As a fan of Chick-fil-A, and have visited several locations, I'm very attuned to the differences as each location has its own owner/manager. One of the annoyances is how they have the drive-thru setup if you're walking to dine inside. You basically have to cross the two lanes of cars lined up, and the parking stops closed to the front door are taken by the 2nd lane for the drive thru. While I completely understand why they do this, and I'm not sure I have a solve, it just seems a bit dangerous to me. It also doesn't help if you have a handicapped sticker because you can't park right next to the door. The employees have always been friendly and efficient. This trip however, the bun was off, or they have a new distributor. It just wasn't as soft as I like. Maybe they were day old? Or left unopened? But I had the same type of bun in the Palm Desert location so I'm thinking it's the supplier. Regardless, it was a little disappointing. They also have sensor activated garbage cans, which is nice, but you have to stick the track up the door for the sensor to activate. There's a little solar panel looking thing on the front that I was waving my hand over thinking the door would open. Kind of embarrassing, but I appreciate the no touch garbage can. read more

Honestly, this was a terrible experience tonight. At around 7:50 PM on Tuesday, September 22, 2026, I went through the drive thru and ordered an ice cream cone. When I got it, it was honestly one of the worst ice cream cones I have ever seen. There was barely any ice cream in it and it was leaning over so badly that it looked like it was about to fall over. I said this is a bad ice cream cone because it genuinely was. Instead of apologizing or offering to fix it, the employee laughed at me and mocked me. She was extremely rude and disrespectful for absolutely no reason. She was a blonde teenage girl who looked like she was probably in high school. I understand that people have bad days, but there is no excuse for treating a customer like that. Laughing at someone and mocking them when they are simply pointing out a problem with their order is completely unprofessional. I have always thought Chick fil A was known for having good customer service, so this was really disappointing. The cone itself was bad, but the way I was treated was honestly worse. Management needs to seriously address this because this kind of behavior should not be happening. She should at the very least be warned about how she treats customers. I left feeling extremely disrespected and honestly do not know if I want to come back to this Chick fil A again. read more

Chick-fil-A is generally my go-to when I need a quick meal, and this location delivered a solid experience. The food was hot, fresh, and the staff was polite and efficient and specifically trained to help customers.and the service moved at a good pace without feeling rushed. Everything was clean and ran smoothly from start to finish. It is a dependable option when you are in a rush and know what you want. read more

So I had to pick up a big catering order for work and Sofia was the manager who helped me to make sure everything went smoothly! She did a great job of making sure I had everything and even helped take all the stuff to my car! Great experience. read more

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Omg chick fil a was so bad and pricey for what it is. The strips r half the size it used to be. Nuggets r like 1/2-1/3 the size it used to be. The meat is hard and bland, no longer tasty and juicy like it used to be. The flavor is also not there anymore: MSG & salty. Crumb is overburned a bit. The fries are salty & bland tasting. Blacklisted now! read more

The food was good... like always. My review is with the customer service. There is this one blonde young girl who works the drive thru always... and every time she doesn't greet you... she just like gives you this look to start your order. And she's always talking to her coworkers and not the guest. The few times she won't even put down her little menu flip card. I ordered a 6 piece nugget and she's like " I can't do that" I said " what? Why?" She said " I can do 5" I thought it was a joke so I laughed but it wasn't. And she said " so 5??" And I said " ohh you only have a 5 count not 6?" And she just stared and I said " oh yeah sorry 5 count" and she said " that's it" it wasn't a question it was like I'm done so you better be done. I think she's just a young girl who doesn't know about customer service yet.. but maybe she needs some training again. read more

Daniel's service is astounding !! He is an extremely courteous employee and he is clearly a very kind and generous person. I have to add though that everyone here has given us excellent an above and beyond experience and we will be back !! :D read more

Currently crying in pain on the toilet right now because the dude that took my order yesterday around 12pm gave me a spicy deluxe instead of the regular deluxe. Didn't realize it until I got home and ate it anyways because whatever... Thanks for the pain bro. Also, when someone says "extra pickles" it means PUT IT IN THE SANDWICH. NOT IN A SEPARATE CONTAINER. read more

