I went during lunch a met and had some great food and my server Walter was Amazing!!! He made sure we had everything we needed. I will return. I had the bacon chicken avocado sandwich read more

They are run by a rude and disorganized management. No hosts were present when i first arrived and it took a while for one to seat me. The managers had no control of the chaotic situation. 0 stars recommend never going in there in your life. read more

Me and my family went to Chili's tonight. I went online first to check for hours and wait times. We drove 24 minutes to be exact to get there and it was paper on the door stating the dining room was closed. It also said you could go to the bar if you have a party under 5. We only had four so we went in. Only to be told that I would be a hour and a half or longer wait. Now I'm pissed cause I just checked online to see about wait times and hours. I don't appreciate the gas being wasted! Nor the lack of respect for my time! I think it should be posted on your website for the convenience of your customers. We have to go better... read more

I have been coming to thos Chilis for some time. This was by far the best night I have had. The service was great the wait staff was quick and the food was reallly good. I was full off of the portion and It was season really well. The Trio Fajitas steak, prime rib, and shirmp. The meat was cool well and not dried out or mushy. The shirmp tasted great and the cilantro rice was great and I DO NOT like cilantro but the way it was cooked it was not to strong. Great location and the Olympic games were going so it was really cool. 5 stars read more

Chili's - Bars Near Me - Austell, Georgia

I understand the stress that they are in with COVID. Just do not order ToGo. Go during non-rush hours and dine in. They do great at social distancing, the servers are nice, and the food is great. But, if you are planning on a togo order, go somewhere else. It is a completely different world at the togo window. I have done 3 togo orders so far and none of them have ever looked or tasted the same as their dine in orders. It's odd. Bad customer service, bad food, and just don't do it. My most recent order I just received of Bacon Ranch Quesadillas had a hair in it, which has NEVER happened at this location and I blame togo, or the lunch shift chef. When I was there the togo worker said "This lady has been on hold for so long just so she can complain about her order it's ridiculous." (Like I wasn't right there listening lol okay). So I didn't even make an effort to call just so I can sit on hold about a one-off experience. I just hope it doesn't happen again because I love my local chili's and have had no dine in problems at all, so instead of two stars I'll give them three... read more

We were told we'll receive a text message for a 15 minute wait, we waited 30. We decided to walk inside to check & we saw other people were getting seated already so I let them know we've been waiting and this skinny guy with a red shirt and dumb ass hairstyle was so rude. We waited another 10 minutes and no came to our table. It was not even busy on top of all of this. Hire people who actually care to work instead of these rude lazy people. Not to mention the people who got there right after us left unhappy also. read more

Where do I start? I should've known better when we sat down to a filthy and sticky floor. Then they didn't have any clean cups for our drinks, so they were brought out in to go cups. They brought my son, who is 1 1/2 years old out a burnt grilled cheese sandwich and the cheese they used was obviously cheap as hell and barely melted. My quesadilla explosion salad was brought out without any sauces and brown and wilted lettuce. Now my husband is sitting here trying to eat this fake ass brisket and rock hard chicken breast. I do not recommend this chili's, and I will never come here again. read more

Chili's - Chips that were left on the floor when we sat down. - Bars Near Me - Austell, Georgia

I love chilies but the wait was a bit long. They told us 20 min and put us on the list and then called us with another 20 min. We ate and all was well! read more

They told me to wait 20 min and then after 25min they call me asking if I want to stay in line because it'll take other 40 min . They could tell me when I arrived, now most of the restaurants almost closed read more

Came here just to have some molten cake but decided to have a full dinner with some drinks. My wife ordered mango chili chicken and I ordered a steak. When the food came out both of our rice were freezing cold and hard. The broccoli was suppose to be steamed however It was raw and hard. The chicken was warm not hot and fresh. The corn on the Cobb was the only thing fresh between both plates. We notified the manager and all he did was ask if wanted our money back. Not even a sorry or tried to fix the mistake. We still needed up paying for the appetizer which was fine. The manager came took out plates and never showed up again to apologize or offer us something. Worst experience ever. Never going back ever. read more

