We've been going here since WAAAY back in the day when it was Junior's Cheeseburgers.
I've only stopped in for take-away a few times in recent years, but J stops by here 1 - 4 times a month.
The food is pretty good. And they have those crinkle cut french fries that I love (lol)! Hence my previous review. But the young cashier I spoke with today actually snapped at me & told me to that she didn't care about my opinion & I should just "keep my opinion to myself" - all because after she put cheese on my 'hamburger - no cheese,' I made the mistake of TRYING to explain to her that I don't eat American cheese & I mistakenly said I don't "like" American cheese. I was very taken aback by her response. She behaved as though she personally made the cheese. Believe me - if I could have, I would have scraped the cheese off.
I did ask to speak to the owner and the cashier said, "Ok. It's my MOM." As if to say, you can say whatever you like but what's my Mom going to do? When I spoke to the owner / her Mother ... to the cashier's credit - she did not deny what she'd said. The owner apologized & seemed sincere. Her daughter, however, stood there the entire time with a glib expression & did not seem to think she'd done anything wrong.
I called in an order for a hamburger. And once I arrived I added an order of nachos with chicken. I confirmed everything they use (everybody seems to make them differently) and after she listed the ingredients, I asked for them to omit the queso and cilantro. But I stressed that even though I didn't want the queso, I wanted the topped with the shredded cheese. About the burger - I made a point of saying I wanted 'a hamburger, no cheese.' I've had the burgers here several times and I either get the shredded cheese or have them omit the cheese entirely and just add a slice of cheddar when I get home. I paid - added a tip and sat down to wait on my food.
When I got my order, my nachos were missing the shredded cheese. Then when I gave the nachos back to her for the cheese, she put powdered cheese on the instead of the shredded cheese. She said the 'shredded cheese' is not called 'shredded' - that it's just called 'mozzarella cheese.' Um . . . Ok. Then, when I checked my HAMburger - it had a big yellow slice of American cheese.
The cashier appears to be a very young girl. I'm over 40 years old. When I tell you - I have NEVER had a child speak to me the way this child did - I am NOT exaggerating. I know the pandemic has made people behave oddly - but I'm an introvert and my routine hasn't changed much. The last few weeks I've had to work on Mother's Day promotions and looking at all these Mother / child images and reading all these poignant things about Mothers - has made me weepy as heck. So while I did get 'emotional' - I never raised my voice at this young lady - and I even went so far as to apologize TO her for inconveniencing her when she was correcting my nachos. Even though she's the one who messed up my order.
I wish them the best - but the cashier doesn't seem to understand that customers are the ones who keep your doors open. Extremely disappointed in a neighborhood spot with this type of customer service. read more