This place is clean the people are nice and the chicken is hot. I do recommend it. I wish I could get a salad but no complaints.

Very disappointed with the way my order issue was handled. I ordered food from Chicken Express and when I got home, I realized my family fries were missing. I had to drive all the way back to the restaurant because the fries I paid for were not included in my order. When I returned, the employee called the manager over. The manager offered to give me the missing fries, but at that point I didn't want them anymore. I simply wanted a refund for the item I had paid for but did not receive. Instead of simply processing the refund, the manager made a big issue out of it. He told me the fries were only $3 and made the comment that "if $3 is what you came here for," he would give it to me. He also told me that when I called to tell them about the missing fries , I should have specifically said I was coming back for a refund rather than the missing fries. I'm sorry, but I shouldn't have to call ahead to explain that I want a refund for food that your restaurant failed to put in my order. The mistake was not mine, and I had already gone out of my way to drive back to the restaurant to resolve it. What made the experience even more uncomfortable was that the manager proceeded to take out his personal wallet and appeared to hand me $3 from it rather than process a proper refund through the register. I was not given a refund receipt, and I believe the actual price of the family fries may have been more than the $3 I was given. Mistakes happen, and I understand that. What I don't understand is making a customer feel like they're being petty for asking to be refunded for something they paid for and never received. The manager's attitude was completely unnecessary and turned a simple mistake into a very unpleasant experience. I hope higher management reviews how this situation was handled. Customers should not have to argue or feel embarrassed just to receive the money back for an item that was missing from their order. read more

Chicken Express - Fast Food Near Me - Arlington, Texas

The coleslaw was very good this trip. But it was late in the evening and I think we got the leftover chicken. Everything under the breading was very burnt looking and all the breading wasn't even sticking to the chicken. It was falling off so I think I've been sitting on the lights for quite a while. I know it's our fault for ordering so late and eating so late but if it's that bad, you shouldn't sell it. read more

Seriously this is what you all feed your customers. You all are overpriced and food quality should not look like this. Visited November 18, 2025 at 9:00. I tried to file a complaint on the restaurant website author doesn't work read more

Chicken Express - Fried 8 Corn Nuggets - Fast Food Near Me - Arlington, Texas

This place look like they're doing something to their chickens. lol This is not the first time I go here and surprise! read more

Chicken Express - This is what a 7 piece look like from this place . I usually don't review but if it keeps happening then yeah you got to review this place. - Fast Food Near Me - Arlington, Texas

If I could give this place a negative 10 I would. I ordered a 4 pc strip w/ mashed potatoes. What I got was 2 hard as concrete cold strip like things and 5 hard as rocks OLD cold nugget like pieces, some smaller some SMALLER than the small pieces. This chicken was so OLD and HARD That it literally hurt my teeth to chew it!!! The only reason they didn't get this trash back was because I was already at my desk when I discovered this disrespectful meal! What I don't understand is why the wait is so long . For hard cold old food they should be just tossing food out the drive thru lickety split!! What's the wait for??? yall not cooking nothing fresh !! read more

Food hot fresh, quantity met and tasty. Customer service was excellent and welcoming.

the location on South Collins off of I20 is HORRIBLE. The staff is rude, the guy taking your order in the drive thru always rushes and you can't understand what he says most of the time, I have found hair in my food, and they are soooooo slloooowwwwww!! read more

Great food. Poor service. Never gets my order correct. Even when I verify! Willing to correct it but I'm already home.