Only thing good was the server was nice. However this location is not what it used to be. Service is slow.....like my appetizer coming out when my entre arrives. Sucky service!!! My side didn't come at all....apparently they did not even prepare it when they were cooking my entre. Manager didn't even come and apologize for this mistake. Horrible...go down the road to Pasta Bella next time. read more

I have been going to this Chili's (Austell Rd. #636) for years but after this experience, I will NEVER go back to any. I never complain about restaurants but what happened on 5/9/21 was intolerable and unacceptable. My husband and kids ordered dinner for Mother's Day because I was home recovering from surgery and couldn't go out. We preordered at 2:20pm online to save time and avoid crowds. We were scheduled for pick up at 4 pm. My husband had to wait for the order until around 5 pm. When he got home the entire order was wrong. We had a wrong entrée, I ordered an Ole Time Burger and got the Boss Burger and my son doesn't eat anything that was on it (smoked brisket, tender rib meat, jalapeno-cheddar smoked sausage, bacon & cheddar with lettuce, tomato), we had 2 missing mini bite kid's meals, no fries with the chicken crisper kids meal, and missing side items in the order. I called the restaurant and explained. I calmly expressed my concern and frustration. I was told my order would re-cooked. I wanted a time to return because the restaurant is a distance from my home, and I wasn't feeling well and decided to return to the restaurant with my husband to ensure we received the correct order, so all of my family members had a meal. I was placed on hold for a manager and waited over 55 minutes to no avail. While I was on hold, I left the house to go to the restaurant, still on hold. When I arrived the manager was dismissive, not concerned, and all she said was my order was being recooked. She acted cavalier and as if she was doing me a favor and barely acknowledged my presence. Non-apologetic and a total lack of management and customer service skills. She didn't identify herself nor did she divulge her name until I asked her and a to go employee. She never offered an explanation why there was a total breakdown in communication for the order, how it was going to be corrected, nor did she offer to compensate me for my time, gas, or the meal which was made incorrectly and missing items I paid for. After waiting in the restaurant for yet another 30 minutes, lightheaded and in pain, I attempted to check the "corrected" order. The only employee who was compassionate and helpful was Anika, definitely not the manager Chastity. She (Anika) should be commended for her customer service and de-escalating the situation, and for working for an incompetent manager like Chastity. Needless to say, my order was still missing items. I caught the fajita wraps before I left the restaurant but fatigued, I failed to realize I was missing all on the condiments for the fajitas until I got home, and yet another issue, my fajita chicken was undercooked. This was the worst Mother's Day meal I have ever had and Chastity in the Austell, Ga location is a horrible manager and provided the WORST CUSTOMER SERVICE EVER!! Thank you for a lousy meal scheduled to eat with my family at 4:30 pm which didn't make it to our table until after 7:30 pm. Finally, you need to evaluate Chastity's performance especially the ability to work in a fast-paced environment especially on holidays. Additionally, she is a poor reflection on all of you staff who have good customer service skills and shouldn't be working in a management capacity especially in a management position training employees and leading a team. read more

My family and I have frequented Chili's over the past two years, but I think tonight we've reached the end. I ordered online for two Just Bacon Burgers, an order of Honey Chipotle Chicken Crispers, an order of the Chicken Bacon Ranch Quesadillas, and three of the street corns. I called while I was on the way there to make sure the fries were fresh, and the girl on the line politely said she'd make sure. When I got to the restaurant parking lot and checked in, I noticed that my receipt only had one street corn. I placed an order for the additional two and didn't mind waiting at all. I figured the fries would cool off a little by the time I got home. But the thing is, the fries were not simply cold. They were hard and stale and it was impossible for me to believe they'd just come out of the grease. There was a tomato on one of the burgers when I specifically said NONE (I'm allergic). I was missing my drink, the ranch I paid extra for the tenders, the side of steamed broccoli and one of the street corns I paid for. I was so fed up, I literally packed all of the food back up to take back. The manager was gracious enough to resolve my issue, but I still went without the meals I asked for. It's disappointing because I've only recently started having bad experiences with this location. read more

