The decor inside is very nice. There are no televisions so it's very quiet. There is also no customer service area. You must request napkins and ketchup packets The real shocker is NO DRINK REFILLS Also: No table service delivery (they call out your table #) And the workers are way less than friendly Probably won't be back to this one bc the one on Yorba Linda Blvd is significantly better in terms of service and friendliness read more

Located right off the 91 freeway. This McDonald's came in clutch at dinner time. Ordering is done through kiosks here. You take a table number, enter it with your order,and an employee will hand deliver your meal to you. It was a little off putting walking in at first because there weren't any employees at the front counter. I ordered a few of their meal deals. They all came with some type of burger, small drink, and 4 piece nuggets and ranged in price from $6-$7. Yes, I know . I tried the hot honey sauce with my fries and I liked it. I also had a double burger -no onions -and a coke . The coke wasn't as sweet as I like. There is plenty of seating from booths to stools and there's even a playland outside. read more

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No fountain drinks, no refills, no napkins, no ketchup in the dining room. :( food was hot and warm though. I'd come only for togo

I do not recommend this location. Very slow and way under staffed. Most likely because of the owner or manager. They are picky with their product. Sodas/drinks are no longer available for refills. Not thru franchise but thru the manager/owner. Now they won't bring the food to you when you order for HERE AND GRAB A TABLE NIMBER. what's the point to grab a table number if they aren't bringing the food to you. What will be next?? Cook your own food?? I think the franchise should do something about this..!! They are making Mc Donald's look bad. No problem at all other locations. read more

McDonald's - Doesn't look like from franchise/corporate - Fast Food Near Me - Yorba Linda, California

The drive-thru is great. One time the cashier gave me a free coke even though I added it to my order at the last min. read more

No refills. They're also pretty slow in the drive thru line. Due to so many kiosks, customer service also seriously lacking.

SERVICE SUCKED! mobile order took 15min. went home to find out they forgot to give me a FULL bag of my burgers. called to tell them and drove back down. Took 15 additional minutes then they told me manager wanted me to drive home and bring the back back to prove it happened. Asked to speak to manager, they said no as "they were counting money in back". Had to have family members at home take pictures to prove THEY screwed up. NO APOLOGY. FULL THING TOOK 1 HOUR and my fries were COLD by the time I came home. read more

It's been 20 minutes. I've seen drive through go through the last 20 minutes with entire meals in their cars. -1/10. Not worth mobile ordering. read more

McDonald's - Mobile order taking forever - Fast Food Near Me - Yorba Linda, California

I came to the McDonald's order three order of fries they burn and hard on all of them the worker had a bad attitude ask for extra salsa didn't give me nothing read more

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Do not come here. No fountains refill. Slow service when order inside. They are cheap dont give you a lot of stuff.

I came to Mc Donalds store #11522 on Old Canal Drive. I am allergic to onions and cheese. I have proof from 3 different receipts that my order requested no onions. My Big Mac had onions, they forgot to make it properly then decided to scrape the onions so only a few were left on the burger. I am allergic to them even in small portions. I had an allergic reaction at the restaurant and the "manager" said well I can give you your money back. This is the second time this location makes these grievous mistakes, they don't care about the possibility of a person dying from eating something they are allergic to. For me the ambiance is horrible as their lack of customer service is bad. read more

DONT SPEND YOUR MONEY HERE. SCAM. This McDonald's is absolutely a scam and their costumer service is quite awful. No one takes their job seriously and just throws random things into bags without checking. Payed for a meal off Uber Eats and they forgot to put in 4 cheeseburgers and 1 large fry. Seems pretty big to forget. The Uber Eats lady was kind enough to go back to see if they will give me what my money is worth but they refused and were rude to everyone involved in this. I've had multiple altercations with people who work here before and it seem like nothing is changing and seems like you should be shut down. SCAM. SCAM. SCAM. read more

McDonald's - $38 for 2 10 piece and a drink LMFAO. Plus a drink I didn't even ask for. - Fast Food Near Me - Yorba Linda, California

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I have never had been so frustrated leaving this location. First off I sat at the drive through for 10 minutes while the cashier took the order for 4 cars in the other lane and I believe she only realized because I asked if someone was going to take our order when she accidentally switched to our speaker.she continued to take another cars order and came back to my speaker with absolutely no apology. There was no communication from the lady that handed up food even when I asked for extra ranch and buffalo. Come to find out when we got home they did not provide us with any sauce for the happy meal and we only receive 1 ranch and 1 buffalo for a $25 order. And all of that isn't even the WORST part. We got home only to notice a ANT in the happy meal box & a HAIR in the mc chicken (that was supposed to be a spicy mc chicken) Tried to contact the location to go back so I can exchange it but the phone number would not even ring. read more

McDonald's - Hair in the mc chicken - Fast Food Near Me - Yorba Linda, California