Super-duper and quick lunch today through the Chicken Express drive-thru. My wife and I were finishing up a couple of medical appointments and Chicken Express was right where we needed it and even on the correct side of the road. At the peak of lunchtime, service was crisp and the tenders we enjoyed in the care were delivered to us at just the right temperature. The Chicken Express associate who took our order and help us at the window was so friendly. What a great experience we had. We'll definitely stop in again at this location when we're in the area. read more

Chicken Express - #2 - 7 Express Tender Combo - Fast Food Near Me - Arlington, Texas

So I want to start by saying being young and having your first or second job will come with a lot of learning experiences and curves and I get that . With that being said learn to read the room . My sister and I drove from Houston to Arlington to visit family for the holidays . We order a two piece chicken (leg and breast) with Mac two piece chicken (leg and thigh) with okra a gizzard with corn and an apple pie . 3 large drinks . We pulled around to pay . We waited about 2-3 minutes & were then asked to pull up . No problem we then proceed to was it about another 10 minutes or so . We check over the food they're missing the okra and the mashed potatoes so after extra time to get the order right it's wrong . Fine we go inside to get the stuff my sister asks did you get your apple pie ? I didn't see it in the bag I went back in & ask the girl can I have one . She's adamant to the point of almost going back and forth with me that she put it in the bag . Girl it's a $1 pie and yall done already messed up my order & I've already been waiting just give me the dang pie . They gave my sister a leg and thigh after she requested a breast and thigh & we weren't even complaining about that . . I had to call my sister to prove to her we had looked & didn't see the pie . She then grabs the pie with an attitude and puts it on the counter & just walks off no I'm sorry for the confusion our apologies for messing up your order nothing . I get to the car my sister finds the pie & I just return the one she gave because I wasn't trying to get a free pie I just wanted the pie I paid for and multiple things were already missing I mean who wouldn't be frustrated if their food came out like that and man I would have paid for another pie if I wanted another pie . Going back and forth after yall already messed up and having an attitude with me is crazy . So we just got to our hotel .....guess what NO STRAWS ! Incredible . Just all around unprofessional . I was gonna give it a pass but once we got to the hotel & the straws were missing too after she was flippant absolutely not . Young teenager being a manager is a no go . Getting emotional and attitude over a $1 pie after already messing up someone's order in multiple ways . Even if I was trying to get a pie which I was not why create a bigger problem when yall were in the wrong . read more

Traveling in Texas and trying local joints. This was a real gem. Chicken fingers and country gravy are a great thing, and Chicken Express brings the A game. Biscuit was OK, but the fries were sub par. Make sure to order "spicy"! Will be back before leaving town. read more

I went today to pick up a chicken dinner around 2 PM. Needless to say, the chicken wasn't fresh or hot. The mashed potatoes tasted sour threw those out last time i go there waste of time and $$ read more

TREAT YOUR EMPLOYEES BETTER!! Today I witnessed a young lady treating her whole staff with disrespect, Yes y'all made me wait 25 minutes for 18 gizzards but it's not right to disrespect the two young man helping with the issue.... I will not be coming back to this chicken express ever again read more

First time visiting this franchise. After ordering, I saw workers putting the pan that holds chicken on the floor. I not sure if that's regular practice but it doesn't look hygienic. I asked to speak to the manager to tell her about it. I got the sense that it's not a problem cause she didn't return to give a explanation. Well, the video shows the deal. They forgot to put my order of mashed potatoes in the box also. The green beans and chicken were good though despite. read more

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Great customer service and drive thru experience. The person taking orders was polite, on-the-ball and prompted me with side items, additions, and the best "bang for my buck" when trying to add in some extra sides. This is a large Chicken Express size-wise and while the line was long I flew through. Someone walked out to me to read through and confirm my order, take my payment, and hand me my drink while I was second in line and the person in front of me had a longer order. Overall great fast food experience read more

Chicken Express - the front of the restaurant - Fast Food Near Me - Arlington, Texas

Chicken Express has been one of my favorite restaurant. I was really surprised the food didn't taste fresh plus cold. Lobby was dirty also. I will not be going back to Collin and I20 location read more

Just recently went with mi vato Luis and had to wait a bit as it was busy and we ordered plenty of food, which was a given. What really stood out to me was how well the manager handled a customer's actions of getting mad for not having his food in time as they were working hard. They all deserve a raise. Favorite location so far. read more

Omg for a moment i thought i was at chick fil a bc everyone was SOOO nice and polite!!! I'm normally fine w the bare minimum bc i worked in the service industry and it takes a mental toll to pretend to care lol Appreciate everyone here! But the food also came out sooo quick and everything was right and delish read more

Took so long to get my damn order i ordered online. When i even ordered it 15 mins prior. Then they asked me if i was doir dash. Smfh.