My hubby and I went last night for dinner. For a Friday night, we only had about a 5 minute wait. I usually don't notice it, but the longer we were there I couldn't help but notice the noise level was quite high...but to be fair, we were sitting near the bar. I had the chicken fajita quesadillas, and he had the grilled tilapia. Mine was good, and the bite of his I had was pretty tasty too...in fact, he said that it was better than he expected it would be. For an appetizer, we had the skillet queso...good, but to me it was really salty. For dessert, we split the molten chocolate cake...not the best dessert I've ever had, but it cured the chocolate craving I was having after dinner. read more

This place honestly is, meh. Can't say I have had a horrible experience but I also can't say I've had a good experience. The service is full of leaderless teens and are quite absent often. Food does take a second to come out. But the food quality is crisp. Can't say I recommend this establishment to everyone. read more

Ridiculous. We waited at the bar, the waitress looked at us and then walked away to arrange menus at a nearby table before going to the kitchen. She never came back. There were only about 10 people in the place, only 1 guy at the bar, he had already been served. Really, lady? Time to go. If there was a zero rating, they would have gotten that. read more

we had to leave our friend waiting in the car because they only served tables of 4 of less because they were sHoRT sTafFeD and it was more than 100 degrees outside read more

The worst customer service I have ever experienced at a fast food establishment. I order Togo and stood 15 mins and no one came over and said anything to me. All the waiters were walking pass looking at me from the kitchen while I can clearly see my food sitting on the counter. I wanted to walk in the kitchen n grab my food but I didn't. I will never return back to this chili's until they change the entire staff that knows what CUSTOMER SERVICE IS read more

Called a loaded baked potato soup in... when I got there not only did they take my money first but proceeded to tell me they were out. Which is fine. However not getting an apology irked me. I continued to wait 15minutes then the kid brought out a disgusting package and said your soup will be ready shortly I said euwwww and demanded my money back.the manager was. Nice and apologized - I did not receive an offer for anything comparable nor any form of customer empathy like a glass of water during my 30minute wait on a to go order. The staff there is always lazy. They are always slow to process and this is my third bad experience. So today I hope anyone considering eating here looks elsewhere read more

Came here for one month anniversary dinner with husband bt was disappointed by food rice was cold and hard chicken was Luke warm n steamed broccoli was jus raw... bad service bad food jus the dessert was good... great moments spoilt by the disappointing dinner. read more

Chili's use to be one of my favorite restaurants but with past visits it did not live up to my expectations. Recently I received a gift card and decided to use it here. I was pleasantly surprised and please with my service and overall atmosphere. Seem like the place was updated with different colors, schemes, and menu. My guest and I decided to order the 2 for $35 which consist of each person getting a margarita, shared appetizer, entree, and shared dessert. I added strawberry flavoring to my margarita, which came in a shaker paired with a small glass. The texas cheese fries were good along with the cajun chicken pasta and oreo cake dessert topped with vanilla ice cream. The pasta could use more alfredo sauce in my opinion. What caught my eye was the overall design and style of the menu. The graphics were so clear and sharp. My gift card was $25 so that left about $12 to be paid plus the tip. I was pleased with this visit. I even had leftover pasta to take with me and it warmed up greatly the next day for lunch. Parking is not a problem due to the huge shopping center it is in. If Chili's keep this I will most definitely return. Sometimes this establishment can be a hit or miss i'm glad it was a hit. read more

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I love the new changes Chili's has made. They have changed the appearance of some of their dishes. And also switched the menu up. Overall, it was delicious and it's always great to have options. The drinks here are so good. Hubby and I both got frozen margaritas. We also ordered off the of the 2 for 20 menu. We normally get the same thing. In this instance I got a bacon burger while my husband got honey chipotle crispers. read more

