I called multiple times and so did my mother The person who answered was very rude I love using Chico however the dispatcher right now is very rude. I don't know if he is having a bad day or if his girlfriend broke up with him It is Sunday January 9th currently 6:40 pm read more

First ever ride with this company today and it was all ended up in paying the double and losing your own stuff and being blackmailed not only by the driver but by the dispatcher as well. Never ever think of using this service again. read more

This is actually no stars, but there was no option for that. I took cab#86 one night after work and being extremely tired I gave him an additional $20 so I paid for $50 for one ride. I called dispatch say they were going to get back to me they never did. I called and texted the driver no response. This is the worst cab service ever... will also be reporting to BBB read more

very nasty & disrespectful to customers. over charge a ridiculous amount for a 15 min ride. would not recommend

I needed to catch a flight from Newark airport to salt lake city. I called chico express , i schedule a pickup for 2pm. They quoted my ride for $80 tolls included. The driver showed up at 2pm right on time. Was gentle with his driving and had good customer service. I didnt have any "surprises" in the end of the ride with the price they quoted me ($80 plus the tip). Thats exactly what i was expecting from car service. read more

Chico Express Car Service - Taxis Near Me - Brooklyn, New York

They will not stop sending me spam texts at random times day and night after using them once years ago. I have repeatedly asked them to stop harassing me they refuse. I'm ready to complain to the attorney generals office. Do not use them or give them any of your info read more

Ordered this service to go to Newark Airport from Brooklyn. Driver and dispatcher were both rude. When we ordered the ride, they did not ask for a credit card. At the end of the ride, the driver asked us to pay and we needed to call the company phone number to pay then. I understand why this service often gets very poor reviews and I wish we had looked more carefully for a better service, which we will do next time. read more

I love these guys and some of their drivers are total accommodating polite gentlemen. It just seems that at first they are fast, then 'right now as an eta means 5-10 mins. For a while I was using them for errands , once I needed just a one stop drop off they were disappointed and service went downhill. Today my ride was equally great and bad, the cab was chilled to about 55 like a near locker, but reggaeton or salsa meringue was blasting into my hangover addled brain. They get you places fast for a great price and they have genuine honest drivers read more

The prices are very reasonable with plenty of room for tipping for good service. Wait times can vary since Chico s is a high volume business so it is best to make a reservation by via mobile app or calling late evening when there is a low volume of calls. If your the type of person who is trendy and doesn't mind getting screwed with uber/lyft along with the drivers getting screwed, by all means lube up and hit the button. read more

Dispatcher has horrible customer service. Goes to show why they lost so much business. Prices make no sense. How does it cost $9 to go from 68st and 14ave to 68 and 8ave. No rush hr times no traffic 530 in the morning and they charge $2 per block to go straight down. Great job got paid $8 for 4 mins. I would ask if your hiring but not sad to say this business will be gone in the near future read more

Called to ask for a ride to JFK, said pick up in 5m, after that I called back - answered 3 more minutes.. after that when I called they just put me on hold and didn't answer. Not reliable! The driver was efficient, quick, provided a clean taxi. read more

They are prompt the cars are clean my only problem Is the difference in price going to and coming back The same address ,same distance same day , different price . The fare can be the difference of 3 dollars. Then I asked the driver he told me it depends on the dispatcher. I called the dispatche and when I questioned him he just hung up on me. Well after dealing with them and there bull I'm done. I am a 3xa week steady customer to the hospital and back. THEY LAST MY BUSINESS read more

If there was an option to give this service no stars I would. Worst car service. The dispatcher almost always lies to you about the ETA. If they say 5 minutes, be prepared to wait 15 minutes, easily. This review isn't based on just a one time experience; I gave their service multiple opportunities. I will never be using this service ever again. DO NOT USE THIS SERVICE. Try other car services for just pay the extra money and take an uber.. At least you'll know where your car is. read more

I always use their service everytime i go to the airport. Efficient, fast and timely!