This location is not open until 10:30 like it says . Pulled up around 9:45. Building looked closed but it showed online they were open until 10:30 so I went through the drive through and was told they were closed .... Waste of my time read more

Slowest service, I ever seen. Waited 1 hour for a one piece chicken snack pack! They are fully staffed! read more

my experience here was great ! Nubias customer service was EXCELLENT!! I always come here for the corn nuggets and hush puppies LOVVEEEEEEE

Always had great chicken, okra mashed potatoes! White Gravy needs more salt for this southerner. But food was great and no issue with tops on my drinks. Suspect this to be a fluke or fake! Sweet tea was great for this southerner! Thanks all. read more

Got home and expected to have a nice full meal that came with a side and got this instead.. Called this location and asked for the manager who still wasn't helpful with my situation, worst chicken express ever & wont be coming back. :) read more

Chicken Express - Fast Food Near Me - Arlington, Texas

I love Chicken E but this one literally has unsweet tea that I think they just add more tea to every morning and never dump . I tell myself it will be different and try a tea here and there but alas ... no The chicken is great here and the staff is friendly they always get the order right ( I had to stop going to the one by my house because of them never getting it right ) I would give them 5 stars but that tea Y'all ! That tea is breaking my heart ! I will say that the rest of my family is getting sweet tea and they love it and say it's always delish read more

Chicken express is a great restaurant, and on most occasions love my visits and the food that I get. Contradicting that we have my experience at this location. There was about 5-6 people on a shift that day but it seemed that only one of them was actually working. Food: I got the fish fillet meal (which is one of my favorites to get at chicken express, other than the chicken) and it was under cooked and under seasoned. It also took a great time for us to get our orders in (there was a line of 4-5 people, but the workers were not taking our orders). I felt robbed because I know how to bread and fry fish, what's the point of going to chicken express when I could've cooked the same unseasoned, ok fish, for the same time. Me and my two buddies all got sweet tea, and i loved it, it was over sweetened and a beautiful drink. But my two buddies (who wanted to come to chicken express only because of the tea) were upset on how it literally only tasted like sugar, contrary to their previous visits at other locations that had tea that tasted like tea. Restaurant: The restaurant has plenty of space, and even though there was a lunch rush, we had no issue of getting a table. My only issue would be that there were not any clean tables, practically every table was dirty, greased, and unappealing to look at. Also at this location they do not have the drink/tea in the dining area. You have to ask a worker for a refill, and on days like this when there were not many people working, I got looked at and ignored on multiple occasions. Service: I have practically already explained my experience with the service. But this will probably be the main reason I wouldn't come back to this location. I hope that the managers/owner of this chain not only teaches the workers there that they get paid to work, not play around and ignore customers, I also hope that he hires workers who work. Which is a funny think to say. read more

I like this chicken express. The staff has always been good to me and I've never had a bad experience with the food. The first time I came into the location, it was easy to find parking and there is plenty of seating for busy and non busy times. I ordered the number 1 for about 8 bucks and received a large drink, two rolls, a side dish, and 4 tenders. The chicken has always been hot and fresh and I love to use the Serendipity spicy Seasoning. That stuff is magical. I bought the large version so that I can season my own food when I BBQ at home. It makes a fantastic addition to any dry rub. Other than the chicken, the rolls and my sides have always tasted hot and just out of the oven/fryer. There have been times when I've gone to other chicken expresses and its just been disgusting how stale and cold it tastes. These guys have NEVER failed me. I can't give it 5 stars because I wouldn't say it's a five star experience (I mean it's chicken express) but as far as fast food goes, this place is great! read more

