I've been a fan of Chili's for many years, and have eaten at many locations from NY to VA to FL, and the food is usually good, the burgers especially, and the service is consistently on point as well...until today. I live in Palmetto and we have a Chili's not too far away in Ellenton, but it is always packed, so we decided to go to the Bradenton location because every time we drive by, it doesn't seem too crowded, and now we know why. We were greeted and seated promptly, which was a good start. Our server showed up within about 6 minutes and took our drink orders. We also pointed out that we are rewards members and had logged in on the tablet thingy on the table to get our free chips and salsa. So far, so good. The server takes our food orders a minute later, and when I ordered my burger medium, as I always do, she said "We only do them medium well, they're smash burgers" and I told her I'd never heard that, and have been eating them for years. Hmm....this was confusing. I have eaten the "Big Mouth Burgers" for years and never heard anyone say they were smash burgers or that they couldn't be cooked to order. I hate a well done burger, I don't want to taste char, I want to taste the burger, but I let the order go as I was hoping the server just used the wrong words. At least 20 minutes goes by and we have no drinks and no chips and salsa. Finally, our server shows up with drinks, chips and salsa AND our food. She apologized and then goes on to explain to us that she has to give 6% of her tips to the people who were supposed to bring the drinks and chips. First off, I don't want to hear your complaints- YOU are the server, YOU are in charge of our table, and YOU should have been checking on us. The burgers were all burnt and tasted gross, and they instantly fell apart in our hands. They weren't a "smash" burger at all, they were just overcooked Big Mouth burgers. The three of us at the table were all going through a bunch of napkins as our food just fell apart. We are a restaurant family- my father in law, who was with us, owned 22 restaurants and he said "This is the worst server I have ever had, I would fire her immediately". Now we're done with our food and ready to leave and this server has the nerve to tell us to fill out the survey, because "Without the survey, I don't get to work"- well, you might be due for a career change, because there was no way we were giving you positive reviews after the way we were treated. We'll go back to Ellenton and wait in line next time, lesson learned. Avoid this location if you can, there is a reason they are not crowded and they get low ratings. read more

I ate here with a couple of friends after a day of shopping. I got the Southwest Eggrolls, and while they weren't bad, they weren't as good as the ones I make at home for family and friends. The price of 14.89 for 4 (small) egg rolls cut in half was a bit expensive if you ask me. The wrapper was a flour shell, and while it was okay, an actual eggroll wrapper would have been better. The menu DID state that it would be a flour shell though, so it didn't come as a surprise. One of my friends got chips and queso. I tried her chips and they were by far the best chips I have had in a restaurant recently. I would go back just for those chips! The service was good. read more

Chili's - Southwest Egg Rolls - Bars Near Me - Bradenton, Florida

My parents and I went to Chili's to have a nice meal, and the man at the front- who I'm assuming is a host-was very rude. He said that it would be 15 minutes and we said OK, and then I said can we just sit in the bar at one of the tables? And he said "no that's going to be 15 minutes as well", and I said well then we'll just wait for a table. He ignored people coming in. We watched people go into the bar and sit at tables and he did not say anything to them. He did not make eye contact so he was very hard to hear because the place was so loud. Also, there were AT LEAST 10 empty tables, so obviously they did not have enough help. When he called us for a table after waiting more than 15 minutes, he tried to seat us in the bar. I said "we don't want to be in this loud bar. We said we wanted a table", and then he said "well that's going be more time." My parents who are in their eighties and are calm, loving people said "let's just go!" We were so upset having been treated this way. So we went to Longhorn and had a quiet, enjoyable meal. I have never been to a restaurant, including other Chili's locations, who treated people so rudely and . He dismissed others as well. There was a group of four that were standing there for at least 10 minutes waiting this guy who was so flustered for no good reason to add them to the wait list. He finally asked them if they wanted a table. Honestly, why else would they be standing by the host station? I will never return to that Chili's. furthermore, I may never return to another one! It was absolutely terrible. read more

Chili's Bradenton had terrible service, long wait despite empty table and terrible hosting are door I would recommend this place even if is the last place available to eat ! read more

Food was great, and even though some of the party was late they really did an amazing job checking on us.