Really bad costumer service I went drive though to order for myself and do uber pick up and the lady said the order wasn't ready as soon as I walked in the order had been sitting there for a while she was just being petty read more

Idk what fuckass kid was working tonight but he was incredibly rude and got our whole order wrong and complained the whole time "making it" I love McDonald's and I'll forsure come back but please just fire the kid. Worthless. read more

What happened to this McDonalds? We used to love coming here but not anymore. Yesterday we ended up leaving after 40 minutes of waiting, without even getting our food. We ordered ahead of time for drive through pick up but the drive through wasn't moving when we got there (at all) so I went inside to see if I can get our food there. No such luck. The employees were too busy in the back to even acknowledge customers at the front counter. All of them just trying to avoid eye contact, God forbid anyone asked about their food. Finally I just got back into our car and went across the street to get chicken. read more

Yummy food! Great service! Service was fast and it was clean! I would recommend the cheeseburger read more

Holy crap where is Ray Kroc now. This is a disgraceful McDonalds. I do like McDonalds food but dont eat often as it is tasty but not healthy. I ordered through the app a double quarter pounder with cheese, smally frys, and 4 chicken nuggets When I got to the window they gave me all except the nuggets. they said I didnt order nuggets so I show them the app that clearly shows I did. After 3 minutes the manager came and said there is nothing she can do as the app is McDonalds problem. I said who the hell are you guys. After going round and round with this stupid woman I feared them doing something to my food so just drove off without the nuggets. And that wasnt even the worst part the quarter pounder was a grease bomb. I have never had a burger that greasy in my life I took it out of the box and had grease all over my hands. As I ate it 3 times grease dropped out on my shirt. And the worst part is I complained to McDonalds corporate asking for my money back and never heard from them. Good bye McDonalds read more

The only McDonalds I go to in the area. The last 3 times I was here staff was incredibly helpful and friendly despite it being so busy. I work in fast food service so I know how frustrating it is, but the staff here has always been hardworking and genuinely care whenever I've come in. Today a male worker apologized for the wait even tho I hadn't waited long and it was busy. I tried the $5 meal on the app and am happy with this deal. To the staff: thanks, we appreciate your efforts read more

McDonald's - $5 meal on the app--bacon egg cheese mcgriddle and large iced coffee - Fast Food Near Me - Yorba Linda, California

Least organized location. I work near here, so I come here occasionally; however, they always take forever to fill your order. If it is once or twice, I can let it go, but when I went today, we are the only two customers inside, and the drive through line was short. I waited more than 5 minutes for a simple two item ice cream order before I had to get an attention from someone inside. The tables are never cleaned. I always have to look for a clean table. They should send their people to another location in Yorba Linda for training where there is always someone wiping the tables. To their credit, people working there is never rude, and their ice cream tastes better than other locations. Other than that, I only come here only if I have to. I would choose the other location over this one 10 out of 10 times. read more

Drive thru is consistently disappointing. Rude staff. At one point I was the only drive thru car and they did not take my order. When i went up to the window she asked if I could drive around one more time to improve their timer. Food is your average fast food meal. read more

McDonald's - Outside - Fast Food Near Me - Yorba Linda, California

Disappointed is an understatement. Went to my local Mcdonald's today and ordered a Medium Iced Coffee With Caramel syrup. I was given a small caramel macchiato. I went inside and complained and the manager told me they changed the cup sizes for iced coffees and that what I had was a medium. She also said that is an iced coffee. Last I checked iced coffees have coffee in them not just milk and caramel drizzle!!! I drove down to the La Palma location and ordered the same thing and they gave me my correct coffee. As you can see what I received from this location looks wildly different in size and color. Save your time and money and go to the La Palma location. read more

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Worst McDonald's in history . The wait time in the restaurant is unbelievable . Total joke !

Echoing all of the other reviews. It's unfortunate, as the location is so convenient, but the service is nonexistent. I stopped there today (knowing better) only because it's close to my daughter's school and she begged for a Happy Meal for family picnic day at her school. Seeing just 4 cars in the drive thru and from past experience, I knew it would be 15+ min wait. I went inside, ordered a Happy Meal, 2 cheeseburgers, 2 fries, and 2 soft drinks. Fairly simple order. There were two other people in the restaurant and the 4 cars in the drive through. I waited nearly 10 minutes for my order and finally had to flag down an employee to ask where my order was. The complete lack of urgency and even awareness that people are waiting for orders is mind boggling. My order was sitting there, they just didn't bag it. One employee nonchalantly bagged it, placed it on the counter, and walked away. No straws (which were not out in the dining room) in the bag despite 3 drinks ordered. Had to flag down another employee to get straws. Overall 15+ minutes to get basic cheeseburgers and fries. McDonalds is McDonalds, I'm not expecting world class service or Michelin quality food--I frequent there only because my kids like the happy meals. I simply don't understand why it is so hard for this location to get orders right, get their wait times down, and be more efficient. I will drive out of my way to go to the location on La Palma/Imperial going forward. read more

constantly getting incorrect order, flat soda, parked for no reason at all. I suggest going to the Mcdonalds on La palma and Imperial instead of Old Canal. read more

