommunication or the phone must have cut out. She did offer to refund or remake the order. But by then it was 9pm and my husband works at 5am. We took the refund but the lack of customer service or empathy, lack of compassion for someones time and money was ridiculous. Wouldn't recommend and won't be back again. read more

Food was so-so, not bad but nothing special. Waitress was super nice. The only problem was that 2 people out of 4 got sick shortly after leaving: one just had a mild stomachache but the other was throwing up volatility following by having diarrhea rest of day. Will not be back. read more

We sat at the bar and had drinks and dinner. Patrick the bartender was very attentive to us. Dinner was good too. We will return! read more

I haven't walked out of a restaurant in my life....just did today. Waited at our table for 20+ min. with no service. Spoke to a manger and zero apologies and still no service. Told they were having technical difficulties? Used to love it at Chilis. It's a shame it's managed so poorly. read more

Your average Chili's. Decent food at decent prices. I enjoy their traditional nachos..every chip has the right amount of beans and cheese on them. Good chili too. read more

Best Service always neat and clean These people have become my friends! Food is great. Exceptional in every way!

This is one of the most amazing dining experiences I have had in a very long time. My husband, son and I decided to stop for lunch. We were wearing masks of course. The restaurant was not busy at all. We stood in the entrance area for quite a while waiting for a hostess. A barback walked into her area, looked at us then went to the back. Still no one came out so we assumed she had not mentioned there were guests waiting. When someone finally came to help us, there was no greeting, only "how many" ? WOW. No name tag and the uniform was blue stretch pants and a blue t- shirt. Sooo, now she took us toward a seat when my son requested a booth. That seemed to be annoying to her. She said ok then, the other way. We were seated closer to another couple than we wanted to be. My husband had gone to the restroom. My son and I moved to another booth. She walked out of the back, saw that we had changed seats, and threw up her hands at us. She probably lost her restaurant about $70.00 and lost herself $15-20.00. My son used to wait tables and he tips very well. So, as you can guess, if there were Minus stars, Miss Congeniality would win them all!! AVOID read more

Food was great. Waiter was a nice guy, little forgetful but very attentive. Place was clean. Always a great experience going there.

This is the Buffalo chicken salad..I subbed the fried chicken with grilled chicken. It was good! I originally ordered the mex bowl, but my chicken wasn't warm when it came out. I lost my appetite after biting into slightly cold chicken so I let the waitress know. Her and the manager were awesome and made the salad instead as shown, and they didn't charge me. I was more than willing to pay but they insisted and made sure they provided excellent customer service. Thank you! My friends and I were impressed on the generosity. read more

Chili's - Tex-Mex Near Me - Crystal Lake, Illinois

I ordered a pick up order and the sirloin steak was to be medium rare, it arrived well done and hard as a rock. I contacted the Crystal Lake location and after 8 minutes of not knowing what the person on the other end was doing, came back on the phone and stated that I would get a refund in 7-10 days if corporate approves it. The girl on the phone asked me my phone #, last 4 of my credit card and what type of card it was. within minutes of getting off the phone with Chilis, I get a text message from them asking me to pay for my order, thinking it was a refund I clicked on the link and it showed a different order and a balance. I contacted Crystal Lake again and was told to ignore it. This place can not be trusted, as they can not make food correctly, or handle issues without blaming corporate. Now I am getting text messages from them telling me to pay for someone's order. Tried to contact corporate but they hang up on you. This is not my first negative experience with this location, it is now the last read more

