Let me tell you a story about a young woman who went to buy a vehicle from this dealership. She…read morefound a Tacoma she loved after test driving several ones. So, she bought the one from. After a couple of months, she went to get an oil change. Her honest mechanic (yeah, there are still some out there) surprised her with some disturbing news. He told her her car appears to be totaled. At least given the condition it should be, he said. The under carriage was completely rusted out and the gasoline tank was hanging by a thread. He said it could fall off anytime and cause a potential disaster. So, she called the dealer (since she hadn't even received a title or plates yet) and at first he didn't want to mess with it. After threatening to get a lawyer involved, he said she could come back and trade it back in for a car on his lot and use the value she paid toward the purchase. She found another Tacoma. This time she drove it to her faithful mechanic. Again -- completely rusted. He told her he suspected this dealer gets his cars from states that experienced hurricanes. So, she then brought over her RAV4 and he gave it a thumbs up. After three tries she found a vehicle -- more expensive than she expected and not the vehicle of her choice, but she was offered limited options. Let me add her license plates came four. months later and the title came nearly six months later. The business practices at this dealership seem to me to be a little suspect. We are grateful the dealer did let her come and find one of the few vehicles worth to buy on his lot. However, my word of advice is to get any vehicle you intend to buy from this dealer inspected by a mechanic. And if you need an honest mechanic, I suggest Carter's in Pleasant Grove.

LEMONS! I would argue that 90% of the vehicles on this lot are rotted and rusted. They buy all of…read moretheir cars from the east coast where they have been in floods and have rusted. I walked around the whole lot and only found a handful of cars that their wheels weren't rotted and their engines didn't have salt water remains all over. The wheels are covered up by cheap spray paint to try to hide the rust. Do your research and hopefully I can help anyone else from being scammed from this dealership. Run far away!

I came in today to complete my car service at Karl Malone Toyota, and it was a really nice…read moreexperience. The dealership has a comfortable waiting area, and they offer coffee and sodas, which makes the wait much more pleasant. The customer service was good, and the staff was attentive. Overall, a smooth and comfortable visit regardless of it took a little longer than expected.

I'm sharing my experience in hopes it helps others make informed decisions. I brought my 6-year-old…read moreToyota 4Runner to Karl Malone Toyota after multiple dash lights came on at startup. When I looked up the warnings, it recommended not driving the vehicle, so I had it towed to the dealership for diagnosis. This vehicle has been regularly serviced at another Toyota dealership, and part of the reason we chose to purchase a Toyota was for their reputation for engine performance and longevity. I was shocked by what I was told next. After diagnostics, I was informed my engine had major issues and needed significant repair. I was told cylinder #1 was misfiring and, after several tests including a leak-down test and compression test, that the bank 1 head and valves needed to be replaced. I was quoted just under $10,000 for repairs, on top of nearly $700 in diagnostic fees. I was extremely stressed and shocked that a well-maintained, relatively new vehicle would require what sounded like catastrophic engine work. After speaking with another Toyota dealership and a few independent mechanics, several expressed confusion that my vehicle would need such a major repair. Some even mentioned that for that price, a new engine could be installed. These were definite red flags, so I trusted my gut and sought a second opinion. Because we were under the impression the engine was in catastrophic condition and the vehicle shouldn't be driven, we had it towed a second time to another shop, which we later learned wasn't necessary. This added additional cost and stress. I'm incredibly glad I did. The second shop ran the same tests and found nothing wrong with cylinder #1. They were baffled that I had been told I needed such extensive work. Their diagnosis ultimately saved me $10,000. We did call the service manager to express our concerns. He was apologetic and explained that the results were slightly under Toyota's expectations, but not catastrophic. He asked how he could make it right and adjusted the diagnostic fees, which I appreciated. While I would rate my experience with him higher, I'm leaving one star specifically due to the diagnosis itself, which caused significant stress, unnecessary towing, and could have resulted in a very costly repair. I understand mistakes can happen, but this was one that could have been extremely expensive. I would strongly encourage others to seek a second opinion when facing major repairs.

