I had a fantastic experience at this store. The staff were super welcoming and friendly but most of…read moreall helpful. Matt greeted me from the start and helped me find the right color shoes I needed. I was looking at the hybrid shoes but after trying them out I just didn't feel ok to deadlift on them. So I thought, let me look at the running shoes but in display they only had the whiteish and pink. Then Matt says the magic words "we have them in black" which was perfect because I can actually used them for work. It took him a good 15-20mins of looking for the right size in the back but he found it and saved me an extra trip if I had order online. While waiting, the other team members kept checking in on me and even offering options to check other stores or order online and just making conversation. Overall, fantastic team and this is the store you definitely want to shop from.

I've went into this Lululemon location only a handful of times. Each time I walk in the associates…read morejust stare at me from behind the counter and not say a single word. I would walk by them multiple times and no one would offer to help. Even standing right next to them. The Lululemon stores in big cities seem to understand customer service, and always are so friendly and helpful. I'm not sure what it is about the air in the San Antonio store, or if there is major lack in training, but the selection at this location isn't even worth shopping at. I'll do my shopping online or while I'm traveling instead. :)

Nordstrom at La Cantera is one of the nicest locations around. The store is incredibly clean,…read morebeautifully laid out, and everything was in stock. I ended up needing some help finding a specific size, and the salesperson went above and beyond to grab what I needed.

Was invited to the Beauty Trend Event, the Skinfluence Festival last Friday, March 13 from 5-8pm…read more Holly Hoffman, the Store Administrator informed me of this specific event and Kay Soria had notified me of the 15% off Beauty sale from March 9-March 15, 2026. I RSVP'd and attended the festive event. I checked in and received a raffle ticket. You could see how they cordoned off the Beauty section as only guests w/RSVPs were allowed in the event. I could see different sections where they had demos for makeup, hair, skin, eyebrows, skincare and perfume. Angel saw me looking towards the first stop which featured Concealers and Setting Sprays by MAC & Charlotte Tillbury. She assisted me then passed me off to Lauren who helped apply some products and give tips. I showed her a list of my makeup which she had some in stock but had to ship others. When Lauren was applying my makeup, Angel was so sweet and brought me a Margie when I said "I should have a drink!" Lauren did great as she had to color-match me from several lines. She helped me find some products. Jordan from MAC came by and suggested a hydrating spray and the order of applying skincare since she said she was an Esthetician. She was bubbly, friendly, helpful and very positive! She was even giving me hugs & high fives! Now that's the Nordstrom service I'm used to! They had a DJ, Cotton Candy Margaritas, Bottled Water, Coca Cola, Charcuterie Bites, a cheesy Mac n Cheese type of dish and festive cake bites. I went to the Jo Malone section and a rep showed some fragrances. The DJ music was so loud so I walked out to get another drink and bites and came back to the Lancome station looking for a product and was helped by a woman holding raffle tickets. The main rep was busy so she helped shade-match me. I had to order online since that product was out of stock. Then she walked me towards the fragrance section. Another rep helped me as I was looking for Jasmine scents. She offered Diptyquem, Gucci, Good Girl Jasmine & Tom Ford's Jasmine. They didn't have samples for Good Girl & Tom Ford so she said to check Sephora. While checking out the scents, I heard my name being called for the raffle so I excitedly showed up to get my prize! Yay!! I went back to the fragrance rep and asked her about the Estee Lauder perfumes so she walked with me there. I was interested in a Gardenia scent so I asked if I could have a sample? She said sure and walked away. I sat for awhile waiting for her until the Estee Lauder rep told me she thinks she ended her shift?? The rep made me a sample. I thought that was inconsiderate and just a "Someone will help you momentarily..." or something to that effect would've been nice. Usually Nordstrom reps are mindful and respectful of my time. At least the Estee Lauder rep followed thru. The Beauty Trend Event was nice on a Friday evening as they're usually on a Saturday when everyone's shopping and it can get quite hectic. It was a pretty fun event and the theme of raffle stations where you can try different products was a great idea. I hope someone sends me a list of demos next time so I can prepare and check out products and reviews ahead of time. I like the convenience of being able to pick up items at Nordstrom Rack since there's one near me vs. driving all the way to Nordstrom La Cantera.

always a surprise, always fun. did I mention they have Demonia shoes and boots? feeding the gothic…read morecommunity in SA.

