Was invited to the Beauty Trend Event, the Skinfluence Festival last Friday, March 13 from 5-8pm…read more Holly Hoffman, the Store Administrator informed me of this specific event and Kay Soria had notified me of the 15% off Beauty sale from March 9-March 15, 2026. I RSVP'd and attended the festive event. I checked in and received a raffle ticket. You could see how they cordoned off the Beauty section as only guests w/RSVPs were allowed in the event. I could see different sections where they had demos for makeup, hair, skin, eyebrows, skincare and perfume. Angel saw me looking towards the first stop which featured Concealers and Setting Sprays by MAC & Charlotte Tillbury. She assisted me then passed me off to Lauren who helped apply some products and give tips. I showed her a list of my makeup which she had some in stock but had to ship others. When Lauren was applying my makeup, Angel was so sweet and brought me a Margie when I said "I should have a drink!" Lauren did great as she had to color-match me from several lines. She helped me find some products. Jordan from MAC came by and suggested a hydrating spray and the order of applying skincare since she said she was an Esthetician. She was bubbly, friendly, helpful and very positive! She was even giving me hugs & high fives! Now that's the Nordstrom service I'm used to! They had a DJ, Cotton Candy Margaritas, Bottled Water, Coca Cola, Charcuterie Bites, a cheesy Mac n Cheese type of dish and festive cake bites. I went to the Jo Malone section and a rep showed some fragrances. The DJ music was so loud so I walked out to get another drink and bites and came back to the Lancome station looking for a product and was helped by a woman holding raffle tickets. The main rep was busy so she helped shade-match me. I had to order online since that product was out of stock. Then she walked me towards the fragrance section. Another rep helped me as I was looking for Jasmine scents. She offered Diptyquem, Gucci, Good Girl Jasmine & Tom Ford's Jasmine. They didn't have samples for Good Girl & Tom Ford so she said to check Sephora. While checking out the scents, I heard my name being called for the raffle so I excitedly showed up to get my prize! Yay!! I went back to the fragrance rep and asked her about the Estee Lauder perfumes so she walked with me there. I was interested in a Gardenia scent so I asked if I could have a sample? She said sure and walked away. I sat for awhile waiting for her until the Estee Lauder rep told me she thinks she ended her shift?? The rep made me a sample. I thought that was inconsiderate and just a "Someone will help you momentarily..." or something to that effect would've been nice. Usually Nordstrom reps are mindful and respectful of my time. At least the Estee Lauder rep followed thru. The Beauty Trend Event was nice on a Friday evening as they're usually on a Saturday when everyone's shopping and it can get quite hectic. It was a pretty fun event and the theme of raffle stations where you can try different products was a great idea. I hope someone sends me a list of demos next time so I can prepare and check out products and reviews ahead of time. I like the convenience of being able to pick up items at Nordstrom Rack since there's one near me vs. driving all the way to Nordstrom La Cantera.

Nordstrom at La Cantera is one of the nicest locations around. The store is incredibly clean,…read morebeautifully laid out, and everything was in stock. I ended up needing some help finding a specific size, and the salesperson went above and beyond to grab what I needed.

I'm not sure how this location is still open when the customer service is terrible. The high level…read moreof unprofessionalism is surprising to me for a store that is known for to be very calm and peaceful. The manager is so rude to everyone she comes in contact with and she makes her staff behave the same way. This store does not value customers at all and the CATO corporation needs to do something about it since there are so many bad reviews for this particular location.

Worst customer service I've seen. The sales person was on the phone at the register loudly talking…read moreabout a new hire, meanwhile a line is forming at the checkout and at the dressing room. The sales person never acknowledges any of us. Then she looks up and goes and opens the dressing rooms and returns to her phone call like she's the only one in the room. I was on my break from work and didn't have to wait around. Cato lost my sale and my business but apparently they're doing fine because the sales person was also loudly discussing the total amount of sales they've had for the day. Good luck to y'all...I'm returning to online shopping!

Norma at the Parfums de Marly fragrance counter was very unprofessional and bleak. We visited…read moreFebruary 16th, 2026. Not once did she speak a word to me or my friend while we were sampling, didn't offer any assistance or even acknowledge us. I'm willing to bet that it was because we looked younger and there's this stigma (especially in the fragrance industry because I work with fragrances), that the younger audience doesn't buy anything. Not only was Norma very unwelcoming and inhospitable, I also observed her eating chocolate pretzels right in front of us while scrolling on her phone. This was a very gross and unprofessional representation of Saks Fifth Avenue and Parfums de Marly. Norma needs better training because she seemed very comfortable doing this as if she does it all the time. There is one bright side to this story though; Patricia came to assist my friend and I and actually spoke to us like we were human beings. She seemed happy to assist us and even made light conversation with us. I felt a lot more welcome speaking with her. Norma could learn from her. If Saks Fifth is comfortable with having their name and luxury brands represented so sloppily, it's only a matter of time before this location closes. Very disappointing experience.