I bought a BMW X! there 3 years ago. The dealership was closed dowqn recently and absorbed into…read morethe larry H Miller across the street. My car had a tire pressure light on that they said they would fix and when I had it in to fix the just reset the light. The light was on for a reason. There were multiple pieces of metal in the tire (which they said they took off and checked) I had to purchase a tire from Big O. I also had the oil change pckage and the 18 year old that did my last oil change over torqued my drain plug and bent the opening pretty bad so he put a really big after market plug in with a gasket. BMW said that the entire oil pan had to be replaced, Fortunately I went in and threw a big enough fit that they gave me a written promis that they would replace it if it ever leaked. Then I found that the rear passenger door was broken with the child lock on and the Transfer case was out. Everytime I took it back they said it was fine. The warranty that they sold me for 3k was locked to their service dept! I finally got someone to listen to me and they checked out the transfer case and said it did fail. It had metal shavings in the fluid. They used to check off that they rotated my tires and they didnt until I told them too. Then when I drove home my car started making a weird noise about a block from home. My husband checked and the lugnuts on my driver side front tire were so loose that it could have fallen off. I can see why they have been closed down. update: my oil pan is leaking now and the dealer is closed, the gentleman who promised a replacement is saying the they will honor it since it was all part of the Larry H Miller chain and he is still a district manager there. I am glad I had the manager brought into this when I was in there fuming . Still waiting to hear back where I take it for repair, another update coming.

It was a pleasure working with Rex! We had a very specific budget that he respected and helped us…read moreget into a great car for that price! We didn't feel the pressure that you normally do at a dealership, he made sure we were well informed, and helped us to get all of our questions answered. Scott, from finance, made a normally complicated situation easy. We were really happy with our experience and we love our new van! Thank you!

Excellent customer service!! Matt was there every step of the way and never made us feel like we…read morewere being pushed into buying. Price was AMAZING!! We walked away with equity. Highly recommend this dealership!

Caveat: try to go buy a car on a weekday. We came in at about 3 on a Saturday afternoon and the…read moreoffice was slammed. They only seem to have 3 or 4 salespeople. We were there until after 7 p.m. and a not insubstantial chunk of that was waiting around. Their parking lot was also overstuffed with cars--not sure if they were all inventory or a combo of inventory and customers, but it was not really navigable. Had to park elsewhere and walk. That said, aside from the length of time, we had a pretty great experience with the team at Utah Used Cars. Matt was our salesman and did a great job answering questions and thoroughly explaining the process and options. Helen walked us through each piece of paperwork clearly and efficiently. Everyone was friendly and solicitous, offering water and snacks and even t-shirts. Long process but not complicated and we left with a reasonably priced car we're pleased with. Would recommend.

M-B of Draper is outstanding. From my experience, they take the motto, "The Best or nothing" to the…read morenext level. That have always fit me in, done an excellent job at a fair price and returned my car (black) clean and shiny. Also, the people are great. They always remember me greet me by name. They also fix little things I didn't request, like loose knobs, at no charge. If you want it done right by the people M-B trained, take it to M-B of Draper. Col. M.

I almost never write reviews. In about forty years this is maybe the second complaint I have ever…read morefiled, which should tell you how much this bothered me. My wife and I were ready buyers, prepared to trade in or pay cash. After driving a long way, waiting hours, and finally test driving a vehicle we loved, I told the salesperson Josh several times that I wanted to leave a deposit to hold it so we would not lose it. Every time I was assured there was no need and that it was being held for us. I sent complete information on two trade ins. Shortly after he sent trade numbers, he texted that the car had already sold. Only afterward did he tell me they do not do deposits or holds, something never mentioned the multiple times I asked. Had I known, we would have found a way to lock it in right there. We were treated as if our time did not matter. If you are a serious buyer, be careful here.