I have a tremendous amount of patience, but this Chick-fil-A has me ready to start tossing nuggets at the building. We've been coming here over 6 years and through those years, they have forgotten items in our order over a dozen times. Tonight? $75 worth of food and they still managed to forget three fries and two 8-count nuggets. That's not a mistake, that's a skill. Here's the horrendously comedic recourse...their FAQ says "call the local store", except the local number shoots you straight into corporate phone purgatory, where if it's past 6pm West Coast time, you're told to call tomorrow. So your only real option is to get back in the car and drive down there...assuming you don't have, you know, a life. At this point we've probably lost hundreds in food over the years thanks to their Swiss cheese style of order checking. Chick-fil-A isn't cheap, and I shouldn't have to tear apart my bag in the drive thru like I'm defusing a bomb just to make sure I got what I paid for. Love the food, but we're done here. read more

Always proper service and good healthy food. Plus they are christian so they close every fridays like rockefeller did. Parking is always good and bathrooms are clean. read more

Food was great but service was excellent. Even though they were busy, Stephanie was cleaning and serving food with efficiency and provided the most welcoming environment. Probably the most friendly person ever and made sure I was topped off on Diet Coke. She deserves a raise or promotion. read more

Very bed Service I come to pick up my order here order is ready but no give my drink no busy 6 people working there they talk to each other no care customer very bed experience read more

My kids and us adults consistently get food poisoning here, one time it was so bad around Easter I called and the office said they'd credit my account - they didn't but I didn't want to call back because we didn't go for a long time after like 2 or 3 months. We have a lot of good experiences too, because my kids love the play area, the legit reason we come back, especially after the remodel. Just know like 2 out of 10 times you'll probably get food sick here. Lol my kid and husband ate here two days ago, I opted for Taco Bell instead, they are the only 3 who got stomach sick again, yuck. Anyways! Just figured I'd heed warning for others. It can be great, or it can be a...gross. read more

Chicken is always so good here because it's crispy and has a good amount of breading. Please keep that up. It sets you apart from other CFAs. Today I will say my chicken mini honey butter buns were pretty dry. Please let the cooks know not to skimp on the brushing of honey butter on those because that really affects the taste of the minis. Don't have to put extra but don't skimp either cause the honey butter really makes those minis so great. Drive thru always fast and staff friendly & efficient. Orders accurate too. Oh 1 other thing I will say is that the hash browns here are sometimes not as crispy as they should be. The majority of the population wants crispy hash browns, not softer mushier type hash browns. read more

Tried breakfast from Chick-fil-A for the first time on Saturday. Ordered the bacon breakfast biscuit meal with hashbrown nuggets and a drink. The food was good, much better than many fast food restaurants. The biscuit was excellent, buttery, light, and flaky. Lots of hashbrown nuggets, and a Dr pepper to drink. I don't drink coffee so judge me if you want to, I get my morning caffeine fix cold instead of hot. I was on my way to San Diego so I used the drive through. Unfortunately someone a few vehicles ahead of me must have made a huge order. They held up the line ordering and again picking up their food. But that's on them, not the restaurant or staff. I'll be back to Chick-fil-A for breakfast as well as lunch and dinner. read more

Came here for my 1st Bingo morning that CFA was hosting. I've been wanting to come. Was able to get a mommie friend come join mee after I saw the IG post at 7 am. It was on a Tuesday morning 9-10 a.n. There were already about 7 woman in the dining room and the associate was setting up. Pretty fun hour enjoying my bfast and playing bingo. We played about 5 different games of Bingo. Winners were gifted guest cards to come back and enjoy a free shake. During the month of Valentines, the chicken biscuits are heart shaped. They are also offering valentines heart shaped tray for the February holiday. ~TIP follow their social media acct to see their bi/weekly events along w promotions they are hosting. From kid crafts, Story Time along w Bingo night. read more

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I was ordering at drive through and I had asked if I can get my waffle fries extra crispy and the girl taking my order told me sorry , we don't do that here. Wtf????? And then after getting home I had ordered grilled nuggets and ended up getting fried. Look how small!!!! read more

Chick-fil-A - Really???? All of my nuggets were this small. Not worth the money - Fast Food Near Me - Yorba Linda, California