I have been here twice in the past two months the service is outstanding especially if angela is waiting on you. The food is great also read more

It is fine for the price, my to go to would be the burgers, they are a big and juice, I also ordered a cocktail to try but it was not the best. The waiting time was around 20 minutes, a bit long for the food read more

Chili's - Classic Ribeye* - Bars Near Me - Bradenton, Florida

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We had a very large party and the hostess Bill was beyond kind. He got us set up very swiftly at our table where we met our server Sheena. With being a large party it's was very chaotic yet she was extremely outstanding. She handled all our needs with kindness. Our food was absolutely delicious and came out fresh and fast. We had not a single mishap or complaint. The manager Alex even stopped over to ask how everything was going, he was also very kind and funny. This was one of the absolute best experiences at a chain restaurant/one of the best experiences at a restaurant in general. Couldn't thank the staff enough. read more

I haven't been to Chilis in a few years. I went with my son and we split the tenders with Mac and cheese and fries. we both wanted salads and she told us about the pick three for $10 and told me we would get more and save money if we did that. so we got the cheeseburger with a salad and fries. We got 3 meals for $30 and we had a cheeseburger and fries for the next day. She could have just let us pay more, but she really hooked us up. We really enjoyed our dinner. She did an amazing job. Bringing us extra sauce, checking on us and getting us drinks to go. Ask for Angela! read more

We visited Bradenton location and it was kind strange. They tried to charge us price of 22 onz beer and we got 16onz. They invited us to join for free chips and salsa, what we did, and they included in the bill. We we claimed all this extra charges, the response of the manager was unbelievable non professional. She was off. Do they trying to charge extra to the people to get more what? It is looks like not very healthy environment there. The food was great. I think they can make the sides a little bit bigger. Mashed potatoes and mushrooms were very small portions. We thinking in future visit Chili's again, but evidently not Bradenton location. read more

Angela was absolutely AMAZING! Couldn't have had a better dining experience. She was super attentive, sweet, and accommodating for me and my little one. She took great care of our table, literally the best server I've ever had. Food was delicious read more

really good service, food, bathrooms and personal and I don't have anything else to share but the experience was awesome

Everything is excellent at this location. Other locations depend where you are I love presidente margaritas

Me and my friends came here for a Saturday night dinner to chat we had Courtney as our server she went beyond great service she's incredibly friendly and was super quick with our food and drink I would rate a 10/10 definitely the server I will always request!!! read more

Food came out undercooked and staff were not responsive we did however get 2 sets of chips because the staff did not coordinate and each brought us chips read more

Once again I wasn't disappointed by my family's outing to Chili's. Their Happy Hour Margaritas were as tasty as ever and the Chips were Warm & Crispy and the Salsa was just the right amount of s The 3 of us each had a different kind of Salad and all was made perfectly read more

Called for takeout, total for 3 meals was $60.20. Tipped $10 because I know takeout people often get stiffed for tips. Queso was less than half full and burnt. One salad was missing and my sons up charged cheese fries as a side were not included. My margarita chicken was ice cold and looked like it had been through a car wreck. I called and spoke to Tori a female manager, she said she would credit back at least the up upcharged cheese fries and said to wait a few days for the charge to reflect on my card. She also took my address to send me some "coupons". I only asked for the $2.79 up charge to be refunded, nothing. Don't make promises and under deliver, this location consistently underperforms, so we try to avoid it. This was our last attempt. read more

Chili's - Queso as I opened it. None was spilled or eaten. - Bars Near Me - Bradenton, Florida

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Awful customer service, since the minute that we walked in. The host was very rude and told us that there was a waiting time but that they wasn't going to be able to serve even the food because they were backed up and told us to leave. read more

Excellent service, food was delicious and worth the price. I would recommend this place to everyone. Great environment and excellent staff.