23 Dec 2023 I was…read morereally looking for the hair salon to check if they had a particular product. I asked the first clerk I saw in fragrances. She wasn't sure where the salon was, but the gentleman she was speaking with (he also worked there), said to follow him and he'd take me to the salon. You can't get to it directly, he said. What!? Something about while the salon is part of Saks, it's not really part of Saks. Oh, okay. Well, we go in the back area where inventory is stored, go through a couple of hallways and doors. The last door puts you outside on the sidewalk. The salon entrance is only accessible from the outside, no inside entry. Who knew? After all this, they didn't have what I was looking for. Oh, well.

I came in a few times and each time I am always greeted and ask if there's anything they can help…read moreme with. Seriously great customer service. The first time I went it had a great selection but the second time it didn't so it's definitely a hit or miss. Overall great store and shop my favorite torrid store in San Antonio!

The ladies working at this Torrid location were by far the most friendly and helpful!!! I came to…read moreTorrid looking for "the perfect party dress" and they helped me right away. I told the ladies I was dreaming of sequins. And that is exactly what I got. I couldn't believe it! A dress finally in my size that was exactly what I pictured in my head. Although due to Covid-19 the fitting rooms were unaccessible, I was assured if anything didn't fit right at home, I could bring it right back! (Even the clearance stuff) I brought nothing back. Everything fit like a glove!! My small party of 3 was a success. Celebrating 10,000 sales on my Etsy store. And I had the dress of my dreams!! Thank you Torrid ladies. I wish I had gotten your names but all of you made me feel so special. This location is by far my favorite. And so close to my home. I will definitely be back!!

Sandy was fantastic! We came to this location bc it's the biggest James Avery store. We were hoping…read morethey'd have both of the charms that we wanted. We needed a Dance charm & Megaphone charm for our nieces but they only had the Megaphone charm. I was calling other stores to try to find the Dance charm. As soon as Sandy realized what I was doing she told me that she would check for me. She saved me so much time. There were only 2 stores w the Dance charm. She called the only one that was even remotely near us & asked them to hold it for me. She was so friendly! I appreciated her going above & beyond to help us! Thank you Sandy! Happy Easter!

Stopped in here with my brother to find a gift. Waited a bit in line to be helped didnt know they…read morewould even have a line and have to wait lol but that was fine. They had an okay selection of necklace chains and sizes. Not all on hand but found what I was looking for. Not bad for price. They had some other cute charms of course but didn't have much to look at as the displays were a bit empty. Might check out a different location next time I. Hopes for a better selection in store.

I like them. I know some don't but with the exception of long lines I shop frequently on Senior Day.read more

Service was horrible. Was doing a return on some shoes I had only worn once, I had called in…read moreadvance to see if it was possible to, since the shoes had some scuff marks to it and minor scratches, the employee I spoke to on the phone said it was and that it is expected by the company that customers would wear their items up to 5 times before returning so that it was okay. My return was done by the Store Manager who was blatantly rude the entire interaction because she was having to accommodate just the once, but even with accommodating gave attitude the entire time and reminded me that customers weren't allowed to make returns with it being scuffed, which is the exact opposite of what I was told by the employee. I used to be an ASM for a retail place as well, there's genuinely no need for that type of attitude and unprofessionalism, especially when I was the one misinformed. Granted they still made the return but needless to say I'll never come back to that location since the SM doesn't know how to treat people.

Attended the much anticipated Grand Opening today!! Tons of men's & women's clothes, accessories, &…read moreshoes, all gently used at discounted prices!! I talked to the clerk who said the line was wrapped around the building this morning prior to opening at 10am. Must've been around 200 people!! Well-organized into sections such as dresses, blouses, shirts, leggings & athletic wear, pants, shorts, some belts, hats & purses. Mostly designer names. Alba checked me out after probably a 20-minute wait in the line. She was bubbly & told me about the business & if I had any questions. They take in items for you to sell as well. Employees will give you a quote in a separate area near the entrance. Check it out!!

This store was dirty, the clothes were dirty and very worn. I waited almost two hours for them to…read morelook at the clothes I wanted to sell. The items I took in were clean and wrinkle free, all were designer labels, in pristine condition, many had only been worn a handful of times. As I waited to be helped I wandered around the store to see if I might want to take a store credit to be able to get more money for the clothes I was selling. I am not exaggerating, I would not have purchased one item I saw and believe me, I had plenty of time to look! The girl who looked at my clothes to buy just wadded my clothes up rather than put them back the way she received them. I could not say enough negative things about this dump. Don't waste your time!

We love shopping at Marshalls, especially while on a trip…read more Store was fairly clean/organized. Found a Nike Houston Astros Peña shirt for $8 on clearance! Score! Love hitting up clearance racks! The girl at the counter was so helpful and friendly! Some of our items didn't have price tags on them and she helped figure out the cost.

I don't go to Marshall's much but I will say I was pleasantly surprised at how nice this location…read morewas. Plenty of options from kids clothes, workout wear, women's clothing. All at affordable costs. I found a few things I liked and went to the dressing room and I will say they probably have the nicest dressing room! Very spacious, tons of room to hang up all your clothes, lighted mirrors. It was a good experience, along with the ladies working there. They all were very kind and welcoming!