Chicken Express - 4 Tenders, two rolls,okra, and gravy! - Fast Food Near Me - Arlington, Texas

Asked for corn on the cob, got corn nuggets pack by manager. No wonder employees don't care about what they pass out their window at this ridiculous prices read more

Just recently went with mi vato Luis and had to wait a bit as it was busy and we ordered plenty of food, which was a given. What really stood out to me was how well the manager handled a customer's actions of getting mad for not having his food in time as they were working hard. They all deserve a raise. Favorite location so far. read more

I swear this is the worst chicken express. They always take forever and they can Never Get my order right. I pay for a family size mashed potatoes and they never give me the right size. One time they even gave me 9 small gravy sides 9!! Like I'm sorry but I don't like gravy THAT MUCH! And today I came again simply because this is the only close one by our house and the kids wanted it. We ordered at the speaker box because obviously that's what you do and then one of the coworkers comes out asking "did y'all order" nah we just stopped by to smell the chicken. Then when we get to the window we noticed some employees had gloves and some didn't and I asked WHY?? and her response was "oh it's ok we have tongs" oookkkaaayyy. Idk if you can go somewhere else I recommend you do. This place has the worst service and apparently don't like wearing gloves because "they have tongs" smh. read more

We went through the drive thru Saturday evening. After finishing our meals at home, my niece found a purple lid in the ice of her drink as she was eating the ice. She text me totally grossed out, we blew it off as a tea lid fell in the ice machine and ended up in her cup. About 15 minutes later I have another text, she had come across 2 more. She went and showed her parents and they discovered 3 more. That's a total of 6 SIX lids in her drink. She got up Sunday morning and all the ice was melted and there was 1 more. Now we had a total of 7! I'll excuse 1, things happen, 2-3 we aren't going to be happy about it but 7?? I tried emailing the store owner, the email is bad, tried calling a few times yesterday & today and no answers. So I figure I would warn others while I'm emailing Chicken Express corporate. That could have been a dangerous situation should niece have been a little younger and put the lid in her mouth, that's a serious choking hazard. Sorta aggravating because we've really enjoyed the food but I can't do foreign objects in my food & drinks!!! read more

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I ordered online at 6:37pm. I was supposed to get a text when the food was ready. Never happened. I called and was on hold for 10 minutes. Ended up going to the restaurant. The cashier checked and said oh we have your order. It'll be another 15 minutes. I asked to have my order cancelled since I've already waited an hour and was told they can't cancel once it's been placed. Don't order online and don't bother coming to this one. read more

service is so slow. took over an hour for order of 16 gizzards, chicken tenders, and corn nuggets. 4 Tender Combo read more

Unfortunately, we have spent so much money at this location due to the convenience of it being right down the street from our house and have been disappointed time and time again. Shame on us. There have been several...and I mean SEVERAL occasions where we have held our tongue and just dealt with the incorrect orders, left out food, cold food and the worst of all...hair wrapped around a chicken strip (picture attached)...but today, believe it or not, was the last and FINAL straw. Ever since they went under new management/ownership, I can count on one hand the times when our order has been right and without any issues. Pathetic. It's fast food for heaven's sake...how hard can it be? Today...after a long 14 hour shift at work, I just wanted to enjoy a fast, hot meal that I didn't have to cook. Well, apparently we the customers, are asking for too much. After my boyfriend and I were more than halfway through our meal, he saw a BUG crawling in the middle of his coleslaw! A BUG! (picture attached, ZOOM IN) Since the issue with the hair wrapped around the strip, we were given the District Manager's contact info and when we reached out via text...with image attached, he was more than happy to replace our meal....REALLY!?!? I just spent $18.24 for food that had a BUG in it and you go to your typical response of "let me replace your meal for free"??? I don't know about you, but I wouldn't want to go back to a place that has bugs in their food...so when we politely said "thank you, however we would just like a refund due to all of the issues we've been experiencing," he then called and said we would have to bring the rest of the food up there TODAY and they would do a refund for us. First of all, I'm pretty sure it's a health code violation to accept someone's food that has been touched (and by this point, THROWN IN THE TRASH) back through your drive-thru window, secondly, it was less than 30 minutes until they closed and I have to be at work again tomorrow at 4:45 am and lastly, frankly...HECK NO. So again, my boyfriend was polite and said "no, thank you, we'll just take our business elsewhere and dispute the charge on our card." Well...I'm not as polite...I work in the customer service industry, and although he was very nice over the phone, to not offer any other sort of option for refunding our money is unacceptable. Don't tell me that's the only way to get a refund. I've had to do $10,000 refunds over the phone...so you're only fooling yourself if you think that line is going to work on me. As soon as the charge officially is processed on my card, I will be disputing it and I am blasting this review, ALONG WITH IMAGES (if they allow them), on every site possible. New management/ownership means nothing. This place has gone so far downhill, in my eyes, I'll never waste another cent there and I recommend you go somewhere else too. If I could give 0 stars, I would. Convenience isn't always worth it. read more

