I don't go to Chick-fil-a as often as I do other fried chicken chains or as often as I did when this restaurant was king of the chicken sandwich. The reasons are it is often crowded and ordering becomes a hassle in their drive-thru, the chicken sandwich is the smallest of all chains, and I prefer the sandwiches at KFC, Popeye's, Bo Jangles, and even Church's, and Culver's has a nice sandwich. Since Popeyes threw down the gauntlet in Aug 2019 with the introduction of their now famous chicken sandwich, all the national and regional chains now offer their version, as do many local restaurants - check out the BYO at Bad Daddy's, the hot chicken at Bossy Beulah's, the fried chicken at Alex's in Lewisville, and there are even more! I know Chick-fil-A is still very popular, the drive-thru lines attest to that, but CFA has slipped in the national popularity area, usually listed as definitely behind Popeye's & KFC, and being pressured by Raisin' Caine's and perhaps others. I popped in here because it was off prime time, customer traffic was light, and I was a bit hungry. I ordered the Spicy Deluxe and it was quickly out. This is a decent sandwich, and I enjoyed it, but it in no way changes my view about which chicken sandwiches I prefer. read more

Chick-fil-A - Spicy Deluxe Sandwich - Fast Food Near Me - Winston Salem, North Carolina

This CFA location consistently serves hot, tasty food quickly and efficiently. The drive - thru can get crowded but they are pretty good at moving you through fairly quickly. Today I got the Mac & cheese, one thing I like about their Mac and cheese is that they always make sure you have a clump of that chewy cheese from the top of the pan The only downside I have found to this location is that the area traffic can make it a little difficult to get in and out, depending on the time of day. I do tend to avoid it when Sam's Club/Hanes Mall Blvd. is busy, for that reason, but that's not the restaurant's fault. read more

When we pulled into the parking lot at lunch time, our first thought was that we'd probably wait 30-60" for service. We opted to dine in, our order was taken within 5", and our food was brought to our table before I could get to the bathroom and back! The food was hot, fresh and delicious. The restaurant and bathroom were clean. The staff were super friendly. I recommend this Chik-fil-a!! read more

The food is excellent. The service is outstanding and all the staff are very friendly and helpful. The staff goes out of their way to help. I would definitely recommend this Chic-fil/A to family and friends. EXCELLENT Food and service!! read more

Cobb salad ordered on Saturday( July 6) Improvement can be done with fresh salad greens read more

Chick-fil-A - Today I order a Cobb salad, didn't look as good - Fast Food Near Me - Winston Salem, North Carolina

I can't believe I'm doing this... I've never had a bad experience at Chick-fil-A in my whole life I don't think. Until today. I've probably been to this CFA more than any, and never had an issue. Until today. I went through the drive through and it was a shorter, young girl with dark hair and glasses taking my order. Completely unfriendly and honestly kind of rude. She didn't really acknowledge me when I pulled up other than looking at me, and I proceeded with my name and order. Throughout the order she was interrupting me to speak with two other employees who were standing off to the side, speaking into each other's headsets. Not the end of the world I suppose. I had a reward to redeem in the app, and I told her as well. It apparently was not accepted, but I didn't know because she didn't tell me my total, she just held out the machine for my card. On top of all this, I requested no pickles on one of the sandwiches and it was incorrect. Can't help but feel had she been paying more attention to my order and not her coworkers, it would've been correct. There was no sticker on the bag to indicate a special order, so I don't think it was a kitchen mistake. I know pickles isn't a big deal, but this was far from that standard Chick-fil-A quality were all used to. A positive note: once I placed my order the line moved very fast, and a girl named Paige was delivering the food and she was very kind. read more

In & out. Easy squeezy! That's what its like to experience this Chick-Fil-A's drive-thru experience! In my opinion, this restaurant chain not only has some of the best-tasting chicken (and lemonade) in the business, it also has one of the most-exceptional approaches to customer service! As I pulled up to the drive-thru pathway, I came to a tall, kind brother with dreadlocks and his trusty iPad, which he used to redeem my gift card and complete my order. As I sat at their pick-up window, I was handed my bagged food within minutes. My food was succulent, still hot, fresh and extremely tender by the time I got around to indulging! I love Chick-Fil-A! read more

Best service you can get in the fast food industry. A very short menu to concentrate on what they do best and the result is just a very good experience. Kids are in love with this concept! read more

Chick-fil-A - ows people standing at the counter of a fast food restaurant - Fast Food Near Me - Winston Salem, North Carolina

2021 Sep 23, 07:38; First visit. My general impressions of Chik Fil a has been good. They have a great business model, the food is prepared well and they have a good selection of menu items. Generally great taste and flavors. Service has always been something that other fast food restaurants should aspire to. The lobbies and grounds are well maintained. Usually. This particular store has some cleanliness issues. In the bathrooms and a few in the lobby. Could be an isolated incident. I will have to return to find out for sure. Even so cleaner than many of the big 3 fast food stores i have seen in the area. I will take a wait and visit again to see at this point. read more