Arrived on Friday, November 15 evening and the hostess told me the wait was 45 minutes. No problem I replied. It did take the 45 minutes but, then we got seated. Thinking we would have an enjoyable evening server Daniel advised the kitchen was behind...first red flag. We began to notice people seated before us didn't have any food yet but, still thought we would wait it out for a little to see if things improved-2nd red flag. Around us we heard many tables of guests complaining to servers, asking about their food orders. Servers could only apologize. If you're keeping count, this is red flag 3. I wanted to leave but my wife really wanted her burger and didn't want to start the wait again so, we stayed. So, after over 45 minutes, a server delivered the mushroom burger and fries...she didn't want fries. My shrimp tacos arrived cold, cold rice and cold bean soup...all cold! I managed through dinner as I watched numerous guests upset, leaving and some just getting food to go. What a total debacle. I realize this is not our servers issue but, as for the manager this is inexcusable. The manager needed to appease guests with free chips and salsa and walk around apologize to guests. Instead of servers. Chili will get the cold shoulder from us. read more

I don't know what it is about chilis but it sucks!! I'm sure it is not all the staff but our server attended us once!! We could not get refills or even extra sauce. Server was not attentive and had so much attitude. Food was not the greatest either. Sorry chilis you went downhill especially this location. Been coming to crystal lake location for years and it is absolutely horrible now. read more

Usually a decent time with the family. However tonight we waited for over an hour for our food. We even put our food order in when first greeted. The table behind us had their order not put in. We got 1 refill on our drink. Being that Crystal Lake restaurants are always packed and busy is understood. Today was just a bit longer than I have patience for. read more

If you are from out of state and want to enjoy a tasty beverage after a 4 hour drive, do not come here. They only accept horizontal IDs. Some states do not require you to get a new license after you turn 21. Mine doesn't expire until 2020. Everyone in Crystal Lake acts like it isn't a valid form of ID. Go to Pablo's. read more

Good food and service. Please just give me a regular menu. I don't want to have to stare at my phone and look at a tiny menu to order my food. read more

Food was fantastic, & exactly what I wanted. Restaurant was immaculate, & staff was friendly & attentive.

It's my birthday, expected to have a nice dinner with one of my friends who was kind enough to take me out, and the food...tasty as it was, it was still unappetizing! I had asked for my burger "well done", and it came with some pink in the middle! The fries came seasoned, but didn't have that "crunch" that fries are usually supposed to have. I will not be returning here anytime soon if this is what they're going to continue to send out read more

Friday night...7 p.m.....everyone is going out to dinner! While Chili's was very busy, we were warmly greeted and checked in. They told us 15 minutes, but it was only 10. We love the Coke freestyle machine, everyone gets what they want! (especially my wife, who loves the caffeine free diet coke...hard to find!) Servers are always fast and friendly. Jim, the manager, treats every table like it's his family! It's like having a great meal in your own home! (Without all the work!) We love the potato soup and the prime rib burrito! Now, we know that Chili's is a chain restaurant. But you'd never know it! Keep up the great work Crystal Lake! It's our favorite place to go out to eat as a family! read more

In the past year, I have been to this location and the EXACT experience repeated itself each time. We have a large group (about 8 people), simple lunch orders, and it takes an unnecessarily long time for our food to come out. When I say that, I mean 45 minutes to an hour. Both times were huge inconveniences because we only had an hour for lunch, and both times we were late back to work. Luckily I have a boss that is flexible and understanding, but this is absolutely unacceptable. What if my boss wasn't understanding? I would then waste my time waiting for food that never came and have to rush back to work on an empty stomach. Both time, there were no explanations as to why our orders took so long to get to us, just a simple apology and nothing else. I have been to establishments before that I experience a very, VERY minor inconvenience and I had the manager bending over backwards to make our experience better. Therefore, if the manager of Chili's is actually reading this, which I doubt, there are simple things to do to keep your customers happy. In an instance like this, offering a small discount off the bill, personally getting all hands on deck to serve these customers, or even offering an appetizer on the house are all acceptable ways to rectify the situation. I will never be back. read more

Great food, but the service is absolutely AWFUL. Being a waitress, I know how a table should be treated and the last 3 times at this restaurant there has been terrible servers. It was a 5 minute wait to be greeted, another 10 minutes to order food, and the check was placed on the table 3 minutes after the food was delivered. It was a Monday night and the restaurant was empty. I can find good bar food at a million other places. This place used to be the go-to spot. It is the new Applebees read more