Chicken Express - A hair wrapped AROUND a chicken strip!! Gross!!!!! - Fast Food Near Me - Arlington, Texas

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I should've just drove to cooper for Golden chick instead of being lazy and going here thinking it'll suffice. Gizzards completely overcooked, was hard as cardboard. We ordered 9 and didn't even eat any... Everything else was whatever. Only thing good was fries and corn nuggets. Never coming here again. read more

I am really chocked by the encounter I just experienced. While at Chicken Express, the service started off very well. The young man over the intercom was very nice an professional. Due to ordering gizzards, I had to pull up and wait for a few minutes, which was no problem. Before leaving the window, I asked the gentleman if he could make sure I had some serendipity in my bag. Of course, he said he would. After waiting for maybe 5 minutes , not long at all, a little boy with dreads brings out my food. I look in the bag, and I did not see any serendipity. So I asked the little boy if any was in there, and he says, " I don't know. I didn't pack it." So, I asked for some, and he tells me that it was some inside then proceeded to ask me to drive back around to the window? Like wtf, so I said no, and he shrugged his shoulders and walked back in. I wanted to believe that he was joking , and I just knew this little boy did not just refuse to get something that they forgot. So as I am taking off my seatbelt, a young girl comes out with the serendipity saying that another guy put it inside the box on the bottom. Well, how am I supposed to know that without being told? Then, once I got home I looked in the boxes and guess what? NO DARN SERENDIPITY. I called to the location and asked to speak to a manager to complain about the little boy's customer service, but she seemed a bit immature as well. Just the blind leading the blind. read more

Great location, food was great as usual . Located next to Arlington airport easy walk from FBO. Nice staff! read more

Service here always puts me in a good mood, as the employees always try hard to put a smile on your face. Overall, very consistent food that never disappoints me. I came here a few times and got stuck behind people in the drive-thru who order a lot of stuff. Every time this happened, a staff member would come out and bring the food to my car so that I wouldn't have to wait until I came up to the window. There's several fast food options in this corner, but I usually go here or the Sonic next door because those are the two locations with the friendliest employees. Food is also great! read more

So I went through the drive through and ordered the number 4 combo which is 2 pieces of chicken, a roll and a side and requested the 2 pieces of chicken to be thighs. Got up to the window to pay and they told me if I was to order just dark meat it would've been $5.00 instead of the 8:29 or whatever it is. So they realized I had ordered 2 pieces of dark meat but because I didn't use the words "Dark Meat" they were charging me for the combo. I told them that doesn't make any sense. They new I ordered 2 pieces of dark meat they should have only charged the $5.00 for the dark meat combo. They said next time just order all dark meat and then request 2 thighs. It still comes with roll and 1 side but since I didn't use the words "Dark Meat" I had to pay more. Unbelievable dishonest. read more