Terrible attention to detail since they have reopened. This is the second time an entree has been forgotten in our drive through order. Last time they forgot nuggets, this time the sandwich- and there was only one sandwich in the order! Extremely disappointed with the service. The bags are packed so full there is no way to easily look to make sure everything is there before pulling away. We will not be going back to this location read more

This absolutely stunning goddess of a woman told me she was holding my Spicy so she said to park but I couldn't see past the trash mansion a few minutes later this kid snuck up with the Spicy and had the audacity to insult my character and my driving by kindly offering to help me back out of the space I declined obviously and he asked if I was just gonna sit there and eat my Spicy and left me to eat the Spicy in peace This would never happen in New Jersey (10/10 Spicy, cleared my sinuses). read more

Chick-fil-A - Spicy - Fast Food Near Me - Yorba Linda, California

All Chick Fil A employees are very helpful and courteous but I have to give a shout out to Isabella who saw me going to get a high chair while holding my grandson. I was managing but she was sitting in the dinning area on her lunch break and without any hesitation she jumped up and took the high chair to my table. When I thanked her of course she said "my pleasure". Even off the clock she was willing to take care of the customer. What a blessing! read more

Pretty much worse chick fil a I have gone to. Every other location is so much more organized, quick and offer way better service. I ordered 10 minutes ahead of time to pick up breakfast. I arrived and there was an extremely long line in the drive thru so I parked to grab my food inside instead and waited in line to let the cashier know. Stood for fifteen minutes with multiple employees passing me by now offer of help or checking on my order. Just a bunch of young looking workers drinking there lattes and chatting with each other. I was disappointed to see such apathetic attitude from one of these locations when I always get great service. After fifteen minutes I finally caught one passing by to help me and they had my order sitting on the other side the entire time. My coffee was cold and sandwich luke warm. I would rather make the drive out and go to a better location. read more

Food is not good at all , I ordered two sandwiches one deluxe chicken sandwich and grilled chicken plane sandwich, the deluxe one came cold and bone is saggy , the other grilled chicken sandwich was half cooked and saggy bone not fresh at all , both sandwiches are very bad taste , this branch is not recommended, management suppose pay more attention in serving food better than this ugly way . read more

For Grand Re-Opening you expect there to always be a bit of flaws and if you didn't well shame on you for high expectations. The lines were long but handled with a smile and grace when you got to the register I believe Vanessa helped us. The place looked amazing. The place was very busy from drive thru and inside the restaurant. The employees who were returners were training the newer employees with a smile. The new employees ( I believe his name was Jhonny) walking around asking if they needed anything, if he can help take their trash away or refill their drinks great job Johnny (I think that was his name new employee) you killed it with kindness To the three of you in drive-thru working the lines you did amazing we were in drive thru just to get to the parking lot and go inside, they handled the lines with grace. Dakota was out there hustling to get those orders taken. My co-worker and I were impressed with the food and service and cannot wait to go back. read more

Fast drive through. Fresh food and friendly staff. I recommend this location compare to few others I've been to

Sometimes the wait time is lengthier than other locations at the same time period...but they'll include a nice freebie for our troubles. One time I got an extra sandwich & today I got a 4 pc breakfast biscuits. Strongly suggest using the mobile ordering option, tons of freebies & great reward options! read more

Chick-fil-A - Extra freebie in the bag. On top of my free brownie on the app! - Fast Food Near Me - Yorba Linda, California

I'm not sure if it's just me but the last two times I went through drive-thru, I was asked to park. Now, the last time I was told to park, it was for a deluxe spicy chicken sandwich and kids meal with chicken nuggets. I had no fries in the order. The car behind him also had to park, but they got their food before me (he had 4 bags of food, too). I got my order a few minutes later. When I got home, my sandwich had old lettuce and the food was cold! How is that possible when I was waiting? I'm not sure what's going on at this location, but when you're like the 10th car back with a small order, you'd think it would ready. read more

The staff was friendly and helpful, and the sandwich was good. But about half of our french fries tasted like mold. They need to do better at inspecting their potatoes. read more

I like this location 8 minutes from my home...the staff is friendly and the new remodel is great. However there is absolutely no sense of urgency getting orders out. It is a special treat for me to get breakfast here once a month, so I order ahead via the app for pick up in the store and just state that I am already there so it will be ready when I get there-it never is! It's also a small order, one chicken mini meal, that's it. I am in a hurry to get to work on time-you would think ordering ahead would be the solution. The staff is chit chatting taking their sweet time. The drive thru is even slower. read more

