0/10 Don't even waste your time unless you want a headache. Ordered 2 cheesesteaks and cheese fries online (even put in the notes: "Can you plus put the cheese on the fries? :)"), for a 2:50PM pickup (we ordered around 1:30PM). We live in Mays Landing and wanted to try somewhere new to us. At 2:30PM, we get a text that the food was ready... Ok, weird to have it sit there getting cold for 20 mins but whatever can't time everything perfectly I guess, no biggy. Get the food home, and there is no cheese at all, not on thefires, not in the bag, and my Cheesesteaks has lettuce, tomato, and mayo all over it (none of this is mentioned when ordering online). I hate mayo, but I can get past the tomato and lettuce, so I think maybe that is the white cheddar cheese, melted, that it's supposed to come with. I call Chico and Son's, and the woman says "Oh, ok yeah just next time you order we got you, we'll give you a fry for free. The cheesesteak you ordered doesn't have mayo on it, it's cheese sauce." I tell her I want a refund for the fries and she says "You'll have to call slice and have them call us to authorize it." OK. I go to eat my sandwhich and guess what? It's mayo. The one side of the sandwhich has it all over it, the other side has the cheddar cheese, they are obviously 2 different colors and consistency. I call slice and tell them I want a refund for my whole order, I'm not driving 20 mins back out to get this all replaced and honestly I'm good the lady lied to me, just give me my money back. They call Chico's and the lady says she only authorizes the refund for the fries... ok so I call Chicos back and tell her "Hey, this sandwhich isn't supposed to come with mayo right?" She says "Yes" and I explained it has mayo... it's not the cheese. It is mayo. She says "Hold on, I'll go check with the cook." After 5 mins she comes back and says "Yeah, he put mayo on it. It's not supposed to come with it though. You ordered online though and didn't put you don't want mayo." I said "Why would I have to put no mayo if it doesn't come with it?" She said "Because if you don't want it you should always just be sure to put it when you're ordering stuff online." I said ".... so this is my fault???" She said "No, but you know, you ordered online without knowing what comes on it." -- SHE DOESN'T EVEN KNOW WHAT COMES ON IT. "The cook says it comes on it but I didn't think anything here comes with mayo on it. IDK. We'll refund you for the sandwich." I said "I want a refund for the whole thing, my tip, both sandwiches, the fries... I don't want any of this at this point. I picked it up like 90 mins ago, it's cold, and I don't eat sandwiches with mayo. I didn't spend $45 to now make my own food at home." She tried to fight me on it, said "HOld on, I'm getting another call" and then HUNG UP ON ME. It wasn't until I called back in and she literally picked up the phone and put it on the desk and didn't say anything, and I held out for about 60 seconds until she finally said "Hello?" -- then she realized I wasn't going away, said she didn't mean to hang up on me, and that they would refund the whole thing. What a mess. Gross food, gross way of handling customers. (The cheesesteak we DID get correctly had "extra meat and cheese" on it... WOW if you could see what that entails, you'd laugh.) read more