no frills from their gruff but efficient dispatcher, worn smokey cars and drivers who don't know much about the streets beyond brooklyn. white top seems 20% cheaper than most services nearby, which makes them competitive with uber. pro tip - ask your driver to use a gps device if he's got one, so he does not get helplessly lost while driving beyond brooklyn. read more

The rudest customer service in the whole freakin city!!! Used to use this service daily before uber was a thing. Just called for a car and the dispatcher needs to be fired... that how disgusting and rude she was!!! read more

I have a picture of the license plate, but I decided against it. Today around 5pm my grandmother, brother and myself took a cab home from church--a trip that's been done hundreds of times-- and our driver had over charged us, not caring about what little money we had on us. On top of that, he did not show up at the address we provided, which resulted in us going down the street in order to meet our ride. He tried defending himself saying that it's "not his fault", despite pointing at his monitor and telling us out loud that he read it improperly. Apparently dispatch gave him the wrong address.. and yet it was correct at the monitor he pointed at. Interesting. I spoke out, and so did my grandmother, and he laughed as we tried to explain that we were being cheated. Even said to me, "You talk a lot, huh?" Which I found ironic, since I don't usually speak during car rides. Most likely because they all go well. He was so busy talking that he also went down the wrong street, making the ride a lot longer than it needed to be. As we spoke he turned the volume up on his Christian radio station several different times, I think trying to offend me (since I dress in a rather alternative/goth manner) and get us to stop talking. Since my brother decided to stay silent, the driver chose to say that he would pray for my brother and bless him for being so respectful and quiet. Again. We are leaving from church. Because we are ALSO Christian. I don't need to be preached to by a scammer. But I don't think he realized, considering he surely didn't stop in front of the church as stated. Once we got out, he sped off. I almost didn't get the picture of his license plate. I do have it if need be, but for privacy's sake it won't be posted. But my tip for you is watch out for people who drive white cabs. This is a car service that my family has used for years, and to have a driver like this treat you in such a manner is really incredibly disheartening. Can't give anymore stars in good faith. TDLR; driver showed up at the wrong address, overcharged us, went the wrong way, tried to use my own religion against my family, overall it was a really aggravating and frustrating ride home for all three passengers. read more

Drivers are extremely racist and disrespectful. Traveled with an injury multiple times and every time the drivers would not be supportive and made comments such as : " You don't really need the wheelchair/scooter you are just a lazy Jewish person..." No one would want to use assistive technology if they don't need it And when someone has an orthopedic injury it's obvious that they need help putting and taking out the wheelchair or scooter. I strongly believe that we are all created by the same G-d and that every human should be treated as a human regardless of religion and race, when you service the public THIS MUST BE PRACTICED additionally the drivers drove in an uncareful manner. I only took them again because I had no choice and thought maybe they would have a good driver this time but again was nasty and not careful. read more

The dispatcher on a Friday evening very unprofessional and the noises from her tv was so loud I could hardly hear her. She left left me on the phone for 15 minutes without even giving me an update. I just kept hearing that automated message about faxes, copies and their black car service. This has been a local company for years but it went down hill. read more

Ordered a taxi Friday afternoon for transportation to airport on Sunday morning. No one showed.

Clean cars very nice driver. I need a car to pick me up to take me JFK the driver knew how to get there and I arrived on time.. read more

White Top Car Service - Airport Shuttles Near Me - Brooklyn, New York

See all

there was a driver who came to pick me and my grandma up and was very disrespectful will not be using yall service ever again.

The Dispatcher I seem to get every evening has a very personable disposition!! She comes on the phone with a very nice tone as if she's gonna drive you to your destination personally. She is a pleasure to speak with and she explains the full out situation, so if there's 4 drivers out: she tells you just that! Always use them every evening and she makes it her business to get me a car every evening!! read more

I've used this car service frequently with outcomes. On one occasion a female dispatcher and I had a less than professional exchange. And in the most recent dissatisfactory example, after calling for a car and waiting visibly near the curb, the driver (with a Whitetop sticker on his car) pulled up and pulled off to pick up another fare. When I called the dispatcher back she said he picked someone else up. He drove past me and my school aged child ;a second time) with a different fare than the one he left me on the corner for. I felt disrespected and hope our community services can learn how to truly SERVE the community efficiently. read more

Dispatcher was very rude and seemed to be annoyed. When I made a reservation she asked for my number to call because they might not be able to find a car. She never confirmed my reservation and when I called later, 10 minutes after the time I needed the car, she actually yelled at me on the phone. Turns out their drivers don't call you, they just wait outside for a minute and then leave. Any car service I've used has always called to tell me that they've arrived, apparently not this one. They'll just drive away... Plus it was very unprofessional the way she yelled at me on the phone. read more

Dispatcher literally answered the phone saying "what's up". The car never showed, called 10 minutes after it was supposed to arrive, dispatcher said the driver would be there in 5 min. Never showed and never called. read more

This company seems to not want your business. The dispatcher would not offer a price quote even when I gave her the exact address of my to and from and hung up twice. Extremely irritating service. They make their customers feel like an inconvenience. read more