Same menu, delicious food, and great customer service as what is always experienced at Chick-fil-As across the state. I have specific food preferences and Chick-fil-A easily accommodated my request for a multigrain bagel with only egg. I also ordered a medium fruit cup and hot water (since I had a tea bag in my purse). The rest of my party ordered a variety of items. The hot water and coffee stayed hot for a while. The egg bagel was good and the fruit cup was fresh and included a variety of fruits. The line at this Chick-fil-A was longer than what I have typically seen at other locations. Nonetheless, the line moved quickly (with the double drive thru and efficient employees and ordering process) and our order was accurate. We would visit this Chick-fil-A location again! read more

Chick-fil-A - Medium Fruit Cup - Fast Food Near Me - Winston Salem, North Carolina

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If you ever start to lose faith in humanity, go to Chick-fil-A on Hanes Mall Blvd in Winston Salem. You walk in and the whole place reminds me of that scene in Grey's Anatomy in which the residents find the Dermatology floor. It makes you want to just stand there and take it all in. Everything is clean! Everything smells good! Even the restrooms are clean! Chick-Fil-A has always had some sort of personnel magic that gave them the ability to find and hire fantastic people, but this particular location is even beyond their norm. Troy and Jennifer took care of me and they were a breath of fast food fresh air! Chick-fil-A is always tasty. It's a chain. They're pretty homogenous, but I'll drive past other Chick-fil-A locations to go back here because of the attention to detail and the welcoming people. read more

Food is always good. However, the new drive through did not help expedite the fast service we were used to.

Minute to get through the drive thru and receive order. Spicy chicken on point. The fries were under and the nuggets tasted like they were cooked hours a go. read more

Poor service, I ordered a salad and asked them replace the grilled chicken on it with a spicy fillet. I asked if they could cut up the fillet instead of putting a whole fillet on the salad. I was told they can not. I've worked at a CFA for over 4 years, in a different location & have done this for customers many times. I guess this location just has especially poor service for not accommodating my request. Additionally, they didn't even provide a knife for me to cut the fillet with. read more

Small bag of deception from a cynical server. CHECK YOUR BAGS!! regardless of what is verbally articulated directly to your face. The server may implicitly lie to the next guest as the server lied to me (by insinuating the bag extended to me contained the item labeled that I had purchased on Saturday night before Mother's Day). I certainly expected a brownie in the bag. Unfortunately, the bag contained a cookie and a stack of napkins--NO brownie. As a result, unintentionally on Mother' Day, I disappointed someone who desired a brownie. PLEASE CHECK YOUR BAGS!!! Those actions were unkind. Management please watch those servers, they maybe politely smiling and misrepresenting the CFA brand simultaneously. read more

I go to this chick fil a location about once a week. The past few times I have been here (today included) my has been subpar. I usually order chicken nuggets and they have not been fresh lately so today I wanted to try something different so I ordered chicken strips. The strips were made up mostly of fried batter with barely any chicken to them. I may give them another chance because it's so close and convenient but I hope they can improve because Chick Fil A is one of my favorites! read more

This is probably my favorite Chick-fil-A to go to. I work in Winston and live in Kernersville. I still prefer this one. But today I purchased a large fry with my chicken nuggets and this is like the 3rd or 4th time that they only filled half of fry container. I don't order a large fry just to eat a medium fry out of a larger container. I order a large fry because I'm hungry. read more

Not the best CFA I've been to. Staff not that friendly and they seemed to be the only ones who didn't realize it was Cow Appreciation Day as they had two registers open at 5pm when we visited. Gave it 3 stars because our kids love the slides (even though it was frustratingly closed that day) and CFA food is amazing, no matter the location. read more

CHECK YOUR BAGS!! Order was wrong at closing on Saturday night. Too late to correct once i finally opened.

I went to this Chick-Fil-A much more often when I lived here. In fact, I remember when they were building this one & did know people in high school who worked at this location. My sister probably still knows some of the employees there by name & some probably still remember her. Putting the politics of the CEO aside, this place does have good food, good service and all the stuff you'd see at any other Chick-Fil-A location. The only downside to this one is that it's also located in mall hell. The drive thru is constructed in such a way that getting in here to eat at a busy period means you're often risking life, limb and automobile. If you can find a less crowded Chick-Fil-A, you're probably better off but if you do get into this one it will be worth it. read more

We love Chick-fil-A and are regulars there when we're hungry for good quality food. Visited this location over the weekend and was greatly disappointed, not about the food quality but in general. In these times with constraints about how we can or can't shop, it was a real let-down when this location would not sell gift cards. They "can't do that right now" with no other explanation. Interesting how another location was able to do so just like any other order. Too bad this location can't figure out how to offer all their food and service options like others. read more