Stopped in here while in San Antonio and loaded up on some western gear that's less available where…read moreI am. Receive some great service and bought a nice hat, and a couple of pairs of jeans.

Great selection of boots & hats. The staff was excellent, beat our expectations…read more Highly recommend & we'll be back.

Norma at the Parfums de Marly fragrance counter was very unprofessional and bleak. We visited…read moreFebruary 16th, 2026. Not once did she speak a word to me or my friend while we were sampling, didn't offer any assistance or even acknowledge us. I'm willing to bet that it was because we looked younger and there's this stigma (especially in the fragrance industry because I work with fragrances), that the younger audience doesn't buy anything. Not only was Norma very unwelcoming and inhospitable, I also observed her eating chocolate pretzels right in front of us while scrolling on her phone. This was a very gross and unprofessional representation of Saks Fifth Avenue and Parfums de Marly. Norma needs better training because she seemed very comfortable doing this as if she does it all the time. There is one bright side to this story though; Patricia came to assist my friend and I and actually spoke to us like we were human beings. She seemed happy to assist us and even made light conversation with us. I felt a lot more welcome speaking with her. Norma could learn from her. If Saks Fifth is comfortable with having their name and luxury brands represented so sloppily, it's only a matter of time before this location closes. Very disappointing experience.

23 Dec 2023 I was…read morereally looking for the hair salon to check if they had a particular product. I asked the first clerk I saw in fragrances. She wasn't sure where the salon was, but the gentleman she was speaking with (he also worked there), said to follow him and he'd take me to the salon. You can't get to it directly, he said. What!? Something about while the salon is part of Saks, it's not really part of Saks. Oh, okay. Well, we go in the back area where inventory is stored, go through a couple of hallways and doors. The last door puts you outside on the sidewalk. The salon entrance is only accessible from the outside, no inside entry. Who knew? After all this, they didn't have what I was looking for. Oh, well.

Best experience ever! Sam is the kindest, most helpful man and so respectful. He picked the most…read morebeautiful options for me, tailoring them to my style and what he noticed I was liking more. Such a great listener, so patient, and the reason I'm going home with a beautiful pair of boots! Thank you Sam, you are a rockstar.

To experience fantastic customer service with a retailer this day and age is extremely rare …read more Alexia is one the best I've seen. She handled my inbound phone call and even met me at the front of store ( she and I never met before ) and had my item with her as promised. Nice job Alexia

While out exploring with my big brother, we stumbled upon the cutest Western store tucked inside…read morethe Shops at La Cantera. We had just walked out of another store when Pinto Ranch caught our eye and curiosity got the best of us. Damien, the assistant store manager, welcomed us and shared that the store specializes in Western apparel for both men and women. They also carry an impressive selection of sterling silver jewelry, with many stunning turquoise pieces that are true works of art. The clothing is reasonably priced, while the handcrafted boots and jewelry reflect a higher-end price point. One of the store's standout features is its "Design Your Own Hat" bar, where you can customize a hat with ribbons, charms, feathers, and branding to create a look that's uniquely yours. It was a fun touch that added to the shopping experience. The store is bright, spacious, and thoughtfully laid out, making it easy to browse without feeling crowded. Whether you're a lifelong cowboy or cowgirl or simply looking to add a little Texas flair to your wardrobe, Pinto Ranch is definitely worth a visit.

I'd noticed this store a few weeks ago and had not had the pleasure of really stopping by, but…read moretoday I was out looking to accessorize my new hat. As soon as I walked in I was greeted with a warm welcome. I had the distinct pleasure of meeting sales rep Ana whom helped me bring my vision into a reality as to what and how I wanted to accessorize my hat. She was so super friendly and patient. I will definitely be coming back.

Stopped by Coach at North Star Mall today to pick up a new bag charm…read more The employees were helpful and courtesy. Though not a flagship store, they've got a similar selection to all of the standard shops.

My favorite place!! I love coach! They have the cutest handbags, glasses, and other accessories. I…read morehave shopped many bags in the past and all hold their weight well. I think they are worth every dollar and last a long time. I don't consider it expensive because you get what you pay for. So very worth it! Staff can be a bit assuming sometimes but mostly they are kind.