Great service this evening! Me and my cousin went out to celebrate my mom's birthday however she couldn't attend as she was sleep. Lol Anywho, service is always great when we come here regardless of the day and or time! read more

I've started going there around twice a month for the last couple of months. Mainly because it's so close to my house and a great place to stop before home. I always sit at the bar. Usually Marcus is bartending most evenings and the service is excellent. The food is so-so but the drinks are always great. I recommend sitting in the bar area. The service there is much faster. read more

I don't really care for Food chains that are all over the map But if I want a Quick meal and Cheap Well this one earns 3 stars for service and food quality. Good location close to the shopping areas. Good for Shoppers Lunch or small Groups read more

This place is just awful. The tables feel sticky/gritty, the silverware is DIRTY and the person who brought out my food spilled some of it, said WHOOPS and just walked away. Definitely not coming back! read more

I love Chili's, but this location I will not be going back to. They need new management ASAP. The food is never good and the service sucks. Step it up Chili's. read more

Please do not waste your time visiting this establishment. My cousin and I do monthly outings where we try restaurants that we have not been to or haven't been in a while. Anyway, this time I was the one who chose the location. I suggested this Chili's on Austell Rd. Now, usually I love Chili's and am a huge fan of it until I came across this particular location. This was around 2pm on Saturday. When we first walked in we were literally standing there for about ten minutes until the hostess noticed us. When she finally took us to the table it was filthy underneath. We asked to be moved and she told us to find a seat somewhere in the "bar" area and motioned for us to go over there. When we went to find a booth all four of them were dirty. The server's excuse was that they were busy, although the place was somewhat empty. They finally cleaned off the booth for us but still left food in the seat of the booth. I also noticed that two older ladies came in the bar area after we did and had to go and ask someone for cleaning supplies to clean off the booth. When they finally brought our food out it was not only overcooked but they also had my cousin's order wrong. I let the manager know everything that was happening and she honestly did not look surprised. The staff and the food are bad, surprised this place is still open. There are so many other better places to eat, I wouldn't spend my money here. Now that I think of it I probably should have looked at their health rating. This Chili's location really gives the good Chili's a bad name. Due to this experience I think I am good on going to Chili's for a really long time. read more

Wow. I have always loved Chili's but this is the worst location I have ever visited. We ordered the chips and salsa for our app and ordered 2 sweet teas to drink. 30 minutes later we still had not seen our server again. Needed salsa and drink refills. Several people just got up and walked out (not a server in sight). We finally flagged someone down and got our check. Never even got a chance to order our dinner - which was probably a good thing! read more

Ya know, I think I have to agree with the two star review. I took my mom to this Chili's restaurant last night and it was really kind of disappointing. Our waitress was very sweet, but she was obviously really overwhelmed with the volume of people in the restaurant last night, because it took forever to get our drinks and our food. She kept disappearing and by the time she would get back to us either our food was cold, or our coffee was cold. Plus, the Fajitas we ordered was not that good. We ordered the combo beef, chicken and shrimp and the shrimp tasted funny. We brought most of it home and even my moms cats wouldn't touch the shrimp. :-( Plus, for $17 it comes without rice and beans! You have to pay a dollar more! I know that's not much but just add a buck to the price and serve it with rice and beans! Holy guacamole, Batman! read more

Horrible, just horrible. This was our "go-to" spot for many years. Our favorite bartender quit and went to Taco Mac. The service is horrible, the food = meh. They don't care, they don't even pretend to care about you. Nope, never again. O'Charley's across the street is far better. And, they give you free bread. LOL read more

Wait in line for this place or any other chilis? Of course not. Come for dinner? Prob not either, plenty of other places around. But for a quick lunch it's pretty reasonable. The express lunch comes with bottomless chips and salsa, soup and salad. If you get a good server who keeps the refills coming you can be out of there in thirty mins feeling full and spending less than $10 for lunch at a sit down place. Good deal I think... read more