My Fiancé and I were in last Saturday and Micheal helped us out. I noticed he treated everyone with kindness and put care into his work and customer service! Will be returning again soon :) read more

So I went today and me and my family all ordered. We made 2 separate orders tho. One order came which was supposed to be 4 spicy deluxe sandwiches and 3 were meals. But one person was missing a sandwich and instead gave one of the sandwiches that the other part of my group ordered. So we told someone and he was nice and gave the sandwich that was missing. So they were eating and one person had a hair in her sandwich so she got disgusted and had to complain and get a refund. Then my order with the other part of the group took about 20-30 minutes when we ordered at the same time as the other group. So then they had to give us free dessert cards. But I honestly wouldn't go again the service was horrible. read more

Always Great Food and Service! Chick-fil-A never disappoints! The chicken is always fresh, hot, and delicious, and their waffle fries are the best. The staff is super friendly and efficient, even during busy times. I love how clean and well-organized the restaurant is, and the drive-thru service is so fast and smooth. It's my go-to spot for a quick, satisfying meal. read more

Went to this location over the weekend and was very impressed with the customer service they provided while I was ordering. Not once did I feel I was not being helped or uncared for. Food was fresh and amazing! I did not get the name of the employee who was helping me but yall are wonderful and shout out to yall! read more

I'm definitely not a drive-through fan but this drive-through is one of the nicest I've visited. Trees and shade for the employees outside and plenty of space to turn w/o hitting curbs. Chic-Fil-A delivers 5 star service! read more

Chick-fil-A - Fast Food Near Me - Yorba Linda, California

The food is good, the service is excellent. As with all chick-fil-a restaurants, the drive thru is always a mess, but they move you thru it quickly. Just don't try to park in the parking lot. The drive thru line snakes throughout the parking lot and you will get blocked in. Three words Chick-Fil-A...'spicy chicken nuggets'! Let's do this! I can't believe they aren't a menu option. read more

I went through the drive thru on 7/29/25 at 3:37 pm Order# 7883344. As usual my order was incorrect (not the first time at this location)!!!!! I usually go to the CFA on Tustin in Orange. This time I drove through and checked my order before I got home I saw my order was incorrect. I had ordered two sandwiches with only cheese no pickles. So I drove back and went back inside to the counter. I told the staff member that there was no cheese and they left pickles on the sandwich (one sandwich was correct the other was not). The staff member brought me a slice of cheese in a container to add to my sandwich, I took the pickles off myself! Really! That's why I go to the CFA on Tustin in Orange....... read more

Great customer service! Greet us with a beautiful smile. Food looked delicious! ............ read more

Unusually bad service from this newly renovated space. I was only behind a man ordering. The attendant kept getting his order wrong so a manager/trainer stepped in. That employ was told to go to break and another employee came up and opened a new register...to take his lunch order while I still had to wait. The 15 wait was bad and the $3.60 Diet Coke just wasn't as enjoyable read more

This is the worst Chick fil A ever! Ashley, the crew leader is rude and does not care about customer service. I asked for her manager and was told by her that she does not have one! For a company that touts its customer service, this one is way lacking. Asked for the corporate phone number, after 35:00 minutes being on hold I gave up! Shame on you Chick Fil A! read more

2 because.. I like this place but ... Being hungry and finding a string on my food was not ideal Can't even eat my fav fries cz I'm so disgusted ewww Only time of the week we decided to buy breakfast That's what I get ... I know this probably doesn't always happen but I would like it if this cleaning issue gets resolved ASAP Like double inspection on the items the food gets cooked on On that note not hungry anymore And I shall always inspect all my food before I begin to eat read more

Chick-fil-A - String on the back of my sandwich - Fast Food Near Me - Yorba Linda, California

Unbelievable service I was shocked when Gabby came and ran me out my sausage from drive thru today This is my favorite store. I've been coming here from here for years and I'll tell you today they went over and beyond for me. Thank you so much Gabby. I would've been so upset if I did not receive my sausage and you came in ran outside and brought me my sausage. How amazing is that !!!! read more