*Don't eat the salad if you need it special* I normally have a rule not to leave a review unless it is good, but this is 5 out of 5 salads they have screwed up. I have allergies, I bleed if I eat what I am allergic to. They either leave something on like carrots or cheese that I am allergic to, or the put cold chicken, bacon or eggs that I cannot have pregnant. I have had to go all of the way back through the drive thru 4 times with toddlers to get it right. I got home after they "fixed the salad" and appologized tonight. I swear to the Lord they put lettuce and dressing in the bag. Ummm where is the grilled chicken I paid $8 for? If I wanted a pile of lettuce I can get that in the yard. Cobb salad no egg, bacon, cheese, carrots and grilled chicken still has corn, chicken, tomatos, etc. Why can't you just be like the other locations and make a salad! read more

The food is typical CFA quality, my lower review is based on cleanliness of the inside. They have done a lot of renovations to the place to make it look nicer, but they never seem to clean the kids area. Every time I have gone in there have been more hand prints on the windows separating the rooms than most grocery stores or elementary schools. The inside of the play area has poor circulation and smells like a gym locker, even when there has not been a lot of kids in there. We only come here when the kiddo wants to play in the "tall play area" but the other CFAs in Winston are much cleaner and we do those first. read more

Chick-fil-a have the best employees!! They are the friendliest and happiest people I have ever met. Not just on Hanes Mall blvd but at EVERY Chick-fil-a I visit, they are on point with everything. The food is always DELICIOUS too! read more

This is the worst Chick fil a I ever been at.Wrong order, customer service is not the usual for chick fil a.Very slow

Who doesn't love Chick-fil-A? Every experience at Chick-fil-A is quite similar, in my opinion. This location may be inconvenient, but the great service, genuine employees, and the speed and efficiency set this location apart. I have never been inside, because I usually just grab breakfast or lunch on the way to work, but it's always packed inside. On my visit today, they had young ladies standing outside of the drive-thru line taking care of customers' orders. They were very kind, and patient when taking the orders. If you're craving chicken or frozen lemonades, check out this Chick-fil-A. It won't disappoint. read more

All tables need wiping down and bathroom was a mess! We have never been to a Chick-fil-A that was this empty with no line at the drive thru at dinner time (5:30). It made me wonder if something bad happened here or if it was haunted read more

Solid service and food. I thought it would have suffered seeing that it is inside the mall, but nope. It's located on the second floor in the mall in the food court. Everyone was very pleasant and I received my order really fast. Chick-fil-a is always delicious! Their chicken sandwich was super crispy and huge! The pickles were also very crisp. The waffle fries were pipping hot and nicely salted! And the best part is that you can always get as many sauces as you want at no extra charge! read more

Chick-fil-A - Massive chicken sandwich - Fast Food Near Me - Winston Salem, North Carolina

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First stop on my home from hospital! I love how efficient they are during lunch rush by having someone take your order outside and a tent to pay so by the time you get to the window, your food is ready and paid! Also they have a double drive thru lane to speed it up as well! Got my chic-fila sauce to go with meal! read more

Chick-fil-A - First stop on my home from hospital :) - Fast Food Near Me - Winston Salem, North Carolina

This location had great service and the food was really good. I enjoyed a chicken biscuit with potatoes and a frozen coffee. The frozen coffee is really good for a fast food restaurant. The chicken biscuit and breakfast potatoes were hot and tasty. They brought out my food to me and even got me extra napkins when I needed them. My suggestion would be to go on and off time like I did so the parking lot is less crazy. read more

I love this chick fil a. One of the best out there. Chick fil a's are always good but this one seems to stand put more than others. Would recommend! read more

It gets 5 stars relative to other fast food chains. Not only do they make the best chicken sandwiches on the planet, but how else can you eat fast food without consuming a gazillion calories worth of fat? The answer is Chick-Fil-A my friend. (Chargrilled chicken sandwich: 280 cal, 3 gm fat) read more

Usually these guys are super nice but just had a bad experience. I wanted spicy chicken in my wrap, which I've done dozens of times. Had two people tell me they don't do that and it's not an option. So I guess the other 25 times I've had it they just made exceptions? Just thought they were calling me a liar, and there's better ways to handle it like "we don't offer that anymore" or something. I expect more from them. read more

If you get hannah be ready for some attitude. Wasn't impressed with her SHE PUT PICKLES ON MY FOOD and guess what she did she just shook her head and put +pickles. Are not going back again EVER. By the why she had to tell her manger that she messed up lol. read more

This place is so good and the spicy chicken sandwich so good and then here is an idea make som spicy chicken nuggets that would be amazing

Side salads suck!! Never the same. One day full, one half full! The next day all Cobb and stalk!! Plz get consistent! You charge extra and keep my fries!! read more

Very crowded the morning we stopped in, the restaurant was gross and not kept up very well - surprising for a Chick-fi-A.....

The service is friendly and the food is very typical of a Chick-Fil-A but this place is always PACKED. It takes so long to get trough the drive thru that it isn't even worth it to try coming here on my lunch breaks read more

It's your standard Chick-Fil-A, which makes it better than most fast food places by far. They have a higher standard of cleanliness, it seems, and always get your order right. read more

Me and my family love it. The employees are very polite, and the food is the best fast food I've ever had.