You should know that dining in a chain restaurant will usually result in a fairly consistent experience with each visit. This location is more or less a gamble. I have had both piss poor and stellar service in the past. Today's visit falls closer to the former. I can't totally blame our service on our particular waitress, in fact, I am not sure who it is at the moment because we are bouncing back and forth two; neither of which seem to be particularly happy to be working nor very attentive to our beverage needs. The food was unusually less than adequate, the atmosphere is somewhat less boisterous than usual, not surprising because of the time. (3:00 pm) This, however, is no excuse. Any establishment should be prepared for business. What would happen if a party of 8 showed up in here with only 1 server? We had a party of 6. We all opted for the 2 for $20 deal. We had the following dishes: Appetizers- Skillet Queso, Fire roasted corn guacamole and the Fried mozzarella cheese sticks. All of these were served quickly and were fine. Entrees- (2) 1/2 rack if baby back ribs (their supposedly "signature" dish) with the Shiner Bock sauce, Bacon ranch chicken quesadillas, Chipotle BBQ chicken crispers, Mango chili chicken, 9" pepperoni pizza. The ribs were kinda dry and a little chewy; not at all the kind of fall-off-the-bone ribs you would expect. The fries served with them were nice and hot with a good crisp exterior and fluffy inside. Unfortunately, they had a rather peculiar flavor, almost like they were old or freezer burned, not all of them either, about half. The quesadillas were pretty good and more came with it than expected. The chicken crispers were good with plenty of spicy-sweet and smoky sauce. The mango chili chicken was good but the size of the chicken was rather sad. I expected a whole or at least half of a chicken breast. What came out was about 1/3 of a breast. Think of a deck of cards. Now cut the deck into two equal piles. One of those halves was about the size of the chicken. It was delicious... just... small. The pizza. Don't order it. Worst pizza ever. Overall, this was not a good dining experience. Collectively, we spent just under $100.00 and would have been much better off going to The Marietta Diner or Longhorn's. read more

Just a tip.... Slow slow service... The bartender cannot be the only one serving all of the tables in the bar.. The food, all I can say is SALTY!! read more

Horrible experience. Came for lunch and we knew it wasn't going to go well when it looked like a total of 2 people were waiting on tables. Ordered burger off lunch menu with the bowl of chili and the chili came cold to the point that the cheese didn't even melt. The burger came out so burned I even took pictures of the burnt crust I peeled off of it. The tomatoes on the burger were green and not ripe. The only good thing was the fries. When we went to pay the bill they had a $2 charge for the game thing on the table that we didn't use and had to have them remove it from out bill. read more

Honestly, the service here is sub par. Sat at the bar and it took forever to be greater, served, or cashed out. Not sure if bartender was interested if we were there or not. Now, the food however was a different story. Very well prepared, but what's the point if the service sucks. The only reason I gave two stars was for the great food. read more

After Chili's re-branded themselves, they have been mediocre at best. Bring back the chocolate chip paradise pie! I used to love the chicken crispers, they don't even taste the same and now they have different varieties of them on the menu but bleh. read more

Food was good our to go order was a little slow Staff nice server was a little slow until time to pay and he was right there. Never came to see if drinks needed refilling until we had placed our to go order, restaurant was clean read more

I was in town visiting a friend and we decided to eat at Chili's considering we have had good service at other locations; however, we were very unsatisfied with our experience at this particular location. The wait time said 0 minutes on this app, but when we arrived, we waited 10 minutes just to be seated. There were no hostesses around. Everything felt rushed, unorganized and the managers seemed to have no control of their establishment. My food arrived cold with a hair inside of my mashed potatoes. 100/10 would recommend Applebee's over this specific location of Chili's. read more

Called in about 15 mins ago. Family order for pick up. At end of my order young lady just slams phone and hung up on me. Said she had a line and I was taking too long. Wow! If you didn't have time why answer the phone. Give some one the job of just taking phone orders! Very rude! Now I see why always low Reviews with Customer service and Chilis and high ones with Chic-fil-A! Brooks read more