BEWARE of Chico's "NO RETURN Policy"
Purchased jeggings ONLINE 4/10/2016.
Didn't realize defective until washed. Seam on one leg was at a 30% angle; very obvious.
06/18/16 went to Chico's store in RiverPark in Fresno, CA. to return.
1. I did not have receipt, as I was a Passport member.
2. Chico's does not accept any return if it has been washed, regardless if defective.
3 The understanding sales associate Renee went back to manager. Manager said "No Return." Call "Customer Service."
4 When a purchase is placed online, stores have no record. Store has to call Customer Service."
5. Customer Service denied the return of defective jeggings. Renee mentioned the jeggings are defective and it was apparent. They still denied.
6. Chicos starts the count from when you purchased online, not date received.
7. Within the store, there is No sign/notice of " NO RETURN if washed, or purchased over 60 days. I was at 70 days, and that included shipping time.
Thank goodness I purchased the jeggings on my American Express. read more