I keep getting spam texts from them with no option to unsubscribe. I've never used them and never will

Best car service around...I use them regularly. Polite and on time for me. They are reliable.

Awesome service! We used them today to get from Manhattan to Brooklyn--- prompt, courteous, and the price couldn't be beat! Much more comfortable and affordable than taking a cab. I think I just found our new car service when in town! read more

Super cheap, Friendly and on time. This car service is my new fave. Thanks for being awesome!!

I called Chico for a ride to Newark International Airport. They were cheaper than Uber, friendlier and more professional. Our driver was a gem, he showed up on time. Dispatch said 20 minutes- pretty good for New Years Day morning. Highly recommend them. read more

I love this car service no more Mexicana for me ..they know how to keep their customers all the time by coming fast and how the dispatcher is always honest about how long the car will take read more

Often don't come on time. But prices are low. Be careful about their "5 minutes". Once it turned out into half an hour for me!

They were once my go to cab but after tonight NEVER AGAIN ! These jerks left me in the middle of Crown Height because of the "neighborhood" after I called for the cab at 130am and they continued to say they were coming "4 min away" up until 230am. read more

EXCELLENT SERVICE!! First time customer! Needed a car early and the driver was on time and knew we needed to be at the location fairly quickly! Will call again! read more

CALLED AT 9:23 am & literally did not get to me until 9:52am Then my husbands calls again and they hang up on him Because he called them Back three times saying to tell is the exact time The cab driver was actually really nice but jesus christ 30 mins for a cab read more

They came in like literally 4 minutes just like they said they would, and the ride wasn't expensive 10 bucks for a 12 min ride- awesome

Today was my first time using this service and they impressed me right off the bat - friendly dispatcher, prompt arrival (less than 5 minutes), friendly driver with good English and excellent driving skills (and knew how to use Waze), clean and comfortable car, good price. Exponentially better than other services in the neighborhood. read more

Unfortunately we are no longer using this car service. They were becoming unreliable. 5 minutes was turning into 15 minutes. The guy on the phone was giving me one price and the driver another. It was frustrating. We ended up getting a dog and they were charging us extra for a 4lb dog in a bag. We found a better service who knows how to respect their clients. read more

Keeps telling me car is 5 mins away. It's been nearly 20 still nothing. I don't recommend it. Get uber or lyft

The car didn't show up on time. After a friendly reminder I was promised a car in 2-3 minutes. It never came, and I had to call another service thus loosing almost half am hour with these people. UNRELIABLE. read more

Worst cab company! If you're going to tell your customer 5 minutes then be there. What's so damn hard with giving the correct time. After calling back they say 2 minutes and guess what 20 minutes later still no damn cab! Called back and the damn dispatcher tries to change your address like he didn't hear you correctly 30 minutes ago! This car service SUCKS and they don't bother to even apologize!!! Really want to give no stars!!! read more

I won't use this company anymore , they were fast, but they keep changing the price ! Last time they charged me $8 to the same place that I just took today, but this time , they are charging me for $12 ..... Plus! The driver was driving horrible!!!!!! read more

Worse car service they take over half hour to pick you up then the drivers don't take the customers advise on how to take driving directions when we know of a different route, they treat women like idiots as if we don't know how to navigate. I've been driving longer then some of the drivers actual age and they look at me as if I don't know what i'm talking about. read more

Chico Express has to be the best car service I've used in the city, there's no doubt about it. My car was in the shop for a week for about a month, and to get to work is a very long and inconvenient commute via public transportation, so I called Chico. They told me it would take 15 minutes to get to my house, and they were there almost on the dot, give or take three minutes or so (which is no big deal). They hopped right onto the Belt Parkway to take me to work, and charged me $12, which I find very reasonable for a highway trip. They also gave me the same price going back home. Drivers are very nice and personable. My one complaint (if you could even call it that) was that one of the drivers drove pretty fast. I personally don't mind, in fact I prefer that, but it would've been rather inconvenient if he say got pulled over, or worse, got into an accident. All-in-all however, I have nothing but good things to say about these guys. read more

