I would give 0 stars on this visit. Never got to eat my food, as the online order was not ready when I arrived. I was told that they were waiting on Mac and Cheese, and it would be about 10 minutes wait. 25 minutes, my order, less the mac and cheese sat on the counter. I inquired about the mac and cheese, and told it was not ready yet.
I told the manager that he told me 10 minutes, and not 25. He wanted to argue and walked away, shaking his head. I asked him if he thought this was proper customer service, shaking head ang mocking the customer. He came back and wanted to argue more and said he would call PD.
About 10 minutes later, another employee came out and informed me that they couldn't serve the mac and cheese as it didn't meet the standards. After now, 35 minutes, I told the manager to cancel the order and issue a refund to which he responded he couldn't issue the refund, and since I ordered online, I had to go to the website, there is nowhere to go.
The employee (a cook) tried to diffuse the situation and was fired. What a disgusting excuse for a manager. I asked for the manager's name, and he refused to give it to me. I asked for a copy of the receipt, and in response, he took the receipt, wadded it up and threw it in the trash.
No one could give me a name or number to reach an area manager, so hopefully, they check the reviews. read more