Ordered online didn't realize I had put drive-through pick up went inside apparently that throws the whole place into a nightmare situation. Took me 20 minutes to get my mail. No napkins fries were well below par. I feel like for 20 bucks an hour. You should at least have a little more appreciation for your job an the customers keeping your paychecks coming. I'll never come back to this location. read more

Service sucks got 40 piece nuggets and 6 burgers they gave me 4 sauce and said I had to pay for the rest after my order was 40 bucks plus robbery read more

Poor service. It is clean when you dine in. Food is good. But service is awful dien in and drive thru. They don't know how to think, figure things out, and just dont know how to problem solve. read more

McDonald's - This is a huge line. - Fast Food Near Me - Yorba Linda, California

Hi, all is well but... that greeting before you order at the drive through can be switched to a more pleasant voice. " Welcome to Mcdonalds. Will you be using your mobile app today?" Just an observation. Carry on! read more

Fries are always old and stale everytime. Prices have gone up and quality is even worse read more

I can't believe how many times this McDonald has made mistakes on orders. We return because of convenience of the location. Took 15 minutes to get acknowledged for a pick up order, just so they can make another mistake. The costumer picking up before me was returning her order due to careless mistake not once but twice. I would say that this place needs to do better but after 3 years of coming here I honestly don't think they can. I'll just drive the 10 extra minutes to go to the next closest location to us. read more

Place is a you cannot get refills ridiculous charge you a fortune for a small drink. Service is super slow never seen a McDonald's with a less than two star review I think corporate needs to step in and square up this McDonald's restaurant. read more

I'm giving a huge shoutout to Kevin. He's been there for years and has always been consistent, kind and respectable. He's always friendly, patient and right on the spot to take care of the orders and the customers. Being in the restaurant business , customer service is always at the top for me. If he was the front greeter you'd have some very happy customers. BTW, your coffee is good. read more

The service was fine but the fish sandwich had no tartar sauce or any condiments on it. The bun was hard and I won't go back. What happened. I ordered a quarter pounder, med french fry, and fish sandwich. I cause me over $18.00. read more

I guess by looking at these reviews the franchise owner doesn't read them and corporate doesn't look at them. I guess no one really cares how pathetic and bad the customer service is at this place or the quality of product that they put out. I have given this place a few different attempts to give the employees the benefit of the doubt. Last 5 visits have all been the exact same 20-30 min drive through waits bad customer service not getting orders right not having cheese melted on a cheese burger. Come on people you have one job!!!!!! Put the burger in the microwave to warm it up and make it look fresh and you are able to mess that up!!!! When you look at a so called value meal that is $16-$20 bucks here you get a better value going to Red Robin and sitting down having unlimited fries and your food is brought to you while your enjoying your evening and you spend $18-23 with tip for burger fries and a drink and it's a hell of a lot better food and service. Attention franchise owner some words of wisdom before it's too late. Close your doors and get out before those burger punks put you out of business and you loose everything!!!! Attention Corporate take this store back and get someone with food service experience to take this place over before this franchise hurts your name and rep with the other local stores. -5 stars in my book won't be back there is a lot better options for the same price. Just need to walk in the door of the other places they don't have a drive through. But there again spending 20-30 min to get crappy food and service it would still be quicker and better. read more

NO REFILLS!! Do not go here!!. Manager was horrible and argumentative stating they do not give refills and have a sign posted and points to the remote corner where the sign cannot be seen. Do yourself a favor, pick a different restaurant. McDonald's stinks. This was my last time here. read more

Horrible service. Employees ignore you. Prices are higher than other locations. Now, NO REFILLS!!! Cold & un-inviting environment. It seems they are doing anything they can to NOT get customers! NO THANK YOU!! read more

This is hands down the worst McDonalds in the area. No one inside to help and the drive through lines take forever. Something is missed from my order 90% of the time. read more

I understand this is McDonald's and a they hire cheap staff to do a cheap job but this was an absolute joke. The girl taking the order in the drive through was incredibly rude, would not repeat our order and messed up the entire order. When we corrected her, she became more rude by her own mistake. At one point she said "can't you see it on the screen?" Umm there was no screen. Talk about a lazy generation. When we took our order home, they made a complete mess with your cheeseburgers obviously on purpose. Kids thinking they are being funny. Well, my next step is corporate. read more

McDonald's - Mess they made on purpose when they got our order wrong - Fast Food Near Me - Yorba Linda, California

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+2 stars customer service +2 stars cleanliness +1 star for maintenance -4 stars for price gouging read more