I was hesitant to write a review. But I feel bomb-sided by the way I was treated this morning for…read morean appointment in which I was 17 minutes late. My appt time was 9am however I work at the hospital and because of problems on getting out on time it's definitely my fault. But I did not deserve the punishment for the crime ! I walked in at 9:17am. Waited a few minutes for another customer at the desk. Gave my name and attendant screeched that I was a no show (hello I'm here)- and I could never. Ever go there again. And a "get out" cause I was late. Never been treated this rudely in my life. Just horrible. I feel just so gross after that encounter. Disgusting a business could have an employee act like that

The staff is terrific and professional. My glasses were…read morefitted perfectly to me by the optician. The selection of glasses is excellent; they have far more stylish frames to choose from than the chain store at the mall. I tried the mail away glasses and it was plain frustrating in getting frames that fit me. Shop local. You'll be glad you did!

I am traveling and these people could not have been more helpful. Patricia, Stace and Wilbur were…read moreso patient. Actually made my visit so much fun! The Dr. who completed my eye test was great as well and knowledgeable. I will have my glasses soon and I could not be more grateful. Thank you so much all!

Great staff, greeted when I walked in which is always nice. Three employees were busy with clients…read moreso I cruised around and looked at frames, I was approached after finishing with another client in a timely manner. I had selected 2 frames and asked if they had any other suggestions and tried several other frames. I purchased the first frame I selected and I'm very excited to receive my order next week. The staff came around and offered their opinion with my permission which I find helpful and the other clients as well, it was a wonderful experience and I would suggest this location and company.

I've never had any indications for eye disease, so I've always felt comfortable having an…read moreoptometrist provide my vision care exams. Having moved to the area recently, I reached out to this office, as it was located within LensCrafters, a custom I'm familiar with off-Cape. Since it was my primary visit with this practice, they took close a look at my retina and macula with an advanced Nikon mapping device, which avoided the need for eye dilation drops. They now have a history they can refer to during my next visit. The Dr. was patient with the process of optimizing my prescription. Although I haven't received my new glasses yet, I have confidence the prescription will be a welcome fine-tuning for these next few years. I would return to and recommend Dr. McQueen's practice for a very thorough exam and prescription.

I like Dr McQueen, enough to travel well out of my way to return to his office. I've been to see…read morehim three or four times for my eye exams and have always been pleased with the results. Initially I went to him a few years ago because I needed a new glasses prescription and his office was convenient at the time. I continue to visit him because I like the very thorough exam I receive from his friendly technician and him, the up-to-date equipment in his office (no dilated eyes!) including a magic laser exam that shows everything going on in your eyes! His office is located within the Lenscrafters at the euphemistically named "Festival Mall" right on Iyannough Road in Hyannis. You won't see the (strip) Mall from the street, and the office is at the entrance next to the Pier One, so plenty of close parking most days. What keeps me from giving 5-stars is the check in procedure, where the staff person recited my name, phone and full address loudly enough for another waiting patient to sit up and take notice, only to greet me by name when I sat down to wait. I would expect that while HIPPA rules may not apply to an eye exam, simple common sense would, and the staff could minimize the privacy invasion. Otherwise, pretty simple and polite check in and out. I'll be back.

worst experience. wish I could give it 0 stars. Went there for contacts in March. was told that…read moreonce they ordered the trials I would receive a call in 2-3. weeks. Never got that call. I kept calling but was told the Pablo was out. I finally got someone in June that confirmed that I was waiting very long time. I was told to call back 1 week later. When I did I was told to come and pick up trials. i Messed up with the trials and asked to reorder. Was told to come back and get them then was told that I had to come back again to get the prescription. frustrating experience. I'll just go somewhere else. I wouldn't recommend coming here at all.

We didn't know that we could get an eye exam at BJ's Wholesale Club in Hyannis, MA, and could be…read morebooked on line in a timely manner. So we scheduled our appointments online and we picked the times that worked for us and what was available. The equipment is used for the compressive eye exam is very modern and high tech. Everyone was very nice, friendly and professional. We would highly recommend using this service for your eye exam. There are special offers, and deals on glasses and contacts. The prices for contacts are the best we have found as well. The cost for the eye exam is very reasonable. They give you a copy of your RX for both glasses & contacts, you can purchase them there or where ever you choose to shop. Unlike our last eye doctor. So give them a try! You don't have to be a BJ's member to use this service. Overall it was a very nice experience.

The Optician is really kind and helpful. The other support staff, not so much. They've twice now…read moreclaimed to have called me regarding updates to my insurance or orders and neither time was a call received. While I don't like to judge those who work in customer service, as I do myself, the attitudes of the receptionists has been off putting to say the least.

Horrible costumer service. Rude receptionist and when I call to complain about it someone from the…read moremedical department told me to call next week. Ridiculous.

Not sure what ShaSha P.'s problem was, but I have been seeing Dr. Reed for well over a year. Yes, I…read morehave cataracts. I also have macular degeneration. He keeps me updated on the cataracts and I do not need surgery yet, although that time will come. He and his staff are always on top of my insurance, making sure referrals and medications are approved. I can ask any questions about my eyes and he and his staff are always honest and helpful. My mother also goes to OCB but sees a different doctor. She also needs cataract surgery, sooner rather than later, but they understand that she goes to Florida for the winter and have not pushed her to get the surgery done before she goes south. They agreed it is fine for her to wait until she comes back in the spring. I have NEVER had a problem with my doctor or the staff. Yes, sometimes they are incredibly busy, but when they are with me, it's about me and I have all their focus. I would and have recommended them.

I rec'd mail confirmation of a January appt. orig. scheduled for W. Yar., but informing me it was…read morenow in Wareham. I called & spoke w/ an incredibly obnoxious person named Sandy. I explained that due to recent surgery, driving to Wareham was not an option. She gave me a new appt in October. The W Yarmouth office has approx 13 docs and not one had an opening? She explained that Dr. Wooler would not be servicing W. Yar. I asked switch docs and Sandy said I'd need a referral from Dr. Wooler, someone w/whom I have no relationship. The New appt is in Sandwich. I'm still debating canceling.​

ELENA, one of the team members and professionals working at LensCrafters' location at 1070 MA-132,…read moreHyannis, MA 02601, provided the best possible customer experience for me. She really went above and beyond in the level of service. I truly recommend specifically asking for ELENA's assistance for anyone's future needs at this LensCrafters location. ELENA made my day, week, and I am so happy and excited about my two new pairs of sunglasses. Thank you SO very much ELENA!!! - August 23, 2026

So very kind and helpful! Went above and beyond to provide individualized assistance and were so…read morefriendly to everyone in the store.

I had eye lid surgery in the S Yarmouth location and Dr Mandeville was my surgeon. They explained…read morethe complete operation including before and after care. The day of surgery I was treated so well and the staff even called my husband later in the day to check up on me. I honestly didn't know what I could not see, until I had this surgery. I highly recommend Eye Health Services. As a side note, my pickle ball game has improved a bit because I have better peripheral vision! I have since gone back for all of my vision needs and I am so happy to have them included as part of my health care team.

Yesterday, 9/15/26, I was directed to this clinic by my VA Primary Care center for cataract…read moresurgery. The earliest available date I was given for this procedure was...JANUARY 2027! I'll look - to the extent I can - elsewhere, thank you...not.