Why isn't zero stars an option? You will be told that hours are 6:30am-6:30pm, as stated online and on all forms, but once your child is enrolled they will tell you to pick them up at 5:30pm. I started my daughter on Monday 07/25/2022 and knew by Friday that she would no longer be attending this facility. The first day I dropped her off (Monday) a little girl approached the teacher in tears with a bite mark deep enough to break skin. The teacher was in the classroom alone with over 15 children. That was the first red flag that I addressed with Brandy (assistant director? No one's job title at the front desk is made clear) and she shrugged it off. Days two and three, two more biting incidents. Day four was fine, no biting incidents and two teachers in the classroom. Day five there was one new teacher (Mya) in the classroom, well over 15 children. I witnessed a child running with scissors and trying to cut his bellybutton. I called out to the teacher and she immediately started screaming at all of the children, scaring some of them. My daughter started crying because she thought she was in trouble. As I'm trying to calm my child, the same child who was running with scissors started choking another child from behind and bit his face. I yelled out to the teacher to get her attention and she started screaming in the kids faces. I ended up taking my daughter to the front, I addressed Brandy and told her everything I mentioned above and let her know I was taking my child because the facility was unsafe and chaotic that day. Fast forward to day six (Monday 08/01/2022) I picked my daughter up and she had a bandaid on her finger. No incident report and no one seemed to know what happened. Day eight (Wednesday) I went to pick my daughter up and the same teacher who was screaming in children's faces last week was handling a child roughly in the hallway, snatching him up by his arm and pulling him. I told Brandy she needed to watch the cameras because the way the teacher handled him was inappropriate. Either the cameras don't work (which was later confirmed), or management just doesn't care because what I witnessed in the span of a week is enough for this facility to be shut down. Whenever I addressed something with Brandy, she would stare blankly, or apologize, but I don't think anything was being done to fix/prevent these incidents. When I picked my daughter up on what I decided would be her last day 08/03/2022 she had a bandaid on her knee. I was told she fell on the playground, which is fine. Accidents happen but it wasn't until we got home that she pointed out a bite mark on the back of her leg and said a boy (the same boy who had been biting everyone else) bit her at school. She said she cried and told the teacher, however none of the staff made me aware of this. My child was bitten so hard that skin was broken and she bled, but no one called me, no incident report was typed/signed, the area wasn't cleaned. They sent her home like nothing happened. This place is every parent's nightmare come true. I definitely would not recommend this "daycare" under any circumstance. The environment is not nurturing or safe. This place is in need of some serious reform. 0/10 read more