My husband and I originally received an offer in the mail from Volkswagen SouthTowne at a time when…read morewe had already been seriously considering refinancing our 2022 Atlas. The interest rate on our used vehicle--especially one that was already a few years old--felt overwhelming, and we had been receiving multiple refinance offers that would have cut our payment nearly in half. That seemed like the practical path forward. Still, we decided to explore what Volkswagen SouthTowne might offer. We loved our Atlas, so we felt comfortable walking away if the experience didn't feel right. At worst, we would simply continue with our original plan and refinance through our credit union. From the moment we arrived, everything changed. We were immediately greeted by Mariah, whose energy was warm, genuine, and inviting. I'll admit, we came in a bit guarded and cautious, unsure of what to expect. Yet Mariah met us with patience and understanding, taking the time to truly listen--what we loved about our current vehicle, what we relied on day-to-day, and what features would enhance our lifestyle, from everyday errands to family camping trips. What stood out most was her approach. She was never pushy, never intimidating--just thoughtful and attentive. As a woman, I especially appreciated how she included me fully in the conversation. In past experiences, I've often felt overlooked or uncomfortable at dealerships, but with Mariah, I felt respected, heard, and completely at ease. We were curious about a newer Atlas, and in my mind, it was all or nothing--I wasn't interested unless it truly made sense. When we test drove the 2025 Atlas, we immediately fell in love. Still, we weren't sure if it would even be possible without additional money down. Mariah made it happen. The process itself was surprisingly smooth and efficient. In the past, we've spent hours waiting at dealerships, but this experience felt seamless. While everything was being finalized, she had us relax in a lounge area and even arranged for the vehicle to be detailed again--despite it already being spotless. What truly elevated the experience, though, was the atmosphere of the entire dealership. Every employee we encountered--sales staff, finance team, technicians--took a moment to check in, congratulate us, and share in our excitement. It created such a welcoming and positive environment, something we had never experienced before. Even after the deal was complete, Mariah continued to go above and beyond. She stayed to help us transfer all of our belongings from our old Atlas into the new one, double- and triple-checking that everything was perfect and that we felt completely confident before leaving. Her level of care didn't end with the sale--it felt genuine from start to finish. And then, when we thought the night couldn't be any more memorable, it was. After leaving the dealership, we realized my husband had misplaced his phone--possibly in our old vehicle or even on top of it. We rushed back, hoping for the best. Although Mariah had already gone home, one of the remaining team members--who appeared to be from the service or detailing department--stepped in without hesitation to help us. Despite it being the end of a long day, he went out of his way to assist, even riding with us across the lot to check our old vehicle. To our amazement, the phone was sitting right on top of the car, completely unharmed. His kindness, patience, and willingness to help--without making us feel like an inconvenience--left a lasting impression. He even took the time to ask about our new car and congratulate us before we left. That moment truly reflected the culture at Volkswagen SouthTowne. Our experience here completely changed our perception of car dealerships. What once felt stressful and intimidating now feels welcoming and even enjoyable. While we had read great reviews before visiting, seeing it firsthand made all the difference. Without hesitation, we will return in the future--and we will absolutely seek out Mariah again. She brings a rare combination of professionalism and genuine warmth that makes the entire process feel effortless. Thank you, Mariah, and thank you to the entire team at Volkswagen SouthTowne. Whatever you're doing, it's working. You've created an environment that truly stands out. If you're considering a new vehicle, I highly recommend visiting Volkswagen SouthTowne--and be sure to ask for Mariah.

I have purchased three vehicles from Volkswagen SouthTowne, and unfortunately, each experience has…read morebeen worse than the last. As a repeat customer, I expected that loyalty and history would mean something, but my most recent experience has been extremely disappointing. I purchased a 2024 Volkswagen Atlas Cross Sport SE with Technology, and with only approximately 2,200 miles, the leather seats are already showing cracking and deterioration. I understand that issues can happen with any vehicle, but what has been most frustrating is how the situation has been handled. I contacted the dealership expecting assistance with what should clearly be a warranty concern. I was told that information would be submitted to Volkswagen for review. After waiting and following up, I contacted Volkswagen Customer Care directly and was informed that nothing had been submitted on their end. That leaves me with a very frustrating question: was the claim never submitted, or was I given incorrect information? Either way, the communication and follow-through have been unacceptable. This dealership has recently transitioned ownership to Ken Garff, and I sincerely hope this is an opportunity to improve the customer experience. A new owner should mean a renewed commitment to service--not customers having to chase down answers themselves after spending significant money on a new vehicle. I have been a loyal Volkswagen SouthTowne customer, but loyalty works both ways. Customers should feel appreciated and supported after the purchase, not forgotten once the paperwork is signed. I have photos documenting the condition of the seats, and I hope management takes this opportunity to address the issue and improve the experience for future customers.

As a first time car buyer i was nervous and didn't know anything!! George was AMAZING and extremely…read morepatient with me the entire time!! i asked a million questions and he would answer every single one as many times as i needed! i told him things i wanted and didn't want and boom i had the keys to my new car before i knew it!! he made the process so easy and gave me so many options on cars, payment plans, everything! i hope everyone gets to experience his customer service. 10/10 experience.

While on a road trip, our vehicle had a minor problem, but I was concerned it may get worse. Chris…read moreSpencer and Jeremy Parker squeezed us in and in 15 minutes we were on the road again, problem resolved. It was a great service experience for us. When it comes time for more major servicing of my truck, I know where to go.