I use to live this car service, unfortunately they keep changing the prices. I use it to go to the same place and depending who you get is a different amount every time. The worse part is the drivers are always on their cell phones. read more

The worst car service in Brooklyn! If there was an option to click no stars , I would! Not reliable ! They told me 5 mins and it became 10 mins and then 30 mins. Then no car came to me at last. So unprofessional! Got to work super duper late because of this place!!! Go AWay from this car service !! Never go inside !!! read more

My first time using without checking reviews, lesson learned. The driver tried to over charge again my fault for asking him however he still received the price I was quoted from dispatch. Lol he threatened me he would charge higher the next time, I said one better I wouldn't call his company again, which I definitely mean. Toooo many taxis companies in NY. read more

This is a horrible car service, THEY WILL CHARGE YOUR CARD AND SAY THEY SENT THE CAR AND IT WILL NEVER SHOW UP . I paid already and I was told it would be on time they never showed up and when I called the dispatcher to find out where the car was he said the driver was waiting there for 20 min which he wasn't because I was standing in front for about a half hour and no one came so called to get refunded because I had to leave, because no one SHOWED! and I had to be on time and because of them I was now 45 min late for the dispatcher to tell me they are not going to refund me because the driver was waiting there and he said I wasn't there. NEVER USE THIS CAR SERVCE UNLESS YOU WANT TO BE CHARGED FOR WHAT YOU DIDNT USE. read more

Unbelievably bad experience, similar to one we had previously a few years ago and I forgot I had vowed never to use chico's again. My 89 year old mother, who has dementia, was being taken to the doctor with her aide. When the car service was called we were told the cost was $18. While the driver was driving my mother and the aide he told them it was $24. She called me. She and I both called the dispatcher. We were both told by the dispatcher it should be $20 and don't pay the $24.. We both told him he had said $18 a little while earlier. I told the aid do not pay the $24. But, she had to pay with a $50 bill and the driver would only give her enough change so that he kept $24. She tried to argue with him but she got intimidated and got out of the car with my mother. I called the local police precinct and they told me to get the name of the driver or else to have my mother and the aide go to the dispatchers office and call 911. I wasn't about to have them make a separate trip to do that so I called the dispatcher. He told me I had to call another number which was the owner's company. They gave me a very rude run around, first telling me they didn't have time to find the name, then telling me they wouldn't find the name, then, when I said the police would come, they said 'fine let them', then they finally told me they weren't even connected to the first number I called. At no point I was told they were sorry, I had no point was I told they would take care of it and discipline the driver, at no point was I told they would send me a refund or that I should come in for a refund, and of course, they wouldn't give me the name of the driver to give to the police. I have now filed a TLC complaint and I'm waiting for a hearing date so that we can show up and get justice. It is an outrageous way for business to be run and I can't believe they are still in business. read more

Don't use this car service. They never come on time and when you call them to find out where the car is they don't answer the phone. The morning dispatcher is a liar and needs to be fired. read more

If I could, I would give this car service 0 stars. I was on my way home from work when I called their car service. The dispatcher told me 10 - 15 minutes. Once 15 mins went by, the driver called me to say he was stuck in traffic and not to call for another cab. After waiting a half hour, I get in the car and tell the driver my address. Then he says that 2 drivers were dispatched to my location and there was a mix up...he wasn't supposed to pick me up. Once the driver left, I called the dispatcher to see how long it will be....but the driver apparently had "an emergency" and they will get a new driver to my location. I don't appreciate being told 2 different stories and waiting an hour for sloppy car service and possibly being discriminated because of where I live. I will never use this car service again and they should be ashamed of themselves. I wish I had the driver's information to inform potential victims read more