Hoped the recent bad reviews weren't correct. But they are. Silverware came out used with food and lipstick still on it. Clearly poor management. Bartender/server was attentive and doing her best. Southwestern chicken salad came out on a warm plate with wilted brown lettuce and brown rubber avocado slices. Who lets food go out of the kitchen looking like it did is beyond me. Service was great. Food, not so much. It's too bad as this is convenient to my house. read more

This has always been a busted Chili's. As of mid-July 2023, it still is. Maybe they're short-staffed, maybe they're under intense pressure to get food out, but this Chili's just isn't worth the visit. Undercooked chips, bad sauces, dirty tables and super slow service. Please avoid this location. read more

We stopped in for chips, salsa and iced tea and ordered dinner to go. Brian was our server and he was AWESOME! Ask to sit in his section, very attentive, funny and all round great. Food was good except salmon hubby got was over cooked, and my steak was tough. Broccoli and mashed potatoes were great. Got birthday dessert as well and it was good! read more

Great service and amazing hamburgers. Was clean and inviting. Best service, we were treated like family.

Amazing drinks and great atmosphere and our bartender Scott was an awesome guy and even though his gelled back hair is humorous he's awesome

the only reason they got a one rather than a zero was because the bartender was very nice and the margaritas were good. we ordered nachos which were not edible and looked like they were scraped off a hot road. the bartender said it was because their oven is broke and they are using some other gizmo to cook this crap. also ordered steak and chicken fajitas. i dont know what has happened to chilis but the plate used to come out sizzling, this was cold. the chicken was definetly a frozen by product as it was tasteless and mushy. the steak was edible. they give you four tortillas but condiments for one. a hour later had a terrible stomach ache and nausea. thank god for pepto bismol. perhaps they should give you a bottle to go with each meal. chilis used to be good... wonder what happened? read more

Great service! Fees less like a chain and more like a family! The new GM has definitely made me love having a Chili's out here!

Came in with my girlfriend today to get some food on our day off. Didn't take too long to get seated. When we sat down the waitress took her time getting to us to order drinks. I ordered the sirloin medium and I got it rare-mid rare so I asked for it to be cooked to medium. I waited a solid 10 minutes watching my girlfriend eat and when they brought my steak out it was charred beyond fuck. I will not be coming back to this bullshit restaurant read more

We came to Chili's today because we had a gift card and had not been here in many years. We are so glad we did. The food was delicious, the wait staff was very attentive and the portions were very generous. We enjoyed it very much. So glad we came. read more

I hadn't been in a Chilis in a LONG time. I ordered the $10.99 deal, which was great! The baked potato soup was delicious and the quesadillas were super tasty. We got there right at shift change so it took forever to get a table, and then to get the food. We had like 3 or 4 different servers. The bill was incorrect, which they fixed but we had to wait longer. read more

Sever is ok ... Happy hours is my favorite ...... 2for 1!!!!!!! Good place .. We Oder too much food !!! Ck taco some little snack.... Steak it's good ... But chef don't know very well what's med rare mean ... But it's ok still have good time here. read more

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The quality of their food is going down. The few times I've been here the food wasn't up to par, they either need new chefs or a new manager. For example, one night I ordered the chicken fajitas, my guacamole was dark brown, I got tablespoon of burnt rice and my chicken was white, which should have been grilled. My husband's broccoli was rubbery which was probably microwaved. I also noticed customers around me were complaining and returning their food. So it wasn't just me. They really should care about the quality of their food if they want returning customers. read more

Ordered take out and server came out and said order had been picked up?!? He went inside and 15 minutes later a manager came out staying our food was given to someone else. We had to wait an additional hour from arrival to getting our order redone. Terrible experience. The $5 gift cards are in the trash, my time is worth more than that. Slow location to begin with, just lost another weekly diner. read more

I came for curbside pickup for my birthday dinner because we live so close. The chips were greasy. No onion petal sauce. The chili was super salty. The chicken crispers were soggy and salty. Sauce containers leaking. Ok at best. I made the wrong choice, fast food would have been the better option. They didn't even put ice in my to go cup. My girlfriend pulled a hair from her mouth after eating her mashed potatoes. Warning, eat in person or beware. read more

Chili's - Grease all over... - Bars Near Me - Bradenton, Florida

At one point I used to like Chilis. I am so disapointed now. The menu has nothing interesting. Sirlion steak is garbage steak. I ordered the steak with Shrim last night and I clearly asked the girl who waited on us if I could substitute the rib eye for the Sirlion and she said yes and I told her that is what I will order then. She comes back with a burnt steak beyond well done and no shrimp. I had not realized that I did not get my shrimp until this morning. They charged me for it though. The girl was such in a rush to go home that she was not focused on taking care of us. On top of all of that, the restaurant was filthy and disgusting. Ecerything was greasy and sticky. I will never again take my family back to this place again. read more

Worst service EVER in my life. Randy waited over 20 minutes for his food. Waitress never checked on him even when she dropped off my dressing about 10 minutes after I was served. Other tables so were waiting on their orders. I waited another 8 minutes (40 minutes total) and asked for a manager. I explained and while he apologized he never offered a discount and still charged for Randy's soda. It cost us $20 tonight so my husband could watch me eat. He was so disgusted he left and sat in the car. He was not sure he could hold his temper. I handle these situations better. Manager said he didn't know what happened. I told him. You have a problem with your waitress and possibly the kitchen. I was firm but very clear we would not be back EVER. No tip which I have never done. read more

It truly is your average Chili's restaurant. The food is good and they just changed their menu but they are still very average. I will say that in recent months, the managers have had a stronger presence on the floor. I had an unfortunate incident just last week where the pasta I ordered came to the table ice cold. Not wanting to make a fuss, I ignored the problem until the server could tell I wasn't eating all of the food. The manager came by immediately, arranged for me to have one order to go for free and discounted the pasta I already had. I was quite impressed by her professionalism and proactive behavior. Normally, I do not have problems. This was the first time this had happened to me at one of their locations. I will, of course, be back in the future as their patron margaritas hold a special place in my heart. Hopefully next time will be better and I can up them from 3 stars to 4. read more

Understaffed...which isn't the reason for 1 star. Food was absolutely disgusting! Steak was gray and had clearly been microwaved! Cups of condiments (salsas, dressings, etc) were all half full. Portions were half what picture in menu shows. Fajita chicken looked like it'd been soaking in liquid. Worst part...we were seated w a clear view of kitchen. Not ONE person, including the manager, had gloves on as they prepared food they handled w their bare ass hands! I watched the manager throw tortillas on a press, then wipe his hands on his pants, then used some tongs for something and again wiped them too on his pants. WhT the actual heck?!?! Another employee scratched her heas For like a minute straight in the doorway then handle plates of food! Never in a million going back!!!! read more

Don't waste your time! Don't deserve a one star! Dirty, smells inside! Felt like I need a shower after being in there! So noisy we couldn't talk! Food (after a half hour) came out wrong and cold! Bad and dirty! read more

Do not come to this specific chili's! First off, my experience going there today was horrible they have BAD customer service! Me and my family waited for 3+ hours at chili's just to order the food, wait for the food and to pay for the food! On top of that they sat us in the way back in a corner separated from everyone else which is why we sat there for 3+ hours because no employee seen us. even though the RACIST worker they have told a group of 7 that the corner in the back was closed she chose to place us there... Even people who came after us left earlier, and they brought out our appetizers with our meals. I'm pretty sure the appetizers come first... With that being said they have racist employees working at this chili's, NEVER AGAIN WILL WE GO TO THIS CHILI'S ! read more

Straight up trash, fiancé ordered a medium well steak and got a rare steak, sent it back 25 minutes later got it back well done , she couldn't even cut it!! I had to say something about it and then waited again for another overcooked steak, least to say I'll never come back or recommend anyone else to either. read more